Accessibility

Our Mission

Our mission is to make the world more productive. To accomplish this, we must ensure our platform is accessible to everyone.

We are committed to a multi-year plan to improve our platform and ensure it adheres to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and the Americans with Disabilities Act (ADA).

We are truly excited to embark on this journey toward a more accessible ClickUp!

What We Are Working On

Partnering with Experts: We have engaged external accessibility experts to administer our accessibility program and oversee its governance.
Team Training: We have scheduled comprehensive training sessions to ensure our team is knowledgeable about developing and supporting all our users.
Continuous Auditing: We have implemented an ongoing auditing process to identify and address areas for improvement. This includes both manual and automated testing to cover important user flows in our web app.
Inclusive Design: We have integrated accessibility principles into our design system to ensure we are building a product with all our users in mind.

Reaching Out Regarding Accessibility Issues

Please contact us through our ClickUp Help Center for any questions or issues you may encounter with our product. All accessibility issues can be reported directly to your Customer Support specialist or to help@clickup.com.

Product VPAT

To request a copy of our Voluntary Product Accessibility Template (VPAT), please reach out to our Customer Support team at help@clickup.com..

FAQs about Accessibility

Does ClickUp comply with WCAG 2.0 guidelines?

How can I make ClickUp more accessible?

Can I use ClickUp with screen readers?

Does ClickUp offer closed captioning for videos?

How does ClickUp ensure its app is accessible?

Does ClickUp have a dedicated team for handling accessibility issues?

How often does ClickUp test its platform for accessibility?

Can I report an accessibility issue I encountered while using ClickUp?

Is there a roadmap that shows when ClickUp will become accessible?

We don't track accessibility on the roadmap. With new features and redesigns, the team aims to make incremental improvements to the app. This includes ensuring we have keyboard accessibility and good color contrast. However, if a customer encounters a critical blocking issue with accessibility that prevents them from completing their work, we treat it like a bug and prioritize it to help unblock the customer.