UX Researcher

San Diego
We raised $35M in our Series A to make the world more productive. Read why
< See all openings ClickUp is looking for a passionate UX Researcher to join our mission and redefine how people work. We’re passionate about saving people time in every aspect of their lives - so they can focus on what they love most.

Our app is the first of its kind that works for everyone from families to Fortune 500 companies. You should love the challenge of designing complex and powerful user interfaces that also are simple and incredibly easy to use.

We like giving the freedom for designers to work hard and fast while being mindful of keeping our app easy and fun to use. We're scaling quickly, so we're recruiting teammates who share our core values, know how to get sh*t done, and would add a lot to our extremely driven culture.

We've been named the fastest growing productivity app of 2020 and this has been made possible by our passionate, and high-energy team supporting growth in every area.
The Role
As a UX Researcher you will be responsible for researching, improving and assisting in the development of intuitive experiences on ClickUp. Your job is to be the voice of the user working alongside the Product and Design teams, by producing original research studies and leveraging a network of research partners internally and externally. Your work will provide the necessary data for Product Managers to decide which features will help drive adoption as well as improve existing ease of use.

Your day to day responsibilities will include:
  • - Defining, evangelizing and executing a research roadmap aligned to ClickUp's broader priorities and strategy.
  • - Work with data science to continuously test and optimize UI elements.
  • - Oversee a major product initiative to "make it easy" for new users to onboard and adopt the platform.
  • - Create user journeys for different levels of experience in user behavior.
  • - Conduct activities associated with running a usability study, such as recruiting and screening participants with or without participant incentive, scheduling sessions, and writing test plans and scripts.
  • - Create reports based on trends and user surveys, analyzing the information and reporting observations to members of the team, key stakeholders, and managers.
  • - Facilitate meetings with stakeholders to determine research needs, defining research goals and drafting research plans.
  • - Presenting regular research reports and findings to Product Managers.
Your Skills
  • - Ability to work autonomously and resourcefully.
  • - Use data to analyze and optimize user behavior and trends.
  • - Active industry or academic research networks.
  • - Proficiency working across organizational boundaries to define, manage, and prioritize work.
  • - Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate research clearly and persuasively across different audiences and varying levels of the organization.
Preferred Qualifications
  • - Degree in Anthropology, Human Computer Interactions, Communication or Cultural Studies, Social Sciences, or UX or relevant humanities disciplines.
  • - 1+ years of experience in user research, market intelligence, social science or qualitative research.
  • - Subject Matter Expert (SME): 2+ year of independent research, evidenced by publications, reports, white papers, case studies and/or product impact.
Apply Now
  • You love design
  • You want to work somewhere where you’ll make a massive impact
  • You’re able to work with a team of diverse thought leaders
  • You are a product person
  • You are creative but you also appreciate data
  • You are willing to dedicate yourself to this product
  • You believe in the mission of making the world more productive
  • You consider yourself DIFFERENT and EXCEPTIONAL

About You

If you love what you do and wake up excited, you'll fit right in!

Benefits

Just some of what we provide.
  • Opportunity to earn equity in fast growing company
  • New MacBook Pro
  • Health insurance (100% of premium paid)
  • Dental insurance (100% of premium paid)
  • Opportunity for cash bonuses
  • Commuter benefits
  • Team lunches each week
  • Unlimited snacks & drinks in office
  • Continued learning (Access to tons of paid courses)
  • Unlimited kombucha and cold brew on tap
  • 401k with 100% employer match up to 2% of annual salary

Our Five Step Process

Our Five Step Process

Core values

01
Not only the best customer service in the industry, we provide the best customer service experience our clients have ever had.
Empower ourselves to fix problems and say YES.
02
Normal f*cking sucks.
03
Progress over perfection.
04
Work smarter AND harder.
05
Details matter.
06
Urgency and consistency.
07
Remember shit, create a system.
08
Grow 1% every day.
09
Random acts of kindness.

Life at ClickUp

San Francisco, San Diego, and across the globe.
Life at ClickUp
The team is what makes ClickUp such a great place to work. Positivity and passion fill our office.
Life at ClickUp
Guests get the royal treatment when they stop by our office.
Life at ClickUp
Quadruplets! We love sporting our ClickUp swag everywhere we go.
Life at ClickUp
Holiday cheer is year-round at ClickUp. Bowling, karaoke, and delicious food take "company party" to the next level.
Life at ClickUp
Team bonding at SeaWorld is always more fun with face paint and water rides.
Life at ClickUp
We believe in random acts of kindness. Here is our team doing one of those anonymous acts.
Leader Spring 2020 ClickUp
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