- \n
- What Is Help Scout?<\/a><\/li>\n
- What To Look For In An Alternative To Help Scout<\/a><\/li>\n
- 10 Best Help Scout Alternatives 2024<\/a>\n
- \n
- 1. ClickUp <\/a><\/li>\n
- 2. Zendesk<\/a><\/li>\n
- 3. Intercom<\/a><\/li>\n
- 4. Front<\/a><\/li>\n
- 5. Hiver<\/a><\/li>\n
- 6. Freshdesk<\/a><\/li>\n
- 7. ServiceNow<\/a><\/li>\n
- 8. Helpwise<\/a><\/li>\n
- 9. HubSpot Service Hub<\/a><\/li>\n
- 10. Zoho Desk<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n
What Is Help Scout?<\/h2>\n
Meet Help Scout: a key player in the customer service universe. At its core, Help Scout isn’t just another help desk tool; it’s a platform designed to foster genuine, meaningful customer conversations. <\/p>\n
With features facilitating seamless communication<\/a> and intuitive ticket management, Help Scout has earned its place in many businesses’ hearts. <\/p>\n
\n![\"Help](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/SharedInbox-chat-and-inbox-video-poster-b4990803a01d8d7bde79bef072263899.png\")
via Help Scout<\/a><\/figcaption><\/figure>\n<\/div>\n However, as diverse as the SMB world is, one size rarely fits all. Some teams might find that Help Scout is almost perfect, but it may lack a feature or two they desire, or they may be looking for a different user experience. <\/p>\n
That’s why many businesses venture out, scouting (pun intended) for Help Scout alternatives that resonate more closely with their unique operational rhythms and goals. <\/p>\n
So, while Help Scout is great, let’s explore what else is out there waiting to be your next customer service superstar.<\/p>\n
What To Look For In An Alternative To Help Scout<\/h2>\n
- \n
- Seamless user experience: <\/strong>The best service desk software<\/a> is to navigate, and the quicker teams can respond to customer needs. Look for intuitive designs and minimal learning curves to boost team productivity<\/li>\n
- Multi-channel support: <\/strong>Today’s customers reach out to support teams from multiple channels\u2014emails, social media, chat, and more. An ideal customer service software should aggregate these channels, ensuring no query gets overlooked<\/li>\n
- Affordable pricing models:<\/strong> Every dollar counts in an SMB. Seek out platforms that offer a bang for your buck with scalable pricing, so you’re only paying for what you truly need<\/li>\n
- Rich feature set:<\/strong> Different businesses, different needs. Find a tool that offers a comprehensive suite of desk features, like knowledge base capabilities or collaborative support software for requests, allowing you to customize your complete customer support suite and approach<\/li>\n
- Robust integrations: <\/strong>A platform’s strength often lies in its compatibility with other customer success software <\/a>your customer service agents use. Opt for solutions that easily integrate with your existing software stack, streamlining workflows, and working with multiple channels<\/li>\n
- Positive customer reviews:<\/strong> Word of mouth is invaluable. Check for platforms with rave reviews; they often highlight real-world pros and cons you might not have considered<\/li>\n
- Reliable customer support team: <\/strong>Who supports the support agents? A customer support solution should also have a strong support team behind it. Ensure your chosen alternative backs you up with responsive, helpful support agents and multi-channel support so you’re never left in the lurch<\/li>\n<\/ul>\n
10 Best Help Scout Alternatives<\/h2>\n
Now that you and your support team know what to keep an eye out for as you look ahead to a post-Help Scout world, let’s introduce you to the customer support contenders.<\/p>\n
1. ClickUp <\/a><\/h3>\n
\n![\"Recurring](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/06\/student-recurring.gif\")
Set tasks to recur by time or event in ClickUp<\/figcaption><\/figure>\n<\/div>\n ClickUp is more than a Help Scout alternative. It’s a holistic solution tailored for businesses that crave organization and efficiency. <\/p>\n
With desk features like multiple assignees, custom fields<\/a>, and the ability to prioritize tasks<\/a>, ClickUp has positioned itself as a powerhouse in the productivity realm. <\/p>\n
Especially for customer service teams<\/a>, the platform offers unparalleled versatility compared to other Help Scout alternatives. <\/p>\n
