{"id":468401,"date":"2025-11-20T04:18:34","date_gmt":"2025-11-20T12:18:34","guid":{"rendered":"https:\/\/clickup.com\/blog\/?p=468401"},"modified":"2025-11-20T04:18:36","modified_gmt":"2025-11-20T12:18:36","slug":"ai-agents-for-customer-service","status":"publish","type":"post","link":"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/","title":{"rendered":"Best AI Agents for Customer Service in 2026"},"content":{"rendered":"\n<p>Customer service is quietly being reshaped by AI. <\/p>\n\n\n\n<p>Far from futuristic hype, AI agents are now taking on the unglamorous but critical jobs: routing tickets, handling repetitive requests, surfacing the right information at the right moment, and keeping operations flowing with less human hand-holding.<\/p>\n\n\n\n<p>A <a href=\"https:\/\/www.mckinsey.com\/capabilities\/quantumblack\/our-insights\/seizing-the-agentic-ai-advantage\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">McKinsey study<\/a> says that, with agents in the mix:<\/p>\n\n\n\n<div class=\"wp-block-clickup-clickup-author-quote cu-author-quote undefined\"><blockquote class=\"cu-author-quote__quote\"><p>Up to 80% of common incidents could be resolved autonomously, with a reduction in time to resolution of 60 to 90%.<\/p><\/blockquote><\/div>\n\n\n\n<p>And the best AI agents? They don\u2019t get in the way. They quietly do the work and let your team focus on where they\u2019re actually needed.<\/p>\n\n\n\n<p>In this blog post, we\u2019re breaking down the top AI agents for customer service worth using. Let\u2019s dive in! \ud83e\udd16<\/p>\n\n\n<div class=\"wp-block-ub-table-of-contents-block ub_table-of-contents\" id=\"ub_table-of-contents-b5921224-a205-4199-8bc3-c24c18c5ceac\" data-linktodivider=\"false\" data-showtext=\"show\" data-hidetext=\"hide\" data-scrolltype=\"auto\" data-enablesmoothscroll=\"false\" data-initiallyhideonmobile=\"false\" data-initiallyshow=\"true\"><div class=\"ub_table-of-contents-header-container\" style=\"\">\n\t\t\t<div class=\"ub_table-of-contents-header\" style=\"text-align: left; \">\n\t\t\t\t<div class=\"ub_table-of-contents-title\">Best AI Agents for Customer Service<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div><div class=\"ub_table-of-contents-extra-container\" style=\"\">\n\t\t\t<div class=\"ub_table-of-contents-container ub_table-of-contents-1-column \">\n\t\t\t\t<ul style=\"\"><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#0-top-ai-agents-for-customer-service\" style=\"\">Top AI Agents for Customer Service<\/a><ul><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#1-how-we-review-software-at-clickup\" style=\"\">How we review software at ClickUp<\/a><\/li><\/ul><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#2-what-are-ai-agents-for-customer-service\" style=\"\">What Are AI Agents for Customer Service?<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#3-what-should-you-look-for-in-ai-agents-for-customer-service\" style=\"\">What Should You Look for In AI Agents for Customer Service?<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#4-the-best-ai-agents-for-customer-service\" style=\"\">The Best AI Agents for Customer Service<\/a><ul><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#5-1-clickup-best-for-support-task-tracking-and-workflow-automation\" style=\"\">1. ClickUp (Best for support task tracking and workflow automation)<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#14-2-intercom-fin-best-for-knowledge-based-query-resolution\" style=\"\">2. Intercom Fin (Best for knowledge-based query resolution)<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#20-3-ada-support-best-for-enterprise-multilingual-support\" style=\"\">3. Ada Support (Best for enterprise multilingual support)<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#26-4-kustomer-best-for-sentiment-based-support-prioritization\" style=\"\">4. Kustomer (Best for sentiment-based support prioritization)<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#32-5-zendesk-ai-best-for-data-driven-conversation-handling\" style=\"\">5. Zendesk AI (Best for data-driven conversation handling)<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#38-6-drift-ai-best-for-sales-oriented-customer-interactions\" style=\"\">6. Drift AI (Best for sales-oriented customer interactions)<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#44-7-tidio-lyro-best-for-small-businesses-with-limited-resources\" style=\"\">7. Tidio Lyro (Best for small businesses with limited resources)<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#50-8-freshdesk-freddy-ai-best-for-quick-deployment-without-technical-expertise\" style=\"\">8. Freshdesk Freddy AI (Best for quick deployment without technical expertise)<\/a><\/li><\/ul><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#57-frequently-asked-questions\" style=\"\">Frequently Asked Questions<\/a><\/li><\/ul>\n\t\t\t<\/div>\n\t\t<\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"0-top-ai-agents-for-customer-service\">Top AI Agents for Customer Service<\/h2>\n\n\n\n<p>Here\u2019s a brief comparison of the top AI agents for customer service teams.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Tool<\/strong><\/td><td><strong>Best features<\/strong><\/td><td><strong>Best for<\/strong><\/td><td><strong>Pricing<\/strong><\/td><\/tr><tr><td><em><a href=\"https:\/\/clickup.com\/signup\">ClickUp<\/a><\/em><\/td><td>Custom autopilot agents, chat-integrated replies, AI-powered task workflows, support workspace templates<\/td><td>All team sizes<\/td><td>Free plan available; customization available for enterprises<\/td><\/tr><tr><td><em>Intercom Fin<\/em><\/td><td>GPT-4 powered responses, workflow triggers, feedback-based learning, transcripts with key points<\/td><td>Small to mid-market companies<\/td><td>Starts at $39\/month per seat; 14-day free trial; $0.99 per Fin resolution<\/td><\/tr><tr><td><em>Ada Support<\/em><\/td><td>Multilingual AI, tiered support levels, proactive outreach, drag-and-drop builder<\/td><td>Enterprises<\/td><td>Custom pricing (varies by deployment scale)<\/td><\/tr><tr><td><em>Kustomer <\/em><\/td><td>Emotion detection, CRM-based context, voice and chat support, smart scheduling<\/td><td>Mid-market to enterprise teams<\/td><td>Starts at $89\/month per user; AI add-ons from $0.60\/convo<\/td><\/tr><tr><td><em>Zendesk AI<\/em><\/td><td>Predictive triage, AI-enhanced agent assist, auto-language detection, SLA-focused logic<\/td><td>Mid-market to large teams<\/td><td>Starts at $55\/month per agent (billed annually); AI add-on: $50\/month per agent<\/td><\/tr><tr><td><em>Drift AI<\/em><\/td><td>Sales-aware support, lead scoring, calendar booking, conversion metrics<\/td><td>Mid-market SaaS and subscription businesses<\/td><td>Custom pricing<\/td><\/tr><tr><td><em>Tidio Lyro<\/em><\/td><td>Quick setup, channel switching, product catalog linking, after-hours automation<\/td><td>Individuals and small businesses<\/td><td> Lyro AI agent add-on starts at $39\/month<\/td><\/tr><tr><td><em>Freshdesk Freddy AI<\/em><\/td><td>Sentiment-based triage, help doc uploads, AI vs. human metrics, multi-channel support<\/td><td>Small to mid-sized teams<\/td><td>Starts at $18\/month per agent; AI Copilot starts at $94\/month per agent<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">*Please check the tool&#8217;s website for the latest pricing<\/figcaption><\/figure>\n\n\n<div style=\"border: 3px solid #000000; border-radius: 0%; background-color: #f6f6f6; \" class=\"ub-styled-box ub-bordered-box wp-block-ub-styled-box\" id=\"ub-styled-box-8530003f-0699-47f6-9e59-3ee76e7a1ff8\">\n<h3 class=\"wp-block-heading\" id=\"1-how-we-review-software-at-clickup\">How we review software at ClickUp<\/h3>\n\n\n\n<p>Our editorial team follows a transparent, research-backed, and vendor-neutral process, so you can trust that our recommendations are based on real product value.<\/p>\n\n\n\n<p>Here\u2019s a detailed rundown of <a href=\"https:\/\/clickup.com\/blog\/software-review-methodology\/\" target=\"_blank\" rel=\"noreferrer noopener\">how we review software at ClickUp<\/a>.<\/p>\n\n\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"2-what-are-ai-agents-for-customer-service\">What Are AI Agents for Customer Service?<\/h2>\n\n\n<div style=\"background-color: #d9edf7; color: #31708f; border-left-color: #31708f; \" class=\"ub-styled-box ub-notification-box wp-block-ub-styled-box\" id=\"ub-styled-box-8002147c-55c7-413e-be25-ce8dc989321d\">\n<p id=\"ub-styled-box-notification-content-\">AI agents for customer service are sophisticated digital assistants that transform how businesses interact with customers. These advanced tools leverage natural language processing (NLP) and machine learning (ML) to handle complex customer inquiries.<\/p>\n\n\n<\/div>\n\n\n<p>They are built to understand context, learn from interactions, and improve over time. <\/p>\n\n\n\n<p>AI agent tools can work across multiple channels, such as chat, email, and help desks, giving customers faster responses while keeping things organized on your end.<\/p>\n\n\n<div style=\"border: 3px dotted #0693e3; border-radius: 0%; background-color: inherit; \" class=\"ub-styled-box ub-bordered-box wp-block-ub-styled-box\" id=\"ub-styled-box-b7b4caac-ff26-44d9-966d-16b0ce68790f\">\n<p id=\"ub-styled-box-bordered-content-\"><strong>\ud83e\udde0 Fun Fact: <\/strong>Back in the late 1960s, <a href=\"https:\/\/www.sri.com\/hoi\/shakey-the-robot\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Shakey the Robot<\/a> emerged as the first general-purpose mobile robot capable of reasoning about its actions. Developed by SRI International, Shakey set the stage for future AI agents.<\/p>\n\n\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"3-what-should-you-look-for-in-ai-agents-for-customer-service\">What Should You Look for In AI Agents for Customer Service?<\/h2>\n\n\n\n<p>Support reps want tools that tackle real-world frustrations without creating new hassles. Because the one thing they don&#8217;t have is time to explain the same or recurring context over and over.