{"id":53362,"date":"2023-10-19T16:18:43","date_gmt":"2023-10-19T23:18:43","guid":{"rendered":"https:\/\/clickup.com\/blog\/?p=53362"},"modified":"2025-04-02T02:31:07","modified_gmt":"2025-04-02T09:31:07","slug":"project-management-kpis","status":"publish","type":"post","link":"https:\/\/clickup.com\/blog\/project-management-kpis\/","title":{"rendered":"15 KPIs for Project Management for [year]"},"content":{"rendered":"\n<p><script type=\"application\/ld+json\"><br \/>\n{<br \/>\n  \"@context\": \"http:\/\/schema.org\",<br \/>\n  \"@type\": \"FAQPage\",<br \/>\n  \"mainEntity\": [<br \/>\n    {<br \/>\n      \"@type\": \"Question\",<br \/>\n      \"name\": \"What Are Project Management KPIs?\",<br \/>\n      \"acceptedAnswer\": {<br \/>\n        \"@type\": \"Answer\",<br \/>\n        \"text\": \"KPIs in project management determine the progress of your project (or the project schedule)\"<br \/>\n      }<br \/>\n    }<br \/>\n  ]<br \/>\n}<br \/>\n<\/script><\/p>\n\n\n\n<p>\u201cBetter safe than sorry\u201d is such a clich\u00e9 line, right?<\/p>\n\n\n\n<p>Still, some project managers neglect to get the data that could help them prevent projects from derailing. But here\u2019s the thing: Even the most carefully elaborated <a href=\"https:\/\/clickup.com\/blog\/project-plan\/\">project plans<\/a> aren\u2019t problem-free.<\/p>\n\n\n\n<p>And problems almost inevitably come up throughout the project lifecycle. They can be deviations from the <a href=\"https:\/\/clickup.com\/blog\/project-goals\/\">project goals<\/a> or complete project failure.<\/p>\n\n\n\n<p>Regardless, avoiding those problems in a timely fashion is the project manager\u2019s job and the purpose of KPIs for project management.<\/p>\n\n\n\n<p>Read on and get to know our selection of project management KPIs (with examples). We want you to learn what each indicator means and identify the ones that make the most sense to your project performance.<\/p>\n\n\n\n<div id=\"ub_table-of-contents-0a121d4c-50d2-4e8b-b9af-2b882c45581b\" class=\"ub_table-of-contents\" data-hidetext=\"hide\" data-initiallyhideonmobile=\"false\" data-initiallyshow=\"true\" data-scrolltype=\"auto\" data-showtext=\"show\">\n<div class=\"ub_table-of-contents-header-container\">\n<div class=\"ub_table-of-contents-header\">\n<div class=\"ub_table-of-contents-title\">&nbsp;<\/div>\n<\/div>\n<\/div>\n<div class=\"ub_table-of-contents-extra-container\">\n<div class=\"ub_table-of-contents-container ub_table-of-contents-1-column\">\n<ul>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-kpis\/#0-what-are-project-management-kpis\">What Are Project Management KPIs?<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-kpis\/#2-15-need-to-know-project-management-kpis\">15 Need-to-Know Project Management KPIs<\/a>\n<ul>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-kpis\/#4-1-cost-performance-index-cpi\">1. Cost performance index (CPI)<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-kpis\/#5-2-cost-variance-cv\">2. Cost variance (CV)<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-kpis\/#6-3-planned-value-pv-\">3. Planned value (PV)<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-kpis\/#7-4-budget-creation-cycle-time\">4. Budget creation cycle time<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-kpis\/#8-5-number-of-line-items-in-the-budget\">5. Number of line items in the budget<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-kpis\/#9-6-number-of-budget-iterations\">6. Number of budget iterations<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-kpis\/#11-7-schedule-performance-index-spi\">7. Schedule performance index (SPI)<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-kpis\/#12-8-schedule-variance-sv\">8. Schedule variance (SV)<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-kpis\/#13-9-resource-capacity-rc\">9. Resource capacity (RC)<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-kpis\/#14-10-on-time-completion-percentage\">10. On-time completion percentage<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-kpis\/#15-11-planned-vs-actual-hours\">11. Planned vs. actual hours<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-kpis\/#17-12-employee-churn-rate\">12. Employee churn rate<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-kpis\/#18-13-net-promoter-score-nps\">13. Net promoter score (NPS)<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-kpis\/#20-14-billable-utilization\">14. Billable utilization<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-kpis\/#21-15-average-cost-per-hour\">15. Average cost per hour<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-kpis\/#22-who-benefits-from-settings-kpis\">Who Benefits From Settings KPIs?