Gartner® Report: Update Your Approach to Resource Management

"Resource management to support product and project delivery models must balance capacity and utilization. Strategic portfolio leaders should implement a tiered resource management approach to effectively manage projects and products."

What's Inside

Key findings.

  • When transitioning to product-centric delivery, organizations are struggling to update their resourcing models to accommodate the new methodologies. Failing to reconcile capacity plans with delivery schedules.
  • Organizations that remain focused on maximizing their resource efforts are failing to manage both supply and demand.
  • Product teams are responsible for both new development and support activities. The capacity and actual utilization of their teams cloud the resource and funding models.

Key Takeaways

A preview of the recommendations from the report.

Prepare an adaptive resource model

for projects and products to accommodate both dedicated and nondedicated resources to manage demand.

Shift focus from capacity

to utilization by fixing capacity and managing utilization.

Provide visibility of team utilization

by recording the progress of scheduled work and analyzing it against forecast velocity.


Source: Update Your Approach to Resource Management for Projects and Products, by Sarah Davies, 14 June 2023

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