<\/p>\n\n\n\n<p>Here\u2019s what matters most in an AI customer service agent:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Intuitive setup: <\/strong>Gets up and running in hours with minimal training, letting reps focus on helping customers<\/li>\n\n\n\n<li><strong>Context-aware replies: <\/strong>Picks up on customer tone, slang, or urgency, crafting responses that feel warm and human<\/li>\n\n\n\n<li><strong>Cross-platform consistency: <\/strong>Delivers uniform answers on WhatsApp, email, X, or SMS, ensuring a cohesive customer experience<\/li>\n\n\n\n<li><strong>Smooth agent handoff:<\/strong> Transfers chats to human agents with full context, so customers don\u2019t have to restart their story<\/li>\n\n\n\n<li><strong>Brand-aligned tone: <\/strong>Customizes replies to reflect your company\u2019s positioning, from quirky to professional, for authenticity<\/li>\n\n\n\n<li><strong>Instant performance insights:<\/strong> Shows support agents real-time stats like resolution rates, boosting confidence and efficiency<\/li>\n\n\n\n<li><strong>Reliable peak performance: <\/strong>Manages surges like holiday sales without slowdowns and long wait times, keeping customers satisfied<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"4-the-best-ai-agents-for-customer-service\">The Best AI Agents for Customer Service<\/h2>\n\n\n\n<p>These <a href=\"https:\/\/clickup.com\/blog\/ai-tools-for-customer-service\/\">AI customer service tools<\/a> can help increase customer satisfaction by providing immediate answers to their queries. Let\u2019s explore each tool in detail. We also have a video guide for you! \ud83d\udc47<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Stop Overwhelming Your Support Team: Top AI Customer Service Agents They Will Actually Use | ClickUp\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/xpF-8rNzAFE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"5-1-clickup-best-for-support-task-tracking-and-workflow-automation\">1. ClickUp (Best for support task tracking and workflow automation)<\/h3>\n\n\n\n<div class=\"wp-block-create-block-cu-image-with-overlay\"><div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><div class=\"cu-image-with-overlay__overlay\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/05\/image-466.png\" alt=\"Set up the ClickUp Auto-Answers Agent to pull task data and reply to questions\" class=\"image skip-lazy cu-image-with-overlay__image\" style=\"width:100%;height:auto\"\/><div class=\"cu-image-with-overlay__cta-wrap\"><a href=\"https:\/\/app.clickup.com\/login?product=ai&amp;ai=true\" class=\"cu-image-with-overlay__cta cu-image-with-overlay__cta--#7c68ee\" data-segment-track-click=\"true\" data-segment-section-model-name=\"imageCTA\" data-segment-button-clicked=\"Optimize Support With ClickUp AI Autopilot Agents\" data-segment-props=\"{&quot;location&quot;:&quot;body&quot;,&quot;sectionModelName&quot;:&quot;imageCTA&quot;,&quot;buttonClicked&quot;:&quot;Optimize Support With ClickUp AI Autopilot Agents&quot;}\">Optimize Support With ClickUp AI Autopilot Agents<\/a><\/div><\/div><figcaption class=\"wp-element-caption\">Set up the ClickUp Auto-Answers Agent to pull task data and reply to questions<\/figcaption><\/figure><\/div><\/div>\n\n\n\n<p><a href=\"https:\/\/clickup.com\/\">ClickUp<\/a> brings customer service\u2019s moving parts into one system.<\/p>\n\n\n\n<p>It\u2019s the everything app for work that combines project management, knowledge management, and chat\u2014all powered by AI that helps you work faster and smarter.<\/p>\n\n\n\n<p>To start with, you have <a href=\"https:\/\/clickup.com\/brain\">ClickUp Brain,<\/a> the AI assistant within ClickUp, which helps to build agents, automate workflows, interact with multiple AI models, find insights, and more within seconds. \ud83d\udc47\ud83c\udffc<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/06\/Clickup-Brain-video.mp4\"><\/video><\/figure>\n\n\n\n<div class=\"wp-block-cu-buttons\"><a href=\"https:\/\/app.clickup.com\/login?product=ai&amp;ai=true\" class=\"cu-button cu-button--purple cu-button--improved\">Try ClickUp Brain for free<\/a><\/div>\n\n\n\n<p>Now, let&#8217;s look at the agentic workflows within ClickUp:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"6-autopilot-agents-by-clickup\">Autopilot Agents by ClickUp<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"678\" height=\"635\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-1315.png\" alt=\"ClickUp AI Agents with natural language understanding\" class=\"wp-image-497345\" style=\"width:718px;height:auto\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-1315.png 678w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-1315-300x281.png 300w\" sizes=\"auto, (max-width: 678px) 100vw, 678px\" \/><figcaption class=\"wp-element-caption\">Use ClickUp AI Agents to automate tasks, answer questions, and get more done<\/figcaption><\/figure><\/div>\n\n<div style=\"border: 3px dashed #8ed1fc; border-radius: 0%; background-color: inherit; \" class=\"ub-styled-box ub-bordered-box wp-block-ub-styled-box\" id=\"ub-styled-box-9c6d863b-31f3-41f2-bf4e-d6d6ba9bbcfb\">\n<p id=\"ub-styled-box-bordered-content-\">Let\u2019s say someone drops a message asking who\u2019s handling a refund for a specific account. The Auto-Answers Agent scans your workspace, finds the task, and replies with the assignee\u2019s name and a link to the active thread.<\/p>\n\n\n<\/div>\n\n\n<h4 class=\"wp-block-heading\" id=\"7-custom-autopilot-agents-by-clickup\">Custom Autopilot Agents by ClickUp<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"1040\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/05\/image-818-1400x1040.png\" alt=\"Create Custom Agents in ClickUp to answer AI customer service FAQs\" class=\"wp-image-494046\" style=\"width:708px;height:auto\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/05\/image-818-1400x1040.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/05\/image-818-300x223.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/05\/image-818-768x570.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/05\/image-818-1536x1140.png 1536w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/05\/image-818-700x520.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/05\/image-818.png 1600w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><em>Build a ClickUp Custom Autopilot Agent to trigger actions based on specific keywords or channels<\/em><\/p>\n\n\n\n<p>If your workflow needs something more specific, you can use the no-code builder to build a <a href=\"https:\/\/help.clickup.com\/hc\/en-us\/articles\/31012020810775-Custom-Autopilot-Agents\">ClickUp Custom Autopilot Agent<\/a>.<\/p>\n\n\n\n<p>ClickUp Brain also provides support while building. Use it to draft prompts, refine actions, or suggest tools based on your workflow.<\/p>\n\n\n<div style=\"border: 3px dashed #8ed1fc; border-radius: 0%; background-color: inherit; \" class=\"ub-styled-box ub-bordered-box wp-block-ub-styled-box\" id=\"ub-styled-box-620441a2-8cd0-412e-9f75-50e106185f20\">\n<p id=\"ub-styled-box-bordered-content-\">Suppose you have a partner support channel for VIP accounts. You can <a href=\"https:\/\/clickup.com\/blog\/how-to-build-an-ai-agent\/\">build an AI agent<\/a> that watches that channel, triggers only when the message mentions \u2018data breach\u2019 or \u2018access issue\u2019, then creates a task in your \u2018Enterprise Escalations\u2019 list, attaches the original message, and assigns it to your security team.<\/p>\n\n\n<\/div>\n\n\n<h4 class=\"wp-block-heading\" id=\"8-task-management-in-clickup\">Task management in ClickUp<\/h4>\n\n\n\n<p>Once your agents are in place, the rest of the workflow still needs structure. <a href=\"https:\/\/clickup.com\/teams\/customer-service\">ClickUp\u2019s Project Management Software for Customer Service<\/a> offers a dedicated workspace setup to triage tickets, assign owners, track progress, and surface insights.<\/p>\n\n\n\n<p>Begin with <a href=\"https:\/\/clickup.com\/features\/tasks\">ClickUp Tasks<\/a> to convert every customer issue into an action item. Then, enhance these Tasks with <a href=\"https:\/\/clickup.com\/features\/custom-fields\">ClickUp Custom Fields<\/a> to categorize and prioritize effectively. Fields like \u2018Issue Type\u2019, \u2018Customer Segment\u2019, \u2018Channel\u2019, and \u2018Urgency\u2019 allow your team to filter and address tickets efficiently.<\/p>\n\n\n\n<p>Implement <a href=\"https:\/\/clickup.com\/features\/automations\">ClickUp Automations<\/a> to maintain momentum in your support processes. It can triage, prioritize, and assign tickets for you in a jiffy. If a task remains in a \u2018Blocked\u2019 status for over two days, an automation can notify the team lead, escalate the issue, and post an update in the relevant communication channel. <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Put Your Work on Autopilot with AI Assign and Prioritize\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/xb8n_CwoNAM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>To expedite setup, the <a href=\"https:\/\/clickup.com\/templates\/customer-service-management-t-102451746\">ClickUp Customer Service Management Template<\/a> offers a ready-to-use workspace.<\/p>\n\n\n\n<div class=\"wp-block-create-block-cu-image-with-overlay\"><div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><div class=\"cu-image-with-overlay__overlay\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2024\/08\/image-276.png\" alt=\"Launch a complete support workspace using the ClickUp Customer Service Management Template\" class=\"image skip-lazy cu-image-with-overlay__image\" style=\"width:100%;height:auto\"\/><div class=\"cu-image-with-overlay__cta-wrap\"><a href=\"https:\/\/app.clickup.com\/signup?template=t-102451746&amp;_gl=1*1k4tetr*_gcl_au*MTA2NTk0NzI4MS4xNzQ3MzI5NTk0\" class=\"cu-image-with-overlay__cta cu-image-with-overlay__cta--#7c68ee\" data-segment-track-click=\"true\" data-segment-section-model-name=\"imageCTA\" data-segment-button-clicked=\"Get Free Template\" data-segment-props=\"{&quot;location&quot;:&quot;body&quot;,&quot;sectionModelName&quot;:&quot;imageCTA&quot;,&quot;buttonClicked&quot;:&quot;Get Free Template&quot;}\">Get Free Template<\/a><\/div><\/div><figcaption class=\"wp-element-caption\">Launch a complete support workspace using the ClickUp Customer Service Management Template<\/figcaption><\/figure><\/div><\/div>\n\n\n\n<p>This <a href=\"https:\/\/clickup.com\/blog\/customer-service-templates\/\">customer service template<\/a> includes pre-built custom fields such as \u2018Issue Type\u2019, \u2018Completion Status\u2019, \u2018Requestor\u2019s Contact Email\u2019, and \u2018Customer Satisfaction Rating\u2019. Additionally, it features a pre-built Form view to streamline ticket intake, ensuring your team can manage customer requests efficiently.