As a project manager, you know that how you are getting things done is just as important as why you’re doing it and what you’re actually working on. Being able to track all of your business processes is key in keeping the team on track and avoiding breakdowns.
Process documentation software is a crucial addition to your project management framework.
Here, we’ll show you what to look for in business process documentation software (BPMS) and share some of our favorite tools to get the job done. 💪
What Should You Look for In Business Process Documentation Software?
Process documentation serves as a roadmap for your projects. It’s a critical tool you leverage to onboard new hires, track large revenue-generating projects, and provide an overview of everything the company is working on.
Finding a good process documentation software streamlines this process, saving you time and money in the long run. ✨
Great business process documentation software should:
- Offer tools to gather and document process feedback: Interviews, meetings, and field diaries give you insight from key team members who understand the processes they are part of. This feedback then informs how you establish procedures
- Feature organizational views: Some document processes are better in certain ways. Good process documentation tools . 🛠️
1. ClickUp 
ClickUp Docs allows rich formatting and slash commands to work more efficiently
With ClickUp, documenting processes and tracking SOPs is easier than ever. With dozens of document processes in templates, you can easily create checklists for recurring tasks, track process steps, and draft flowcharts for various stakeholders.
Use the different ClickUp views to get a visual representation of all tasks in progress in List view or switch over to Board view to take a closer look at individual business segments and projects.
With ClickUp’s Company Processes Document Template , input task or procedure details to give team members insight into how things work at your company. Use it for hiring and onboarding new employees or to lay out company expectations.
The built-in S-Corp meeting minutes template and time off template make it easy to manage your employees, all in just a few clicks. ✍️
ClickUp best features
- Thanks to the easy-to-use and customizable user interface, you can personalize the tool to meet your specific business needs
- Create a company wiki using ClickUp Docs Integrify offers document automation software without the need for coding. The Process Builder features a drag-and-drop interface to create, collaborate on, and test your procedures. Foresight and Hindsight views offer insight into task dependencies to identify any potential bottlenecks.
Integrify best features
- Integrates with a variety of enterprise systems and offers import and export capabilities with Excel
- Easily set reminders and customizable notifications to keep team members informed and on schedule
- The low-code environment makes the tool more accessible to all team members, not just the ones that know coding languages
Integrify limitations
- There is a free trial, but no free plan
- Some users found the software was limited for bigger teams and large projects
Integrify pricing
- Subscription based: Custom pricing for each budget depending on the number of users and tier discounts
Integrify ratings and reviews
- G2: 4.4/5 (30+ reviews)
- Capterra: 4.5/5 (20+ reviews)
3. SmartDraw
Via SmartDraw Create process documentation with SmartDraw’s diagrams, workflow charts , and organizational briefs. The chart and graph-based diagrams offer crystal clear visuals of the different process stages.
Templates like flowcharts let you visualize any project from start to finish while mind maps make it easy to get an overview of organization’s structure with its process documentation tools. 🗂️
SmartDraw best features
- More than 70 different templates including floor plans and workflow charts to streamline process mapping
- Integrates seamlessly with tools like Google Docs, Microsoft Office Bit.ai is a workplace collaboration tool designed to streamline project documentation . With this process documentation tool, create wikis, interactive tutorials, and client portals. Designed for individuals, small teams, and large organizations, there’s a way to leverage this software whether you’re working on small projects or complex ones.
Bit.ai best features
- Process inputs are easy when using one of their dozens of templates
- The AI Smart Editor cleans up your work and offers suggestions for improvement
- Quickly interlink documents, embed links, and add smart widgets for context
Bit.ai limitations
- The free version limits files to 5 MB, which may be challenging for users who want to use data-hungry elements like videos, charts, and other graphics
- Some users found the formatting and font options were limited, making it more difficult to meet internal branding standards
Bit.ai pricing
- Free
- Pro: $8 per member per month
- Business: $15 per member per month
Bit.ai ratings and reviews
- G2: 4/5 (10+ reviews)
- Capterra: 5/5 (5+ reviews)
5. Pellio
Via Pellio With Pellio, create business process documentation in three easy steps. Start by creating a process using the rich text editor. Embed images, videos, and files to support the documentation. Next, share the workflow with relevant team members. Finally, assign tasks and due dates to keep projects on schedule. 🗓️
Pellio best features
- Create step-by-step tasks for individual team members and track their progress in a clean interface
- The rich text editor creates a knowledge management database in minutes and the overview dashboards let you identify process inefficiencies
- Assign different access levels for documentation based on team members’ roles
Pellio limitations
- Customer support is limited to email so getting solutions can take longer than when using other software tools
- The tool only supports English, making it challenging for companies that use other languages regularly
Pellio pricing
- Lite: $15/month
- Startup: $47/month
- Pro: $97/month
Pellio ratings and reviews
- G2: N/A
- Capterra: N/A
6. Evernote
Via Evernote Evernote is a work, task, and schedule app that’s popular amongst project managers and individuals who like to hack their productivity. Originally a note-taking app, it now is leveraged by businesses to manage processes, projects, and schedules. Easily add images, audio, and PDFs and turn any note into a task to add to your schedule.
