{"id":437313,"date":"2025-03-27T03:16:46","date_gmt":"2025-03-27T10:16:46","guid":{"rendered":"https:\/\/clickup.com\/blog\/?p=437313"},"modified":"2025-04-27T02:35:09","modified_gmt":"2025-04-27T09:35:09","slug":"crm-call-center-software","status":"publish","type":"post","link":"https:\/\/clickup.com\/blog\/crm-call-center-software\/","title":{"rendered":"10 Best Call Center CRM Software for Streamlined Customer Support"},"content":{"rendered":"\n<p>With <a href=\"https:\/\/www.forbes.com\/sites\/christinecrandell\/2013\/01\/21\/customer-experience-is-it-the-chicken-or-egg\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">86% of buyers willing to pay more<\/a> for a great customer experience, the stakes are high.<\/p>\n\n\n\n<p>Selecting the best call center CRM software is crucial for delivering exceptional customer experiences to stay relevant.<\/p>\n\n\n\n<p>We\u2019ve done the legwork for you\u2014 here\u2019s a list of the top 10 customer relationship management (CRM) software used in call center operations. These contact center software solutions help call centers optimize workflows and <a href=\"https:\/\/clickup.com\/blog\/how-to-scale-a-customer-support-team\/\">scale a customer support team<\/a> seamlessly.<\/p>\n\n\n\n<p>Whether you\u2019re exploring a comprehensive paid option or a <a href=\"https:\/\/clickup.com\/blog\/free-crm\/\">free CRM<\/a>, these tools are designed to help you achieve exceptional results.<\/p>\n\n\n<div class=\"wp-block-ub-table-of-contents-block ub_table-of-contents\" id=\"ub_table-of-contents-22cb050b-c1d4-4e53-af7c-c2329ac18307\" data-linktodivider=\"false\" data-showtext=\"show\" data-hidetext=\"hide\" data-scrolltype=\"auto\" data-enablesmoothscroll=\"false\" data-initiallyhideonmobile=\"false\" data-initiallyshow=\"true\"><div class=\"ub_table-of-contents-header-container\" style=\"\">\n\t\t\t<div class=\"ub_table-of-contents-header\" style=\"text-align: left; \">\n\t\t\t\t<div class=\"ub_table-of-contents-title\">10 Best Call Center CRM Software for Streamlined Customer Support<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div><div class=\"ub_table-of-contents-extra-container\" style=\"\">\n\t\t\t<div class=\"ub_table-of-contents-container ub_table-of-contents-1-column \">\n\t\t\t\t<ul style=\"\"><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/crm-call-center-software\/#1-what-should-you-look-for-in-call-center-crm-software\" style=\"\">What Should You Look for in Call Center CRM Software?<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/crm-call-center-software\/#2-the-10-best-call-center-crm-software\" style=\"\">The 10 Best Call Center CRM Software<\/a><ul><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/crm-call-center-software\/#3-1-clickup-best-for-streamlined-call-center-crm-solutions\" style=\"\">1. ClickUp (Best for streamlined call center CRM solutions)<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/crm-call-center-software\/#8-2-zendesk-talk-best-cloud-based-crm-solution\" style=\"\">2. Zendesk Talk (Best cloud-based CRM solution)<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/crm-call-center-software\/#13-3-ringcentral-contact-center-best-all-in-one-communications-system\" style=\"\">3. RingCentral Contact Center (Best all-in-one communications system)<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/crm-call-center-software\/#18-4-freshdesk-contact-center-best-for-support-tickets\" style=\"\">4. Freshdesk Contact Center (Best for support tickets)<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/crm-call-center-software\/#24-5-aircall-best-customer-communication-and-engagement-platform\" style=\"\">5. Aircall (Best customer communication and engagement platform)<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/crm-call-center-software\/#29-6-five9-best-call-amp-contact-center-as-a-service-ccaas-provider\" style=\"\">6. Five9 (Best call &amp; contact center as a service (CCaaS) provider)<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/crm-call-center-software\/#35-7-dialpad-best-ai-powered-customer-communications-platform\" style=\"\">7. Dialpad (Best AI-powered customer communications platform)<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/crm-call-center-software\/#40-8-convoso-best-outbound-call-center-solution-to-boost-sales-amp-efficiency\" style=\"\">8. Convoso (Best outbound call center solution to boost sales &amp; efficiency)<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/crm-call-center-software\/#46-9-bitrix24-best-for-optimizing-cloud-based-customer-interactions\" style=\"\">9. Bitrix24 (Best for optimizing cloud-based customer interactions)<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/crm-call-center-software\/#51-10-hubspot-crm-best-for-free-core-crm-functionality-\" style=\"\">10. HubSpot CRM (Best for free core CRM functionality)\u00a0<\/a><\/li><\/ul><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/crm-call-center-software\/#57-get-started-with-the-best-crm-software-for-call-centers-clickup\" style=\"\">Get Started with the Best CRM Software for Call Centers: ClickUp<\/a><\/li><\/ul>\n\t\t\t<\/div>\n\t\t<\/div><\/div>\n\n<div style=\"border: 3px solid #000000; border-radius: 0%; background-color: inherit; \" class=\"ub-styled-box ub-bordered-box wp-block-ub-styled-box\" id=\"ub-styled-box-ea776ea6-e523-4d34-b0ac-9ddcb19a05e0\">\n<h2 class=\"wp-block-heading\" id=\"0-%E2%8F%B0-60-second-summary\">\u23f0 60-Second Summary<\/h2>\n\n\n\n<p>Here\u2019s a quick overview of the best CRM call center software and their use cases!<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/clickup.com\/\"><strong>ClickUp<\/strong><\/a><strong>:<\/strong> Best for streamlined call center CRM solutions<\/li>\n\n\n\n<li><strong>Zendesk Talk:<\/strong> Best <a href=\"https:\/\/clickup.com\/blog\/cloud-based-crm-software\/\">cloud-based CRM<\/a> solution<\/li>\n\n\n\n<li><strong>RingCentral Contact Center:<\/strong> Best all-in-one communications system<\/li>\n\n\n\n<li><strong>Freshdesk Contact Center:<\/strong> Best for support tickets<\/li>\n\n\n\n<li><strong>Aircall:<\/strong> Best customer communication and engagement platform<\/li>\n\n\n\n<li><strong>Five9:<\/strong> Best call &amp; contact center as a service (CCaaS) provider<\/li>\n\n\n\n<li><strong>Dialpad:<\/strong> Best AI-powered customer communications platform<\/li>\n\n\n\n<li><strong>Convoso:<\/strong> Best outbound call center solution to boost sales &amp; efficiency<\/li>\n\n\n\n<li><strong>Bitrix24:<\/strong> Best for optimizing cloud-based customer interactions<\/li>\n\n\n\n<li><strong>HubSpot CRM:<\/strong> Best for free core CRM functionality<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cu-buttons\"><a href=\"https:\/\/clickup.com\/signup\" class=\"cu-button cu-button--purple cu-button--improved\">Try ClickUp Today!<\/a><\/div>\n\n\n\n<p><\/p>\n\n\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"1-what-should-you-look-for-in-call-center-crm-software\">What Should You Look for in Call Center CRM Software?<\/h2>\n\n\n\n<p>Selecting the right contact center CRM software is more important than ever. With so many options available, evaluating your needs carefully is essential.&nbsp;<\/p>\n\n\n\n<p>Here are the key factors to consider when choosing the <a href=\"https:\/\/clickup.com\/blog\/crm-service-business\/\">best CRM for your service business<\/a>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Call management features<\/strong>: Look for call routing, queue management, IVR, and click-to-call to reduce customer wait times<\/li>\n\n\n\n<li><strong>Ease of use<\/strong>: <a href=\"https:\/\/clickup.com\/blog\/how-to-choose-a-crm\/\">Choose a CRM<\/a> with an intuitive, unified interface to minimize system-switching and boost agent productivity<\/li>\n\n\n\n<li><strong>Self-service options<\/strong>: Support tools like knowledge bases and interactive FAQs to help customers resolve minor issues independently, reducing call volume<\/li>\n\n\n\n<li><strong>Workforce optimization tools<\/strong>: Ensure the CRM integrates workforce management features to track agent availability, performance, and schedule adherence<\/li>\n\n\n\n<li><strong>Scalability<\/strong>: Choose software that grows with your business, adapting to changes in your customer base, service channels, and team size<\/li>\n\n\n\n<li><a href=\"https:\/\/clickup.com\/blog\/crm-integrations\/\"><strong>CRM integrations<\/strong><\/a>: Connect customer data across departments, eliminating obstacles for agents managing complex processes<\/li>\n\n\n\n<li><strong>Analytics and reporting<\/strong>: Look for metrics like call volume, wait times, and customer satisfaction scores to monitor performance and pinpoint areas for improvement<\/li>\n\n\n\n<li><strong>Compliance<\/strong>: Ensure the CRM adheres to data privacy regulations like GDPR or HIPAA for handling sensitive information<\/li>\n<\/ul>\n\n\n\n<p>Finally, consider the vendor&#8217;s reputation and overall service quality, AI features, automation options, customer support, and pricing. A well-rounded <a href=\"https:\/\/clickup.com\/blog\/crm-process\/\">CRM process<\/a> can transform your contact center\u2019s efficiency and improve the overall experience for both agents and customers.