{"id":41700,"date":"2022-09-07T10:29:06","date_gmt":"2022-09-07T17:29:06","guid":{"rendered":"https:\/\/clickup.com\/blog\/?p=41700"},"modified":"2024-03-22T07:24:52","modified_gmt":"2024-03-22T14:24:52","slug":"diggs-using-clickup","status":"publish","type":"post","link":"https:\/\/clickup.com\/blog\/diggs-using-clickup\/","title":{"rendered":"Diggs: How We Improved Project Tracking and Team Collaboration with ClickUp"},"content":{"rendered":"<p>An efficient <a href=\"https:\/\/clickup.com\/blog\/best-project-management-tools\/\">project management tool<\/a> is key to the success of every organization. It keeps all of the <a href=\"https:\/\/clickup.com\/blog\/project-stakeholders\/\">project stakeholders<\/a> on the same page and the business moving forward.<\/p>\n<p>And as a project manager of any company, and especially for fast-growing start-ups, you\u2019ll need to invest in a tool that your entire team and organization can use to help carry out complex projects and support your needs as the business continues to scale. <\/p>\n<p><em>The problem?<\/em>\u00a0<\/p>\n<div class=\"wp-block-clickup-clickup-author-quote cu-author-quote undefined\">\n<blockquote class=\"cu-author-quote__quote\">\n<p>\u201cThere was no set standard, and our team was growing quickly, and we didn\u2019t have the time to onboard another system that would require external training.\u00a0<\/p>\n<p>We need something organized, efficient, easy to use, and most importantly, one that each team member could learn quickly!\u201d<\/p>\n<\/blockquote>\n<figure class=\"cu-author-quote__author-group\"><img alt=\"Samantha Dengate Diggs\" class=\"cu-author-quote__image\" decoding=\"async\" height=\"1420\" id=\"41728\" loading=\"lazy\" sizes=\"auto, 50px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/IMG_5541-1-e1662571405257.jpg\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/IMG_5541-1-e1662571405257.jpg 1420w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/IMG_5541-1-e1662571405257-1400x1339.jpg 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/IMG_5541-1-e1662571405257-300x287.jpg 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/IMG_5541-1-e1662571405257-150x150.jpg 150w\" width=\"1420\"\/><figcaption class=\"cu-author-quote__author-info\"><cite class=\"cu-author-quote__author-name\"><a href=\"https:\/\/www.linkedin.com\/in\/samanthadengate\/\" rel=\"noreferrer noopener\" target=\"_blank\">Samantha Dengate<\/a><\/cite><span>,\u00a0<\/span><span class=\"cu-author-quote__author-position\">Senior Project Manager at Diggs<\/span><\/figcaption><\/figure>\n<\/div>\n<p>So where do you find time to learn how to use your project management tool, help coach every team member on how to use it, effectively manage projects, resources, and teams, and focus on growing your business simultaneously?\u00a0\ud83e\udd14<\/p>\n<p>This is exactly what Diggs had trouble with. As their business grew, they needed an easy-to-use tool that supported asynchronous work and helped them <a href=\"https:\/\/clickup.com\/blog\/project-tracker-templates\/\">track projects efficiently<\/a>. After all, isn\u2019t that the point of project management tools?\u00a0<\/p>\n<p>Alright, Samantha, we\u2019re ready to hear your story!\u00a0<\/p>\n<div class=\"ub_table-of-contents\" data-hidetext=\"hide\" data-initiallyhideonmobile=\"false\" data-initiallyshow=\"true\" data-scrolltype=\"auto\" data-showtext=\"show\" id=\"ub_table-of-contents-d36d9ade-f65c-4e0a-a5f0-898665a53f6a\">\n<div class=\"ub_table-of-contents-header-container\">\n<div class=\"ub_table-of-contents-header\">\n<div class=\"ub_table-of-contents-title\">This Article Contains:<\/div>\n<\/div>\n<\/div>\n<div class=\"ub_table-of-contents-extra-container\">\n<div class=\"ub_table-of-contents-container ub_table-of-contents-1-column\">\n<ul>\n<li><a href=\"https:\/\/clickup.com\/blog\/diggs-using-clickup\/#0-tell-us-about-yourself-and-diggs\">Tell us about yourself and Diggs<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/diggs-using-clickup\/#2-back-to-business-what-challenges-were-you-experiencing-as-a-growing-team-\">Challenges<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/diggs-using-clickup\/#3-we%E2%80%99re-glad-you-found-clickup%E2%80%94how%E2%80%99s-it-been-since-implementing-it-to-manage-your-workflow\">Solution and Results<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/diggs-using-clickup\/#6-what-clickup-feature-has-helped-you-the-most-in-your-role-\">Favorite ClickUp Feature<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/diggs-using-clickup\/#7-any-tips-for-those-who-are-new-to-clickup-\">Tips for New ClickUp Users<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<h2 class=\"wp-block-heading\" id=\"0-tell-us-about-yourself-and-diggs\">Tell us about yourself and Diggs<\/h2>\n<p>Hi, I\u2019m Samantha Dengate<strong>\u2014<\/strong>Senior Project Manager at <a href=\"https:\/\/www.diggs.pet\/our-story\/\" rel=\"noreferrer noopener\" target=\"_blank\">Diggs<\/a>!