<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-kpis\/#23-how-to-track-project-management-kpis\">How to Track Project Management KPIs<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div style=\"border: 2px solid #000000; border-radius: 0%; background-color: inherit; \" class=\"ub-styled-box ub-bordered-box wp-block-ub-styled-box\" id=\"ub-styled-box-fb3a09e4-0f40-4313-a075-b43a3ee28f7a\">\n<h2 class=\"wp-block-heading\" id=\"ub-styled-box-bordered-content-\">\u23f0 <strong>60 Second Summary<\/strong><\/h2>\n\n\n\n<p>Track the right KPIs to stay on budget, meet deadlines, and manage resources efficiently.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cost Performance Index (CPI):<\/strong> Are you getting the most out of your budget?<\/li>\n\n\n\n<li><strong>Cost Variance (CV):<\/strong> How much are you over or under budget?<\/li>\n\n\n\n<li><strong>Planned Value (PV):<\/strong> What work should be done by now?<\/li>\n\n\n\n<li><strong>Budget Creation Cycle Time:<\/strong> How long does it take to create a budget?<\/li>\n\n\n\n<li><strong>Number of Budget Iterations:<\/strong> How many times does the budget need revisions?<\/li>\n\n\n\n<li><strong>Schedule Performance Index (SPI):<\/strong> Are you ahead or behind schedule?<\/li>\n\n\n\n<li><strong>Schedule Variance (SV):<\/strong> How far off are you from your planned timeline?<\/li>\n\n\n\n<li><strong>Resource Capacity (RC):<\/strong> Do you have enough people to get the job done?<\/li>\n\n\n\n<li><strong>On-Time Completion Percentage:<\/strong> How many tasks are finished on schedule?<\/li>\n\n\n\n<li><strong>Planned vs. Actual Hours:<\/strong> Are tasks taking more or less time than expected?<\/li>\n\n\n\n<li><strong>Employee Churn Rate:<\/strong> How often do team members leave mid-project?<\/li>\n\n\n\n<li><strong>Net Promoter Score (NPS):<\/strong> How satisfied are your clients or stakeholders?<\/li>\n\n\n\n<li><strong>Billable Utilization:<\/strong> What percentage of work is actually billable?<\/li>\n\n\n\n<li><strong>Average Cost per Hour:<\/strong> How much is each working hour costing your project?<\/li>\n<\/ul>\n\n\n\n<p>Tracking these KPIs can help you catch problems early, make smarter decisions, and keep projects running smoothly.<\/p>\n\n\n\n<p>ClickUp makes it easier with tools like:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dashboards<\/strong> for real-time KPI tracking<\/li>\n\n\n\n<li><strong>Goals<\/strong> to set and monitor project milestones<\/li>\n\n\n\n<li><strong>Time Tracking<\/strong> to compare planned vs. actual hours<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cu-buttons\"><a href=\"https:\/\/app.clickup.com\/signup?_gl=1*mosb3y*_gcl_au*MTAzNTQ5NDAuMTc0MzAwMDEyNA..\" class=\"cu-button cu-button--purple cu-button--improved\">Try ClickUp Today<\/a><\/div>\n\n\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"0-what-are-project-management-kpis\">What Are Project Management KPIs?<\/h2>\n\n\n\n<p>Project Management KPIs\u2014or key performance indicators\u2014are the relevant variables to measure project performance or the path to successful project completion. The indications you get from gauging and sometimes combining those variables have two purposes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>KPIs in project management determine the progress of your project (or the project schedule)<\/li>\n\n\n\n<li>Project management KPIs unveil the weaknesses in your project and the potential variables that would lead to failure<\/li>\n<\/ul>\n\n\n\n<p>For instance, your key performance indicators might disclose weak points in a process, an assignee, or a task. But it\u2019s up to you as the project manager or team lead to make the corrections or improvements to eliminate or strengthen those points before it\u2019s too late.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/clickup.com\/events\/vision-to-victory-summit?utm_source=iterable&amp;utm_medium=banner&amp;utm_campaign=bl-13-03-24-gl-v2v-on-demand-blog-banner&amp;utm_term=not-provided&amp;utm_content=v2voperationalexcellenceblogcta\"><img loading=\"lazy\" decoding=\"async\" width=\"744\" height=\"300\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/03\/V2V-Operational-Excellence-Blog-CTA.png\" alt=\"V2V Operational Excellence Blog CTA\" class=\"wp-image-147907\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/03\/V2V-Operational-Excellence-Blog-CTA.png 744w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/03\/V2V-Operational-Excellence-Blog-CTA-300x121.