Keeping customers happy is easier said than done, especially if you have a large customer base.
After all, running a business isn’t a piece of cake! 🍰
Fortunately, you can use tools like issue tracking software to establish a workflow to identify, monitor, and resolve customer concerns. This way, your customers end up happy instead of hitting a dead end.
In this article, we’ll discuss what issue tracking software is and highlight the top 15 issue tracking tools available today.
Let’s go.
What Is Issue Tracking Software?
Issue tracking softwarelets you follow the progress of every customer ticket or issue until it’s successfully resolved. Even your internal team can report a software bug or issue using an IT issue tracking system.
But what exactly is a ticket?
When a customer reports an issue through your support channel (email, live chat, etc.), the ticket management system creates a “ticket.” Based on your customer support workflow, agents could choose tickets independently or be assigned to specific ones.
This initiates the rollercoaster ride of dealing with dissatisfied customers.😢
The ticket tracking software essentially documents the customer request and their subsequent interactions with customer service reps. As a result, customers won’t have to repeat their concerns multiple times (and lose their cool during conversations!)
Here are the several benefits of using issue tracking software:
- Catch issues on time with quick defect management
- Improve project efficiency
- Streamline team collaboration 👯
- Boost customer satisfaction
Essentially, the IT tracking software can help you zap away any concerns a customer may have.
Top 15 Issue Tracking Software for 2024
Here are the top 15 issue tracking software on the market:
1. ClickUp 
The ClickUp Issue Tracker List makes it easy to keep an eye on open issues, who is working on them, and what the task status is all at a glance
ClickUp is one of the highest-rated productivity and issue tracking tools used by productive teams in small and large companies.
With this customer service project management software , your teams can deliver the best results for customer retention .
Turning your stressful sighs into wide victory smiles! 😄
ClickUp key features
Here are a few ways ClickUp can help you with issue management:
- Agile-Scrum Dashboards
- Assign Tasks: bid bugs goodbye by assigning tasks to one or several team membersClickUp Docs !
13. Atlassian Jira 
Jira is an issue tracking system that lets team members find bugs and issues while testing products. Jira project management can also give you full control over your product’s end-to-end development. This way, your customers won’t take full control of your bug request forms!
However, Jira’s extremely complicated to use and they’re now forcing you to migrate to their cloud since they’re saying goodbye to their server offering!
Atlassian Jira key features
- Communicate plans and map out your issue tracking workflow with roadmaps
- Notify team members when issue’s status changes from backlog to done
- Prioritize bugs by dragging and dropping in your team’s to-do column with this defect management tool
Atlassian Jira pricing
Jira has a free plan, and paid plans start at $7.75/user per month.
Atlassian Jira customer ratings
- G2: 4.2/5 (3,860+ reviews)
- Capterra: 4.4/5 (10,000+ reviews)
Not convinced about Jira? Check out these top Jira alternatives !
14. Redmine
Redmine is an open source project management and issue tracking tool that lets you view issues on a timeline, Gantt chart, and calendar.
However, the app’s Gantt and calendar views don’t have drag-and-drop functionality.
Can Redmine still guard you against a digital landmine of issues? 💣
Let’s find out…
Redmine key features
- Create a custom field, like text, numeric, or date, to create detailed issues
- Allows you to identify and mark duplicate issues
- Built-in wikis for documentation and collaborative editing
Redmine pricing
Redmine has a free plan, but some plug-ins require a payment.
Redmine customer ratings
- G2: 4/5 (200+ reviews)
- Capterra: 4.1/5 (110+ reviews)
Not convinced about Redmine? Check out these b est Redmine alternatives !
15. FreshDesk
FreshDesk is an omnichannel platform that lets teams communicate with customers via email, chat, phone, or social media.
But can this issue tracker help your team keep things fresh?
Let’s see…
FreshDesk key features
- Collision detection feature ensures that multiple agents don’t work on the same issue
- A ticket tracker system linking related tickets to stay on top of widespread issues
- The scheduling dashboard helps you check the team’s progress
FreshDesk pricing
FreshDesk has a free plan, and paid plans start at $15/user per month.
FreshDesk customer ratings
- G2: 4.3/5 (15+ reviews)
- Capterra: 4.5/5 (2,000+ reviews)
Bonus: 10 Best Freshdesk Alternatives and Competitors in 2024
Issue Tracking Problems? Not Anymore!
With efficient issue tracking software, your customer support workflow will operate smoothly, and you’ll be able to win over your customers.
And while all the tools we mentioned here can help you with one aspect or the other, ClickUp takes care of everything!
With ClickUp, you can group similar bugs together by adding Tags to them. Additionally, you can speed up your issue tracking process with pre-made Templates for Bug Queues , Agile Project Management , Product Management, and more. Switch to ClickUp for free to transform your issue management journey into an absolute cakewalk.