\u00a0\ud83d\udc4b<\/p>\n<p>I am a lover of pets and home products and full of curiosity which brought me into project management in the area of consumer products. I love the process of bringing a great product to market that fills a need and truly enhances your life. Diggs is all about that and more!\u00a0<\/p>\n<p>Diggs is an innovative pet products company from Long Island City, New York, whose story began with the Revol dog crate focused on creating a safer and more positive crate training experience. Through thoughtful design and innovation, the company aims to improve the safety, happiness, and health of pets and their pet guardians. Our Revol crate has been featured in Apartment Therapy, Forbes, Rover.com, and more. We\u2019ve reimagined the crate training experience already\u2013\u2013and we\u2019re just getting started. \ud83d\ude80<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img alt=\"Diggs Pet Supplies\" class=\"wp-image-41703\" decoding=\"async\" height=\"356\" loading=\"lazy\" sizes=\"auto, (max-width: 533px) 100vw, 533px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/image2-1400x934.jpg\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/image2-1400x934.jpg 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/image2-300x200.jpg 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/image2-768x512.jpg 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/image2-1536x1024.jpg 1536w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/image2-700x467.jpg 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/image2.jpg 1999w\" width=\"533\"\/><figcaption class=\"wp-element-caption\">via Diggs<\/figcaption><\/figure>\n<\/div>\n<p>I instantly knew I wanted to be a part of this organization because I could see how much work and care the team puts into developing these products, which I am very much aligned with. I\u2019m a very future-focused person, so our goals aligned in that Diggs and I are constantly planning for our future success.\u00a0<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img alt=\"Diggs Team\" class=\"wp-image-41708\" decoding=\"async\" height=\"-135\" sizes=\"(max-width: 1400px) 100vw, 1400px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/Diggs-Team-1400x1051.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/Diggs-Team-1400x1051.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/Diggs-Team-300x225.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/Diggs-Team-768x576.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/Diggs-Team-1536x1153.png 1536w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/Diggs-Team-700x525.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/Diggs-Team.png 1999w\" width=\"-180\"\/><figcaption class=\"wp-element-caption\">via Diggs<\/figcaption><\/figure>\n<\/div>\n<h3 class=\"wp-block-heading\" id=\"1-when-the-laptop-closes-what-could-we-find-you-doing\">When the laptop closes, what could we find you doing?<\/h3>\n<p>When the laptop closes, the kitchen opens for business! \ud83d\udc69\u200d\ud83c\udf73<\/p>\n<p>I love to cook and try to make a home-cooked dinner at least three nights a week. If I\u2019m not trying a new recipe, I love taking my dog Roux (Roo) on long walks in our neighborhood, trying the endless new additions of restaurants, or unwinding on the couch with my husband, trying to \u201ccompete\u201d with the Jeopardy contestants.<\/p>\n<h2 class=\"wp-block-heading\" id=\"2-back-to-business-what-challenges-were-you-experiencing-as-a-growing-team-\">Back to business: What challenges were you experiencing as a growing team?\u00a0<\/h2>\n<p>Though our current team is quite small compared to other companies, our responsibilities and goals are just as big, and they\u2019re becoming more complex as the business continues to grow. We\u2019re working on scaling the business, growing our team to help support our goals, and expanding the assortment of products, which introduced a lot of complexity in managing new and existing projects.\u00a0<\/p>\n<p>We\u2019ve asked ourselves:<\/p>\n<p>\u201cHow can we create safer and better pet products if we are not also focused on finding opportunities internally to build and evolve our processes to get there?\u201d<\/p>\n<p>So, to help manage our initiatives, we relied on Google apps such as Google Sheets, Docs, and Slides for all prep work, planning, and tracking deliverables.<\/p>\n<p><em>The issue?<\/em><\/p>\n<p><strong>There was no set standard, and our team was growing quickly. <a href=\"https:\/\/clickup.com\/blog\/best-project-management-tools\/\">Project management tools<\/a> had been used in the past, but there wasn\u2019t a set owner of this either.