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/03\/V2V-Operational-Excellence-Blog-CTA-700x282.png 700w\" sizes=\"auto, (max-width: 744px) 100vw, 744px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1-how-kpis-are-used-to-determine-a-successful-project\">How KPIs are used to determine a successful project<\/h3>\n\n\n\n<p>KPIs in project management don\u2019t depend on subjectiveness. Instead, they rely on quantitative data\u2014often a measurable value you can put against your project goals.<\/p>\n\n\n\n<p>However, you shouldn\u2019t use KPIs in project management and performance metrics interchangeably. Because KPIs are metrics\u2014they both measure project success. But not all metrics are important enough to become KPIs.<\/p>\n\n\n\n<p><em style=\"font-weight: bold;\">Read our article on<\/em> <a href=\"https:\/\/clickup.com\/blog\/kpi-metrics\/\"><em><strong>KPI metrics<\/strong><\/em><\/a><strong><em> to learn more!<\/em><\/strong><\/p>\n\n\n\n<p>Another distinction you must be aware of is the difference between objective and key results and key performance indicators. Most <a href=\"https:\/\/clickup.com\/blog\/okr-examples\/\">OKR examples<\/a> you\u2019ll run across work as a framework for goal setting, while KPIs measure factors that contribute to <a href=\"https:\/\/clickup.com\/blog\/goal-setting-templates\/\">achieving those goals<\/a> and desired outcomes.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"971\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/11\/image-1400x971.png\" alt=\"ClickUp Workload View\" class=\"wp-image-44978\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/11\/image-1400x971.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/11\/image-300x208.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/11\/image-768x533.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/11\/image-1536x1065.png 1536w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/11\/image-700x485.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/11\/image.png 2048w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><figcaption class=\"wp-element-caption\">The ClickUp Workload View gives insights into your project metrics to be one step ahead<\/figcaption><\/figure>\n\n\n\n<p>The overall project team has to come to an agreement on the key performance indicators to assess the project\u2019s health and to know what success looks like. But your objectives are not just answers to your <a href=\"https:\/\/clickup.com\/blog\/project-management-challenges\/\">project management challenges<\/a>, they\u2019re what will determine the direction and reasoning of a particular project.<\/p>\n\n\n\n<p><strong><em>If you need more information to better separate the two, check out our <a href=\"https:\/\/clickup.com\/blog\/okr-vs-kpi\/\">guide to OKRs vs. KPIs<\/a>!<\/em><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"2-15-need-to-know-project-management-kpis\">15 Need-to-Know Project Management KPIs<\/h2>\n\n\n\n<p>Many <a href=\"https:\/\/clickup.com\/blog\/kpi-examples\/\">project management KPI examples<\/a> are out there waiting for you to find them. But we want you to focus on only a few of them until you understand the link between project KPIs and goals.<\/p>\n\n\n\n<p>Additionally, learning a limited number of KPIs to start with helps you with being selective. Because the temptation to use all KPIs for project management on the face of the Earth is just counterproductive.<\/p>\n\n\n\n<p>You must discard the KPIs that don\u2019t actually indicate success in your project. And you\u2019ll only develop the ability to pinpoint those indicators with experience.<\/p>\n\n\n\n<p>You can\u2019t also overwhelm your project managers and teams with too much data. Every key performance indicator should be meaningful and in digestible amounts so your team can act on it. You should rely on KPIs in project management to realign the team with your overall goals.