<\/p>\n\n\n<div style=\"border: 3px dotted #9b51e0; border-radius: 0%; background-color: inherit; \" class=\"ub-styled-box ub-bordered-box wp-block-ub-styled-box\" id=\"ub-styled-box-7e7b8e20-d3e0-4935-8feb-4a317473ed7d\">\n<p id=\"ub-styled-box-bordered-content-\"><strong>\ud83e\udde0 Note:<\/strong> Call center agents handle <a href=\"https:\/\/medium.com\/@BiglySales\/how-many-calls-does-a-call-center-agent-have-in-a-day-and-how-ai-can-get-the-ideal-number-bfd2606bc8c9#:~:text=The%20average%20number%20of%20calls%20a%20human%20agent%20handles%20can,lead%20to%20stress%20and%20burnout.\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">an average of 50-100 calls per day<\/a>, making it crucial for them to access customer data through CRM tools quickly.<\/p>\n\n\n<\/div>\n\n<div style=\"background-color: #d9edf7; color: #31708f; border-left-color: #31708f; \" class=\"ub-styled-box ub-notification-box wp-block-ub-styled-box\" id=\"ub-styled-box-49dfd7af-55ee-4f8a-96a6-1b143a32e613\">\n<p id=\"ub-styled-box-notification-content-\"><strong>Read More<\/strong>: <a href=\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/\">How ClickUp Customer Support Uses ClickUp<\/a><\/p>\n\n\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"2-the-10-best-call-center-crm-software\">The 10 Best Call Center CRM Software<\/h2>\n\n\n\n<p><strong><em>Did You Know?<\/em><\/strong> Customers who have the best experiences with a brand <a href=\"https:\/\/hbr.org\/2014\/08\/the-value-of-customer-experience-quantified\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">spend 140% more annually<\/a> compared to those who have a poor or mediocre experience.&nbsp;That\u2019s why choosing the right call center software with CRM functionalities is crucial for delivering exceptional <a href=\"https:\/\/clickup.com\/blog\/customer-service-challenges\/\">customer service<\/a>.&nbsp;<\/p>\n\n\n\n<p>Here are our top picks!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-1-clickup-best-for-streamlined-call-center-crm-solutions\">1. ClickUp (Best for streamlined call center CRM solutions)<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1278\" height=\"650\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-759.png\" alt=\"ClickUp CRM\" class=\"wp-image-437376\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-759.png 1278w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-759-300x153.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-759-768x391.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-759-700x356.png 700w\" sizes=\"auto, (max-width: 1278px) 100vw, 1278px\" \/><figcaption class=\"wp-element-caption\">Manage and track all your customer interactions effortlessly in one place with ClickUp CRM<\/figcaption><\/figure>\n<\/div>\n\n\n<p>As you plan to scale your call centers, one thing is clear: a<em> great customer experience relies on the right tools.<\/em> To resolve customer queries faster and more efficiently, you need powerful CRM software that helps manage interactions seamlessly.<\/p>\n\n\n\n<p><a href=\"https:\/\/clickup.com\/\">ClickUp<\/a>, <em>the everything app for work, <\/em>&nbsp;combines CRM, team workspace, customer service operations, and desk features. It\u2019s designed to help support teams stay organized and responsive.<\/p>\n\n\n\n<p>Let\u2019s break down how the <a href=\"https:\/\/clickup.com\/teams\/customer-service\">ClickUp CRM<\/a> works.<\/p>\n\n\n\n<p>The <a href=\"https:\/\/clickup.com\/blog\/crm-in-clickup\/\">CRM in ClickUp<\/a> consolidates customer tickets, interactions, and details in one place, creating a smooth, efficient support process. It\u2019s a business tool that puts everything your team needs at their fingertips.<\/p>\n\n\n\n<p>You can view accounts, sales pipelines, and tickets in formats like Lists, Boards, and Tables. Managers can see both a high-level overview and granular details of active tickets.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-58.gif\" alt=\"ClickUp Dashboards\" class=\"wp-image-437377\"\/><figcaption class=\"wp-element-caption\">View the customer lifecycle in detail and get an overview of query resolution with ClickUp Dashboards<\/figcaption><\/figure>\n<\/div>\n\n\n<p><a href=\"https:\/\/clickup.com\/features\/dashboards\">ClickUp Dashboards<\/a> lets you prioritize tickets by tracking urgency, wait time, customer satisfaction, and agent performance metrics. All this data is visible on a single dashboard without any manual updates.<\/p>\n\n\n\n<p>Set up your dashboard, input your goals, and you\u2019re ready.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1278\" height=\"838\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-760.png\" alt=\"ClickUp Automations\" class=\"wp-image-437379\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-760.png 1278w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-760-300x197.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-760-768x504.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-760-700x459.png 700w\" sizes=\"auto, (max-width: 1278px) 100vw, 1278px\" \/><figcaption class=\"wp-element-caption\">Choose from over 100 automations in ClickUp to simplify workflows, tasks, project handoffs, and more<\/figcaption><\/figure>\n<\/div>\n\n\n<p>With <a href=\"https:\/\/clickup.com\/features\/automations\">ClickUp Automations<\/a>, you can simplify repetitive tasks. For example, you can automatically assign tasks based on specific criteria or trigger email responses when a customer submits a bug report.<\/p>\n\n\n\n<p>ClickUp offers <a href=\"https:\/\/clickup.com\/integrations\">over 1,000 integrations<\/a> with tools like Zendesk, Intercom, and SupportBee. These integrations allow you to automate workflows and move data between your CRM and other apps in your tech stack.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"498\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-59.gif\" alt=\"ClickUp and Intercom integration\" class=\"wp-image-437382\"\/><figcaption class=\"wp-element-caption\">Automatically create tasks with the ClickUp and Intercom integration<\/figcaption><\/figure>\n<\/div>\n\n\n<p><a href=\"https:\/\/clickup.com\/ai\">ClickUp Brain<\/a>, the AI built into the platform, helps your call center team handle customer interactions more efficiently.<\/p>\n\n\n\n<p>With this neural network, your agents can quickly generate responses for support tickets, customer emails, and inquiries from other platforms.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"854\" height=\"1400\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-40-854x1400.jpeg\" alt=\"ClickUp AI Interface\" class=\"wp-image-437383\" style=\"width:387px;height:auto\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-40-854x1400.jpeg 854w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-40-183x300.jpeg 183w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-40-768x1258.jpeg 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-40-937x1536.jpeg 937w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-40-700x1147.jpeg 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-40.jpeg 968w\" sizes=\"auto, (max-width: 854px) 100vw, 854px\" \/><figcaption class=\"wp-element-caption\">Save time on drafting responses, ensure consistent communication standards, and boost customer satisfaction with ClickUp AI<\/figcaption><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-cu-buttons\"><a href=\"https:\/\/clickup.com\/ai\" class=\"cu-button cu-button--purple cu-button--improved\">Try ClickUp Brain for Free!<\/a><\/div>\n\n\n\n<p>The AI Knowledge Manager swiftly pulls answers from your database to address common customer queries. At the same time, the AI Writer assists agents in crafting emails and content in the right tone and style.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"The Ultimate Guide to Managing an AI Knowledge Base | How to Build Your Knowledge Base Using AI\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/b8c6DlPEjqU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Need to get started quickly? Use ClickUp call center CRM software templates to manage customer relationships more efficiently.&nbsp;<\/p>\n\n\n\n<p>For example, the <a href=\"https:\/\/clickup.com\/templates\/crm-t-102457750\">ClickUp CRM template<\/a> includes everything you need to track leads, accounts, deals, and contacts.<\/p>\n\n\n\n<div class=\"wp-block-create-block-cu-image-with-overlay\"><div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><div class=\"cu-image-with-overlay__overlay\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-761.png\" alt=\"Track leads, deals, accounts, and customer interactions in one place using the ClickUp CRM template\" class=\"image skip-lazy cu-image-with-overlay__image\" style=\"width:100%;height:auto\" \/><div class=\"cu-image-with-overlay__cta-wrap\"><a href=\"https:\/\/clickup.com\/templates\/crm-t-102457750\" class=\"cu-image-with-overlay__cta cu-image-with-overlay__cta--#7c68ee\" data-segment-track-click=\"true\" data-segment-section-model-name=\"imageCTA\" data-segment-button-clicked=\"ClickUp CRM Template\" data-segment-props=\"{&quot;location&quot;:&quot;body&quot;,&quot;sectionModelName&quot;:&quot;imageCTA&quot;,&quot;buttonClicked&quot;:&quot;ClickUp CRM Template&quot;}\">ClickUp CRM Template<\/a><\/div><\/div><figcaption class=\"wp-element-caption\">Track leads, deals, accounts, and customer interactions in one place using the ClickUp CRM template<\/figcaption><\/figure><\/div><\/div>\n\n\n\n<p>By using the CRM template, you can also:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Organize all your customer data in one place for easy access<\/li>\n\n\n\n<li>Automate repetitive tasks, freeing up time for more important activities<\/li>\n\n\n\n<li>Track key customer service metrics to spot areas for growth<\/li>\n\n\n\n<li>Provide insights from customer data that support better decision-making<\/li>\n<\/ul>\n\n\n\n<p>With ClickUp, your customer support teams can deliver a smoother, faster, and more effective experience.