We raised $100M in our Series B to accelerate ClickUp's mission of making the world more productive. Read why

Professional Services Consultant

San Diego
< See all openings ClickUp is on a mission to make the world more productive. We're saving thousands of individuals one day a week with the fastest growing productivity app of 2020. We're the breakout momentum leader in every G2 category we're in and ready to take off! Our app is the first of its kind that works for everyone from families to Fortune 500 companies.

Our product is pretty unique in the sense that it’s highly customizable - this means it can be used for simple use cases but also more complex use cases. The Professional Services Consultant will need to have a wide range of understanding of all use cases to recommend and customize the best path for new users.

ClickUp places customers as our absolute foremost priority. We want users to not only experience the best customer success in the industry but also to encounter the best customer experience they've ever had. You’ll help customers unlock their potential and raise the standards when it comes to productivity.

This role entails ClickUp onboarding and implementation, building strong client relationships, designing unique and creative solutions for specific workflows, and ensuring value add for our customers' organizations. You’ll work alongside proven leaders within the industry and deliver on the ClickUp experience. We are looking for a team player who is ready to get their hands dirty, onboard large teams, manage implementation and success projects, and report on key analytics to continually make our product and the customer experience even better.
The Role:
  • - Act as project manager to lead client onboarding implementation projects of ClickUp.
  • - Build strong relationships with our clients to understand their needs and ensure their success with ClickUp.
  • - Document customer requirements and translate them into solution designs.
  • - Design solutions to embed ClickUp in our customers' business workflows, training admins & end users on how to use the product.
  • - Build and deliver training for admins & end users, so they're empowered to take the product as their own.
  • - Educate customers on the full value of ClickUp so they maximize usage of features with full user adoption.
  • - Provide client and team status updates on project progress.
  • - As the "eyes & ears on the ground" of the customer, partner with Sales and Customer Success team to keep them abreast of customer satisfaction, escalations, and identify possible expansions opportunities.
  • - Represent the voice of the customer and influence product development roadmap.
Qualifications:
  • - 2-3 years of experience in B2B SaaS as a technical customer success manager, implementation manager, technical project manager, technical account manager, or technical consultant, specifically within onboarding and implementation of software.
  • - Strong project management skills to keep projects on-track and manage unique flows.
  • - At least 2 years of experience implementing new technology for medium and large organizations.
  • - Strong problem solving skills.
  • - Ability to clearly articulate technical topics to a non-technical audience.
  • - Superb written and verbal communication skills.
  • - Positive attitude, empathy, and high energy.
  • - Strong customer-facing and presentation skills with the ability to establish credibility with executives.
  • - Some travel may be required based on client needs.
Qualifications:
  • - Experience in SaaS, PPM software, or collaborative work management (CWM) tools such as Monday, Wrike, Planview, Changepoint, CA, Mavenlink, Workfront, etc.
  • - Experience with relevant enterprise solutions such as JIRA, ServiceNow, SFDC, Oracle, SAP, Workday, Netsuite, etc.
  • - Experience in Big 4 consulting firm or equivalent enterprise software Professional Services org, deploying software across multiple organizations and use cases of an enterprise.
  • - Experience building technical integrations via API, middleware, or PaaS tools.
  • - PMP or Agile Scrum certified.
  • - MBA.
Apply Now
  • You resonate with ClickUp’s core values
  • You want to make a big impact
  • You consider yourself GREAT
  • You value working hard and working smart
  • You enjoy solving inefficiencies and are self-motivated
  • You enjoy a fast paced, high growth environment
  • You appreciate urgency over perfection
  • You love ClickUp

About You

If you love what you do and wake up excited, you'll fit right in!

Benefits

Just some of what we provide.
  • Opportunity to earn equity in fast growing company
  • New MacBook Pro
  • Health insurance (100% of premium paid)
  • Dental insurance (100% of premium paid)
  • Opportunity for cash bonuses
  • Commuter benefits
  • Team lunches each week
  • Unlimited snacks & drinks in office
  • Continued learning (Access to tons of paid courses)
  • Unlimited kombucha and cold brew on tap
  • 401k with 100% employer match up to 2% of annual salary
process

Our six step process.

01.
🔍 Review
Applicants are reviewed to ensure a good fit.
02.
👋 Initial Interview
We want to get to know you better!
03.
📥 Mini Project
A project for the team you’re applying for is distributed.
04.
🤓 Final Interview
This interview is conducted with team leads.
05.
💰 Offer
A carefully tailored offer is sent to the candidate.
06.
🚀 Career Launch
Blast off into the future of productivity and unlimited possibility!
core values

Core values.

01
Not only the best customer service in the industry, we provide the best customer service experience our clients have ever had.
Empower ourselves to fix problems and say YES.
02
Normal sucks.
03
Progress towards perfection.
04
Work smarter AND harder.
05
Grow 1% every day.
06
Be direct.
07
Remember shit, create a system.
08
Random acts of kindness.
09
Urgent and optimistic.
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