<\/p>\n\n\n\n<p>We organized a curated list of KPIs by four common areas of project success:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-project-budget-kpis\">Project budget KPIs<\/h3>\n\n\n\n<p>Managing a project\u2019s money and paid resources without a budget would be a disaster waiting to happen. And quite frankly, it\u2019d be financially irresponsible. That\u2019s why project managers set an actual budget right when a project initiates. And they continuously monitor the cost variance vs. budget variance all the way through project completion.<\/p>\n\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-42119\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/Money-Custom-Field-in-ClickUp-List-View.gif\" alt=\"Money Custom Field in ClickUp List View\" width=\"600\" height=\"413\">\n<figcaption class=\"wp-element-caption\">It\u2019s simple to add monetary values to tasks to keep project budgets on track<\/figcaption>\n<\/figure>\n<\/div>\n\n\n\n<p>You might need to raise or reduce your project\u2019s budget because of expenditures or cancelled projects. Additionally, you might want to reallocate the entire project budget or just parts of it to other activities, work packages, or even across multiple projects.<\/p>\n\n\n\n<p>Let\u2019s look at a few project KPIs to <a href=\"https:\/\/clickup.com\/blog\/managing-project-budgets\/\">manage your budget<\/a> more effectively:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"4-1-cost-performance-index-cpi\">1. Cost performance index (CPI)<\/h4>\n\n\n\n<p><strong>Formula:<\/strong> CPI = EV \/ AC, where<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>EV (or earned value, which means the planned cost of the actual work completed) = % of work performed * budget to do 100% of the work<\/li>\n\n\n\n<li>AC (or actual cost) = money spent on the work performed<\/li>\n<\/ul>\n\n\n\n<p><strong>Result: <\/strong>If CPI &lt; 1, then the project\u2019s cost is currently above the expected.<\/p>\n\n\n\n<p><strong><em>Create a budget using <a href=\"https:\/\/clickup.com\/blog\/budget-proposal-templates\/\">budget proposal templates<\/a>! <\/em><\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"5-2-cost-variance-cv\">2. Cost variance (CV)<\/h4>\n\n\n\n<p><strong>Formula:<\/strong> CV = EV \u2013 AC<\/p>\n\n\n\n<p><strong>Result:<\/strong> If CV &lt; 0, then the project\u2019s actual cost is currently above the expected.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"6-3-planned-value-pv-\"><strong>3. Planned value (PV)<\/strong><\/h4>\n\n\n\n<p><strong>Formula:<\/strong> PV = BAC * scheduled work, where<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>BAC (budget at completion) = approved budget<\/li>\n\n\n\n<li>Scheduled work = work expected to be completed at a given point in time<\/li>\n<\/ul>\n\n\n\n<p><strong>Example:<\/strong> The PV is $23,000 if 100% of the work is expected to cost $100,000, and 77% of the work has been scheduled.<\/p>\n\n\n\n<p class=\"has-text-color has-background\"><sup><strong>DIALING IN YOUR PLANNED BUDGET<br><\/strong><\/sup><strong>Pro Tip:<\/strong> Compare the PV against the AC and adjust your project\u2019s budget accordingly for the best return on investment <a href=\"https:\/\/clickup.com\/blog\/roi-templates\/\">ROI<\/a>. Use this information on future projects and continue to evaluate for more precise information.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"7-4-budget-creation-cycle-time\">4. Budget creation cycle time<\/h4>\n\n\n\n<p>This is the time spent budgeting the project. It includes all the activities\u2014especially planning\u2014involved in coming up with and agreeing on the most realistic budget.<\/p>\n\n\n\n<p class=\"has-text-color has-background\"><sup><strong>WHAT IS THE PLANNED VALUE<br><\/strong><\/sup><strong>Pro Tip: <\/strong>Correlate this KPI with other KPIs to understand whether the time spent on a planned budget was enough to meet the <a href=\"https:\/\/clickup.com\/blog\/project-management-goals\/\">project\u2019s success or goals<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"8-5-number-of-line-items-in-the-budget\">5. Number of line items in the budget<\/h4>\n\n\n\n<p>In a line-item budget, expenditures are grouped by categories, such as phases or work packages. A low number of line items in this type of budget will indicate that tracking budget spending will be harder.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"9-6-number-of-budget-iterations\">6. Number of budget iterations<\/h4>\n\n\n\n<p>This is the number of versions your project\u2019s budget had before its final approval. Too many iterations indicate that your project managers likely spent enough time planning the budget, as expected.