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This is a once-in-a-lifetime opportunity to join a hyper-growth startup focused on saving people time and
making the world more productive!
At ClickUp, we love to learn! Our Support Training Manager is in the exciting position to help us all
successfully embody our core vale to Grow 1% every day
so we continue to provide
customer support experience our users have ever had!
You yourself should be an enthusiastic life long learner with a passion for helping others reach new
levels of understanding and performance ability. An enthusiasm for efficiency and desire for measurable
results will help drive your success.
We believe in working smarter and harder
, and to succeed our Support Training Manager must be
passionate about learning theories and using available technology to effectively empower every team to
excellence. We want to harness the curiosity of our team to promote best practices with individual
productivity and deepening product knowledge.
You will own strategy, design, and coordination of training efforts within the Support department. Your
primary responsibility will be to work with Support Managers to develop and maintain a robust training
program for our fast growing, worldwide team. A program that can keep up with our ever evolving product
and weekly feature release cycles!
Strong relationships will be essential to collaboratively and promptly determine systemic capability gaps
and identify areas for improvement with the training program.
This role will contribute to defining baseline expectations and accountability for learning and
performance throughout the employee journey. You will work closely with our Onboarding and Quality
Excellence teams to ensure a seamless and connected learning lifecycle for all Support team members. You
will also partner with our Support Knowledge Manager to oversee the means and methods used to empower
independent learning and skills building.