<\/p>\n\n\n\n<div class=\"wp-block-cu-buttons\"><a href=\"https:\/\/app.clickup.com\/signup?template=t-102451746&amp;_gl=1*1k4tetr*_gcl_au*MTA2NTk0NzI4MS4xNzQ3MzI5NTk0\" class=\"cu-button cu-button--purple cu-button--improved\">Get Free Template<\/a><\/div>\n\n\n\n<p>And for teams aiming to delve deeper into recurring issues, the <a href=\"https:\/\/clickup.com\/templates\/customer-problem-statement-kkmvq-4184220\">ClickUp Customer Problem Statement Template<\/a> is invaluable.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"9-clickup-best-features\">ClickUp best features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Track what matters:<\/strong> Build custom <a href=\"https:\/\/clickup.com\/features\/dashboards\">ClickUp Dashboards<\/a> to monitor tickets, SLAs, and team capacity<\/li>\n\n\n\n<li><strong>Write without starting from scratch:<\/strong> Use ClickUp Brain to draft replies and support docs<\/li>\n\n\n\n<li><a href=\"https:\/\/clickup.com\/blog\/how-to-use-ai-to-automate-tasks\/\"><strong>Automate tasks<\/strong><\/a><strong> by telling, not clicking:<\/strong> Type what you need and let ClickUp Brain set it up<\/li>\n\n\n\n<li><strong>Store every answer in one spot:<\/strong> Create a support knowledge base using <a href=\"https:\/\/clickup.com\/features\/docs\">ClickUp Docs<\/a> with rich text formatting<\/li>\n\n\n\n<li><strong>Turn requests into tasks:<\/strong> Use <a href=\"https:\/\/clickup.com\/features\/forms\">ClickUp Forms<\/a> to collect issues and auto-fill task details<\/li>\n\n\n\n<li><strong>Keep side tasks from slipping:<\/strong> <a href=\"https:\/\/clickup.com\/features\/assign-comments\">Assigned Comments in ClickUp<\/a> ensure follow-ups don\u2019t get missed<\/li>\n\n\n\n<li><strong>Communicate without switching tools:<\/strong> Use <a href=\"https:\/\/clickup.com\/features\/chat\">ClickUp Chat<\/a> to discuss issues, share files, and stay aligned in real time<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"10-clickup-limitations\">ClickUp limitations<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The flexibility is powerful, but new users may need time to navigate custom setups and workspace settings<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"11-clickup-pricing\">ClickUp pricing<\/h4>\n\n\n<div class=\"pricing-wrapper\">\n<!-- hide toggle for now -->\n<div class=\"pricing-toggle-container\" style=\"display: none;\">\n    <div class=\"pricing-toggle isMonthly\">\n        <button class=\"pricing-toggle-item \" id=\"yearly-toggle\">\n            Yearly\n        <\/button>\n        <button class=\"pricing-toggle-item pricing-toggle-active\" id=\"monthly-toggle\">\n            Monthly\n        <\/button>\n    <\/div>\n<\/div>\n\n<!-- Dynamic Pricing Cards -->\n    <div class=\"pricing-card-container\">\n                    <div>\n    <div class=\"pricing-card pricing-card-free-forever\" style=\"--primary-color: 0, 184, 132\">\n        <div class=\"pricing-tier\">\n            free forever\n                    <\/div>\n                <div class=\"pricing-price\">\n            <span class=\"pricing-price-wrapper\">\n                <span class=\"pricing-price-yearly\" data-price=\"Free\">\n                                            Free\n                                    <\/span>\n                <span class=\"pricing-price-monthly\" data-price=\"Free\">\n                                            Free\n                                    <\/span>\n            <\/span>\n            <div class=\"tier-foot-note\"><\/div>\n        <\/div>\n                        <div class=\"pricing-cta-button-wrapper\">\n                            <!-- Render <button> for other tiers -->\n                <button class=\"cta-button cu-button button\"\n                        data-beta\n                        data-ga-click-tracking\n                        ga-event=\"click web\"\n                        ga-label=\"blog pricing table\"\n                        data-ga-tracking=\"ftmlead\"\n                        ga-category=\"get started - free forever\"\n                                                    onclick=\"showSignUpOverlay(undefined);\"\n                                                >\n                        Get Started\n                <\/button>\n                    <\/div>\n        <div class=\"list-title\">Key Features:<\/div>\n        <div class=\"pricing-features-list\">\n                                            <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.25 9.375L7.875 12L12.75 6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>60MB Storage<\/span>\n                <\/div>\n                                <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.25 9.375L7.875 12L12.75 6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>Unlimited Tasks<\/span>\n                <\/div>\n                                <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.25 9.375L7.875 12L12.75 6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>Unlimited Free Plan Members<\/span>\n                <\/div>\n                                    <\/div>\n    <\/div>\n<\/div>\n                    <div>\n    <div class=\"pricing-card pricing-card-unlimited\" style=\"--primary-color: 250, 18, 227\">\n        <div class=\"pricing-tier\">\n            unlimited\n                    <\/div>\n                <div class=\"pricing-price\">\n            <span class=\"pricing-price-wrapper\">\n                <span class=\"pricing-price-yearly\" data-price=\"$7\">\n                                            $7\n                                    <\/span>\n                <span class=\"pricing-price-monthly\" data-price=\"$10\">\n                                            $10\n                                    <\/span>\n            <\/span>\n            <div class=\"tier-foot-note\">per user per month<\/div>\n        <\/div>\n                        <div class=\"pricing-cta-button-wrapper\">\n                            <!-- Render <button> for other tiers -->\n                <button class=\"cta-button cu-button button\"\n                        data-beta\n                        data-ga-click-tracking\n                        ga-event=\"click web\"\n                        ga-label=\"blog pricing table\"\n                        data-ga-tracking=\"ftmlead\"\n                        ga-category=\"get started - unlimited\n                        \"\n                                                    onclick=\"showSignUpOverlay({ free_trial_plan: 'unlimited' });\"\n                                                >\n                        Get started\n                <\/button>\n                    <\/div>\n        <div class=\"list-title\">Everything in Free Forever, plus:<\/div>\n        <div class=\"pricing-features-list\">\n                                            <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.25 9.375L7.875 12L12.75 6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>Unlimited Storage<\/span>\n                <\/div>\n                                <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.25 9.375L7.875 12L12.75 6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>ClickUp Chat<\/span>\n                <\/div>\n                                <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.25 9.375L7.875 12L12.75 6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>Native Time Tracking<\/span>\n                <\/div>\n                                    <\/div>\n    <\/div>\n<\/div>\n                    <div>\n    <div class=\"pricing-card pricing-card-business\" style=\"--primary-color: 31, 124, 255\">\n        <div class=\"pricing-tier\">\n            business\n                            <div class=\"popular popular-badge\">\n                    Popular\n                <\/div>\n                    <\/div>\n                <div class=\"pricing-price\">\n            <span class=\"pricing-price-wrapper\">\n                <span class=\"pricing-price-yearly\" data-price=\"$12\">\n                                            $12\n                                    <\/span>\n                <span class=\"pricing-price-monthly\" data-price=\"$19\">\n                                            $19\n                                    <\/span>\n            <\/span>\n            <div class=\"tier-foot-note\">per user per month<\/div>\n        <\/div>\n                        <div class=\"pricing-cta-button-wrapper\">\n                            <!