<\/p>\n\n\n\n<p class=\"has-text-color has-background\"><sup><strong>IS THE BUDGETED COST LEADING TO SUCCESS<br><\/strong><\/sup><strong>Pro Tip: <\/strong>Compare this KPI with other indicators to unfold the relationship between budget planning time and project success. This will help you measure progress toward<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"10-timeliness\">Timeliness<\/h3>\n\n\n\n<p>Simply put, managing projects is about two things: money and time. And the goal is to reach all <a href=\"https:\/\/clickup.com\/blog\/project-milestone-examples\/\">milestones<\/a> on budget and on time.<\/p>\n\n\n\n<p>But if your project has a lot of phases, work packages, and activities, that\u2019s a challenge right there. Estimating how many tasks you\u2019ll have, the duration toward completing those tasks, available resources, and your schedule variance becomes complex.<\/p>\n\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-45831\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/12\/ClickUp-Product-Roadmap.png\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/12\/ClickUp-Product-Roadmap.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/12\/ClickUp-Product-Roadmap-300x199.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/12\/ClickUp-Product-Roadmap-768x510.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/12\/ClickUp-Product-Roadmap-700x465.png 700w\" alt=\"Product Roadmap Example in ClickUp Timeline View\" width=\"1400\" height=\"930\">\n<figcaption class=\"wp-element-caption\">Visualize and manage your product roadmap in ClickUp Timeline View<\/figcaption>\n<\/figure>\n<\/div>\n\n\n\n<p>And as a result, <a href=\"https:\/\/clickup.com\/blog\/project-execution\/\">project execution<\/a> might fall behind schedule, and companies lose money. Here are a few <a href=\"https:\/\/clickup.com\/blog\/project-timeline-templates\/\">project timeline KPIs<\/a> to help you avoid missing your milestones so your entire team stays on schedule.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"11-7-schedule-performance-index-spi\">7. Schedule performance index (SPI)<\/h4>\n\n\n\n<p><strong>Formula:<\/strong> SPI = EV \/ PV<\/p>\n\n\n\n<p><strong>Example: <\/strong>If 53% of the planned work has been completed and the budget to do 100% of the work is $100,000, then the SPI is 0.53 (or 53%). The calculation is (53% * $100,000) \/ $100,000.<\/p>\n\n\n\n<p><strong>Result: <\/strong>If SPI &lt; 1, then the project is currently behind schedule.<\/p>\n\n\n\n<p class=\"has-text-color has-background\"><sup><strong>DOES THE PLANNED VALUE MAKE SENSE FOR YOUR SPI<br><\/strong><\/sup><strong>Pro Tip: <\/strong>Consider increasing the efficiency of your resources if your project\u2019s SPI &lt; 1.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"12-8-schedule-variance-sv\">8. Schedule variance (SV)<\/h4>\n\n\n\n<p><strong>Formula:<\/strong> SV = EV \u2013 PV<\/p>\n\n\n\n<p><strong>Result: <\/strong>If SV &lt; 0, then the project is currently behind schedule.<\/p>\n\n\n\n<p><strong>Warning:<\/strong> SV is expressed in monetary units, such as dollars, not time units, such as days or months.<\/p>\n\n\n\n<p class=\"has-text-color has-background\"><sup><strong>DOES THE PLANNED VALUE MAKE SENSE FOR YOUR SPI<br><\/strong><\/sup><strong>Pro Tip: <\/strong>Consider increasing the efficiency of your resources if your project\u2019s schedule performance index &lt; 1.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"13-9-resource-capacity-rc\">9. Resource capacity (RC)<\/h4>\n\n\n\n<p><strong>Formula:<\/strong> resource capacity = available work hours per day * number of workdays allocated to the project<\/p>\n\n\n\n<p class=\"has-text-color has-background\"><sup><strong>RC BEST PRACTICES<br><\/strong><\/sup><strong>Pro Tip: <\/strong>Adjust the project\u2019s schedule to match the capacity of your resources or bring in more team members to raise your RC. The amount of daily time available <strong>must exclude<\/strong> breaks. Because you\u2019re calculating the RC for a specific project, you <strong>must exclude<\/strong> the time spent on other projects.