We raised $100M in our Series B to accelerate ClickUp's mission of making the world more productive. Read why

Manager, Support Training

San Diego
< See all openings This is a once-in-a-lifetime opportunity to join a hyper-growth startup focused on saving people time and making the world more productive!

At ClickUp, we love to learn! Our Support Training Manager is in the exciting position to help us all successfully embody our core vale to Grow 1% every day so we continue to provide the BEST customer support experience our users have ever had!

You yourself should be an enthusiastic life long learner with a passion for helping others reach new levels of understanding and performance ability. An enthusiasm for efficiency and desire for measurable results will help drive your success.

We believe in working smarter and harder, and to succeed our Support Training Manager must be passionate about learning theories and using available technology to effectively empower every team to excellence. We want to harness the curiosity of our team to promote best practices with individual productivity and deepening product knowledge.

You will own strategy, design, and coordination of training efforts within the Support department. Your primary responsibility will be to work with Support Managers to develop and maintain a robust training program for our fast growing, worldwide team. A program that can keep up with our ever evolving product and weekly feature release cycles!

Strong relationships will be essential to collaboratively and promptly determine systemic capability gaps and identify areas for improvement with the training program.

This role will contribute to defining baseline expectations and accountability for learning and performance throughout the employee journey. You will work closely with our Onboarding and Quality Excellence teams to ensure a seamless and connected learning lifecycle for all Support team members. You will also partner with our Support Knowledge Manager to oversee the means and methods used to empower independent learning and skills building.
The Role:
  • - Developing and implementing learning strategies and programs that are aligned with Customer Support department objectives.
  • - Work closely with onboarding team to align training sequencing for new hires with continued training in the Support department.
  • - Manage assignments and delegations systems for keeping training materials up to date.
  • - Data driven approach to assessing effectiveness of training materials, using the data to innovate and adapt new methods of instruction using all available resources.
  • - Organize and lead training efforts within the Support department.
  • - Develop and refine a training program that is effective and easy to update to keep pace with our weekly product development cycles.
  • - Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance.
  • - Track and report on training program performance – including team member feedback, performance results collective progress reports, etc.
Qualifications:
  • - 5+ years of experience with SaaS, 3+ in a customer support training leadership role.
  • - Experience managing trainers, training coordinators, and instructional designers.
  • - Ability to clearly and effectively communicate with stakeholders at all levels of the organization.
  • - Experience with multiple training theories and approaches including virtual learning.
  • - Obsession with teaching principles and skills to create exceptional customer experiences.
  • - Comfortable developing, learning and delivering different course content with limited support needed.
  • - Work effectively in a fast-paced, dynamic environment, organize and lead several projects at once, and can quickly switch between tasks.
  • - Strong collaboration skills and the ability to gather and synthesize information across a number of different people and platforms.
  • - High attention to detail.
  • - Excellent organization skills.
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  • You don’t like agressive sales tactics
  • You want to work somewhere where you’ll make an impact
  • You consider yourself GREAT
  • You value working hard and working smart
  • You enjoy solving inefficiencies and are self-motivated
  • You enjoy a fast paced, high growth environment
  • You love working with people and seeing smiles on faces
  • You love ClickUp

About You

If you love what you do and wake up excited, you'll fit right in!

Benefits

Just some of what we provide.
  • Opportunity to earn equity in fast growing company
  • New MacBook Pro
  • Health insurance (100% of premium paid)
  • Dental insurance (100% of premium paid)
  • Opportunity for cash bonuses
  • Commuter benefits
  • Team lunches each week
  • Unlimited snacks & drinks in office
  • Continued learning (Access to tons of paid courses)
  • Unlimited kombucha and cold brew on tap
  • 401k with 100% employer match up to 2% of annual salary
process

Our six step process.

01.
🔍 Review
Applicants are reviewed to ensure a good fit.
02.
👋 Initial Interview
We want to get to know you better!
03.
📥 Mini Project
A project for the team you’re applying for is distributed.
04.
🤓 Final Interview
This interview is conducted with team leads.
05.
💰 Offer
A carefully tailored offer is sent to the candidate.
06.
🚀 Career Launch
Blast off into the future of productivity and unlimited possibility!
core values

Core values.

01
Not only the best customer service in the industry, we provide the best customer service experience our clients have ever had.
Empower ourselves to fix problems and say YES.
02
Normal sucks.
03
Progress towards perfection.
04
Work smarter AND harder.
05
Grow 1% every day.
06
Be direct.
07
Remember shit, create a system.
08
Random acts of kindness.
09
Urgent and optimistic.
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