<\/p>\n\n\n\n<div class=\"wp-block-cu-buttons\"><a href=\"https:\/\/app.clickup.com\/signup?template=t-102457750&amp;_gl=1*1xazdw6*_gcl_aw*R0NMLjE3MzM3NTcxNzQuQ2owS0NRaUF4OXE2QmhDREFSSXNBQ3dVeHU2dVRhZTFlRnlLa3ZSMnJiM1NEUHNPUWRQenhoYlpXbGEwNkl5Y08wMm93TGh1Z0JyMi00MGFBdjNrRUFMd193Y0I.*_gcl_au*OTg5NjI3MzA2LjE3MzEwNTIzMTguMzAwNjcwNjQzLjE3MzU1OTgzMTQuMTczNTU5ODMxNA..\" class=\"cu-button cu-button--purple cu-button--improved\">Get Free Template<\/a><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"4-clickup-best-features\">ClickUp best features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customize your ClickUp Workspace with flexible data views<\/li>\n\n\n\n<li>Integrate email to boost communication and eliminate silos<\/li>\n\n\n\n<li>Access ClickUp on any device, anywhere<\/li>\n\n\n\n<li>Use CRM templates for organized sales workflows and deliverables<\/li>\n\n\n\n<li>Create sales forecasts using historical data to predict trends<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"5-clickup-limitations\">ClickUp limitations<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customization options may feel overwhelming for some users<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"6-clickup-pricing\">ClickUp pricing<\/h4>\n\n\n<div class=\"pricing-wrapper\">\n<!-- hide toggle for now -->\n<div class=\"pricing-toggle-container\" style=\"display: none;\">\n    <div class=\"pricing-toggle isMonthly\">\n        <button class=\"pricing-toggle-item \" id=\"yearly-toggle\">\n            Yearly\n        <\/button>\n        <button class=\"pricing-toggle-item pricing-toggle-active\" id=\"monthly-toggle\">\n            Monthly\n        <\/button>\n    <\/div>\n<\/div>\n\n<!-- Dynamic Pricing Cards -->\n    <div class=\"pricing-card-container\">\n                    <div>\n    <div class=\"pricing-card pricing-card-free-forever\" style=\"--primary-color: 0, 184, 132\">\n        <div class=\"pricing-tier\">\n            free forever\n                    <\/div>\n                <div class=\"pricing-price\">\n            <span class=\"pricing-price-wrapper\">\n                <span class=\"pricing-price-yearly\" data-price=\"Free\">\n                                            Free\n                                    <\/span>\n                <span class=\"pricing-price-monthly\" data-price=\"Free\">\n                                            Free\n                                    <\/span>\n            <\/span>\n            <div class=\"tier-foot-note\"><\/div>\n        <\/div>\n                        <div class=\"pricing-cta-button-wrapper\">\n                            <!-- Render <button> for other tiers -->\n                <button class=\"cta-button cu-button button\"\n                        data-beta\n                        data-ga-click-tracking\n                        ga-event=\"click web\"\n                        ga-label=\"blog pricing table\"\n                        data-ga-tracking=\"ftmlead\"\n                        ga-category=\"get started - free forever\"\n                                                    onclick=\"showSignUpOverlay(undefined);\"\n                                                >\n                        Get Started\n                <\/button>\n                    <\/div>\n        <div class=\"list-title\">Key Features:<\/div>\n        <div class=\"pricing-features-list\">\n                                            <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.25 9.375L7.875 12L12.75 6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>60MB Storage<\/span>\n                <\/div>\n                                <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.25 9.375L7.875 12L12.75 6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>Unlimited Tasks<\/span>\n                <\/div>\n                                <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.25 9.375L7.875 12L12.75 6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>Unlimited Free Plan Members<\/span>\n                <\/div>\n                                    <\/div>\n    <\/div>\n<\/div>\n                    <div>\n    <div class=\"pricing-card pricing-card-unlimited\" style=\"--primary-color: 250, 18, 227\">\n        <div class=\"pricing-tier\">\n            unlimited\n                    <\/div>\n                <div class=\"pricing-price\">\n            <span class=\"pricing-price-wrapper\">\n                <span class=\"pricing-price-yearly\" data-price=\"$7\">\n                                            $7\n                                    <\/span>\n                <span class=\"pricing-price-monthly\" data-price=\"$10\">\n                                            $10\n                                    <\/span>\n            <\/span>\n            <div class=\"tier-foot-note\">per user per month<\/div>\n        <\/div>\n                        <div class=\"pricing-cta-button-wrapper\">\n                            <!-- Render <button> for other tiers -->\n                <button class=\"cta-button cu-button button\"\n                        data-beta\n                        data-ga-click-tracking\n                        ga-event=\"click web\"\n                        ga-label=\"blog pricing table\"\n                        data-ga-tracking=\"ftmlead\"\n                        ga-category=\"get started - unlimited\n                        \"\n                                                    onclick=\"showSignUpOverlay({ free_trial_plan: 'unlimited' });\"\n                                                >\n                        Get started\n                <\/button>\n                    <\/div>\n        <div class=\"list-title\">Everything in Free Forever, plus:<\/div>\n        <div class=\"pricing-features-list\">\n                                            <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.25 9.375L7.875 12L12.75 6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>Unlimited Storage<\/span>\n                <\/div>\n                                <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.25 9.375L7.875 12L12.75 6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>ClickUp Chat<\/span>\n                <\/div>\n                                <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.25 9.375L7.875 12L12.75 6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>Native Time Tracking<\/span>\n                <\/div>\n                                    <\/div>\n    <\/div>\n<\/div>\n                    <div>\n    <div class=\"pricing-card pricing-card-business\" style=\"--primary-color: 31, 124, 255\">\n        <div class=\"pricing-tier\">\n            business\n                            <div class=\"popular popular-badge\">\n                    Popular\n                <\/div>\n                    <\/div>\n                <div class=\"pricing-price\">\n            <span class=\"pricing-price-wrapper\">\n                <span class=\"pricing-price-yearly\" data-price=\"$12\">\n                                            $12\n                                    <\/span>\n                <span class=\"pricing-price-monthly\" data-price=\"$19\">\n                                            $19\n                                    <\/span>\n            <\/span>\n            <div class=\"tier-foot-note\">per user per month<\/div>\n        <\/div>\n                        <div class=\"pricing-cta-button-wrapper\">\n                            <!-- Render <button> for other tiers -->\n                <button class=\"cta-button cu-button button\"\n                        data-beta\n                        data-ga-click-tracking\n                        ga-event=\"click web\"\n                        ga-label=\"blog pricing table\"\n                        data-ga-tracking=\"ftmlead\"\n                        ga-category=\"get started - business\n                        \"\n                                                    onclick=\"showSignUpOverlay({ free_trial_plan: 'business' });\"\n                                                >\n                        Get started\n                <\/button>\n                    <\/div>\n        <div class=\"list-title\">Everything in Unlimited, plus:<\/div>\n        <div class=\"pricing-features-list\">\n                                            <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><circle cx=\"9\" cy=\"9\" r=\"7.5\" fill=\"currentColor\"><\/circle><path d=\"M6.75 9L8.25 10.5L11.25 7.5\" stroke=\"#202020\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>Google SSO<\/span>\n                <\/div>\n                                <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><circle cx=\"9\" cy=\"9\" r=\"7.5\" fill=\"currentColor\"><\/circle><path d=\"M6.75 9L8.25 10.5L11.25 7.5\" stroke=\"#202020\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>Custom Exporting<\/span>\n                <\/div>\n                                <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><circle cx=\"9\" cy=\"9\" r=\"7.5\" fill=\"currentColor\"><\/circle><path d=\"M6.75 9L8.25 10.5L11.25 7.5\" stroke=\"#202020\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>5K Monthly Automations<\/span>\n                <\/div>\n                                    <\/div>\n    <\/div>\n<\/div>\n                    <div>\n    <div class=\"pricing-card pricing-card-enterprise\" style=\"--primary-color: 44, 42, 65\">\n        <div class=\"pricing-tier\">\n            enterprise\n                    <\/div>\n                            <div class=\"pricing-explanation-enterprise\">Get a Custom Demo<\/div>\n                <div class=\"pricing-cta-button-wrapper\">\n                            <!