From allocating resources and managing clients<\/a> to tracking customer support tickets, ClickUp ensures every step is seamless. <\/p>\n
Its intuitive interface and robust integrations make it a standout choice for support teams looking beyond Help Scout.<\/p>\n
ClickUp best features<\/h4>\n
- \n
- Delegate tasks to multiple team members effectively<\/li>\n
- Use ClickUp Docs to build your knowledge base<\/li>\n
- Tailor your workspace according to business needs with ClickUp Custom Fields<\/a><\/li>\n
- Distinguish between critical tasks and those that can wait<\/li>\n
- Ensure a structured approach to tasks with ClickUp Task checklists<\/a> <\/li>\n
- Merge all your information and tie your entire tech stack together with deep integrations<\/li>\n
- Quickly create a help desk environment with the ClickUp Help Desk Template<\/a><\/li>\n
- Make sure you are supporting your customers every step of the day with these customer journey templates<\/a><\/li>\n<\/ul>\n
ClickUp limitations<\/h4>\n
- \n
- The steeper learning curve for beginners<\/li>\n
- Customization options may be overwhelming for some support teams<\/li>\n
- Integration with some third-party apps requires tweaking<\/li>\n<\/ul>\n
ClickUp pricing<\/h4>\n
- \n
- Free Forever<\/strong><\/li>\n
- Unlimited<\/strong>: $7\/month per user<\/li>\n
- Business<\/strong>: $12\/month per user<\/li>\n
- Enterprise<\/strong>: Contact for pricing<\/li>\n<\/ul>\n
ClickUp ratings and reviews<\/h4>\n
- \n
- G2<\/strong>: 4.7\/5 (2,000+ reviews)<\/li>\n
- Capterra<\/strong>: 4.7\/5 (2,000+ reviews)<\/li>\n<\/ul>\n
2. Zendesk<\/h3>\n
\n![\"Zendesk](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/uc_sample_ticket_ocr_sc-1400x706.png\")
via Zendesk<\/a><\/figcaption><\/figure>\n<\/div>\n Zendesk isn’t just another name in the customer service industry; it’s some of the most reliable help desk software. Providing advanced support features, Zendesk is designed from the ground up to nurture and enhance customer communications. <\/p>\n
It stands out from other Help Scout alternatives with its simplicity, ensuring every customer interaction is efficient yet personal. <\/p>\n
The platform’s adaptability, scalability, and advanced analytics features make it a top contender for support teams of all sizes looking for a solid Help Scout alternative.<\/p>\n
Zendesk best features<\/h4>\n
- \n
- Seamlessly integrate all communication channels with comprehensive customer messaging software<\/li>\n
- Empower customers with self-service options using a built-in knowledge base tool<\/li>\n
- AI-powered chatbot provides speedy responses at all hours<\/li>\n
- Customizable ticket views help you sort and prioritize tickets effortlessly, making Zendesk some of the best ticketing software<\/a> on the market<\/li>\n
- Compatible with many third-party apps<\/li>\n
- Gain actionable insights from data to improve customer satisfaction<\/li>\n
- Offer in-app support for mobile users<\/li>\n<\/ul>\n
Zendesk limitations<\/h4>\n
- \n
- Pricing can be high for smaller teams<\/li>\n
- Some advanced features require integrations<\/li>\n
- The initial setup might feel complex<\/li>\n<\/ul>\n
Zendesk pricing<\/h4>\n
- \n
- Team: <\/strong>$19\/month per user<\/li>\n
- Growth:<\/strong> $49\/month per user<\/li>\n
- Professional:<\/strong> $99\/month per user<\/li>\n
- Enterprise:<\/strong> Starts at $150\/month per user<\/li>\n<\/ul>\n
Zendesk ratings and reviews<\/h4>\n
- \n
- G2: <\/strong>4.2\/5 (400+ reviews)<\/li>\n
- Capterra: <\/strong>4.3\/5 (100+ reviews)<\/li>\n<\/ul>\n
3. Intercom<\/h3>\n
\n![\"Intercom](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Screen_Shot_2021-12-01_at_12.29_1.png\")
via Intercom<\/a><\/figcaption><\/figure>\n<\/div>\n Intercom is a desk solution redefining the paradigms of customer support. <\/p>\n
With a keen focus on real-time conversations, this Help Scout alternative combines chat support, interactive product tours, and nuanced customer engagement techniques. <\/p>\n
What sets it apart is its dedication to fostering genuine, lasting relationships. In an era where immediacy is key, Intercom ensures businesses can instantly engage, support, and delight their customers.<\/p>\n
Intercom best features<\/h4>\n
- \n
- Use live chat to engage with visitors in real time and improve the customer experience<\/li>\n
