We raised $400M in our Series C to redefine productivity. Read More

Head of Customer Marketing

San Diego
< See all openings ClickUp was an entirely product-led growth company for our first 2,000,000 users; spending $0 on marketing and growing from the viral nature of people sharing and using the platform. ClickUp is now the fastest growing productivity app at over 800,000+ teams and a $1 billion 🦄 valuation in under 3 years. Our team makes the world more productive, and finding exceptional people to solve challenging problems is a top priority as we execute on this vision.

We're looking for a Head of Customer Marketing who is passionate about...customers! You’ll be a key partner to our product, sales, customer success, and marketing teams to drive deeper product adoption, retention, loyalty, and advocacy.

If you're a "builder", this is the role for you. Be our chief customer storyteller, build our customer reference program, kickoff our customer advisory board and help the entire organization deeply understand all the ways in which we deliver value to our customers.

Reporting to the VP of Product Marketing, you'll roll up your sleeves, collaborate across other business functions, develop relationships with customers and inspire team members.
The Role:
  • - Define, build and grow the customer marketing function at ClickUp.
  • - Develop meaningful relationships with key customer advocates to support ClickUp's growth plans.
  • - Establish a customer journey map and determine ideal customer marketing programs that deepen engagement and loyalty.
  • - In partnership with Customer Success, Sales and Marketing, build a programmatic approach to driving customer expansion.
  • - Develop a customer story engine that delivers a consistent flow of high value customer stories and associated content.
  • - Build a Customer Advisory Board to offer guidance on company strategy and to provide input on our products and services.
  • - Manage the customer reference program to enable efficient outreach for references to support the efforts of the sales team.
  • - Define and jointly develop a process to track and analyze ROI for customer engagement and advocacy efforts.
Qualifications:
  • - 8+ years experience in a customer marketing or customer advocacy role in the enterprise SaaS space.
  • - Proven experience developing and mobilizing a strong network of customer advocates.
  • - Ability to to engage at all levels within an organization.
  • - Familiarity with customer marketing platforms (Influitive, RO Innovation, etc.).
  • - Experience supporting enterprise-focused sales and customer success teams.
  • - Excellent writing and communication skills, including presentation skills.

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Apply Now
  • You love creative and edgy marketing
  • You are obsessed and highly competent in analytics
  • You want to work somewhere where you’ll make a massive impact
  • You value working hard AND working smart
  • You enjoy multivariant testing and endlessly optimizing
  • You believe in the mission of making the world more productive
  • You love marketing automation
  • You consider yourself EXCEPTIONAL

About You

If you love what you do and wake up excited, you'll fit right in!

Benefits

Just some of what we provide.
  • Opportunity to earn equity in fast growing company
  • New MacBook Pro
  • Health insurance (100% of premium paid)
  • Dental insurance (100% of premium paid)
  • Opportunity for cash bonuses
  • Commuter benefits
  • Team lunches each week
  • Unlimited snacks & drinks in office
  • Continued learning (Access to tons of paid courses)
  • Unlimited kombucha and cold brew on tap
  • 401k with 100% employer match up to 2% of annual salary
process

Our six step process.

01.
🔍 Review
Applicants are reviewed to ensure a good fit.
02.
👋 Initial Interview
We want to get to know you better!
03.
📥 Mini Project
A project for the team you’re applying for is distributed.
04.
🤓 Final Interview
This interview is conducted with team leads.
05.
💰 Offer
A carefully tailored offer is sent to the candidate.
06.
🚀 Career Launch
Blast off into the future of productivity and unlimited possibility!
core values

Core values.

01
The best customer experience, period. Fix problems and say yes.
02
Normal ****ing Sucks.
03
Progress towards perfection.
04
Work hard and own it.
05
Grow 1% every day.
06
Be direct.
07
Find joy, and have fun.
08
Random acts of kindness.
09
Urgent and optimistic.
gallery

Life at ClickUp

San Francisco, San Diego, and across the globe.
Join our team
Life at ClickUp
Life at ClickUp
Life at ClickUp
Life at ClickUp
Life at ClickUp
Life at ClickUp
Life at ClickUp
Life at ClickUp
Life at ClickUp
Life at ClickUp
Leader Spring 2020 ClickUp
Serious about security & privacy
99.99% uptime the last 12 months
By continuing to use this site you consent to the use of cookies on your device as described in our cookie policyunless you have disabled them. You can change your cookie settings at any time but parts of our site will not function correctly without them.
Accept All Cookies
By continuing to use this site you consent to the use of cookies on your device as described in our cookie policyunless you have disabled them. You can change your cookie settings at any time but parts of our site will not function correctly without them.
Accept All Cookies

Sign up for FREE
and start using ClickUp in seconds!

Get ClickUp
Please enter a valid email address