Evernote best features
- App integrations include Slack, Google Drive, MS Teams, Zapier, and more
- Choose from dozens of templates to develop strategic planning frameworks or prioritize tasks
- Connect schedules and notes with the calendar integration with its documentation software
- Intuitive user interface makes it easier to track business processes
Evernote limitations
- Some users wished there were more formatting options for better organization with this documentation tool
- According to some users, syncing is slow and unreliable at times
Evernote pricing
- Free
- Personal: $14.99/month
- Professional: $17.99/month
Evernote ratings and reviews
- G2: 4.4/5 (1,900+ reviews)
- Capterra: 4.4/5 (8,000+ reviews)
7. Hightail
Via Hightail Use Hightail, a process management tool, to organize tasks, assign follow-ups, and track discussions about the project. Live updates of the next steps keep everyone informed on what’s happening now and what’s coming next. The file-sharing feature lets you securely upload, send, and store company documents. Use the creative collaboration tool to collect and discuss visual assets. 📊
Hightail best features
- The file-sharing software Automate workflows using ProcessMaker, a business process reengineering tool designed to streamline even the most complex projects. The low-code software lets you drag and drop tasks in the Process Modeler to create visual mind maps and brainstorming diagrams. Use the Form Builder to capture data and feedback from team members and leverage the dashboard views to get insight into what’s happening company-wide.
ProcessMaker best features
- Connect to third-party apps including Salsforce and Oracle with the API
- Use the automation technology to streamline workflows and spend less time on mindless tasks
- Scan and store files to keep digital versions of all your business documentation
ProcessMaker limitations
- A steeper learning curve means it takes you more time to figure out the platform at first, sometimes delaying projects if you need to jump right in
- Some users found the interface wasn’t as elegant as they’d like or that it required more coding than expected
ProcessMaker pricing
- Standard: $1,495/month per user
- Enterprise: $2,479/month per user
- Custom: For banking, higher education, and embedded solutions
ProcessMaker ratings and reviews
- G2: 4.3/5 (270+ reviews)
- Capterra:4.5 /5 (170+ reviews)
9. Document360
Via Document360 With Document360, create a company knowledge base to share internally with employees or externally with clients. For process documentation, create technical guidelines and SOPs like employee handbooks and marketing frameworks. Draft system documents, tutorials, and reference guides for employees to use to support their work. 🌻
Document360 best features
- The Document360 team handles the migration from other knowledge base systems for you. That means you don’t have to worry about spending time making the transition
- Choose from dozens of templates to create knowledge repositories and guides
- The intuitive interface makes it easy to use, even for new hires
Document360 limitations
- Right now, only one person can edit a document at one time, limiting the functionality when it comes to team collaboration
- Some people found the analytics dashboard wasn’t as robust as the competitors
Document360 pricing
- Free
- Standard: $149 per project per month
- Professional: $299 per project per month
- Business: $399 per project per month
- Enterprise: $599 per project per month
Document360 ratings and reviews
- G2: 4.7/5 (340+ reviews)
- Capterra: 4.7/5 (160+ reviews)
10. Gluu
Via Gluu Looking for ways to create interactive guides and knowledge bases that your employees actually enjoy using? Turn to Gluu to develop visual and collaborative documents for your business processes. The built-in process designer takes the guesswork out of the equation to map processes, assign tasks, and create a schedule with ease.
Gluu best features
- Gluu’s process architecture feature identifies duplicate processes to streamline your workflows
- Assign control and authority to different team members to delegate management and oversight
- Changes generate immediate notifications, keeping all team members on schedule and informed
Gluu limitations
- The software is aimed at streamlining internal processes, but some users wished it also supported external sharing for knowledge bases designed for customers
- The filter views aren’t saved, so you have to re-enter them each time you exit and reopen a document
Gluu pricing
- Basic: $12/month
- Pro: $25/month
- Enterprise: Custom pricing
Gluu ratings and reviews
- G2: N/A
- Capterra: 4.6/5 (20+ reviews)
Create Process Documentation More Effectively
ClickUp is a project manager’s dream. With hundreds of templates to choose from, you can create quicker documentation for all of your processes. From employee handbooks and onboarding checklists to budget procedures for projects and calendars for milestones, you’ll find what you need to start creating.
Try ClickUp’s free project management solutions today!