-- Render <a> for Enterprise -->\n                <a class=\"cta-button button\"\n                href=\"https:\/\/clickup.com\/contact\/contact-sales\"\n                target=\"_blank\"\n                rel=\"noopener noreferrer\"\n                data-ga-click-tracking\n                ga-event=\"click web\"\n                ga-label=\"blog pricing table\"\n                data-ga-tracking=\"ftmlead\"\n                ga-category=\"contact sales - enterprise\">\n                    Contact sales\n                <\/a>\n                    <\/div>\n        <div class=\"list-title\">Everything in Business, plus:<\/div>\n        <div class=\"pricing-features-list\">\n                                            <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.25 9.375L7.875 12L12.75 6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>White Labeling<\/span>\n                <\/div>\n                                <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.25 9.375L7.875 12L12.75 6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>Live Onboarding Training<\/span>\n                <\/div>\n                                <div class=\"pricing-feature\">\n                    <svg class=\"pricing-card-check-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.25 9.375L7.875 12L12.75 6\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\n                    <span>250K Monthly Automations<\/span>\n                <\/div>\n                                    <\/div>\n    <\/div>\n<\/div>\n            <\/div>\n\n<div class=\"cta-see-more-button-wrapper\">\n    <a class=\"cta-see-more-button\"\n    href=\"https:\/\/clickup.com\/pricing\"\n    target=\"_blank\"\n    rel=\"noopener noreferrer\"\n    data-ga-click-tracking\n    ga-event=\"click web\"\n    ga-label=\"blog pricing table\"\n    ga-category=\"see more features\"\n    data-ga-tracking=\"ftmlead\">\n        See more features\n    <\/a>\n    <\/div>\n<div class=\"pricing-disclaimer\">* Prices when billed annually<\/div>\n<\/div>\n\n<div class=\"ai-pricing-callout\">\n    <div class=\"ai-pricing-callout__content\">\n        <div class=\"ai-pricing-callout__text\">\n            <div class=\"ai-pricing-callout__title\">The world's most complete work AI, starting at $9 per month<\/div>\n            <div class=\"ai-pricing-callout__subtitle\">ClickUp Brain is a no Brainer. One AI to manage your work, at a fraction of the cost.<\/div>\n        <\/div>\n        <a href=\"https:\/\/app.clickup.com\/signup?product=ai&ai=true\"\n           class=\"ai-pricing-callout__cta\"\n           data-ga-click-tracking\n           ga-event=\"click web\"\n           ga-category=\"Try for free\"\n           ga-label=\"blog pricing table\">\n            Try for free\n        <\/a>\n    <\/div>\n<\/div>\n\n\n\n<script>\ndocument.addEventListener('DOMContentLoaded', function () {\n    const monthlyToggle = document.getElementById('monthly-toggle');\n    const yearlyToggle = document.getElementById('yearly-toggle');\n    const pricingCards = document.querySelectorAll('.pricing-card');\n    const pricingToggle = document.querySelector('.pricing-toggle');\n\n    function togglePricing(isYearly) {\n        pricingCards.forEach(card => {\n            const monthlyPrice = card.querySelector('.pricing-price-monthly');\n            const yearlyPrice = card.querySelector('.pricing-price-yearly');\n\n            if (monthlyPrice && yearlyPrice) {\n                yearlyPrice.style.display = isYearly ? 'inline' : 'none';\n                monthlyPrice.style.display = isYearly ? 'none' : 'inline';\n            }\n        });\n\n        pricingToggle.classList.toggle('isMonthly', !isYearly);\n        yearlyToggle.classList.toggle('pricing-toggle-active', isYearly);\n        monthlyToggle.classList.toggle('pricing-toggle-active', !isYearly);\n    }\n\n    monthlyToggle.addEventListener('click', function () {\n        togglePricing(false);\n    });\n\n    yearlyToggle.addEventListener('click', function () {\n        togglePricing(true);\n    });\n\n\n    \/\/togglePricing(true);\n    \/\/ default to yearly pricing\n    togglePricing(true);\n});\n\n<\/script>\n\n<script>\nfunction sessionStorageAvaiable() {\n\ttry {\n\t\tsessionStorage.setItem('pricing plans test', 'pricing plans test');\n\t\tsessionStorage.removeItem('pricing plans test');\n\t\treturn true;\n\t} catch (e) {\n\t\treturn false;\n\t}\n}\n\nfunction showSignUpOverlay(params) {\n\tdocument.querySelector('body').classList.add('is-mail-catcher');\n\n\tif(sessionStorageAvaiable() && params) {\n\t\tconst redirectParamsCheck = sessionStorage.getItem('redirectParams', JSON.stringify(params));\n\t\t\/\/ doesnt exist\n\t\tif(!redirectParamsCheck) {\n\t\t\tsessionStorage.setItem('redirectParams', JSON.stringify(params));\n\t\t\/\/ does exist\n\t\t} else {\n\t\t\tconst redirectParams = sessionStorage.getItem('redirectParams');\n\t\t\tconst redirectParamsObject = JSON.parse(redirectParams);\n\t\t\t\/\/ does exist and already has free_trial_plan\n\t\t\tif(redirectParamsObject.free_trial_plan) {\n\t\t\t\tredirectParamsObject.free_trial_plan = params.free_trial_plan;\n\t\t\t\treturn sessionStorage.setItem('redirectParams', JSON.stringify(redirectParamsObject));\n\t\t\t}\n\t\t\t\/\/ does exist and does not have free_trial_plan maintin existing params and add new params\n\t\t\tsessionStorage.setItem('redirectParams', JSON.stringify({...redirectParamsObject, ...params}));\n\t\t}\n\t}\n}\n<\/script>\n\n\n\n\n<h4 class=\"wp-block-heading\" id=\"7-clickup-ratings-and-reviews\">ClickUp ratings and reviews<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>G2<\/strong>: 4.7\/5 (9,900+ reviews)<\/li>\n\n\n\n<li><strong>Capterra<\/strong>: 4.6\/5 (4,300+ reviews)<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-clickup-clickup-author-quote cu-author-quote undefined\"><blockquote class=\"cu-author-quote__quote\"><p><em>&#8220;Our team is very happy with ClickUp because in the platform they can find everything they need to get their work done, and it\u2019s extremely easy to use compared to other tools.&#8221;<\/em><\/p><\/blockquote><figure class=\"cu-author-quote__author-group\"><figcaption class=\"cu-author-quote__author-info\"><cite class=\"cu-author-quote__author-name\"><a href=\"https:\/\/clickup.com\/customers\/pigment\"><strong>Alexis Valentin<\/strong><\/a><\/cite><span>,\u00a0<\/span><span class=\"cu-author-quote__author-position\"><strong>Global Head of Business Development at Pigment<\/strong><\/span><\/figcaption><\/figure><\/div>\n\n\n<div style=\"background-color: #d9edf7; color: #31708f; border-left-color: #31708f; \" class=\"ub-styled-box ub-notification-box wp-block-ub-styled-box\" id=\"ub-styled-box-6102e89c-5259-41fd-acbf-7726f5e4795d\">\n<p id=\"ub-styled-box-notification-content-\"><strong>Read More<\/strong>: <a href=\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/\">How ClickUp Customer Support Uses ClickUp<\/a><\/p>\n\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"8-2-zendesk-talk-best-cloud-based-crm-solution\">2. Zendesk Talk (Best cloud-based CRM solution)<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"1047\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-763-1400x1047.png\" alt=\"Zendesk Talk\" class=\"wp-image-437399\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-763-1400x1047.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-763-300x224.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-763-768x574.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-763-700x524.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-763.png 1476w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><figcaption class=\"wp-element-caption\">via &nbsp;<a href=\"https:\/\/www.zendesk.com\/in\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Zendesk Talk<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p><a href=\"https:\/\/www.zendesk.com\/in\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Zendesk Talk<\/a> is a cloud-based CRM solution integrated into the Zendesk Support platform. It allows teams to manage phone calls alongside other support channels. To get started, confirm number availability, follow regulatory guidelines, understand associated costs, and prepare your network and hardware for optimal performance.<\/p>\n\n\n\n<p>Once you activate Talk and configure its settings, your team can start making and receiving calls immediately. Zendesk Talk integrates seamlessly with various software platforms, enabling businesses to provide unified support across multiple channels.