{"id":21359,"date":"2021-06-24T19:53:56","date_gmt":"2021-06-25T02:53:56","guid":{"rendered":"https:\/\/clickup.com\/blog\/?p=21359"},"modified":"2022-12-12T17:13:18","modified_gmt":"2022-12-13T01:13:18","slug":"how-clickup-customer-support-uses-clickup","status":"publish","type":"post","link":"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/","title":{"rendered":"How ClickUp Customer Support Uses ClickUp"},"content":{"rendered":"\n<p>If there&#8217;s one thing I knew about customer support before starting at ClickUp, it&#8217;s that it takes a very special kind of person to be good at it: someone who is incredibly patient, amazing with technology, and a natural people-person.<br><br><em>That person is not me.<\/em><br><br>My experience with customer service is a threadbare tapestry woven by stints as a retail worker in a gothic boutique and a server at a Mob-owned sports bar. I learned that the customer is, in fact, almost <em>never<\/em> right, but you get way more tips and higher commissions by keeping your mouth shut and pretending that they are.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/t333.s.clickup-attachments.com\/t333\/7c3845a8-8d9c-4617-8302-f714b25f3efa\/giphy-6.gif\" alt=\"drake internally outraged\"\/><\/figure><\/div>\n\n\n<p>Suffice it to say, I needed to do a lot of digging to find out how the affable, tech-savvy humans on ClickUp&#8217;s Customer Support Team manage to be <a href=\"https:\/\/clickup.com\/help\" rel=\"noreferrer noopener\" target=\"_blank\">so damn good at it<\/a>. Turns out, half of it is genuinely loving the very platform they help users understand, and the other half is genuinely loving to help people become more productive.<br><br>So whether you&#8217;re looking to step up your own customer care capabilities or just want a deep dive into how some of the<strong> nicest, most efficient<\/strong> people in the workforce use ClickUp, let&#8217;s dig in together! <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-ub-table-of-contents-block ub_table-of-contents\" id=\"ub_table-of-contents-fb2c7d97-60fb-4cc3-b038-f8d783cb540d\" data-linktodivider=\"false\" data-showtext=\"show\" data-hidetext=\"hide\" data-scrolltype=\"auto\" data-enablesmoothscroll=\"false\" data-initiallyhideonmobile=\"false\" data-initiallyshow=\"true\"><div class=\"ub_table-of-contents-header-container\" style=\"\">\n\t\t\t<div class=\"ub_table-of-contents-header\" style=\"text-align: left; \">\n\t\t\t\t<div class=\"ub_table-of-contents-title\">In this article:<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div><div class=\"ub_table-of-contents-extra-container\" style=\"\">\n\t\t\t<div class=\"ub_table-of-contents-container ub_table-of-contents-1-column \">\n\t\t\t\t<ul style=\"list-style: none; \"><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#0-how-clickup-views-customer-support\" style=\"\">How ClickUp Views Customer Support<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#1-what-customers-amp-customer-support-reps-really-need\" style=\"\">What Customers (&amp; Customer Support Reps) Really Need<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#2-the-features-that-fuel-our-customer-support\" style=\"\">The Features that Fuel our Customer Support<\/a><ul><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#3-automations-\" style=\"\">\ud83e\udd16 Automations<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#4-%E2%9A%99%EF%B8%8F-custom-fields-\" style=\"\">\u2699\ufe0f Custom Fields<\/a><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#5-docs-\" style=\"\">\ud83d\udcd1 Docs<\/a><\/li><\/ul><\/li><li style=\"\"><a href=\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#6-what-about-our-beloved-users\" style=\"\">What About our Beloved Users?<\/a><\/li><\/ul>\n\t\t\t<\/div>\n\t\t<\/div><\/div>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"0-how-clickup-views-customer-support\">How ClickUp Views Customer Support<\/h2>\n\n\n\n<p>Even if you&#8217;ve never worked in a customer-facing role, you&#8217;ve <em>definitely<\/em> relied on customer support before. And because of this, you&#8217;ve definitely felt the difference between good and bad support.<br><br>Bad support is being kept on hold for hours, passed around to a hundred different tired reps and robots, and figuring out that there&#8217;s really nothing anyone can do to help you so you might as well go scream into a pillow.