\u00a0<\/strong><\/p>\n<p>As our team grew quickly in size, we didn\u2019t have the time to onboard another system that would require extensive training. <strong>We need something organized, efficient, and easy to use<\/strong>. We tested it out with a few different team members to make sure that individuals felt comfortable and, most importantly, could pick it up quickly!<\/p>\n<p>After trying a few systems, we finally found a match with <a href=\"http:\/\/clickup.com\">ClickUp<\/a>. <\/p>\n<p><strong>The choice to move to ClickUp was based on how easy it was to pick up with a minimal need for training, which was exactly what we needed as a growing startup company<\/strong>.\u00a0<\/p>\n<h2 class=\"wp-block-heading\" id=\"3-we%E2%80%99re-glad-you-found-clickup%E2%80%94how%E2%80%99s-it-been-since-implementing-it-to-manage-your-workflow\">We\u2019re glad you found ClickUp\u2014How\u2019s it been since implementing it to manage your workflow?<\/h2>\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\">\n<div class=\"wp-block-embed__wrapper\">\n<iframe allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen=\"\" frameborder=\"0\" height=\"281\" loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/vB5oPYhwsvI?feature=oembed\" title='How Diggs uses ClickUp to centralize operations and streamline efficiency\"' width=\"500\"><\/iframe>\n<\/div>\n<\/figure>\n<p>The two most significant changes we\u2019ve experienced after using ClickUp have been reduced update meetings and a streamlined approval process.\u00a0<\/p>\n<h3 class=\"wp-block-heading\" id=\"4-1-meetings-\"><strong>1. Meetings<\/strong><\/h3>\n<p>Diggs as a whole has been working to find ways to simplify our communications, so they are more effective. Since we mostly work virtually, we\u2019ve spent more time hopping on online calls, taking away our time and focus.<\/p>\n<p>After using ClickUp individually and as a team, we\u2019ve been able to get our time back, reduce unnecessary update meetings, and make it easier for us to <a href=\"https:\/\/clickup.com\/blog\/team-collaboration\/\">collaborate asynchronously<\/a>. Everyone being able to check a project and task status at any time has given the team greater transparency into others\u2019 workloads, reducing the need for frequent touch bases, thus giving everyone a little more time back.<\/p>\n<p>And when we do have meetings, we\u2019ve found ourselves more efficient and productive in the meetings since most of the updates and prep work were handled in ClickUp.\u00a0<\/p>\n<h3 class=\"wp-block-heading\" id=\"5-2-revision-and-approval-process-\"><strong>2. Revision and Approval Process\u00a0<\/strong><\/h3>\n<p>A game-changing process has been working through revisions and approvals of <a href=\"https:\/\/clickup.com\/blog\/team-collaboration-software\/\">creative assets collaboratively<\/a>.\u00a0<\/p>\n<p>Before ClickUp, meetings, and back-and-forth email communications led to a black hole where items were left unseen and unattended. Due to this, tasks were not being reviewed on time, and no one knew how the creative development was going.<\/p>\n<p>Now, everyone on the team can clearly see when action items are due, <a href=\"https:\/\/clickup.com\/features\/chat-view\">chat and collaborate within the tasks<\/a>. It\u2019s clear who is responsible and when the <a href=\"https:\/\/clickup.com\/features\/dates-and-times\">deliverable is due<\/a>, and it\u2019s been so much easier to work within the task of creative asset creation for teams to review assets, add comments, and then receive <a href=\"https:\/\/clickup.com\/manage-your-notifications\">alerts and notifications<\/a> when revisions have been made and finalized.<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img alt=\"Docs, Chat, and List view in ClickUp\" class=\"wp-image-39439\" decoding=\"async\" height=\"1055\" loading=\"lazy\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/Docs_Chat-view_List-view_Homepage-4-1400x1055.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/Docs_Chat-view_List-view_Homepage-4-1400x1055.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/Docs_Chat-view_List-view_Homepage-4-300x226.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/Docs_Chat-view_List-view_Homepage-4-768x579.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/Docs_Chat-view_List-view_Homepage-4-1536x1157.png 1536w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/Docs_Chat-view_List-view_Homepage-4-700x527.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/Docs_Chat-view_List-view_Homepage-4.png 1934w\" width=\"1400\"\/><figcaption class=\"wp-element-caption\">Set single and multiple assignees to a task, chat within a comment or via built-in Chat view, and simultaneously collaborate in Docs\u00a0<\/figcaption><\/figure>\n<\/div>\n<h2 class=\"wp-block-heading\" id=\"6-what-clickup-feature-has-helped-you-the-most-in-your-role-\">What ClickUp feature has helped you the most in your role?