We raised $400M in our Series C to redefine productivity. Read More

Solutions Center of Excellence Architect

< See all openings ClickUp is on a mission to make the world more productive. We're saving thousands of individuals one day a week with the fastest growing productivity app of 2020. We're the breakout momentum leader in every G2 category we're in and ready to take off! Our app is the first of its kind that works for everyone from families to Fortune 500 companies.

As we grow, it is crucial for our internal teams to have immediate access to information required to support our customers throughout their lifecycle with ClickUp. ClickUp is a highly customizable product used by a vast array of customers, so having quick access to our common configurations and workflows, and a streamlined communication channel for unique customer needs, we can ensure our customers have the information they need at any phase.

This role entails developing and being the first member of a new role for the ClickUp Solutions Center of Excellence. The Center of Excellence will provide product knowledge and best practices to a variety of teams including sales, services, customer enablement, customer success and customer support. The goal of this role and team is to define and/or gather best practices on how to solve business problems with ClickUp configuration solutions. You'll work with teams across the company, to gather solutions and use that information to document and package solutions that are reusable for others.
The Role:
  • - Create and maintain a single source repository for the best practices of how to configure and implement ClickUp solutions.
  • - Dig deep in each use case to fully understand customer requirements and create best solutions utilizing ClickUp, or partner with other teams to build solutions.
  • - Standardize solutions for use across internal teams (sales, services, customer success, and customer support), as well as working with our Customer Enablement team to document and advocate solutions with our customers.
  • - Create and monitor a coordinated communication channel between various departments providing to and utilizing ClickUp.
  • - Maintain the ClickUp template center for all community templates that customers can leverage. Work with Customer Enablement on documenting how to use them.
  • - Create and Maintain common use case repository, including quick facts and FAQ's
  • - Serve as liaison between product and other teams and provide feedback for product roadmap.
  • - Conduct recurring meeting with various teams to share product related information and solicit feedback.
  • - Assist with product demos and/or build outs when required.
Qualifications:
  • - Strong problem solving skills, with heavy emphasis of thinking OUTSIDE of the box. We're looking for someone who has CREATIVITY in your DNA, to leverage the power of ClickUp to new heights!
  • - Deep understanding and prior experience implementing multiple types of use cases of ClickUp or other PPM or Collaborative Work Mgmt tools, such as our competitors: Monday, Asana, Jira, Wrike, Planview, Clarizen, Smartsheet, etc. Most common use cases include IT PMO, Sales/CRM, Marketing/Creative, and Engineering/Product Development.
  • - Ability to learn diverse use cases and industries, and build solutions to meet their needs.
  • - 2-3 years of experience in B2B SaaS as a solution architect, implementation manager, solutions engineer, technical consultant, specifically within onboarding and implementation of software.
  • - Strong project management skills to keep projects on-track and manage unique flows.
  • - At least 2 years of experience implementing new technology for medium and large organizations.
  • - Ability to clearly articulate technical topics to a non-technical audience.
  • - Superb written and verbal communication skills.
  • - Positive attitude, empathy, and high energy.
Desirable:
  • - Experience in SaaS, PPM software, or collaborative work management (CWM) tools such as Monday, Wrike, Planview, Changepoint, CA, Mavenlink, Workfront, etc.
  • - Experience with relevant enterprise solutions such as JIRA, ServiceNow, Salesforce, Oracle, etc.
  • - Experience with workflow automation or integration tools, such as Zapier, Integromat, Workato, etc.
  • - PMP or Agile Scrum certified.

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Apply Now
  • You resonate with ClickUp’s core values
  • You want to make a big impact
  • You consider yourself GREAT
  • You value working hard and working smart
  • You enjoy solving inefficiencies and are self-motivated
  • You enjoy a fast paced, high growth environment
  • You appreciate urgency over perfection
  • You love ClickUp

About You

If you love what you do and wake up excited, you'll fit right in!

Benefits

Just some of what we provide.
  • Opportunity to earn equity in fast growing company
  • New MacBook Pro
  • Health insurance (100% of premium paid)
  • Dental insurance (100% of premium paid)
  • Opportunity for cash bonuses
  • Commuter benefits
  • Team lunches each week
  • Unlimited snacks & drinks in office
  • Continued learning (Access to tons of paid courses)
  • Unlimited kombucha and cold brew on tap
  • 401k with 100% employer match up to 2% of annual salary
process

Our six step process.

01.
🔍 Review
Applicants are reviewed to ensure a good fit.
02.
👋 Initial Interview
We want to get to know you better!
03.
📥 Mini Project
A project for the team you’re applying for is distributed.
04.
🤓 Final Interview
This interview is conducted with team leads.
05.
💰 Offer
A carefully tailored offer is sent to the candidate.
06.
🚀 Career Launch
Blast off into the future of productivity and unlimited possibility!
core values

Core values.

01
The best customer experience, period. Fix problems and say yes.
02
Normal ****ing Sucks.
03
Progress towards perfection.
04
Work hard and own it.
05
Grow 1% every day.
06
Be direct.
07
Find joy, and have fun.
08
Random acts of kindness.
09
Urgent and optimistic.
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