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"9-zendesk-talk-best-features\">Zendesk Talk best features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Integrate voice, email, and text channels into a single platform<\/li>\n\n\n\n<li>Automate call routing, responses, and transcription with AI-powered tools<\/li>\n\n\n\n<li>Personalize customer interactions with comprehensive customer profiles<\/li>\n\n\n\n<li>Collect customer information and route calls effectively using the IVR system<\/li>\n\n\n\n<li>Track call operations and gain actionable insights with real-time analytics<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"10-zendesk-talk-limitations\">Zendesk Talk limitations<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Relies on additional add-ons to access certain features<\/li>\n\n\n\n<li>Cost may be a challenge for smaller teams<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"11-zendesk-talk-pricing\">Zendesk Talk pricing<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Support Team<\/strong>: $25\/month per agent<\/li>\n\n\n\n<li><strong>Suite Team<\/strong>: $69\/month per agent<\/li>\n\n\n\n<li><strong>Suite Professional:<\/strong> $149\/month per agent<\/li>\n\n\n\n<li><strong>Suite Enterprise<\/strong>: Custom pricing<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"12-zendesk-talk-ratings-and-reviews\">Zendesk Talk ratings and reviews<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>G2<\/strong>: 4.3\/5 (6,900+ reviews)<\/li>\n\n\n\n<li><strong>Capterra<\/strong>: 4.9\/5 (4,000+ reviews)<\/li>\n<\/ul>\n\n\n<div style=\"background-color: #d9edf7; color: #31708f; border-left-color: #31708f; \" class=\"ub-styled-box ub-notification-box wp-block-ub-styled-box\" id=\"ub-styled-box-1fde3292-4aed-468d-9cfa-69559d28cfd1\">\n<p id=\"ub-styled-box-notification-content-\"><strong>Also Read<\/strong>: <a href=\"https:\/\/clickup.com\/blog\/crm-software-examples\/\">Best CRM Software Examples and Their Use Cases to Increase Productivity<\/a><\/p>\n\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"13-3-ringcentral-contact-center-best-all-in-one-communications-system\">3. RingCentral Contact Center (Best all-in-one communications system)<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"758\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-764-1400x758.png\" alt=\"RingCentral Contact Center\" class=\"wp-image-437405\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-764-1400x758.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-764-300x162.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-764-768x416.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-764-700x379.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-764.png 1456w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.ringcentral.com\/contact-center.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">RingCentral Contact Center<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p><a href=\"https:\/\/www.ringcentral.com\/contact-center.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">RingCentral Contact Center<\/a> combines video calls, messaging, and phone services for inbound call centers in one unified platform. It seamlessly integrates with tools like Slack and Microsoft Teams, making it a flexible option for call centers.<\/p>\n\n\n\n<p>The platform offers in-depth analytics for tracking call center performance and service quality, user activity, and engagement. These insights help teams identify issues and improve processes.<\/p>\n\n\n\n<p>For call centers, RingCentral includes critical features like automated call distribution, interactive voice response (IVR), and advanced analytics to boost operational efficiency and enhance customer experiences.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"14-ringcentral-contact-center-best-features\">RingCentral Contact Center best features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create transcripts and captions for detailed post-meeting summaries<\/li>\n\n\n\n<li>Access meetings on desktop, mobile browsers, or the app<\/li>\n\n\n\n<li>Collaborate in real-time with interactive whiteboards and shared notes<\/li>\n\n\n\n<li>Use host controls, waiting rooms, and end-to-end encryption for secure meetings<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"15-ringcentral-contact-center-limitations\">RingCentral Contact Center limitations<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Time-consuming setup process for the phone application<\/li>\n\n\n\n<li>Slower integration speeds when syncing with Salesforce<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"16-ringcentral-contact-center-pricing\">RingCentral Contact Center pricing<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>RingCX<\/strong>: $69\/month per agent<\/li>\n\n\n\n<li><strong>RingCentral Contact Center Enterprise:<\/strong> Custom pricing<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"17-ringcentral-contact-center-ratings-and-reviews\">RingCentral Contact Center ratings and reviews<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>G2<\/strong>: 4.0\/5 (140+ reviews)<\/li>\n\n\n\n<li><strong>Capterra<\/strong>: 4.3\/5 (200+ reviews)<\/li>\n<\/ul>\n\n\n<div style=\"border: 3px dotted #9b51e0; border-radius: 0%; background-color: inherit; \" class=\"ub-styled-box ub-bordered-box wp-block-ub-styled-box\" id=\"ub-styled-box-c12b25c2-402d-451a-983b-b5984ccb10d6\">\n<p id=\"ub-styled-box-bordered-content-\"><strong>\ud83e\udde0 Fun Fact: <\/strong>Call center agents can <a href=\"https:\/\/www.voicespin.com\/blog\/what-data-to-collect-in-call-center-and-to-analyze\/?\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">spend over 6 minutes<\/a> on average per customer call, including time spent searching for customer data. With an integrated CRM system, that time could be slashed, leading to faster resolutions and happier customers!<\/p>\n\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"18-4-freshdesk-contact-center-best-for-support-tickets\">4. Freshdesk Contact Center (Best for support tickets)<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"1356\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-765-1400x1356.png\" alt=\"Freshdesk Contact Center\" class=\"wp-image-437409\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-765-1400x1356.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-765-300x291.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-765-768x744.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-765-700x678.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-765.png 1410w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.freshworks.com\/freshcaller-cloud-pbx\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Freshdesk Contact Center<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>Helping call centers deliver seamless, personalized service, <a href=\"https:\/\/www.freshworks.com\/freshcaller-cloud-pbx\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Freshdesk Contact Center <\/a>prioritizes customer support and ticketing with robust features. Its knowledge base lets teams efficiently store, access, and share information, simplifying the resolution of customer queries.<\/p>\n\n\n\n<p>Articles are grouped into folders for easy organization and quick access. Folder visibility can be customized for platforms like web widgets or mobile apps, ensuring the right users see relevant content.&nbsp;<\/p>\n\n\n\n<p>Additionally, meta descriptions for external folders improve search engine performance, making content more accessible.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"19-freshdesk-contact-center-best-features\">Freshdesk Contact Center best features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create multilingual knowledge bases to serve diverse customer groups<\/li>\n\n\n\n<li>Export solution articles in bulk and update them using the Freshdesk API<\/li>\n\n\n\n<li>Connect with customers across email, phone, live chat, and social media from one platform<\/li>\n\n\n\n<li>Automate routine tasks and address FAQs with built-in AI tools<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"20-freshdesk-contact-center-limitations\">Freshdesk Contact Center limitations<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Address limited refinement in analytics, making it harder to monitor solution feedback<\/li>\n\n\n\n<li>Manage slower performance when handling multiple tickets or large document edits<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"21-freshdesk-contact-center-pricing\">Freshdesk Contact Center pricing<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Free<\/strong><\/li>\n\n\n\n<li><strong>Growth<\/strong>: $18\/user per month<\/li>\n\n\n\n<li><strong>Pro<\/strong>: $59\/user per month<\/li>\n\n\n\n<li><strong>Enterprise<\/strong>: $95\/user per month<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"22-freshdesk-contact-center-ratings-and-reviews\">Freshdesk Contact Center ratings and reviews<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>G2<\/strong>: 4.1\/5 (140+ reviews)<\/li>\n\n\n\n<li><strong>Capterra<\/strong>: 4.5\/5 (3,300+ reviews)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"23-what-real-life-users-are-saying-about-freshdesk\">What real-life users are saying about Freshdesk<\/h4>\n\n\n\n<div class=\"wp-block-clickup-clickup-author-quote cu-author-quote undefined\"><blockquote class=\"cu-author-quote__quote\"><p><em>\u201cIt is simple and easy to use. You can use it on any PC or mobile device. It is cheaper than other providers and there is virtually no downtime. The quality of the calls is outstanding.