<br><br>Great support is getting prompt service from an empathetic human, staying on the line until your issue is solved, and hanging up with increased confidence in what you&#8217;re doing in life.<br><br>According to a HubSpot study, <a href=\"https:\/\/blog.hubspot.com\/service\/customer-acquisition-study\" rel=\"noreferrer noopener\" target=\"_blank\">93% of customers<\/a> are likely to make repeat purchases with companies that offer good customer service and yield high customer satisfaction. On the flip side, a customer is <a href=\"https:\/\/www.bain.com\/insights\/topics\/loyalty\">four times more likely<\/a> to switch to a competitor if the problem they&#8217;re having is service-based.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/t333.s.clickup-attachments.com\/t333\/cd8a9787-3f5c-4e39-8e5a-c696e65fbfa0\/giphy-2.gif\" alt=\"home alone 2 &quot;what kind of idiots do you have working here&quot;\" width=\"551\" height=\"232\"\/><\/figure><\/div>\n\n\n<p>Let&#8217;s just say, ClickUp didn&#8217;t earn a $1B valuation in three years by undermining the power of a satisfied customer\u2014or the equally valuable users on our free plan.<br><br>To fully appreciate what makes ClickUp&#8217;s team of Customer Support agents the powerhouse it is, you need to know the nine core values of our company, which are perhaps none the more present than within our CS (Customer Support) champions:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/t333.s.clickup-attachments.com\/t333\/2fa62e0f-3d4a-4c61-8edd-88f50093218a\/Screen%20Shot%202021-06-04%20at%2010.40.33%20AM.png\" alt=\"ClickUp core values\" width=\"783\" height=\"526\"\/><\/figure><\/div>\n\n\n<p>These individual core values are the anchor for every human in ClickUp&#8217;s Customer Support department, but the collective ship is fueled by one beautiful thing:<strong> an app built to serve.<\/strong><\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"1-what-customers-amp-customer-support-reps-really-need\">What Customers (&amp; Customer Support Reps) <em>Really<\/em> Need<\/h2>\n\n\n\n<p>In general, no matter what type of industry the product lives within, these are the goals of a customer support representative:<br><br>\u23f0 <strong>To provide timely, empathetic assistance to customers <\/strong><br>\ud83d\ude0a <strong>To answer all questions or concerns with kindness and clarity <\/strong><br>\ud83d\udcb0 <strong>To help customers use the product in the most cost-effective way <\/strong><br>\ud83d\udc4d <strong>To ensure the customer feels confident in their decision to use this product <\/strong><br><br>The above goals are the basic building blocks, but there are many more specific&nbsp;<a href=\"https:\/\/acquire.io\/blog\/customer-service-kpis\/\" target=\"_blank\" rel=\"noreferrer noopener\">goals and KPIs<\/a>&nbsp;you can dive into.<\/p>\n\n\n\n<p>It sounds pretty simple, but it turns out that many businesses don&#8217;t provide the necessary <a href=\"https:\/\/clickup.com\/blog\/tools-for-excellent-customer-service\/\">tools for their customer support<\/a> agents to deliver stellar service.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/t333.s.clickup-attachments.com\/t333\/2a25115f-8572-497b-bfcf-4921878e0714\/giphy.gif\" alt=\"Beavis as a customer support rep\"\/><\/figure><\/div>\n\n\n<p>While interviewing some of the lovely folks on our CS team, I was surprised to hear that quite a few of them had almost turned their backs on the technical support industry before coming to ClickUp. Whether it was unsupportive leadership or insufficient software to keep up with the modern customer&#8217;s needs, the importance of taking care of the people who take care of the user was crystallized.<\/p>\n\n\n\n<div class=\"wp-block-clickup-clickup-author-quote cu-author-quote undefined\"><blockquote class=\"cu-author-quote__quote\"><p>I previously worked in Higher Education and I lost countless hours switching between platforms and tools to get projects done.<\/p><\/blockquote><figure class=\"cu-author-quote__author-group\"><img id=\"21364\" loading=\"lazy\" decoding=\"async\" class=\"cu-author-quote__image\" width=\"512\" height=\"512\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/T093XFN5U-U01EZLUKV4L-2efa56e083e1-512.png\" alt=\"Mandy Mekhail\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/T093XFN5U-U01EZLUKV4L-2efa56e083e1-512.png 512w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/T093XFN5U-U01EZLUKV4L-2efa56e083e1-512-300x300.