-- Render <button> for other tiers -->\n                <button class=\"cta-button cu-button button\"\n                        data-beta\n                        data-ga-click-tracking\n                        ga-event=\"click web\"\n                        ga-label=\"blog pricing table\"\n                        data-ga-tracking=\"ftmlead\"\n                        ga-category=\"get started - business\n                        \"\n                                                    onclick=\"showSignUpOverlay({ free_trial_plan: 'business' });\"\n                                                >\n                        Get started\n                <\/button>\n                    <\/div>\n        <div class=\"list-title\">Everything in Unlimited, plus:<\/div>\n        <div class=\"pricing-features-list\">\n                                            <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><circle cx=\"9\" cy=\"9\" r=\"7.5\" fill=\"currentColor\"><\/circle><path d=\"M6.75 9L8.25 10.5L11.25 7.5\" stroke=\"#202020\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>Google SSO<\/span>\n                <\/div>\n                                <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><circle cx=\"9\" cy=\"9\" r=\"7.5\" fill=\"currentColor\"><\/circle><path d=\"M6.75 9L8.25 10.5L11.25 7.5\" stroke=\"#202020\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>Custom Exporting<\/span>\n                <\/div>\n                                <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><circle cx=\"9\" cy=\"9\" r=\"7.5\" fill=\"currentColor\"><\/circle><path d=\"M6.75 9L8.25 10.5L11.25 7.5\" stroke=\"#202020\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>5K Monthly Automations<\/span>\n                <\/div>\n                                    <\/div>\n    <\/div>\n<\/div>\n                    <div>\n    <div class=\"pricing-card pricing-card-enterprise\" style=\"--primary-color: 44, 42, 65\">\n        <div class=\"pricing-tier\">\n            enterprise\n                    <\/div>\n                            <div class=\"pricing-explanation-enterprise\">Get a Custom Demo<\/div>\n                <div class=\"pricing-cta-button-wrapper\">\n                            <!-- Render <a> for Enterprise -->\n                <a class=\"cta-button button\"\n                href=\"https:\/\/clickup.com\/contact\/contact-sales\"\n                target=\"_blank\"\n                rel=\"noopener noreferrer\"\n                data-ga-click-tracking\n                ga-event=\"click web\"\n                ga-label=\"blog pricing table\"\n                data-ga-tracking=\"ftmlead\"\n                ga-category=\"contact sales - enterprise\">\n                    Contact sales\n                <\/a>\n                    <\/div>\n        <div class=\"list-title\">Everything in Business, plus:<\/div>\n        <div class=\"pricing-features-list\">\n                                            <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.25 9.375L7.875 12L12.75 6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>White Labeling<\/span>\n                <\/div>\n                                <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.25 9.375L7.875 12L12.75 6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>Live Onboarding Training<\/span>\n                <\/div>\n                                <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.25 9.375L7.875 12L12.75 6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>250K Monthly Automations<\/span>\n                <\/div>\n                                    <\/div>\n    <\/div>\n<\/div>\n            <\/div>\n\n<div class=\"cta-see-more-button-wrapper\">\n    <a class=\"cta-see-more-button\"\n    href=\"https:\/\/clickup.com\/pricing\"\n    target=\"_blank\"\n    rel=\"noopener noreferrer\"\n    data-ga-click-tracking\n    ga-event=\"click web\"\n    ga-label=\"blog pricing table\"\n    ga-category=\"see more features\"\n    data-ga-tracking=\"ftmlead\">\n        See more features\n    <\/a>\n    <\/div>\n<div class=\"pricing-disclaimer\">* Prices when billed annually<\/div>\n<\/div>\n\n<div class=\"ai-pricing-callout\">\n    <div class=\"ai-pricing-callout__content\">\n        <div class=\"ai-pricing-callout__text\">\n            <div class=\"ai-pricing-callout__title\">The world's most complete work AI, starting at $9 per month<\/div>\n            <div class=\"ai-pricing-callout__subtitle\">ClickUp Brain is a no Brainer. One AI to manage your work, at a fraction of the cost.<\/div>\n        <\/div>\n        <a href=\"https:\/\/app.clickup.com\/signup?product=ai&ai=true\"\n           class=\"ai-pricing-callout__cta\"\n           data-ga-click-tracking\n           ga-event=\"click web\"\n           ga-category=\"Try for free\"\n           ga-label=\"blog pricing table\">\n            Try for free\n        <\/a>\n    <\/div>\n<\/div>\n\n\n\n<script>\ndocument.addEventListener('DOMContentLoaded', function () {\n    const monthlyToggle = document.getElementById('monthly-toggle');\n    const yearlyToggle = document.getElementById('yearly-toggle');\n    const pricingCards = document.querySelectorAll('.pricing-card');\n    const pricingToggle = document.querySelector('.pricing-toggle');\n\n    function togglePricing(isYearly) {\n        pricingCards.forEach(card => {\n            const monthlyPrice = card.querySelector('.pricing-price-monthly');\n            const yearlyPrice = card.querySelector('.pricing-price-yearly');\n\n            if (monthlyPrice && yearlyPrice) {\n                yearlyPrice.style.display = isYearly ? 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I know there are AI tools with a pretty efficient free tier, but the constant switching between tabs takes a toll. And honestly, when I\u2019m in my deep work zone, this is the last thing I want to do. I primarily use the AI for writing stuff since I\u2019m in the content industry. It also edits what I\u2019ve written (ah-mazing!).<\/em><\/p><\/blockquote><figure class=\"cu-author-quote__author-group\"><figcaption class=\"cu-author-quote__author-info\"><cite class=\"cu-author-quote__author-name\">Reddit review<\/cite><\/figcaption><\/figure><\/div>\n\n\n<div style=\"border: 3px solid #9b51e0; border-radius: 0%; background-color: inherit; \" class=\"ub-styled-box ub-bordered-box wp-block-ub-styled-box\" id=\"ub-styled-box-959b15d2-d443-4d0c-9dee-97f97c8db8f3\">\n<p id=\"ub-styled-box-bordered-content-\"><strong>\ud83d\udcee ClickUp Insight:<\/strong> Only 10% of our survey respondents regularly use automation tools and actively seek new opportunities to automate.<\/p>\n\n\n\n<p>This highlights a major untapped lever for productivity\u2014most teams are still relying on manual work that could be streamlined or eliminated.<\/p>\n\n\n\n<p><a target=\"_blank\" href=\"https:\/\/clickup.com\/ai\" rel=\"noreferrer noopener\">ClickUp\u2019s AI Agents<\/a> make it easy to build automated workflows, even if you\u2019ve never used automation before. With plug-and-play templates and natural language-based commands, automating tasks becomes accessible to everyone in the team!<\/p>\n\n\n\n<p><strong>\ud83d\udcab Real Results: <\/strong>QubicaAMF cut reporting time by 40% using ClickUp&#8217;s dynamic dashboards and automated charts\u2014transforming hours of manual work into real-time insights.<\/p>\n\n\n\n<div class=\"wp-block-cu-buttons\"><a href=\"https:\/\/clickup.com\/signup\" class=\"cu-button cu-button--purple cu-button--improved\">Transform Your Workflow With ClickUp<\/a><\/div>\n\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"14-2-intercom-fin-best-for-knowledge-based-query-resolution\">2. Intercom Fin (Best for knowledge-based query resolution)<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"765\" height=\"401\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-68.jpeg\" alt=\"Intercom Fin: AI agents for customer service\" class=\"wp-image-494047\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-68.jpeg 765w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-68-300x157.jpeg 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-68-700x367.jpeg 700w\" sizes=\"auto, (max-width: 765px) 100vw, 765px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\">via <a href=\"https:\/\/www.intercom.com\/suite#fin-ai-agent\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Intercom Fin<\/a><\/p>\n\n\n\n<p>Intercom Fin uses advanced language models like GPT-4 to understand customer questions beyond simple keyword matching. It connects to your existing documentation, making implementation relatively quick.<\/p>\n\n\n\n<p>You&#8217;ll notice how it adjusts its tone based on a conversation&#8217;s context: professional when discussing technical issues, sympathetic when handling complaints. Many teams like how it identifies resolution patterns to spot gaps in support materials.<\/p>\n\n\n\n<p>If you already use other Intercom tools, Fin fits right into your existing workflow.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"15-intercom-fin-best-features\">Intercom Fin best features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Set up custom workflows that trigger specific actions when customers mention certain products or issues<\/li>\n\n\n\n<li>Check AI performance through analytics that show successful resolutions compared to escalations<\/li>\n\n\n\n<li>Include customer feedback in the learning process to improve future interactions<\/li>\n\n\n\n<li>View conversation transcripts with highlighted key points to grasp customer concerns quickly<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"16-intercom-fin-limitations\">Intercom Fin limitations<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Only works within the Intercom ecosystem, which limits options if you use other platforms<\/li>\n\n\n\n<li>Has trouble with highly technical or specialized industry questions<\/li>\n\n\n\n<li>Needs regular content updates to stay accurate as your offerings change<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"17-intercom-fin-pricing\">Intercom Fin pricing<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>14-day free trial<\/li>\n\n\n\n<li><strong>Essential: <\/strong>$39\/month per seat<\/li>\n\n\n\n<li><strong>Advanced: <\/strong>$99\/month per seat<\/li>\n\n\n\n<li><strong>Expert: <\/strong>$139\/month per seat<\/li>\n\n\n\n<li><strong>Fin AI Agent: <\/strong>$0.99 per resolution (pricing applies to all plans and integrations)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"18-intercom-fin-ratings-and-reviews\">Intercom Fin ratings and reviews<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>G2: <\/strong>4.5\/5 (3,380+ reviews)<\/li>\n\n\n\n<li><strong>Capterra: <\/strong>4.5\/5 (1,115+ reviews)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"19-what-are-real-life-users-saying-about-intercom-fin\">What are real-life users saying about Intercom Fin?<\/h4>\n\n\n\n<p>This <a href=\"https:\/\/www.reddit.com\/r\/SaaS\/s\/RK2jgyudTv\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">review<\/a> caught our eye:<\/p>\n\n\n\n<div class=\"wp-block-clickup-clickup-author-quote cu-author-quote undefined\"><blockquote class=\"cu-author-quote__quote\"><p><em>Upfront, it\u2019s a super easy AI solution that really doesn\u2019t require much set up or configuration. Once you get beyond initial setup though it starts to feel limited pretty quickly.