How a 1000 person org ditched Slack for ClickUp Chat

As a fast-paced organization in the software industry, they focus on developing cutting-edge applications for knowledge workers. A core competitive advantage is how quickly they ship new features.

To maintain the velocity needed to stay ahead, their global teams require extremely tight collaboration and async work. They relied on Slack for this, but ran into a major problem: conversations were disconnected from actual work.

Teammates would share updates in Slack linking projects or docs, decisions would happen in threads, and someone would have to manually transfer information to other systems.

This disconnected workflow slowed the team down and led to a lot of context loss. To make things worse, the added noise from Slack caused even more delay and distraction.

This was a tipping point for the team. They knew there had to be a better way to work, so they decided to switch to ClickUp Chat.

The vision was clear: unify communication and work into a single platform, eliminate inefficiencies, and create a streamlined experience for all teams—an effort that would require strategic planning, cross-departmental collaboration, and iterative improvements.

The People Team's Chief of Staff, was the main force behind the change, working with IT and department heads to lead the migration.

She mentioned early on, "The very first thing we needed to do was determine the order of operations. We had to be really strategic about which channels we moved over and how soon we sunset the Slack equivalents."

Create a solid action plan

The team knew that a well organized, phased plan would be critical for keeping daily workflows running smoothly. They prioritized large, high-impact channels first, and made sure there was full feature parity with certain automations, like activating a Salesforce deal-win chat-bot, before migrating everyone.

Working together across departments was crucial. The Chief of Staff teamed up with department leaders to pick champions for each functional area, making sure everyone's unique workflows and needs were covered.

Communicate early and often

Regular updates to the whole company helped with buy-in and adoption. The People and IT leaders joined weekly All-Hands meetings to keep everyone in the loop, explain what was happening and when, and let folks know who to contact with questions.

These regular check-ins and quick responses to concerns helped ease early worries and made sure employees felt supported throughout the process.

The Chief of Staff shares that, "Our usage and retention stats are top-notch, and this wouldn’t have been possible without our champions and iterative feedback process."

ClickUp Chat transformed how teams communicate by connecting conversations directly to tasks and projects. With features like AI-summaries, Catch Me Up, and the ability to create a task from chats, the team was able to operate at a higher velocity than before.

"Since we've connected communication with work execution into one platform, our employees have become about 70% more productive and less distracted than when we were using Slack," said the Chief of Staff. "We also reduced our tech spend by roughly $12,000 per year."

By the end of the migration, the organization had fundamentally changed how it worked. Teams felt more aligned, projects moved faster, and everyone saw the benefits of having conversations where the work actually happens.

“We were able to get 80% adoption in less than three months of this migration effort,” she adds.

ClickUp Chat didn’t just replace Slack—it opened the door to a new era of productivity and collaboration. It triggered a mindset shift, challenging everyone to think bigger, and see the vision of one connected workspace for the whole company. And for this organization, there’s no looking back.