We raised $100M in our Series B to accelerate ClickUp's mission of making the world more productive. Read why

Workforce Management Analyst

San Diego
< See all openings This is a once-in-a-lifetime opportunity to join a hyper-growth startup focused on saving people time and making the world more productive!

At ClickUp, our #1 core value is providing the best customer service experience EVER!

Our Workforce Analyst is a crucial part of our Support team. Using their talents to forecast need and guide optimally scheduling so we can continue meeting our standard of instantly responding in multiple channels, 24/7, to clients around the world.

At ClickUp, data is the key driver behind the decisions we make every day. Our teams rely on accurate and up to date data to perform at their best. An ideal candidate enjoys analyzing, forecasting, collaborating, and delivering results, and will be able to create systems that scale with us.

Teamwork is vital to how ClickUp operates and a significant portion of your responsibilities will include working closely with Managers to understand and coordinate team needs. You should be able to work independently with little supervision, and also enjoy a fast paced and collaborative work environment. It is important that you are able to manage a range of tasks and prioritize their responsibilities, and meet deadlines with urgency and optimism.
The Role:
  • - Organize available data streams for robust ticket forecasting across support channels.
  • - Collaborate with managers for efficient scheduling processes as well as time and attendance monitoring and accountability.
  • - Provide analytical insights into volume trends, staffing level issues, and opportunities to optimize workforce scheduling for all support teams.
  • - Bring data based suggestions for adjustments and improvements to make sure service levels and profitability goals are met as the user base and company grows.
  • - Stay connected to product developments and marketing efforts to foresee fluctuation in demand and develop scheduling techniques to compensate for surges.
  • - Collaborate on Support team hiring by projections considering volume forecasting, team transfers, and timezone needs.
  • - Real time and historical reports about team performance and staffing levels.
Qualifications:
  • - 4+ years experience in forecasting, planning, and scheduling for high volume teams, preferably with a global organization.
  • - Confidence with the analytical skills essential for reviewing information, analyzing data, and making appropriate recommendations for improvement.
  • - Comfortable with relevant software for storing data, create reports, producing schedules and perform other tasks.
  • - Familiar with workforce optimization approaches.
  • - Ability to summarize, visualize, and effectively present data.
  • - Familiarity with key SaaS support performance indicators.
  • - Benchmarking and trending experience.
  • - Knowledgeable of labor and scheduling laws.
  • - Strong communication skills to ensure management team is well informed of developments and issues.
Apply Now
  • You don’t like agressive sales tactics
  • You want to work somewhere where you’ll make an impact
  • You consider yourself GREAT
  • You value working hard and working smart
  • You enjoy solving inefficiencies and are self-motivated
  • You enjoy a fast paced, high growth environment
  • You love working with people and seeing smiles on faces
  • You love ClickUp

About You

If you love what you do and wake up excited, you'll fit right in!

Benefits

Just some of what we provide.
  • Opportunity to earn equity in fast growing company
  • New MacBook Pro
  • Health insurance (100% of premium paid)
  • Dental insurance (100% of premium paid)
  • Opportunity for cash bonuses
  • Commuter benefits
  • Team lunches each week
  • Unlimited snacks & drinks in office
  • Continued learning (Access to tons of paid courses)
  • Unlimited kombucha and cold brew on tap
  • 401k with 100% employer match up to 2% of annual salary
process

Our six step process.

01.
🔍 Review
Applicants are reviewed to ensure a good fit.
02.
👋 Initial Interview
We want to get to know you better!
03.
📥 Mini Project
A project for the team you’re applying for is distributed.
04.
🤓 Final Interview
This interview is conducted with team leads.
05.
💰 Offer
A carefully tailored offer is sent to the candidate.
06.
🚀 Career Launch
Blast off into the future of productivity and unlimited possibility!
core values

Core values.

01
Not only the best customer service in the industry, we provide the best customer service experience our clients have ever had.
Empower ourselves to fix problems and say YES.
02
Normal sucks.
03
Progress towards perfection.
04
Work smarter AND harder.
05
Grow 1% every day.
06
Be direct.
07
Remember shit, create a system.
08
Random acts of kindness.
09
Urgent and optimistic.
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