<\/em><\/p><\/blockquote><figure class=\"cu-author-quote__author-group\"><figcaption class=\"cu-author-quote__author-info\"><cite class=\"cu-author-quote__author-name\">Reddit review<\/cite><\/figcaption><\/figure><\/div>\n\n\n<div style=\"background-color: #d9edf7; color: #31708f; border-left-color: #31708f; \" class=\"ub-styled-box ub-notification-box wp-block-ub-styled-box\" id=\"ub-styled-box-bcbf051d-b404-46fd-bc7e-27e98a97506c\">\n<p id=\"ub-styled-box-notification-content-\">\ud83d\udcd6 <strong>Also Read: <\/strong><a href=\"https:\/\/clickup.com\/blog\/customer-journey-templates\/\">Free Customer Journey Map Templates<\/a><\/p>\n\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"20-3-ada-support-best-for-enterprise-multilingual-support\">3. Ada Support (Best for enterprise multilingual support)<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"828\" height=\"370\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-69.jpeg\" alt=\"Ada Support: AI agents for customer service to automate routine tasks\" class=\"wp-image-494048\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-69.jpeg 828w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-69-300x134.jpeg 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-69-768x343.jpeg 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-69-700x313.jpeg 700w\" sizes=\"auto, (max-width: 828px) 100vw, 828px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\">via <a href=\"https:\/\/www.ada.cx\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Ada Support<\/a><\/p>\n\n\n\n<p>Ada Support handles conversations in multiple languages without needing separate setups for each one. It automatically categorizes incoming questions and sends them to specialized AI modules for different topics.<\/p>\n\n\n\n<p>Many large organizations use this system because it can expand across global markets without requiring proportional staff increases. Its security compliance makes it suitable for industries with strict data handling rules, such as banking and healthcare.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"21-ada-support-best-features\">Ada Support best features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Link the system to your product database so responses include current information about inventory and specifications<\/li>\n\n\n\n<li>Divide customer conversations based on value tiers, offering different service levels automatically<\/li>\n\n\n\n<li>Send proactive outreach messages triggered by account milestones or typical problem timeframes<\/li>\n\n\n\n<li>Generate custom reports on resolution types to help spot product issues before they cause ticket spikes<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"22-ada-support-limitations\">Ada Support limitations<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Setup typically takes 4-6 weeks and requires dedicated technical staff<\/li>\n\n\n\n<li>Price structure makes it impractical for companies with lower support volumes<\/li>\n\n\n\n<li>It sometimes gives less accurate answers when pulling from multiple custom knowledge topics<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"23-ada-support-pricing\">Ada Support pricing<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom pricing<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"24-ada-support-ratings-and-reviews\">Ada Support ratings and reviews<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>G2: <\/strong>4.6\/5 (150+ reviews)<\/li>\n\n\n\n<li><strong>Capterra: <\/strong>Not enough reviews<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"25-what-are-real-life-users-saying-about-ada-support\">What are real-life users saying about Ada Support?<\/h4>\n\n\n\n<p><a href=\"https:\/\/www.g2.com\/products\/ada-support-inc-ada\/reviews\/ada-review-10035990\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">One perspective<\/a> worth noting:<\/p>\n\n\n\n<div class=\"wp-block-clickup-clickup-author-quote cu-author-quote undefined\"><blockquote class=\"cu-author-quote__quote\"><p><em>ADA is easy to use and easy to understand how their system works. The way how to set up the automated answers is also easy to do since the options such as text box, videos, and images can be dragged and dropped to the chat flow plus the actions available make the chat flow properly work.<\/em><\/p><\/blockquote><figure class=\"cu-author-quote__author-group\"><figcaption class=\"cu-author-quote__author-info\"><cite class=\"cu-author-quote__author-name\">G2 review<\/cite><\/figcaption><\/figure><\/div>\n\n\n<div style=\"border: 3px dotted #0693e3; border-radius: 0%; background-color: inherit; \" class=\"ub-styled-box ub-bordered-box wp-block-ub-styled-box\" id=\"ub-styled-box-708ba5cc-1741-4a01-9d72-c65f862d9a24\">\n<p id=\"ub-styled-box-bordered-content-\"><strong>\ud83e\udde0 Fun Fact: <\/strong>KPMG found that for every $1 businesses invest in AI, they see an <a href=\"https:\/\/assets.kpmg.com\/content\/dam\/kpmg\/nl\/pdf\/2024\/services\/global-cee-report-2023-24.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">average return of $3.5<\/a>. A small but impressive 5% of companies report making as much as $8 back.<\/p>\n\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"26-4-kustomer-best-for-sentiment-based-support-prioritization\">4. Kustomer (Best for sentiment-based support prioritization)<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"757\" height=\"405\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-70.jpeg\" alt=\"Kustomer IQ: Provide instant support to loyal customers of leading companies\" class=\"wp-image-494049\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-70.jpeg 757w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-70-300x161.jpeg 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-70-700x375.jpeg 700w\" sizes=\"auto, (max-width: 757px) 100vw, 757px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\">via <a href=\"https:\/\/www.kustomer.com\/ai-agents-customers\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Kustomer<\/a><\/p>\n\n\n\n<p>Kustomer operates as part of a CRM platform rather than as a standalone chatbot. It interprets customer messages to detect emotions such as frustration or urgency. This emotional awareness helps prioritize conversations needing immediate attention, often preventing issues from escalating.<\/p>\n\n\n\n<p>You might appreciate how it considers customer history for context-aware responses instead of treating each message in isolation. This approach reduces repetition for returning customers and facilitates personalized support.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"27-kustomer-best-features\">Kustomer best features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Schedule follow-ups automatically based on issue type without manual calendar management<\/li>\n\n\n\n<li>Apply different conversation or <a href=\"https:\/\/clickup.com\/blog\/customer-management-strategies\/\">customer management strategies<\/a> based on the detected customer sentiment or mood<\/li>\n\n\n\n<li>Display relevant purchase history when customers mention specific products<\/li>\n\n\n\n<li>Generate response suggestions that include account details like subscription type<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"28-kustomer-limitations\">Kustomer limitations<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/clickup.com\/blog\/ai-workflow-automation\/\">AI workflow automation<\/a> rates might be considered lower compared to some competitors<\/li>\n\n\n\n<li>Voice capabilities aren&#8217;t as mature as the text-based functions<\/li>\n\n\n\n<li>Requires adopting the complete Kustomer CRM platform rather than integrating with your current systems<\/li>\n\n\n\n<li>Offers fewer language options compared to specialized multilingual solutions<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"29-kustomer-pricing\">Kustomer pricing<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enterprise: <\/strong>$89\/month per user<\/li>\n\n\n\n<li><strong>Ultimate: <\/strong>$139\/month per user<\/li>\n<\/ul>\n\n\n\n<p><strong>AI add-ons<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>AI agents for customers: <\/strong>$0.60 per engaged conversation<\/li>\n\n\n\n<li><strong>AI agents for reps: <\/strong>$40\/month per user<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"30-kustomer-ratings-and-reviews\">Kustomer ratings and reviews<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>G2: <\/strong>4.4\/5 (430+ reviews)<\/li>\n\n\n\n<li><strong>Capterra: <\/strong>4.6\/5 (75+ reviews)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"31-what-are-real-life-users-saying-about-kustomer\">What are real-life users saying about Kustomer?<\/h4>\n\n\n\n<p>A <a href=\"https:\/\/www.capterra.in\/reviews\/158128\/kustomer\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">user<\/a> shared this feedback:<\/p>\n\n\n\n<div class=\"wp-block-clickup-clickup-author-quote cu-author-quote undefined\"><blockquote class=\"cu-author-quote__quote\"><p><em>I love that Kustomer is so sleek and well-designed. It isn&#8217;t clunky, or hard to use. It&#8217;s really streamlined. The reporting is A+, it&#8217;s very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.<\/em><\/p><\/blockquote><figure class=\"cu-author-quote__author-group\"><figcaption class=\"cu-author-quote__author-info\"><cite class=\"cu-author-quote__author-name\">Capterra review<\/cite><\/figcaption><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"32-5-zendesk-ai-best-for-data-driven-conversation-handling\">5. Zendesk AI (Best for data-driven conversation handling)<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1328\" height=\"688\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-814.png\" alt=\"Zendesk AI: Reduce response times while increasing agent productivity\" class=\"wp-image-494050\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-814.png 1328w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-814-300x155.