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/T093XFN5U-U01EZLUKV4L-2efa56e083e1-512-150x150.png 150w\" sizes=\"auto, 50px\"\/><figcaption class=\"cu-author-quote__author-info\"><cite class=\"cu-author-quote__author-name\">Mandy Mekhail<\/cite><span>,\u00a0<\/span><span class=\"cu-author-quote__author-position\">Manager, Quality Excellence @ ClickUp <\/span><\/figcaption><\/figure><\/div>\n\n\n\n<div class=\"wp-block-clickup-clickup-author-quote cu-author-quote undefined\"><blockquote class=\"cu-author-quote__quote\"><p>I worked at a large enterprise&#8217;s national help desk and our systems made it really hard to get big-picture context of trends and issues. I could hunt for a ticket or hunt for a name, but I couldn&#8217;t see trends or what was happening!<\/p><\/blockquote><figure class=\"cu-author-quote__author-group\"><img id=\"21365\" loading=\"lazy\" decoding=\"async\" class=\"cu-author-quote__image\" width=\"512\" height=\"512\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/T093XFN5U-UULUBB1T8-0c0225552c73-512.jpg\" alt=\"Holly Peck\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/T093XFN5U-UULUBB1T8-0c0225552c73-512.jpg 512w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/T093XFN5U-UULUBB1T8-0c0225552c73-512-300x300.jpg 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/T093XFN5U-UULUBB1T8-0c0225552c73-512-150x150.jpg 150w\" sizes=\"auto, 50px\"\/><figcaption class=\"cu-author-quote__author-info\"><cite class=\"cu-author-quote__author-name\">Holly Peck<\/cite><span>,\u00a0<\/span><span class=\"cu-author-quote__author-position\">Coaching Program Manager @ ClickUp<\/span><\/figcaption><\/figure><\/div>\n\n\n\n<div class=\"wp-block-clickup-clickup-author-quote cu-author-quote undefined\"><blockquote class=\"cu-author-quote__quote\"><p>Keeping our internal resources organized was a huge problem at my last company. We used Google Drive but everything was all over the place and a lot of things never got updated.<\/p><\/blockquote><figure class=\"cu-author-quote__author-group\"><img id=\"21366\" loading=\"lazy\" decoding=\"async\" class=\"cu-author-quote__image\" width=\"512\" height=\"512\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/T093XFN5U-U01C34VUFRP-a9c266e44232-512.png\" alt=\"Caroline Montgomery\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/T093XFN5U-U01C34VUFRP-a9c266e44232-512.png 512w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/T093XFN5U-U01C34VUFRP-a9c266e44232-512-300x300.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/T093XFN5U-U01C34VUFRP-a9c266e44232-512-150x150.png 150w\" sizes=\"auto, 50px\"\/><figcaption class=\"cu-author-quote__author-info\"><cite class=\"cu-author-quote__author-name\">Caroline Montgomery<\/cite><span>,\u00a0<\/span><span class=\"cu-author-quote__author-position\">Customer Support Manager @ ClickUp<\/span><\/figcaption><\/figure><\/div>\n\n\n\n<p>So what is it about ClickUp&#8217;s platform that has solved so many of these common pain points while reigniting peoples&#8217; passion for providing help?<br><br>It all comes down to the same key to great customer service: building the product around the needs of the people as <em>individuals<\/em>.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"2-the-features-that-fuel-our-customer-support\">The Features that Fuel our Customer Support<\/h2>\n\n\n\n<p>ClickUp, being the non-opinionated, fully adaptable software it is, is loved by our Customer Support team for so many personal reasons. <br><br>Army veteran and current Customer Support Manager, Jake Sines, finds ClickUp&#8217;s <a href=\"https:\/\/clickup.com\/features\/views\" rel=\"noreferrer noopener\" target=\"_blank\">library of views<\/a> endlessly helpful for <a href=\"https:\/\/clickup.com\/blog\/team-collaboration\/\">organizing his team<\/a> in a way that makes the most sense to him.<br><br>Jacquie Lolong, a Customer Support Lead, is obsessed with the <a href=\"https:\/\/clickup.com\/features\/form-view\" rel=\"noreferrer noopener\" target=\"_blank\">pre-built Forms<\/a>. She relies on them to instantly report any bugs that users come across and enjoys how each report instantly becomes a new task to follow up on so other customers don&#8217;t face the same issue!