Accessibility

 

Our Mission

Our mission is to make the world more productive. To accomplish this, we must ensure our platform is accessible to everyone.

We are committed to a multi-year plan to improve our platform and ensure it adheres to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and the Americans with Disabilities Act (ADA).

We are truly excited to embark on this journey toward a more accessible ClickUp!

What We Are Working On

  • Partnering with Experts: We have engaged external accessibility experts to administer our accessibility program and oversee its governance.
  • Team Training: We have scheduled comprehensive training sessions to ensure our team is knowledgeable about developing and supporting all our users.
  • Continuous Auditing: We have implemented an ongoing auditing process to identify and address areas for improvement. This includes both manual and automated testing to cover important user flows in our web app.
  • Inclusive Design: We have integrated accessibility principles into our design system to ensure we are building a product with all our users in mind.

Reaching Out Regarding Accessibility Issues

Please contact us through our ClickUp Help Center for any questions or issues you may encounter with our product. All accessibility issues can be reported directly to your Customer Support specialist or to help@clickup.com.

Product VPAT

To request a copy of our Voluntary Product Accessibility Template (VPAT), please reach out to our Customer Support team at help@clickup.com..


FAQs about Accessibility

Does ClickUp comply with WCAG 2.0 guidelines?

We are actively working towards compliance with the WCAG 2.0 guidelines. Currently, we offer full and partial support in some areas, and we are continuously improving to provide support in all areas. To get a detailed report of what we currently support, please contact our Customer Support team at help@clickup.com.

How can I make ClickUp more accessible?

At ClickUp, we understand the importance of accessibility. That's why we offer additional features to enhance accessibility for users with mobility and visual impairments. For instance:

  • High Contrast Mode: Use High Contrast Mode
  • Keyboard Hotkeys: Use hotkeys and keyboard shortcuts

Can I use ClickUp with screen readers?

Yes, ClickUp has been tested with several screen readers, including:

  • NVDA on Windows
  • VoiceOver on macOS and iOS

Does ClickUp offer closed captioning for videos?

Currently, we do not offer captions for videos. However, we are exploring options to include this feature in the future.

How does ClickUp ensure its app is accessible?

ClickUp ensures the accessibility of its app through a combination of manual and automated testing. This testing is conducted regularly to cover important user flows in our web app. Our external accessibility experts perform the testing, and any issues that arise are documented as tickets and addressed based on their impact.

Does ClickUp have a dedicated team for handling accessibility issues?

We believe accessibility is a company-wide responsibility, so each team thinks about how we can improve accessibility in our given area. While we don't have a dedicated team, we have accessibility champions across different teams to ensure continuous improvement.

How often does ClickUp test its platform for accessibility?

The team continuously reviews each feature and improvement with our regular release cadence. Additionally, we have external accessibility experts conduct a complete audit of our application periodically. Given the scale and velocity at which we move, we rely on incremental updates with each feature release.

Can I report an accessibility issue I encountered while using ClickUp?

All accessibility issues can be reported directly to your Customer Support specialist or to help@clickup.com.

Is there a roadmap that shows when ClickUp will become accessible?

We don't track accessibility on the roadmap. With new features and redesigns, the team aims to make incremental improvements to the app. This includes ensuring we have keyboard accessibility and good color contrast. However, if a customer encounters a critical blocking issue with accessibility that prevents them from completing their work, we treat it like a bug and prioritize it to help unblock the customer.

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