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-814-768x398.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-814-700x363.png 700w\" sizes=\"auto, (max-width: 1328px) 100vw, 1328px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\">via <a href=\"https:\/\/www.zendesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Zendesk<\/a><\/p>\n\n\n\n<p>Zendesk AI draws on patterns from billions of support interactions to automatically categorize incoming messages and assign them to appropriate queues. The <a href=\"https:\/\/clickup.com\/blog\/helpdesk-software\/\">helpdesk software<\/a> focuses on customer service language rather than general conversation, helping it recognize industry terms your customers use.<\/p>\n\n\n\n<p>It combines customer-facing automation with agent assistance tools to enhance both sides of the support experience. This approach often results in smoother transitions when complex issues need human expertise.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"33-zendesk-ai-best-features\">Zendesk AI best features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Examine conversation patterns to find common points where customers abandon automated solutions<\/li>\n\n\n\n<li>Recommend next actions to agents based on similar historical tickets and their resolutions<\/li>\n\n\n\n<li>Detect language automatically and switch the response language without customer selection<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"34-zendesk-ai-limitations\">Zendesk AI limitations<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Needs substantial data from past interactions to perform optimally<\/li>\n\n\n\n<li>Becomes more complex to integrate with non-Zendesk systems<\/li>\n\n\n\n<li>Interface changes frequently, creating occasional learning hurdles<\/li>\n\n\n\n<li>Performance varies between different languages according to some users<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"35-zendesk-ai-pricing\">Zendesk AI pricing<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Free trial<\/li>\n\n\n\n<li><strong>Suite Team: <\/strong>$55\/month per agent (billed annually)<\/li>\n\n\n\n<li><strong>Suite Growth: <\/strong>$89\/month per agent (billed annually)<\/li>\n\n\n\n<li><strong>Suite Professional: <\/strong>$115\/month per agent (billed annually)<\/li>\n\n\n\n<li><strong>Suite Enterprise: <\/strong>Custom pricing<\/li>\n<\/ul>\n\n\n\n<p><strong>AI add-on<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Advanced AI: <\/strong>$50\/month per agent (billed annually)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"36-zendesk-ai-ratings-and-reviews\">Zendesk AI ratings and reviews<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>G2: <\/strong>4.3\/5 (6,200+ reviews)<\/li>\n\n\n\n<li><strong>Capterra: <\/strong>4.4\/5 (4,040+ reviews)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"37-what-are-real-life-users-saying-about-zendesk-ai\">What are real-life users saying about Zendesk AI?<\/h4>\n\n\n\n<p>One <a href=\"https:\/\/www.g2.com\/products\/zendesk-support-suite\/reviews\/zendesk-support-suite-review-10658109\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">G2 review<\/a> puts it this way:<\/p>\n\n\n\n<div class=\"wp-block-clickup-clickup-author-quote cu-author-quote undefined\"><blockquote class=\"cu-author-quote__quote\"><p><em>I like the AI features. I can write a response, and ZD can make it more friendly, more elaborate, more formal. It\u00b4s great. Also, the Zendesk team is always super helpful and great.<\/em><\/p><\/blockquote><figure class=\"cu-author-quote__author-group\"><figcaption class=\"cu-author-quote__author-info\"><cite class=\"cu-author-quote__author-name\">G2 review<\/cite><\/figcaption><\/figure><\/div>\n\n\n<div style=\"border: 3px dotted #0693e3; border-radius: 0%; background-color: inherit; \" class=\"ub-styled-box ub-bordered-box wp-block-ub-styled-box\" id=\"ub-styled-box-01030fa1-b6a2-47d4-a89d-804cf62aa40c\">\n<p id=\"ub-styled-box-bordered-content-\"><strong>\ud83d\udd0d Did You Know? <\/strong>Deloitte reports that <a href=\"https:\/\/www.deloittedigital.com\/content\/dam\/digital\/us\/documents\/insights\/insights-20240501-gcs-survey-charticle.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">15% of contact centers<\/a> are already using generative AI to speed up customer authentication, simplify solutions, and generate automated call summaries and follow-ups.<\/p>\n\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"38-6-drift-ai-best-for-sales-oriented-customer-interactions\">6. Drift AI (Best for sales-oriented customer interactions)<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-57.gif\" alt=\"Drift AI: Agents for customer service with moderate support costs\" class=\"wp-image-494052\"\/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\">via <a href=\"https:\/\/www.salesloft.com\/platform\/ai-agents\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Salesloft<\/a><\/p>\n\n\n\n<p>Drift by Salesloft approaches support conversations with sales awareness, recognizing when customer service interactions might reveal sales opportunities.<\/p>\n\n\n\n<p>This <a href=\"https:\/\/clickup.com\/blog\/customer-success-software\/\">customer success software<\/a> connects with marketing tools to add context, noting whether someone chatting previously viewed pricing pages or abandoned a cart. The sales perspective makes Drift particularly useful for SaaS and subscription businesses where upgrade possibilities often emerge during support interactions.<\/p>\n\n\n\n<p>Plus, it&#8217;s analytics track conversion metrics alongside traditional support measurements for efficiency.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"39-drift-ai-best-features\">Drift AI best features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spot upsell opportunities during support conversations based on usage patterns<\/li>\n\n\n\n<li>Book meetings directly into sales calendars when conversations indicate purchase interest<\/li>\n\n\n\n<li>Monitor conversation sources to see which marketing channels generate support needs<\/li>\n\n\n\n<li>Create different conversation paths for prospects versus existing customers<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"40-drift-ai-limitations\">Drift AI limitations<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Support functions aren&#8217;t as robust as its sales capabilities<\/li>\n\n\n\n<li>Analytics emphasize conversion metrics over traditional support performance indicators<\/li>\n\n\n\n<li>Setting up custom conversation flows takes more manual work than some alternatives<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"41-drift-ai-pricing\">Drift AI pricing<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom pricing<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"42-drift-ai-ratings-and-reviews\">Drift AI ratings and reviews<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>G2: <\/strong>4.4\/5 (1,250+ reviews)<\/li>\n\n\n\n<li><strong>Capterra: <\/strong>4.5\/5 (195+ reviews)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"43-what-are-real-life-users-saying-about-drift-ai\">What are real-life users saying about Drift AI?<\/h4>\n\n\n\n<p>According to <a href=\"https:\/\/www.g2.com\/products\/drift\/reviews\/drift-review-9948113\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">one reviewer<\/a>:<\/p>\n\n\n\n<div class=\"wp-block-clickup-clickup-author-quote cu-author-quote undefined\"><blockquote class=\"cu-author-quote__quote\"><p><em>I love how conversational Drift feels when talking to a potential prospect. It helps me snag those extra inbound leads each month and provides an easy-to-navigate solution for sales reps to schedule meetings and pre-qualify inbound leads. I love how it integrates so easily with Gmail as well, which makes it feel much more streamlined and not just one other platform I need to balance in my tech stack. I check Drift every day, and it has been a great resource for me in a challenging sales year!<\/em><\/p><\/blockquote><figure class=\"cu-author-quote__author-group\"><figcaption class=\"cu-author-quote__author-info\"><cite class=\"cu-author-quote__author-name\">G2 review<\/cite><\/figcaption><\/figure><\/div>\n\n\n<div style=\"background-color: #d9edf7; color: #31708f; border-left-color: #31708f; \" class=\"ub-styled-box ub-notification-box wp-block-ub-styled-box\" id=\"ub-styled-box-d6d53556-8df5-4c83-a405-579b03891757\">\n<p id=\"ub-styled-box-notification-content-\"><strong>\ud83d\udcd6 Also Read: <\/strong><a href=\"https:\/\/clickup.com\/blog\/how-to-ask-ai-a-question\/\">How to Ask AI a Question: Get the Most Out of Your AI Tools<\/a><\/p>\n\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"44-7-tidio-lyro-best-for-small-businesses-with-limited-resources\">7. Tidio Lyro (Best for small businesses with limited resources)<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"642\" height=\"478\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-71.jpeg\" alt=\"Tidio Lyro: AI customer service agent offering instant responses without compromising quality\" class=\"wp-image-494054\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-71.jpeg 642w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-71-300x223.jpeg 300w\" sizes=\"auto, (max-width: 642px) 100vw, 642px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\">via <a href=\"https:\/\/help.tidio.com\/hc\/en-us\/articles\/9003475527196-Lyro-the-conversational-AI-agent\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Tidio<\/a><\/p>\n\n\n\n<p>Tidio\u2019s Lyro reduces technical complexity by focusing on quick setup for small businesses. It handles about 70% of common customer questions without needing extensive training data.<\/p>\n\n\n\n<p>Conversations flow between channels like live chat, WhatsApp, Instagram, and Messenger without losing context. This connectivity helps small teams manage multiple <a href=\"https:\/\/clickup.com\/blog\/ai-communication-tools\/\">AI communication platforms<\/a> simultaneously.