- Ensure speedy answers around the clock with chatbots and knowledge-base articles<\/li>\n
- Product tours let you educate users directly within your app<\/li>\n
- Send relevant content to specific user groups<\/li>\n
- Tailor support based on user behavior<\/li>\n
- Fuse seamlessly with popular tools<\/li>\n
- Understand customer trends and behavior<\/li>\n<\/ul>\n
Intercom limitations<\/h4>\n
- \n
- Slightly steeper price point for startups<\/li>\n
- Audio and video calls are not native features<\/li>\n<\/ul>\n
Intercom pricing<\/h4>\n
- \n
- Starter: <\/strong>$74\/month<\/li>\n
- Pro: <\/strong>Contact Intercom for pricing<\/li>\n
- Premium: <\/strong>Contact Intercom for pricing<\/li>\n<\/ul>\n
Intercom ratings and reviews<\/h4>\n
- \n
- G2<\/strong>: 4.5\/5 (2,500+ reviews)<\/li>\n
- Capterra<\/strong>: 4.5\/5 (900+ reviews)<\/li>\n<\/ul>\n
4. Front<\/h3>\n
\n![\"Front](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/front-metadata.png\")
via Front<\/a><\/figcaption><\/figure>\n<\/div>\n Front is revolutionizing email communication by turning it into a collaboration powerhouse. <\/p>\n
With its unique approach, teams can effortlessly respond to emails, apps, social media messages, and even SMS, all from a centralized hub. <\/p>\n
The ability to integrate with other tools, track analytics, and automate workflows<\/a> makes Front a compelling choice for teams looking to elevate their customer communication game.<\/p>\n
Front best features<\/h4>\n
- \n
- Combine all channels in one place<\/li>\n
- Collaborate in real-time on responses<\/li>\n
- Automate follow-up emails to save time<\/li>\n
- Schedule seamlessly without leaving the platform<\/li>\n
- Dive deep into team performance metrics<\/li>\n
- Sync with CRMs, project management tools, and more<\/li>\n
- Stay connected on the go<\/li>\n<\/ul>\n
Front limitations<\/h4>\n
- \n
- Requires a change in mindset from traditional email<\/li>\n
- Advanced analytics are on the pricier tiers<\/li>\n
- It might have a slight learning curve for newcomers<\/li>\n<\/ul>\n
Front pricing<\/h4>\n
- \n
- Starter<\/strong>: $19\/month per user<\/li>\n
- Growth<\/strong>: $59\/month per user<\/li>\n
- Scale<\/strong>: $99\/month per user<\/li>\n
- Premier: $299\/month per user<\/strong><\/li>\n<\/ul>\n
Front ratings and reviews<\/h4>\n
- \n
- G2<\/strong>: 4.7\/5 (1,800+ reviews)<\/li>\n
- Capterra<\/strong>: 4.5\/5 (200+ reviews)<\/li>\n<\/ul>\n
5. Hiver<\/h3>\n
\n![\"Hiver](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Hiver-1400x695.webp\")
via Hiver<\/a><\/figcaption><\/figure>\n<\/div>\n Hiver supercharges Gmail, transforming it into a collaborative hub for customer support. <\/p>\n
Without departing from the familiarity of Gmail, teams can manage shared inboxes, assign tasks, and even track performance metrics. <\/p>\n
The seamlessness with which Hiver operates ensures that teams can focus on delivering top-notch customer support, making it an invaluable tool for Gmail-centric teams.<\/p>\n
Hiver best features<\/h4>\n
- \n
- Centralize communication for seamless teamwork<\/li>\n
- Avoid overlapping responses with real-time notifications<\/li>\n
- Organize and categorize emails for streamlined processing<\/li>\n
- Track team performance and identify areas of improvement<\/li>\n
- Simplify repetitive tasks with rules and workflows<\/li>\n
- Ensure timely responses even during peak times<\/li>\n
- Hiver also serves as your team’s knowledge base software<\/a>, so your team can access information swiftly<\/li>\n<\/ul>\n
Hiver limitations<\/h4>\n
- \n
- Built specifically for Gmail, limiting users of other email platforms<\/li>\n
- Advanced analytics are available only in higher plants<\/li>\n
- Integration options are fewer compared to some competitors<\/li>\n<\/ul>\n
Hiver pricing<\/h4>\n
- \n
- Lite<\/strong>: $15\/month per user<\/li>\n
- Pro<\/strong>: $39\/month per user<\/li>\n
- Elite: <\/strong>$59\/month per user<\/li>\n<\/ul>\n
Hiver ratings and reviews<\/h4>\n
- \n
- G2<\/strong>: 4.6\/5 (800+ reviews)<\/li>\n
- Capterra<\/strong>: 4.7\/5 (100+ reviews)<\/li>\n<\/ul>\n
6. Freshdesk<\/h3>\n
\n![\"Freshdesk](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/8l5jB5nXemoPgSKKnRyEH39YPcn4daWt7g-1400x778.png\")
via Freshdesk<\/a><\/figcaption><\/figure>\n<\/div>\n Freshdesk, from the trusted house of Freshworks, is known among Help Scout alternatives for its streamlined customer support. <\/p>\n