\u00a0<\/h2>\n<p>My personal favorite feature is the fully customizable <a href=\"https:\/\/clickup.com\/features\/dashboards\">Dashboard in ClickUp,<\/a> specifically the portfolio view, which helps me quickly see where we might be falling behind. The Portfolio widget is a <a href=\"https:\/\/help.clickup.com\/hc\/en-us\/articles\/6312164195095-Custom-Widgets\">custom Dashboard widget<\/a> that lets you categorize and track the progress of <a href=\"https:\/\/help.clickup.com\/hc\/en-us\/articles\/6309944875671-Task-Overview\">tasks<\/a> in your Workspace.<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img alt=\"ClickUp Portfolio Dashboard Widget\" class=\"wp-image-41712\" decoding=\"async\" height=\"540\" loading=\"lazy\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/image5.gif\" width=\"960\"\/><figcaption class=\"wp-element-caption\">Get a high-level overview of how aligned initiatives are progressing with the Portfolio widget in ClickUp<\/figcaption><\/figure>\n<\/div>\n<figure class=\"wp-block-image size-large\"><img alt=\"Portfolio widget in ClickUp\" class=\"wp-image-41715\" decoding=\"async\" height=\"576\" loading=\"lazy\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/image4-1400x576.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/image4-1400x576.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/image4-300x123.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/image4-768x316.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/image4-1536x632.png 1536w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/image4-700x288.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/image4.png 1999w\" width=\"1400\"\/><figcaption class=\"wp-element-caption\">Portfolios are the mission control for everything you need to track in your business\u2014from strategy to execution<\/figcaption><\/figure>\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/clickup.com\/features\/dashboards\" style=\"background-color:#7b68ee\">Try ClickUp Dashboards<\/a><\/div>\n<\/div>\n<h2 class=\"wp-block-heading\" id=\"7-any-tips-for-those-who-are-new-to-clickup-\">Any tips for those who are new to ClickUp?\u00a0<\/h2>\n<ul>\n<li>Take advantage of ClickUp\u2019s <a href=\"https:\/\/clickup.com\/onboarding\/get-started\">onboarding resources<\/a><\/li>\n<li>Create a \u201cfake\u201d project to test features, views, and <a href=\"https:\/\/clickup.com\/features\/task-tags\">new tags<\/a> or organization systems<\/li>\n<li>Reach out to your peers in your organization to discuss how they use ClickUp. I\u2019ve learned so much by just seeing how others in our organization have customized it for their use!<\/li>\n<\/ul>\n<p><em>Want to fast-track your learning, master the ins and outs of ClickUp, and start using it to improve your workflow and business processes?<\/em><\/p>\n<p><a href=\"https:\/\/university.clickup.com\/\">Sign up for ClickUp University today<\/a> and get access to courses to level up your ClickUp skills\u2014it\u2019s free. \ud83d\ude4c<\/p>\n","protected":false},"excerpt":{"rendered":"<p>An efficient project management tool is key to the success of every organization. It keeps all of the project stakeholders on the same page and the business moving forward. And as a project manager of any company, and especially for fast-growing start-ups, you\u2019ll need to invest in a tool that your entire team and organization [&hellip;]<\/p>\n","protected":false},"author":42,"featured_media":41722,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ub_ctt_via":"","cu_sticky_sidebar_cta_is_visible":true,"cu_sticky_sidebar_cta_title":"Start using ClickUp today","cu_sticky_sidebar_cta_bullet_1":"Manage all your work in one place","cu_sticky_sidebar_cta_bullet_2":"Collaborate with your team","cu_sticky_sidebar_cta_bullet_3":"Use ClickUp for FREE\u2014forever","cu_sticky_sidebar_cta_button_text":"Get Started","cu_sticky_sidebar_cta_button_link":"","_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[758],"tags":[],"class_list":["post-41700","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-using-clickup"],"featured_image_src":"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/UGC-Blog-Diggs-Pets.png","author_info":{"display_name":"Leila Cruz","author_link":"https:\/\/clickup.com\/blog\/author\/leila\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Diggs: How We Improved Project Tracking and Team Collaboration with ClickUp | The ClickUp Blog<\/title>\n<meta name=\"description\" content=\"Learn how Digg uses ClickUp to improve project tracking, support asynchronous work, manage resources, and keep the business running smoothly.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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