\u201d<\/em><\/p><\/blockquote><figure class=\"cu-author-quote__author-group\"><figcaption class=\"cu-author-quote__author-info\"><cite class=\"cu-author-quote__author-name\"><a href=\"https:\/\/www.g2.com\/products\/freshdesk-contact-center\/reviews\/freshdesk-contact-center-review-8345456\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">G2<\/a> review<\/cite><\/figcaption><\/figure><\/div>\n\n\n<div style=\"background-color: #d9edf7; color: #31708f; border-left-color: #31708f; \" class=\"ub-styled-box ub-notification-box wp-block-ub-styled-box\" id=\"ub-styled-box-b502e67b-80e4-4e35-aa58-70b2a59fcfc9\">\n<p id=\"ub-styled-box-notification-content-\"><strong>Read More<\/strong>: <a href=\"https:\/\/clickup.com\/blog\/customer-service-etiquette\/\">How to Improve Your Customer Service Etiquette<\/a><\/p>\n\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"24-5-aircall-best-customer-communication-and-engagement-platform\">5. Aircall (Best customer communication and engagement platform)<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"795\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-766-1400x795.png\" alt=\"Aircall\" class=\"wp-image-437410\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-766-1400x795.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-766-300x170.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-766-768x436.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-766-1536x873.png 1536w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-766-700x398.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-766.png 1600w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/aircall.io\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Aircall<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p><a href=\"https:\/\/aircall.io\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Aircall<\/a> is a cloud-based phone system designed for small and medium businesses. It offers a robust communication platform and is an excellent choice for customer service, sales, and IT teams that need a reliable and user-friendly CRM. The platform integrates seamlessly with popular helpdesk and productivity tools and supports both inbound and outbound calls.<\/p>\n\n\n\n<p>The platform is attractive for call centers because of its simple interface and advanced call management features. Despite criticism around pricing, its strong performance and functionality often outweigh these concerns.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"25-aircall-best-features\">Aircall best features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Host live call conferences with up to five participants<\/li>\n\n\n\n<li>Route calls directly to specific agents or teams for faster issue resolution<\/li>\n\n\n\n<li>Send and receive SMS and MMS to cater to clients who prefer text communication<\/li>\n\n\n\n<li>Offer call queuing and callback options to reduce waiting time and improve customer satisfaction<\/li>\n\n\n\n<li>Switch between parallel calls or handle multiple calls simultaneously<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"26-aircall-limitations\">Aircall limitations<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Occasional call quality issues, such as dropped calls and latency, particularly in mobile apps<\/li>\n\n\n\n<li>Interruptions from pop-up notifications during calls<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"27-aircall-pricing\">Aircall pricing<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Essentials<\/strong>: $40\/license<\/li>\n\n\n\n<li><strong>Professional<\/strong>: $70\/license<\/li>\n\n\n\n<li><strong>Custom<\/strong>: Call for pricing<\/li>\n\n\n\n<li><strong>Aircall Add-on<\/strong>: $9\/license<\/li>\n\n\n\n<li><strong>Aircall Analytics + Add-on<\/strong>: $15\/license<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"28-aircall-ratings-and-reviews\">Aircall ratings and reviews<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>G2<\/strong>: 4.3\/5 (1,100+ reviews)<\/li>\n\n\n\n<li><strong>Capterra<\/strong>: 4.2\/5 (400+ reviews)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"29-6-five9-best-call-amp-contact-center-as-a-service-ccaas-provider\">6. Five9 (Best call &amp; contact center as a service (CCaaS) provider)<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1126\" height=\"758\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-767.png\" alt=\"Five9: call center crm software\" class=\"wp-image-437411\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-767.png 1126w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-767-300x202.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-767-768x517.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-767-700x471.png 700w\" sizes=\"auto, (max-width: 1126px) 100vw, 1126px\" \/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.five9.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Five9<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>Deliver exceptional customer experiences with <a href=\"https:\/\/www.five9.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Five9<\/a>, a cloud-based CCaaS platform supporting omnichannel communication across voice, SMS, email, chat, and social messaging.<\/p>\n\n\n\n<p>Five9 offers advanced Workforce Engagement Management (WEM) tools for efficient staffing, real-time monitoring, and accurate scheduling. Its AI-powered features, including virtual agents, real-time transcription, and call summarization, boost productivity and accelerate resolutions.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"30-five9-best-features\">Five9 best features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manage voice, SMS, email, chat, and social messaging in one platform<\/li>\n\n\n\n<li>Leverage Workforce Engagement Management (WEM) for forecasting, scheduling, and real-time monitoring<\/li>\n\n\n\n<li>Optimize staffing with intraday management and skill-based task matching<\/li>\n\n\n\n<li>Utilize AI features like virtual agents, real-time transcription, and call summaries<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"31-five9-limitations\">Five9 limitations<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Occasional loading delays and freezing problems<\/li>\n\n\n\n<li>Issues with call drops, login errors, and unexpected disconnections<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"32-five9-pricing\">Five9 pricing<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Digital<\/strong>: $119\/month (36-month contract with easy monthly payments)<\/li>\n\n\n\n<li><strong>Core<\/strong>: $119\/month (36-month contract with easy monthly payments)<\/li>\n\n\n\n<li><strong>Premium, Optimum &amp; Ultimate<\/strong>: Custom pricing<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"33-five9-ratings-and-reviews\">Five9 ratings and reviews<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>G2<\/strong>: 4.0\/5 (450+ reviews)<\/li>\n\n\n\n<li><strong>Capterra<\/strong>: 4.2\/5 (465+ reviews)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"34-what-real-life-users-are-saying-about-five9\">What real-life users are saying about Five9<\/h4>\n\n\n\n<div class=\"wp-block-clickup-clickup-author-quote cu-author-quote undefined\"><blockquote class=\"cu-author-quote__quote\"><p><em>\u201cOverall I really love using Five9, it&#8217;s effective for the most part and navigation is pretty easy once you get used to the system, sometimes has it&#8217;s glitches from time to time with login issues but would still recommend the software to anyone curious of purchasing.\u201d<\/em><\/p><\/blockquote><figure class=\"cu-author-quote__author-group\"><figcaption class=\"cu-author-quote__author-info\"><cite class=\"cu-author-quote__author-name\"><a href=\"https:\/\/www.capterra.in\/software\/132405\/five9\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Capterra<\/a> review<\/cite><\/figcaption><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"35-7-dialpad-best-ai-powered-customer-communications-platform\">7. Dialpad (Best AI-powered customer communications platform)<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"698\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-768-1400x698.png\" alt=\"Dialpad: call center crm software\" class=\"wp-image-437412\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-768-1400x698.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-768-300x150.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-768-768x383.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-768-700x349.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-768.png 1520w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.dialpad.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Dialpad<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>Built for modern call centers, <a href=\"https:\/\/www.dialpad.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Dialpad<\/a> is a robust call center CRM software that blends advanced AI capabilities with a unified communications platform to enhance sales, support, and team collaboration.<\/p>\n\n\n\n<p>Its AI-powered features, such as real-time transcription, live coaching, and automated note-taking, eliminate repetitive tasks and optimize workflows.