<\/p>\n\n\n\n<p>Even better? The system combines Claude (Anthropic AI) and in-house models to balance performance with cost efficiency. Tidio prioritizes practical results over complex customization options.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"45-tidio-lyro-best-features\">Tidio Lyro best features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Begin with <a href=\"https:\/\/clickup.com\/blog\/workflow-templates\/\">workflow templates<\/a> for common business types to enhance AI customer support<\/li>\n\n\n\n<li>Transfer conversations between AI and live agents without making customers repeat information<\/li>\n\n\n\n<li>Connect product catalogs so the AI can reference specific items by name and features<\/li>\n\n\n\n<li>Configure after-hours coverage for basic questions when your team is unavailable<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"46-tidio-lyro-limitations\">Tidio Lyro limitations<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>There are fewer enterprise features available<\/li>\n\n\n\n<li>It\u2019s capable of handling a smaller volume of concurrent conversations than enterprise solutions<\/li>\n\n\n\n<li>Limited advanced customization compared to developer-focused platforms<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"47-tidio-lyro-pricing\">Tidio Lyro pricing<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>7-day free trial<\/li>\n\n\n\n<li><strong>Lyro AI Agent: <\/strong>$39\/month <\/li>\n\n\n\n<li><strong>Flows: <\/strong>$29\/month <\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"48-tidio-lyro-ratings-and-reviews\">Tidio Lyro ratings and reviews<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>G2: <\/strong>4.7\/5 (1,730+ reviews)<\/li>\n\n\n\n<li><strong>Capterra: <\/strong>4.7\/5 (465+ reviews)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"49-what-are-real-life-users-saying-about-tidio-lyro\">What are real-life users saying about Tidio Lyro?<\/h4>\n\n\n\n<p>A <a href=\"https:\/\/www.g2.com\/products\/tidio\/reviews\/tidio-review-11175244\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">G2 reviewer<\/a> summed it up like this:<\/p>\n\n\n\n<div class=\"wp-block-clickup-clickup-author-quote cu-author-quote undefined\"><blockquote class=\"cu-author-quote__quote\"><p><em>Tidio has made it incredibly easy to manage live chat, automate common questions with Lyro, and route conversations to our support team. The interface is clean and intuitive, and the ability to connect it with platforms like WooCommerce and Klaviyo is a big plus. We also appreciate the flexibility to handle both support and marketing flows within the same tool.<\/em><\/p><\/blockquote><figure class=\"cu-author-quote__author-group\"><figcaption class=\"cu-author-quote__author-info\"><cite class=\"cu-author-quote__author-name\">G2 review<\/cite><\/figcaption><\/figure><\/div>\n\n\n<div style=\"border: 3px dotted #0693e3; border-radius: 0%; background-color: inherit; \" class=\"ub-styled-box ub-bordered-box wp-block-ub-styled-box\" id=\"ub-styled-box-13789efb-1902-4f8c-82b3-2fd384850930\">\n<p id=\"ub-styled-box-bordered-content-\"><strong>\ud83d\udd0d Did You Know? <\/strong>Studies have shown that AI agents can spontaneously <a href=\"https:\/\/www.theguardian.com\/technology\/2025\/may\/14\/ai-can-spontaneously-develop-human-like-communication-study-finds\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">develop human-like communication conventions<\/a> when interacting in groups. This behavior mirrors the evolution of human language and highlights the complex social dynamics AI can exhibit.<\/p>\n\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"50-8-freshdesk-freddy-ai-best-for-quick-deployment-without-technical-expertise\">8. Freshdesk Freddy AI (Best for quick deployment without technical expertise)<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"830\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-815-1400x830.png\" alt=\"Freshdesk: Leveraging AI for accurate responses and to close knowledge gaps\" class=\"wp-image-494055\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-815-1400x830.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-815-300x178.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-815-768x455.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-815-1536x910.png 1536w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-815-700x415.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/image-815.png 1600w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\">via <a href=\"https:\/\/www.freshworks.com\/freshdesk\/omni\/freddy-ai-copilot\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Freshdesk<\/a><\/p>\n\n\n\n<p>Freshdesk Freddy AI shortens implementation time by connecting to your existing materials rather than requiring extensive manual training. It handles approximately 45% of support requests independently.<\/p>\n\n\n\n<p>The AI agent also features proactive service capabilities that identify potential issues before customers report problems. This preventive approach may reduce ticket volumes over time. Freddy AI&#8217;s strategy focuses on determining when human assistance makes more sense, rather than forcing <a href=\"https:\/\/clickup.com\/blog\/task-automation-software\/\">task automation<\/a> everywhere.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"51-freshdesk-freddy-ai-best-features\">Freshdesk Freddy AI best features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Upload existing help documents automatically instead of rebuilding <a href=\"https:\/\/clickup.com\/blog\/customer-service-knowledge-base\/\">customer service knowledge bases<\/a> manually<\/li>\n\n\n\n<li>Review common support tickets to suggest new help content that could prevent future issues<\/li>\n\n\n\n<li>Compare performance between AI and human agents across resolution metrics<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"52-freshdesk-freddy-ai-limitations\">Freshdesk Freddy AI limitations<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Less sophisticated conversation branching than some conversational platforms<\/li>\n\n\n\n<li>Requires the Freshdesk infrastructure rather than working as a standalone solution<\/li>\n\n\n\n<li>Sometimes shows inconsistencies in the knowledge base interpretation, according to some users<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"53-freshdesk-freddy-ai-pricing\">Freshdesk Freddy AI pricing<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Free plan (for up to two agents)<\/li>\n\n\n\n<li><strong>Growth: <\/strong>$18\/month per agent<\/li>\n\n\n\n<li><strong>Pro: <\/strong>$59\/month per agent<\/li>\n\n\n\n<li><strong>Pro + AI Copilot: <\/strong>$94\/month per agent<\/li>\n\n\n\n<li><strong>Enterprise: <\/strong>$95\/month per agent<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"54-freshdesk-freddy-ai-ratings-and-reviews\">Freshdesk Freddy AI ratings and reviews<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>G2: <\/strong>4.4\/5 (3,505+ reviews)<\/li>\n\n\n\n<li><strong>Capterra: <\/strong>4.5\/5 (3,385 reviews)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"55-what-are-real-life-users-saying-about-freshdesk-freddy-ai\">What are real-life users saying about Freshdesk Freddy AI?<\/h4>\n\n\n\n<p>See what this <a href=\"https:\/\/www.g2.com\/products\/freshdesk\/reviews\/freshdesk-review-10742210\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">G2 reviewer<\/a> had to say:<\/p>\n\n\n\n<div class=\"wp-block-clickup-clickup-author-quote cu-author-quote undefined\"><blockquote class=\"cu-author-quote__quote\"><p><em>I appreciate Freshdesk&#8217;s interface and powerful automation features that simplify our work on customer support and payment support-related ticket management and Freddy improves our responses and Canned responses save time. Its Freshdesk&#8217;s multi-channel support allows seamless email, chat, and social media communication, ensuring consistent customer service.<\/em><\/p><\/blockquote><figure class=\"cu-author-quote__author-group\"><figcaption class=\"cu-author-quote__author-info\"><cite class=\"cu-author-quote__author-name\">G2 review<\/cite><\/figcaption><\/figure><\/div>\n\n\n<div style=\"border: 3px dotted #0693e3; border-radius: 0%; background-color: inherit; \" class=\"ub-styled-box ub-bordered-box wp-block-ub-styled-box\" id=\"ub-styled-box-92d729f6-fd46-4f01-a7be-150958ccb242\">\n<p id=\"ub-styled-box-bordered-content-\"><strong>\ud83d\udd0d Did You Know? <\/strong>Most teams keep a close eye on their AI agents, with <a href=\"https:\/\/www.langchain.com\/stateofaiagents\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">55.4% relying on<\/a> tracing or observability tools, and 44% have guardrails in place. Offline and online evaluations are also common.<\/p>\n\n\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"56-rethink-customer-service-with-clickup%E2%80%99s-ai-agents\">Rethink Customer Service With ClickUp\u2019s AI Agents<\/h2>\n\n\n\n<p>Choosing the right AI agent comes down to knowing what actually improves your team\u2019s day-to-day. Speed alone doesn\u2019t solve much if your team still chases updates, rewrites the same replies, or struggles to find context.<\/p>\n\n\n\n<p>ClickUp helps you with both: agents that take action and a workspace that keeps everything connected.<\/p>\n\n\n\n<p>Templates, automation, live updates, and AI agents for customer service that act on your terms. From assigning the right owner to surfacing the right context, every feature is built to move support forward without slowing your team down.<\/p>\n\n\n\n<p><a href=\"https:\/\/clickup.com\/signup\">Sign up for ClickUp<\/a> today! \u2705<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"57-frequently-asked-questions\">Frequently Asked Questions<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1758709377995\"><h3 class=\"schema-faq-question\">Can you use AI for customer service?