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VP of Client Success

San Diego or Remote
< See all openings ClickUp values customer service as our absolute foremost priority. We want users to not only experience the best customer service in the industry, but also to encounter the best customer service experience they've ever had. Our client success team is looking for an innovative, energetic, and empathetic leader to develop our team as we grow.

This summer, we’re scaling on a massive level as we expand our operations to San Diego, and we need to support this growth with the same unmatched quality of support our users are accomstumed to.

We’re in search of a leader who strives to raise our support team’s standards of quality and efficiency. Top priorities of this position include understanding customer goals, offering out-of-the-box solutions, and following up with clients who aren’t getting the most out of the platform.

This leader should be a team player, ready to hop in and handle customer inquiries, assist in onboarding our larger teams, and track analytics. He or she should be adept at quick context switching, and enjoy managing and motivating a large team to be the absolute best they can be.

The VP of Client Success will assist in hiring support reps, setting expectations, motiviating the team, and developing our processes. This leader will work closely with other senior leaders across Marketing, Operations, Product, and Sales to produce high quality procedures and outputs.

We believe automation is key to a great client success system, so the VP will also be assisting with marketing automation, as well as new ideas for automation to ensure the most efficient processes possible.

This leader will work daily with our largest customers to understand how they operate, their pain points, how ClickUp will be able to benefit them most, and how to educate these teams to see the value we bring. This is a demanding role that requires strong leadership, priority management, and social intelligence.
The Role:
  • - Own the client success cycle from acquiring a new lead to nurturing an Enterprise account.
  • - Empathize with every aspect of the customer experience
  • - Build a fun, high-energy environment where people love coming to work
  • - Deliver data-driven insights and recommendations from reports you build and maintain
  • - Manage and motivate the success team
  • - Find opportunities to implement programs that can efficiently and effectively drive customer outcomes at scale
  • - Drive cross-fuctional inititives between sales, marketing, finance, and product teams
  • - Create reusable content to assist with customer onboarding and training
Qualifications:
  • - 3+ years of full SaaS customer success cycle experience
  • - 3+ years of customer success or account management
  • - 2+ years of helpdesk software experience
  • - 2+ years of leadership experience
  • - Be a team player, you enjoy getting your hands dirty when needed
  • - Expertise in implementing account management systems
  • - You LOVE work as much as we do and are able to dedicate your life to this while it gets off the ground
Desirable:
  • - Experience working with marketing automation
  • - Experience with project management software and other productivity tools, to understand the pain points of our customers
  • - Experience hiring people, particularly for client success roles
  • - Preference for providing customer success over annoying sales tactics
  • - An understanding of how SaaS businesses operate

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Apply Now
  • You don’t like agressive
    sales tactics
  • You want to make a big impact
  • You consider yourself GREAT
  • You value working hard and working smart
  • You enjoy solving inefficiencies and are self-motivated
  • You enjoy a fast paced, high growth environment
  • You love working with people and seeing smiles on faces
  • You love ClickUp

About You

If you love what you do and wake up excited, you'll fit right in!

Benefits

Just some of what we provide.
  • Opportunity to earn equity in fast growing company
  • New MacBook Pro
  • Health insurance (100% of premium paid)
  • Dental insurance (100% of premium paid)
  • Opportunity for cash bonuses
  • Commuter benefits
  • Team lunches each week
  • Unlimited snacks & drinks in office
  • Continued learning (Access to tons of paid courses)
  • Unlimited kombucha and cold brew on tap
  • 401k with 100% employer match up to 2% of annual salary
process

Our six step process.

01.
🔍 Review
Applicants are reviewed to ensure a good fit.
02.
👋 Initial Interview
We want to get to know you better!
03.
📥 Mini Project
A project for the team you’re applying for is distributed.
04.
🤓 Final Interview
This interview is conducted with team leads.
05.
💰 Offer
A carefully tailored offer is sent to the candidate.
06.
🚀 Career Launch
Blast off into the future of productivity and unlimited possibility!
core values

Core values.

01
Deliver the best customer experience, period.
02
Grow 1% every day.
03
Work hard and be an owner.
04
Normal f*cking sucks.
05
Pay it forward with random acts of kindness.
06
Have fun, find joy, be you.
07
Be transparent and direct, with optimism.
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