With ClickUp\u2019s Process Library and built-in hierarchy, Onno\u2019s team rebuilt the entire agency\u2019s workflows<\/a> and processes\u2014stepping up their overall business at the same time. These improved workflows and the agile way in which they were adapted and delivered, suited their position as e-commerce industry specialists.\u00a0\u00a0 We\u2019re ready to hear your story, Onno!<\/p>\n Hi, my name is Onno Huyser<\/a>\u2014COO at RT7 Digital. \ud83d\udc4b \ud83d\ude0a<\/p>\n I live in Capetown, South Africa, and lead our Operations for RT7<\/a>. I have a data, strategy, and entrepreneurial background so working with a fast-growing and data-hungry agency like RT7 is a dream come true.\u00a0<\/p>\n I\u2019m married to Sian and we have two young children and a large vegetable garden where my outdoor office is located!<\/p>\n RT7 Digital<\/a> is an Amazon consultancy with proven expertise across industry verticals. Our mission is to help your brand grow by increasing your business interactions in the rapidly growing B2C sector.<\/p>\n We started as an e-commerce marketing team in 2010, focused on D2C for our own brands and products to help businesses leverage Amazon to maximize sales and B2C interactions.<\/p>\n We successfully created and sold several businesses, the last being to a large VC aggregator based in the USA in 2018. We spun the marketing team out into RT7Digital to focus entirely on the Amazon marketplace as full-service digital specialists.\u00a0\u00a0<\/p>\n We are now a mid-sized agency supporting 60 brands in the UK, Europe, and the US (Vendor and Seller) and have doubled our revenues year on year every year since our founding. Our team members are in South Africa, Germany, the UK, Macedonia, Serbia, and Turkey.\u00a0\u00a0<\/p>\n We were caught in a spaghetti of Chat and Spreadsheets, unable to improve or control processes or push our servicing forward to the level we needed as a growing business. Asana<\/a>, our project management tool at the time\u2014 was expensive and lacked most of the features we needed to scale.\u00a0\u00a0<\/p>\n So we started researching other platforms, specifically for scale and stability, and identified ClickUp in June 2021 as the preferred option.<\/p>\n The migration began in February 2022 with a big focus on upgrading and onboarding our processes, and we\u2019ve been using ClickUp ever since!<\/p>\n We use ClickUp for planning, controlling, and reporting on all our Client Delivery, Operations, and Growth aspects within the Agency. We see it as a highly flexible and scalable \u201cmini-ERP\u201d platform.<\/p>\n In addition to replacing Asana, we\u2019ve also consolidated our previous time-tracking tool, Harvest, with ClickUp\u2019s native time-tracking<\/a>.<\/p>\n Honestly, this is a hard one to vote on.\u00a0<\/p>\n The reality is that the overall package is coherent and integrated so it greatly improves the visibility and traceability of all of our work!<\/p>\n ClickUp drives communication off Chat<\/a> and other platforms into the tasks themselves and allows us to network manage delivery in a way that reductionist methods like spreadsheets, or formal teams, cannot provide\u2014we love it!<\/p>\n I will say, I do love the Pulse functionality<\/a> so I can see who is online and what people are working on in real-time, and the Folder and List level Activity Views. As a global agency across different time zones, it\u2019s helpful to know who is available.<\/p>\n One coordinated stream for briefing, with no more briefing over chat, far fewer emails, and fewer spreadsheets. We have some heavy-duty sheets that have been retired entirely now since we have created them as Views supported by management processes within ClickUp.<\/p>\n We\u2019ve improved our client onboarding<\/a> and brand immersion process\u2014this List is now entering V3, and every cycle of improvement is easier, faster, and more responsive to what our marketplace needs.<\/p>\n Personally, I get to spend more time with clients, where the magic happens, and leave my desk to manage my work on my mobile since the app is so good.\u00a0<\/p>\n Speaking of our amazing clients, they are the real winners here. ClickUp has helped us create an internal culture of accountability, not only to track tasks, but to manage our workforce and time. We\u2019ve become more efficient and productive, ultimately leading to a better project engagement and brand experience for our clients.\u00a0<\/p>\n Ready to make the switch from Asana to ClickUp<\/a>?<\/p>\n Great! Importing your work from Asana into ClickUp only takes a few steps!\u00a0<\/p>\n
If you\u2019re looking for a long-term solution for your growing company, then we\u2019ve got you covered.<\/p>\n\n
Tell us about yourself!<\/h2>\n
![\"Onno](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/image7-1-1049x1400.png\")
What is RT7 Digital?\u00a0<\/h2>\n
![\"RT7](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/image4-1-1400x1050.png\")
What\u2019s the biggest challenge you faced in growing your business?<\/h2>\n
Fast-forward: What do you use ClickUp for today?\u00a0<\/h2>\n
![\"ClickUp](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/image5-1-1400x948.png\")
What\u2019s your favorite ClickUp feature?\u00a0<\/h2>\n
![\"Pulse](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/image6.gif\")
What improvements have you seen since implementing ClickUp?<\/h2>\n
![\"ClickUp](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/image8-1.png\")
![\"Customer](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/image2-1-1400x760.png\")
Any words of wisdom for those who are new to ClickUp?<\/h2>\n
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Your turn: Import your work from your current tool into ClickUp<\/h2>\n