<\/h3> <p class=\"schema-faq-answer\">Yes, AI is widely used in customer service today. Businesses deploy AI in the form of chatbots, virtual assistants, and automated ticketing systems to manage routine queries like order tracking, account issues, and FAQs. AI can also analyze customer sentiment to detect frustration or urgency and route issues to the right human agent. Beyond reacting to customer needs, AI is increasingly being used proactively, predicting customer issues before they arise and offering personalized solutions. The result is faster service, 24\/7 availability, reduced costs, and more time for human agents to focus on complex or emotionally sensitive cases.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1758709396067\"><h3 class=\"schema-faq-question\">What is the best AI for customer service?<\/h3> <p class=\"schema-faq-answer\">There isn\u2019t a single \u201cbest\u201d AI for customer service, because the right choice depends on the size of the business, industry, type of customer interactions, and budget. Companies typically evaluate AI tools based on natural language understanding, integration with existing systems like CRMs, multi-channel support, customization options, and security. Some of the top players include enterprise platforms like Salesforce, Microsoft, and Google, as specialized conversational AI providers focused on chatbots and voice bots. The best solution is usually the one that balances automation with a smooth handoff to human agents while fitting seamlessly into the company\u2019s support ecosystem.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1758709434117\"><h3 class=\"schema-faq-question\">What are the 5 types of agents in AI?<\/h3> <p class=\"schema-faq-answer\">In artificial intelligence theory, an \u201cagent\u201d refers to a system that perceives its environment and takes actions to achieve goals. The five classical types are simple reflex agents, which respond only to current inputs; model-based reflex agents, which maintain an internal state to handle partially observable situations; goal-based agents, which plan actions to achieve defined goals; utility-based agents, which compare possible outcomes and choose the one that maximizes value; and learning agents, which improve their performance over time by learning from data and feedback. While these are theoretical categories, they provide the foundation for many practical AI applications, including customer service bots and virtual assistants.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1758709458450\"><h3 class=\"schema-faq-question\">Which company uses AI for customer service?<\/h3> <p class=\"schema-faq-answer\">Many well-known companies have integrated AI into their customer service strategies. For example, <a href=\"https:\/\/www.forbes.com\/sites\/randybean\/2024\/10\/14\/how-verizon-uses-data-analytics-and-ai-to-deliver-responsible-ai-that-drives-innovation\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Verizon uses generative AI<\/a> to predict why customers are calling and route them more effectively, while <a href=\"https:\/\/newsroom.bankofamerica.com\/content\/newsroom\/press-releases\/2024\/04\/bofa-s-erica-surpasses-2-billion-interactions--helping-42-millio.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Bank of America\u2019s virtual assistant Erica <\/a>helps customers with banking tasks through voice and chat.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer service is quietly being reshaped by AI. Far from futuristic hype, AI agents are now taking on the unglamorous but critical jobs: routing tickets, handling repetitive requests, surfacing the right information at the right moment, and keeping operations flowing with less human hand-holding. A McKinsey study says that, with agents in the mix: And [&hellip;]<\/p>\n","protected":false},"author":126,"featured_media":494058,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ub_ctt_via":"","cu_sticky_sidebar_cta_is_visible":true,"cu_sticky_sidebar_cta_title":"Start using ClickUp today","cu_sticky_sidebar_cta_bullet_1":"Manage all your work in one place","cu_sticky_sidebar_cta_bullet_2":"Collaborate with your team","cu_sticky_sidebar_cta_bullet_3":"Use ClickUp for FREE\u2014forever","cu_sticky_sidebar_cta_button_text":"Get Started","cu_sticky_sidebar_cta_button_link":"","_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-468401","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"featured_image_src":"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/AI-Agents-for-Customer-Service-Featured-image.png","author_info":{"display_name":"Pavitra M","author_link":"https:\/\/clickup.com\/blog\/author\/pavitra\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Best AI Agents for Customer Service in 2026 | ClickUp<\/title>\n<meta name=\"description\" content=\"Discover the top AI agents for customer service in 2026. 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Compare tools and see how ClickUp helps teams support smarter.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"The ClickUp Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/clickupprojectmanagement\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-20T12:18:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-20T12:18:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/AI-Agents-for-Customer-Service-Featured-image.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1400\" \/>\n\t<meta property=\"og:image:height\" content=\"1050\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Pavitra M\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@clickup\" \/>\n<meta name=\"twitter:site\" content=\"@clickup\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Pavitra M\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"20 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/\"},\"author\":{\"name\":\"Pavitra M\",\"@id\":\"https:\/\/clickup.com\/blog\/#\/schema\/person\/1c7dc9ccf38b9ec0702f1a96df767221\"},\"headline\":\"Best AI Agents for Customer Service in 2026\",\"datePublished\":\"2025-11-20T12:18:34+00:00\",\"dateModified\":\"2025-11-20T12:18:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/\"},\"wordCount\":4066,\"publisher\":{\"@id\":\"https:\/\/clickup.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/AI-Agents-for-Customer-Service-Featured-image.png\",\"inLanguage\":\"en-US\"},{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/\",\"url\":\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/\",\"name\":\"Best AI Agents for Customer Service in 2026 | ClickUp\",\"isPartOf\":{\"@id\":\"https:\/\/clickup.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/AI-Agents-for-Customer-Service-Featured-image.png\",\"datePublished\":\"2025-11-20T12:18:34+00:00\",\"dateModified\":\"2025-11-20T12:18:36+00:00\",\"description\":\"Discover the top AI agents for customer service in 2026. 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The five classical types are simple reflex agents, which respond only to current inputs; model-based reflex agents, which maintain an internal state to handle partially observable situations; goal-based agents, which plan actions to achieve defined goals; utility-based agents, which compare possible outcomes and choose the one that maximizes value; and learning agents, which improve their performance over time by learning from data and feedback. While these are theoretical categories, they provide the foundation for many practical AI applications, including customer service bots and virtual assistants.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#faq-question-1758709458450","position":4,"url":"https:\/\/clickup.com\/blog\/ai-agents-for-customer-service\/#faq-question-1758709458450","name":"Which company uses AI for customer service?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Many well-known companies have integrated AI into their customer service strategies. For example, <a href=\"https:\/\/www.forbes.com\/sites\/randybean\/2024\/10\/14\/how-verizon-uses-data-analytics-and-ai-to-deliver-responsible-ai-that-drives-innovation\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Verizon uses generative AI<\/a> to predict why customers are calling and route them more effectively, while <a href=\"https:\/\/newsroom.bankofamerica.com\/content\/newsroom\/press-releases\/2024\/04\/bofa-s-erica-surpasses-2-billion-interactions--helping-42-millio.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Bank of America\u2019s virtual assistant Erica <\/a>helps customers with banking tasks through voice and chat.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"reading":["17"],"keywords":[["Uncategorized","uncategorized",1]],"redirect_params":{"product":"","department":""},"is_translated":"true","author_data":{"name":"Pavitra M","link":"https:\/\/clickup.com\/blog\/author\/pavitra\/","image":"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2024\/05\/square-image-1.jpeg","position":"Content Operations Specialist"},"category_data":{"name":"Uncategorized","slug":"uncategorized","term_id":1,"url":"https:\/\/clickup.com\/blog\/uncategorized\/"},"hero_data":{"media_url":"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/05\/image-467.png","media_alt_text":"","button":"custom","template_id":"","youtube_thumbnail_url":"","custom_button_text":"Speed Up Service With ClickUp Autopilot Agents","custom_button_url":"https:\/\/app.clickup.com\/login?product=ai&ai=true"},"featured_media_data":{"id":494058,"url":"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/AI-Agents-for-Customer-Service-Featured-image.png","alt":"","mime_type":"image\/png","is_webm":false},"_links":{"self":[{"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/posts\/468401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/users\/126"}],"replies":[{"embeddable":true,"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/comments?post=468401"}],"version-history":[{"count":28,"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/posts\/468401\/revisions"}],"predecessor-version":[{"id":554810,"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/posts\/468401\/revisions\/554810"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/media\/494058"}],"wp:attachment":[{"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/media?parent=468401"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/categories?post=468401"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/tags?post=468401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}