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ClickUp values customer service as our absolute foremost priority. We want users to not only experience the best customer service in the industry, but also to encounter the best customer service experience they've ever had. Our client success team is looking for an innovative, energetic, and empathetic leader to develop our team as we grow.
This summer, we’re scaling on a massive level as we expand our operations to San Diego, and we need to support this growth with the same unmatched quality of support our users are accomstumed to.
We’re in search of a leader who strives to raise our support team’s standards of quality and efficiency. Top priorities of this position include understanding customer goals, offering out-of-the-box solutions, and following up with clients who aren’t getting the most out of the platform.
This leader should be a team player, ready to hop in and handle customer inquiries, assist in onboarding our larger teams, and track analytics. He or she should be adept at quick context switching, and enjoy managing and motivating a large team to be the absolute best they can be.
The VP of Client Success will assist in hiring support reps, setting expectations, motiviating the team, and developing our processes. This leader will work closely with other senior leaders across Marketing, Operations, Product, and Sales to produce high quality procedures and outputs.
We believe automation is key to a great client success system, so the VP will also be assisting with marketing automation, as well as new ideas for automation to ensure the most efficient processes possible.
This leader will work daily with our largest customers to understand how they operate, their pain points, how ClickUp will be able to benefit them most, and how to educate these teams to see the value we bring. This is a demanding role that requires strong leadership, priority management, and social intelligence.
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.