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"36-dialpad-best-features\">Dialpad best features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Generate real-time AI transcriptions for instant call notes and follow-ups<\/li>\n\n\n\n<li>Integrate seamlessly with CRM and productivity tools to simplify workflows<\/li>\n\n\n\n<li>Build custom playbooks to enhance team performance and improve call outcomes<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"37-dialpad-limitations\">Dialpad limitations<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Occasional transcription errors with complex terminologies<\/li>\n\n\n\n<li>Audio quality may depend on network stability<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"38-dialpad-pricing\">Dialpad pricing<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Essentials<\/strong>: $95\/user per month<\/li>\n\n\n\n<li><strong>Advanced<\/strong>: $135\/user per month<\/li>\n\n\n\n<li><strong>Premium<\/strong>: $170\/user per month<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"39-dialpad-ratings-and-reviews\">Dialpad ratings and reviews<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>G2<\/strong>: 4.4\/5 (4,400+ reviews)<\/li>\n\n\n\n<li><strong>Capterra<\/strong>: 4.2\/5 (530+ reviews)<\/li>\n<\/ul>\n\n\n<div style=\"background-color: #d9edf7; color: #31708f; border-left-color: #31708f; \" class=\"ub-styled-box ub-notification-box wp-block-ub-styled-box\" id=\"ub-styled-box-d8677f89-95db-4b53-84a0-a39076eb4085\">\n<p id=\"ub-styled-box-notification-content-\"><strong>Also Read:<\/strong> <a href=\"https:\/\/clickup.com\/blog\/crm-software-examples\/\">Best CRM Software Examples and Their Use Cases<\/a><\/p>\n\n\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"40-8-convoso-best-outbound-call-center-solution-to-boost-sales-amp-efficiency\">8. Convoso (Best outbound call center solution to boost sales &amp; efficiency)<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"746\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-769-1400x746.png\" alt=\"Convoso: call center crm software\" class=\"wp-image-437413\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-769-1400x746.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-769-300x160.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-769-768x409.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-769-1536x818.png 1536w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-769-700x373.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-769.png 1600w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.convoso.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Convoso<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>If you&#8217;re looking to streamline lead generation and conversions, try <a href=\"https:\/\/www.convoso.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Convoso<\/a>. This cloud-based contact center platform offers tools like predictive, power and preview dialing, two-way texting, outbound emails, voicemail drops, and dynamic IVR to engage leads across multiple channels.<\/p>\n\n\n\n<p>Its predictive dialer optimizes agent availability for maximum call volume, while the dynamic IVR automates customer interactions, blending automated responses with human support for a smooth, efficient experience.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"41-convoso-best-features\">Convoso best features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure a smooth process for transfers, manual dialing, and inbound callback queue<\/li>\n\n\n\n<li>Get customizable dashboards for detailed, personalized reporting<\/li>\n\n\n\n<li>Increase contact rates and efficiency with the predictive dialer<\/li>\n\n\n\n<li>Enable two-way texting, outbound emailing, and voicemail drops for a broader reach<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"42-convoso-limitations\">Convoso limitations<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Updates can cause glitches that affect system performance<\/li>\n\n\n\n<li>Complex configurations are either restricted or not possible<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"43-convoso-pricing\">Convoso pricing<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom pricing<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"44-convoso-ratings-and-reviews\">Convoso ratings and reviews<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>G2<\/strong>: 4.5\/5 (200+ reviews)<\/li>\n\n\n\n<li><strong>Capterra<\/strong>: 4.5\/5 (300+ reviews)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"45-what-real-life-users-are-saying-about-convoso\">What real-life users are saying about Convoso<\/h4>\n\n\n\n<div class=\"wp-block-clickup-clickup-author-quote cu-author-quote undefined\"><blockquote class=\"cu-author-quote__quote\"><p><em>\u201cI like its user friendly interface, convoso was simple and easy to navigate. I also like how it showed various data like my conversion rate which kept me on track.\u201d<\/em><\/p><\/blockquote><figure class=\"cu-author-quote__author-group\"><figcaption class=\"cu-author-quote__author-info\"><cite class=\"cu-author-quote__author-name\"><a href=\"https:\/\/www.g2.com\/products\/convoso\/reviews\/convoso-review-10837978\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">G2<\/a> review<\/cite><\/figcaption><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"46-9-bitrix24-best-for-optimizing-cloud-based-customer-interactions\">9. Bitrix24 (Best for optimizing cloud-based customer interactions)<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"823\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-770-1400x823.png\" alt=\"Bitrix24: call center crm software\" class=\"wp-image-437416\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-770-1400x823.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-770-300x176.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-770-768x452.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-770-700x412.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-770.png 1466w\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" \/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.bitrix24.in\/tools\/crm\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Bitrix24<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p>Looking for an all-in-one solution? <a href=\"https:\/\/www.bitrix24.in\/tools\/crm\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Bitrix24<\/a> combines CRM and business management tools with AI-driven features to streamline operations. With over 35 customizable tools, it handles communication, collaboration, sales, and project management, eliminating the need for multiple systems.<\/p>\n\n\n\n<p>The platform simplifies data migration, integrates with existing apps, and includes CoPilot, a free AI assistant that automates routine tasks and boosts productivity.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"47-bitrix24-best-features\">Bitrix24 best features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Set up a virtual office for seamless remote collaboration<\/li>\n\n\n\n<li>Leverage a robust CRM with marketing automation and customer support<\/li>\n\n\n\n<li>Utilize telephony and live chat for efficient client interactions<\/li>\n\n\n\n<li>Create websites and online stores using an intuitive builder with templates<\/li>\n\n\n\n<li>Integrate with tools like Zoom, Dropbox, and QuickBooks for a connected workflow<\/li>\n\n\n\n<li>Automate routine tasks and boost productivity with CoPilot<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"48-bitrix24-limitations\">Bitrix24 limitations<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cluttered, unintuitive interface makes navigation difficult for new users<\/li>\n\n\n\n<li>Complex reporting tools complicate data analysis and decision-making<\/li>\n\n\n\n<li>Limited functionality in the mobile app reduces usability<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"49-bitrix24-pricing\">Bitrix24 pricing<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Basic<\/strong>: $23.20\/month per 5 users<\/li>\n\n\n\n<li><strong>Standard<\/strong>: $58.18\/month per 50 users<\/li>\n\n\n\n<li><strong>Professional<\/strong>: $116.48\/month per 100 users<\/li>\n\n\n\n<li><strong>Enterprise<\/strong>: $233.07\/month per 250 users<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"50-bitrix24-ratings-and-reviews\">Bitrix24 ratings and reviews<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>G2<\/strong>: 4.1\/5 (540+ reviews)<\/li>\n\n\n\n<li><strong>Capterra<\/strong>: 4.2\/5 (920+ reviews)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"51-10-hubspot-crm-best-for-free-core-crm-functionality-\">10. HubSpot CRM (Best for free core CRM functionality)&nbsp;<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1274\" height=\"594\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-771.png\" alt=\"HubSpot CRM: call center crm software\" class=\"wp-image-437419\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-771.png 1274w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-771-300x140.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-771-768x358.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/image-771-700x326.png 700w\" sizes=\"auto, (max-width: 1274px) 100vw, 1274px\" \/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.hubspot.com\/products\/crm\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">HubSpot CRM<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p><a href=\"https:\/\/www.hubspot.com\/products\/crm\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">HubSpot<\/a> provides an all-in-one platform with tools for CRM, sales, marketing automation, and customer service. Its CRM suite helps businesses efficiently manage customer relationships with features like organized customer data, communication tracking, and improved team collaboration.<\/p>\n\n\n\n<p>HubSpot CRM offers sales tracking, customer support management, and automated workflows in a user-friendly system. By integrating interactions across channels, it enables timely, personalized support. Customizable dashboards display real-time data, keeping your team aligned and informed.