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"14-10-on-time-completion-percentage\">10. On-time completion percentage<\/h4>\n\n\n\n<p><strong>Formula:<\/strong> (number of projects completed on time \/ total number of projects) * 100%<\/p>\n\n\n\n<p>Define performance levels, especially an underperformance level of, let\u2019s say, 90%. Then consider any project manager with an on-time completion rate below that level as an underperformer and signal them for a <a href=\"https:\/\/clickup.com\/blog\/performance-improvement-plan-templates\/\">performance improvement plan<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"15-11-planned-vs-actual-hours\">11. Planned vs. actual hours<\/h4>\n\n\n\n<p><strong>Formula:<\/strong> planned duration \u2013 actual duration, where planned duration is the time scheduled to execute the work, and it\u2019s an estimate<\/p>\n\n\n\n<p><strong>Result:<\/strong> If &lt; 0, then you underestimated the project schedule time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"16-quality\">Quality<\/h3>\n\n\n\n<p>The next KPIs evaluate how well the execution of your projects went. But they also determine whether the delivered outcomes met the stakeholders\u2019 expectations beyond just the tasks completed.<\/p>\n\n\n\n<p>Certain quality KPIs tell you if the quality of the work performed within your projects was positive. And other quality KPIs tell you if the environment in which your teams executed your projects was positive. In other words, quality KPIs are measures of either customer or employee happiness.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"17-12-employee-churn-rate\">12. Employee churn rate<\/h4>\n\n\n\n<p><strong>Formula:<\/strong> (number of employees who left your company \/ average number of employees) * 100%<\/p>\n\n\n\n<p><strong>Result:<\/strong> A high employee churn rate will likely originate project inefficiency, such as missed milestones, unanticipated expenses, and, down the line, low customer satisfaction.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"18-13-net-promoter-score-nps\">13. Net promoter score (NPS)<\/h4>\n\n\n\n<p>This KPI assesses customer satisfaction and brand loyalty through a one-question survey. NPS is a number between -100 and 100, which you aim for the higher end.<\/p>\n\n\n\n<p>If you own or <a href=\"https:\/\/clickup.com\/blog\/product-management-kpis-and-metrics\/\">manage projects for a single-product<\/a> company or brand, the survey question would be, \u201cHow likely are you to recommend our product to your friends and colleagues?\u201d And if you own or manage projects for a multiple-product brand, you\u2019d tweak the question and mention \u201cbrand\u201d instead of \u201cproduct.\u201d<\/p>\n\n\n\n<p>NPS survey respondents rate the likelihood of recommending your product or brand on a scale of 0\u201310, with zero being highly unlikely and ten extremely likely. Then, depending on their answers, respondents fall into three categories.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Promoters.<\/strong> With a score of nine or ten, promoters are loyal customers excited about your product or brand and will most likely refer your offer to others.<\/li>\n\n\n\n<li><strong>Passives.<\/strong> Scoring seven or eight, passives are happy with your product or brand. Yet, they\u2019re not satisfied enough to spread the word about it, which makes them vulnerable to competitive offers.<\/li>\n\n\n\n<li><strong>Detractors.<\/strong> With a score of 0\u20136, detractors are unsatisfied with your product or brand and won\u2019t likely buy from you ever again. In fact, they might even talk others into not buying from you.<\/li>\n<\/ul>\n\n\n\n<p><strong>Formula:<\/strong> % of promoters \u2013 % of detractors<\/p>\n\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-41353\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/08\/image12-1.png\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/08\/image12-1.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/08\/image12-1-300x216.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/08\/image12-1-768x552.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/08\/image12-1-700x504.png 700w\" alt=\"ClickUp Forms\" width=\"1400\" height=\"1007\">\n<figcaption class=\"wp-element-caption\">Create custom forms in ClickUp to capture feedback, and turn survey responses into actionable tasks\u2014all in one place<\/figcaption>\n<\/figure>\n<\/div>\n\n\n\n<p>Transform detractors into promoters to boost your customer loyalty levels. You can create custom <a href=\"https:\/\/clickup.com\/blog\/feedback-form-templates\/\">forms to get critical feedback<\/a> from your customers to help you drive up your NPS.