As a multi-channel help desk solution, it offers many automation tools that simplify and amplify customer conversations. <\/p>\n
Whether managing tickets, integrating with third-party apps, or providing multi-language support, Freshdesk ensures every interaction leads to effective resolution.<\/p>\n
Freshdesk best features<\/h4>\n
- \n
- Streamline and prioritize customer inquiries<\/li>\n
- Consolidate emails, chats, calls, and social messages<\/li>\n
- Set up ticket dispatch, escalation, and notifications<\/li>\n
- Use team huddles and linked tickets for efficient teamwork<\/li>\n
- Reduce ticket volumes with self-service options like a knowledge base<\/li>\n
- Monitor agent productivity and ticket resolution time<\/li>\n
- Get insights tailored to your needs<\/li>\n<\/ul>\n
Freshdesk limitations<\/h4>\n
- \n
- Some features might be a bit overwhelming for small businesses<\/li>\n
- Customization can require a learning curve<\/li>\n
- Integration with external tools can occasionally be clunky<\/li>\n<\/ul>\n
Freshdesk pricing<\/h4>\n
- \n
- Free<\/strong><\/li>\n
- Growth<\/strong>: $15\/agent per month<\/li>\n
- Pro<\/strong>: $49\/agent per month<\/li>\n
- Enterprise<\/strong>: $79\/agent per month<\/li>\n<\/ul>\n
Freshdesk ratings and reviews<\/h4>\n
- \n
- G2<\/strong>: 4.4\/5 (2,000+ reviews)<\/li>\n
- Capterra<\/strong>: 4.5\/5 (3,000+ reviews)<\/li>\n<\/ul>\n
Bonus: 10 Best Freshdesk Alternatives and Competitors in 2024<\/a><\/em><\/strong><\/p>\n
7. ServiceNow<\/h3>\n
\n![\"ServiceNow](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/create_new_user-1400x646.png\")
via ServiceNow<\/a><\/figcaption><\/figure>\n<\/div>\n ServiceNow goes beyond traditional Help Scout alternatives, offering a wide array of cloud solutions to automate customer communication and modernize IT service management. <\/p>\n
Its prowess lies in its ability to streamline complex workflows, particularly in larger organizations. <\/p>\n
With a suite of tools dedicated to improving operations, collaboration, and customer service, ServiceNow is a comprehensive choice for enterprises seeking robustness and scalability.<\/p>\n
ServiceNow best features<\/h4>\n
- \n
- Efficiently resolve and analyze incidents<\/li>\n
- Seamlessly introduce new updates<\/li>\n
- Allow users to self-resolve common issues with its knowledge base feature<\/li>\n
- Customize and extend ServiceNow capabilities<\/li>\n
- Automate and optimize IT operations with AI<\/li>\n
- Dive deep into metrics and improve service delivery<\/li>\n
- Access ServiceNow functionalities on-the-go<\/li>\n<\/ul>\n
ServiceNow limitations<\/h4>\n
- \n
- It might be too much for small to medium-sized businesses. If that’s the case for you, check out these ServiceNow competitors<\/a><\/li>\n
- Initial setup and customization can be complex<\/li>\n
- Costs can rack up with add-on modules and features<\/li>\n<\/ul>\n
ServiceNow pricing<\/h4>\n
- It might be too much for small to medium-sized businesses. If that’s the case for you, check out these ServiceNow competitors<\/a><\/li>\n
- Capterra<\/strong>: 4.5\/5 (3,000+ reviews)<\/li>\n<\/ul>\n
- Growth<\/strong>: $15\/agent per month<\/li>\n
- Free<\/strong><\/li>\n
- Capterra<\/strong>: 4.7\/5 (100+ reviews)<\/li>\n<\/ul>\n
- Pro<\/strong>: $39\/month per user<\/li>\n
- Lite<\/strong>: $15\/month per user<\/li>\n
- Capterra<\/strong>: 4.5\/5 (200+ reviews)<\/li>\n<\/ul>\n
- Growth<\/strong>: $59\/month per user<\/li>\n
- Starter<\/strong>: $19\/month per user<\/li>\n
- Capterra<\/strong>: 4.5\/5 (900+ reviews)<\/li>\n<\/ul>\n
- Pro: <\/strong>Contact Intercom for pricing<\/li>\n
- Starter: <\/strong>$74\/month<\/li>\n
- Capterra: <\/strong>4.3\/5 (100+ reviews)<\/li>\n<\/ul>\n
- Growth:<\/strong> $49\/month per user<\/li>\n
- Team: <\/strong>$19\/month per user<\/li>\n
- Capterra<\/strong>: 4.7\/5 (2,000+ reviews)<\/li>\n<\/ul>\n
- Unlimited<\/strong>: $7\/month per user<\/li>\n
- Free Forever<\/strong><\/li>\n
- Multi-channel support: <\/strong>Today’s customers reach out to support teams from multiple channels\u2014emails, social media, chat, and more. An ideal customer service software should aggregate these channels, ensuring no query gets overlooked<\/li>\n
- 2. Zendesk<\/a><\/li>\n
- What To Look For In An Alternative To Help Scout<\/a><\/li>\n