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"52-hubspot-crm-best-features\">HubSpot CRM best features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manage sales and marketing with integrated lead-generation tools<\/li>\n\n\n\n<li>Enhance customer service using ticketing systems, live chat, and feedback tools<\/li>\n\n\n\n<li>Track interactions, sales, and campaigns with advanced analytics<\/li>\n\n\n\n<li>Automate tasks to streamline processes and save time<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"53-hubspot-crm-limitations\">HubSpot CRM limitations<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>High costs for marketing add-ons can be a barrier for small businesses<\/li>\n\n\n\n<li>Lacks visual appeal in the UI, which affects user engagement<\/li>\n\n\n\n<li>Limited API coverage and functionality for integrations<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"54-hubspot-crm-pricing\">HubSpot CRM pricing<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Free<\/strong><\/li>\n\n\n\n<li><strong>Starter Customer Platform: <\/strong>$20\/month per user<\/li>\n\n\n\n<li><strong>Professional Customer Platform<\/strong>: $1,170\/month per 5 users<\/li>\n\n\n\n<li><strong>Enterprise Customer Platform<\/strong>: $4,300\/month per 7 users<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"55-hubspot-crm-ratings-and-reviews\">HubSpot CRM ratings and reviews<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>G2<\/strong>: 4.4\/5 (12,200+ reviews)<\/li>\n\n\n\n<li><strong>Capterra<\/strong>: 4.5\/5 (4,200+ reviews)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"56-what-real-life-users-are-saying-about-hubspot\">What real-life users are saying about HubSpot<\/h4>\n\n\n\n<div class=\"wp-block-clickup-clickup-author-quote cu-author-quote undefined\"><blockquote class=\"cu-author-quote__quote\"><p><em>\u201cImplemented HubSpot at out company about 6 months ago. Has been great for our sales, marketing, and service teams to have one spot to centralize data. Before, all our contacts were scattered between Gmail, our website, random spreadsheets and post it notes\u2026 yeah, we needed it.\u201d<\/em><\/p><\/blockquote><figure class=\"cu-author-quote__author-group\"><figcaption class=\"cu-author-quote__author-info\"><cite class=\"cu-author-quote__author-name\"><a href=\"https:\/\/www.reddit.com\/r\/hubspot\/comments\/obkk4g\/is_hubspot_good_as_a_crm\/?rdt=52719\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Reddit<\/a> review<\/cite><\/figcaption><\/figure><\/div>\n\n\n<div style=\"background-color: #d9edf7; color: #31708f; border-left-color: #31708f; \" class=\"ub-styled-box ub-notification-box wp-block-ub-styled-box\" id=\"ub-styled-box-e287f7a8-fe8f-4a60-a1e9-06449ac8cfc1\">\n<p id=\"ub-styled-box-notification-content-\"><strong>\ud83d\udca1 Pro Tip:<\/strong> Start with the basics when setting up a CRM. Focus on key features that support your business goals and roll them out gradually. Offer comprehensive training to help your team fully embrace and use the system to its full potential.<\/p>\n\n\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"57-get-started-with-the-best-crm-software-for-call-centers-clickup\">Get Started with the Best CRM Software for Call Centers: ClickUp<\/h2>\n\n\n\n<p>In a call center, uninterrupted focus on client management tasks is rare. Traditional CRM systems often require time-consuming steps to access essential data.<\/p>\n\n\n\n<p>With the right call center and CRM integration, everything from customer inquiries to team collaboration is in one place. This makes it easy to find important information and avoid repeating tasks.<\/p>\n\n\n\n<p>ClickUp\u2019s CRM offers powerful tools and integrations to help you set up efficient processes. It&#8217;s one platform for everything you need, from routine tasks to complex customer interactions.<\/p>\n\n\n\n<p><a href=\"https:\/\/clickup.com\/signup-1\">Sign up for a free account today<\/a> and start organizing your customer data!<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With 86% of buyers willing to pay more for a great customer experience, the stakes are high. Selecting the best call center CRM software is crucial for delivering exceptional customer experiences to stay relevant. We\u2019ve done the legwork for you\u2014 here\u2019s a list of the top 10 customer relationship management (CRM) software used in call [&hellip;]<\/p>\n","protected":false},"author":117,"featured_media":437437,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cu_sticky_sidebar_cta_is_visible":true,"cu_sticky_sidebar_cta_title":"Start using ClickUp today","cu_sticky_sidebar_cta_bullet_1":"Manage all your work in one place","cu_sticky_sidebar_cta_bullet_2":"Collaborate with your team","cu_sticky_sidebar_cta_bullet_3":"Use ClickUp for FREE\u2014forever","cu_sticky_sidebar_cta_button_text":"Get Started","cu_sticky_sidebar_cta_button_link":"","footnotes":""},"categories":[223],"tags":[],"class_list":["post-437313","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-software"],"featured_image_src":"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/call-center-crm-software-Featured-Image.png","author_info":{"display_name":"Garima Behal","author_link":"https:\/\/clickup.com\/blog\/author\/gbehalclickup-com\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>10 Best Call Center CRM Software for Customer Support<\/title>\n<meta name=\"description\" content=\"Discover the top 10 call center CRM software to streamline customer support and improve efficiency in 2026.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/clickup.com\/blog\/crm-call-center-software\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 Best Call Center CRM Software for Customer Support\" \/>\n<meta property=\"og:description\" content=\"Discover the top 10 call center CRM software to streamline customer support and improve efficiency in 2026.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/clickup.com\/blog\/crm-call-center-software\/\" \/>\n<meta property=\"og:site_name\" content=\"The ClickUp Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/clickupprojectmanagement\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-27T10:16:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-27T09:35:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/03\/call-center-crm-software-Featured-Image.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1400\" \/>\n\t<meta property=\"og:image:height\" content=\"1050\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Garima Behal\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@clickup\" \/>\n<meta name=\"twitter:site\" content=\"@clickup\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Garima Behal\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"16 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/clickup.com\\\/blog\\\/crm-call-center-software\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/clickup.com\\\/blog\\\/crm-call-center-software\\\/\"},\"author\":{\"name\":\"Garima Behal\",\"@id\":\"https:\\\/\\\/clickup.com\\\/blog\\\/#\\\/schema\\\/person\\\/b8dd908c65cfb661a6863c61fa24a79f\"},\"headline\":\"10 Best Call Center CRM Software for Streamlined Customer Support\",\"datePublished\":\"2025-03-27T10:16:46+00:00\",\"dateModified\":\"2025-04-27T09:35:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/clickup.com\\\/blog\\\/crm-call-center-software\\\/\"},\"wordCount\":3163,\"publisher\":{\"@id\":\"https:\\\/\\\/clickup.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/clickup.com\\\/blog\\\/crm-call-center-software\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/clickup.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/call-center-crm-software-Featured-Image.png\",\"articleSection\":[\"Software\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/clickup.com\\\/blog\\\/crm-call-center-software\\\/\",\"url\":\"https:\\\/\\\/clickup.com\\\/blog\\\/crm-call-center-software\\\/\",\"name\":\"10 Best Call Center CRM Software for Customer Support\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/clickup.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/clickup.com\\\/blog\\\/crm-call-center-software\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/clickup.com\\\/blog\\\/crm-call-center-software\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/clickup.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/call-center-crm-software-Featured-Image.png\",\"datePublished\":\"2025-03-27T10:16:46+00:00\",\"dateModified\":\"2025-04-27T09:35:09+00:00\",\"description\":\"Discover the top 10 call center CRM software to streamline customer support and improve efficiency in 2026.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/clickup.com\\\/blog\\\/crm-call-center-software\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/clickup.com\\\/blog\\\/crm-call-center-software\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/clickup.com\\\/blog\\\/crm-call-center-software\\\/#primaryimage\",\"url\":\"https:\\\/\\\/clickup.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/call-center-crm-software-Featured-Image.png\",\"contentUrl\":\"https:\\\/\\\/clickup.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/call-center-crm-software-Featured-Image.png\",\"width\":1400,\"height\":1050,\"caption\":\"call center crm software - 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