We raised $100M in our Series B to accelerate ClickUp's mission of making the world more productive. Read why

ClickUp Coach

San Diego
< See all openings Customer service is our #1 core value, and we want our users to experience the absolute best customer service experience they've ever had. As part of that, we're delighted to provide free, personal workflow-specific setup advice. Our team of incredible coaches is looking for happy, energetic, and empathetic representatives to guide our customers into using the ClickUp platform and features most effectively for their specific workflows.

The ClickUp Coach role is a unique role where you get on customer calls, provide workflow and setup advice, and help our amazing users master the platform for their workflows. Most companies charge for this service or require the purchase of a top-tier plan: our long-term goal is to scale the coaching program so that any user, at any time, can get expert set up advice to master the platform for their use case!

While we’re scaling quickly, we're recruiting teammates who share our core values, know how to get sh*t done, and would add to our extremely driven culture.
The Role:
  • - Assisting customers by guiding them through translating their workflows and processes into the ClickUp platform to achieve their goals, both personally and professionally.
  • - Connecting with users on video/phone calls to provide expert setup advice tailored to the industry.
  • - Nurturing relationships with amazing clients to ensure they’re finding as much value in our platform as possible.
  • - Understanding and prioritizing resolution on escalated customer issues.
  • - Articulating insights from our customers to our product, development, and marketing teams to help shape ClickUp into an industry leader.
  • - Responding quickly and delightfully to clients through all channels (email, live chat, phone, etc).
  • - Identifying upsell or repeat business opportunities and helping clients with financial inquiries.
  • - Optimizing team processes and support documentation.
Additional Information:
You would be starting as a customer support specialist for about 3 months to dig deep into the platform, learn our brand voice, and prepare for the role of coach. Because exceptional customer service is our #1 core value, we want you to have time to truly get to know our processes and master the platform!
Qualifications:
  • - 2-3+ years customer-facing experience ideally with high volume live chat/email support.
  • - Excellent typing skills.
  • - Excellent communication skills.
  • - Demo skills/screen share product with users.
Desirable:
  • - 2-3 years experience with demoing software.
  • - Understanding of various project management methodologies (ie, Scrum, Agile, etc).
Apply Now
  • You love creative and edgy marketing
  • You are obsessed and highly competent in analytics
  • You want to work somewhere where you’ll make a massive impact
  • You value working hard AND working smart
  • You enjoy multivariant testing and endlessly optimizing
  • You believe in the mission of making the world more productive
  • You love marketing automation
  • You consider yourself EXCEPTIONAL

About You

If you love what you do and wake up excited, you'll fit right in!

Benefits

Just some of what we provide.
  • Opportunity to earn equity in fast growing company
  • New MacBook Pro
  • Health insurance (100% of premium paid)
  • Dental insurance (100% of premium paid)
  • Opportunity for cash bonuses
  • Commuter benefits
  • Team lunches each week
  • Unlimited snacks & drinks in office
  • Continued learning (Access to tons of paid courses)
  • Unlimited kombucha and cold brew on tap
  • 401k with 100% employer match up to 2% of annual salary
process

Our six step process.

01.
🔍 Review
Applicants are reviewed to ensure a good fit.
02.
👋 Initial Interview
We want to get to know you better!
03.
📥 Mini Project
A project for the team you’re applying for is distributed.
04.
🤓 Final Interview
This interview is conducted with team leads.
05.
💰 Offer
A carefully tailored offer is sent to the candidate.
06.
🚀 Career Launch
Blast off into the future of productivity and unlimited possibility!
core values

Core values.

01
Not only the best customer service in the industry, we provide the best customer service experience our clients have ever had.
Empower ourselves to fix problems and say YES.
02
Normal sucks.
03
Progress towards perfection.
04
Work smarter AND harder.
05
Grow 1% every day.
06
Be direct.
07
Remember shit, create a system.
08
Random acts of kindness.
09
Urgent and optimistic.
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