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"19-effectiveness\">Effectiveness<\/h3>\n\n\n\n<p>The KPIs below measure your project\u2019s cost-effectiveness. And that\u2019s intimately related to how you utilize your resources.<\/p>\n\n\n\n<p>Are they spending time on project work effectively? And are you spending money on your resources effectively?<\/p>\n\n\n\n<p>In other words, are you spending more time and money on your project than the money you\u2019ll bill your clients? Effectiveness KPIs are indicators to assist you in drawing conclusions about your cost variance across projects.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"20-14-billable-utilization\">14. Billable utilization<\/h4>\n\n\n\n<p>This is your go-to KPI to evaluate the performance of your team members while executing project work. It gives you insight into the time your team spent on generating revenue and the revenue you\u2019ll actually get from your clients.<\/p>\n\n\n\n<p><strong>Formula:<\/strong> (number of billable hours\/number of hours spent doing project work) * 100%<\/p>\n\n\n\n<p class=\"has-text-color has-background\"><sup><strong>AVOID BURNING OUT YOUR TEAM<\/strong><\/sup><br><strong>Pro Tip: <\/strong>Refrain from aiming for maximum utilization. That\u2019d maximize your revenue, but your workforce would be at risk of burnout, which comes at a price for you.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"21-15-average-cost-per-hour\">15. Average cost per hour<\/h4>\n\n\n\n<p>Sum all costs of giving your employees the conditions to execute your project successfully. Those might range from salaries and employee benefits to office equipment, to name a few.<\/p>\n\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-37326\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/05\/advanced-formula-in-clickup.gif\" alt=\"Advanced formulas in ClickUp Custom Fields\" width=\"960\" height=\"498\">\n<figcaption class=\"wp-element-caption\">Find the cost of entire campaigns, billable hours, and more with advanced formulas in ClickUp Custom Fields<\/figcaption>\n<\/figure>\n<\/div>\n\n\n\n<p>Compare the average cost per hour with your project\u2019s outcomes. If the latter outweighs the first, then your staff used their project time or planned hours effectively. As a result, you also spent your money effectively!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"22-who-benefits-from-settings-kpis\">Who Benefits From Settings KPIs?<\/h2>\n\n\n\n<p><strong>Businesses:<\/strong> Any business looking to continuously improve operations, monitor performance, and ensure overall project success will benefit from setting KPIs. They add a quantifiable measure to objectives, making it easier for businesses to track progress and make data-driven decisions. KPIs offer businesses the ability to have real-time insight into their operations and course correct if need be.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/clickup.com\/templates\/kpi\/online-retail\">Retail Business KPIs<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/clickup.com\/templates\/kpi\/manufacturing-operations\">Manufacturing Business KPIs<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/clickup.com\/templates\/kpi\/ecommerce\">E-commerce Business KPIs<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/clickup.com\/templates\/kpi\/service-business\">Service-based Business KPIs<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Project Managers:<\/strong> For project managers, setting KPIs is crucial for the seamless operation of tasks and achieving project objectives. KPIs offer a clear roadmap of expected results, diluting complex projects into manageable chunks. They provide project managers a way to measure if the team is on the right track or if adjustments are needed thereby minimizing risks involved.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/clickup.com\/templates\/kpi\/construction-project-management\">Construction Project Management KPIs<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/clickup.com\/templates\/kpi\/it-operations\">IT Operations KPIs<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/clickup.com\/templates\/kpi\/digital-marketing\">Digital Marketing KPIs<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/clickup.com\/templates\/kpi\/event-planners\">Event Planner KPIs<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"23-how-to-track-project-management-kpis\">How to Track Project Management KPIs<\/h2>\n\n\n\n<p>After choosing your KPIs for project management, you or your project managers must monitor them.<\/p>\n\n\n\n<p>You could start by creating an <a href=\"https:\/\/clickup.com\/blog\/excel-kpi-dashboard\/\">Excel KPI dashboard<\/a>. But if your project is complex with large budgets, needs several stakeholders and resources, and involves numerous schedule restrictions and task dependencies, then you need a more robust project management approach!<\/p>\n\n\n\n<p>That\u2019s when we come into play with ClickUp. <a href=\"https:\/\/clickup.com\/blog\/kpi-software\/\">Our KPI software<\/a> provides you with the <a href=\"https:\/\/clickup.com\/blog\/kpi-reporting\/\">KPI reporting<\/a> you need, whatever that is. And ClickUp\u2019s collection of <a href=\"https:\/\/clickup.com\/blog\/project-management-templates\/\">project management templates<\/a> gives you a head start. It streamlines setting up projects with the configuration your KPI reports feed on.<\/p>\n\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-37522\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/06\/clickup-goals.png\" sizes=\"auto, (max-width: 1131px) 100vw, 1131px\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/06\/clickup-goals.png 1131w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/06\/clickup-goals-300x197.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/06\/clickup-goals-768x504.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/06\/clickup-goals-700x459.png 700w\" alt=\"clickup goals feature\" width=\"1131\" height=\"742\">\n<figcaption class=\"wp-element-caption\">Track your goals down to the most essential KPIs and automatically get detailed views into your progression<\/figcaption>\n<\/figure>\n<\/div>\n\n\n\n<p>Additionally, ClickUp allows you to associate tasks from different teams with a single, measurable target. Together with clearly-set timelines, our software enables you to track goals automatically. But it doesn\u2019t stop there! Use ClickUp to track phase completion and even OKRs.<\/p>\n\n\n\n<p>Link tasks to goals. Then, organize related goals into folders for automatic, overall progress tracking in a single location. Give it a try to <a href=\"https:\/\/clickup.com\/features\/goals\">ClickUp Goals<\/a> and discover what proper monitoring of KPIs for project management looks like!<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\">\n<div class=\"wp-block-embed__wrapper\"><iframe loading=\"lazy\" title=\"How to Set Effective KPIs | ClickUp Vlog\" src=\"https:\/\/www.youtube.com\/embed\/vmKC5d28i8s?start=142&amp;feature=oembed\" width=\"500\" height=\"281\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<\/figure>\n","protected":false},"excerpt":{"rendered":"<p>\u201cBetter safe than sorry\u201d is such a clich\u00e9 line, right? Still, some project managers neglect to get the data that could help them prevent projects from derailing. But here\u2019s the thing: Even the most carefully elaborated project plans aren\u2019t problem-free. And problems almost inevitably come up throughout the project lifecycle. They can be deviations from [&hellip;]<\/p>\n","protected":false},"author":79,"featured_media":53484,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ub_ctt_via":"","cu_sticky_sidebar_cta_is_visible":true,"cu_sticky_sidebar_cta_title":"Start using ClickUp today","cu_sticky_sidebar_cta_bullet_1":"Manage all your work in one place","cu_sticky_sidebar_cta_bullet_2":"Collaborate with your team","cu_sticky_sidebar_cta_bullet_3":"Use ClickUp for FREE\u2014forever","cu_sticky_sidebar_cta_button_text":"Get Started","cu_sticky_sidebar_cta_button_link":"","_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[760,312],"tags":[],"class_list":["post-53362","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-goals","category-project-management"],"featured_image_src":"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/03\/project-management-KPIs-Blog-Feature.png","author_info":{"display_name":"Sofia Azevedo","author_link":"https:\/\/clickup.com\/blog\/author\/sofia-azevedo\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>KPIs for Project Management: 15 Examples to Measure Success | ClickUp<\/title>\n<meta name=\"description\" content=\"Learn ho project management KPIs help determine the progress of your project and unearth potential weaknesses in your project planning.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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