<br><br>But in surveying so many CS reps, I kept seeing the same three ClickUp features being named as the absolute <strong>game-changers<\/strong> for Customer Support roles:<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-automations-\">\ud83e\udd16 <a href=\"https:\/\/clickup.com\/features\/automations\" rel=\"noreferrer noopener\" target=\"_blank\">Automations<\/a><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/t333.s.clickup-attachments.com\/t333\/d139bd1f-597f-462a-b47f-439d3ac69e4b\/Screen%20Shot%202021-06-04%20at%201.18.00%20PM.png\" alt=\"ClickUp automations\"\/><\/figure><\/div>\n\n\n<p><strong>What it is in one sentence:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Automations in ClickUp are pre-built tools you can customize to create consistent processes that happen automatically within a task, no busywork required.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Why CS \u2764\ufe0f&#8217;s this feature:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;[Automations] really help us assign tasks based on criteria or even send emails based on statuses, instantly.&#8221; <strong>\u2014Holly Peck, Coaching Program Manager<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;We have many objectives for each quarter; ClickUp Automations help us organize the chaos in our workflow.&#8221; <strong>\u2014Jake Sines, Customer Support Manager<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;[Customers] love the time they save by creating any ClickUp Automation, using <a href=\"https:\/\/clickup.com\/templates\" rel=\"noreferrer noopener\" target=\"_blank\">Templates<\/a>, and using things like <a href=\"https:\/\/clickup.com\/features\/home\" rel=\"noreferrer noopener\" target=\"_blank\">Home view<\/a> to work from a centralized location. A solution for them is a solution for us!&#8221; <strong>\u2014Haven Soliman, Coaching Specialist<\/strong><\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"4-%E2%9A%99%EF%B8%8F-custom-fields-\">\u2699\ufe0f <a href=\"https:\/\/clickup.com\/features\/custom-fields\" rel=\"noreferrer noopener\" target=\"_blank\">Custom Fields<\/a><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/t333.s.clickup-attachments.com\/t333\/7beccc7c-cc7d-4eff-b912-8f92ae6c69a8\/Screen%20Shot%202021-06-04%20at%201.19.20%20PM.png\" alt=\"ClickUp custom fields\"\/><\/figure><\/div>\n\n\n<p><strong>What it is in one sentence:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom Fields in ClickUp are editable, organizational add-ons that help you track, sort, and filter your work according to your Workspace&#8217;s needs.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Why CS \u2764\ufe0f&#8217;s this feature:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Custom Fields are my all-time favorite ClickUp feature! They help us organize and capture unique data within seconds.&#8221; <strong>\u2014Mandy Mekhail, Manager of Quality Excellence<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Custom Fields are a MUST. We are able to put so much information about a task in those Custom Fields and this tool totally elevates whatever we are working on. I also love being able to group or sort by them.&#8221; <strong>\u2014Jen Roth, Customer Support Manager<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;When it comes to delivering on our #1 core value of the best customer experience ever, we cannot afford to miss anyone&#8217;s issues! Using Custom Fields in ClickUp tasks for our coaching calls (which is part of the ClickUp customer service team) ensures that we don&#8217;t miss a single customer connection because we&#8217;re so well-organized! <strong>\u2014Holly Peck, Coaching Program Manager<\/strong><\/li>\n<\/ul>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"5-docs-\">\ud83d\udcd1 <a href=\"https:\/\/clickup.com\/features\/docs\" rel=\"noreferrer noopener\" target=\"_blank\">Docs<\/a><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"692\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/CleanShot-2021-10-12-at-16.01.47.gif\" alt=\"How Customer Support Uses ClickUp\" class=\"wp-image-28131\"\/><\/figure><\/div>\n\n\n<p><strong>What it is in one sentence:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ClickUp Docs are where you create professional documents and collaborate on anything from SOPs and process wikis to idea banks and meeting minutes.<\/li>\n<\/ul>\n\n\n\n<p><strong>Key functions in Docs for CS:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Doc Style<\/strong>:<strong> <\/strong>choose the doc style that best represents your work\u2014Knowledge-based style, Classic, or Blog style<\/li>\n\n\n\n<li><strong>Relationships feature<\/strong>: easily link related tasks and pages within the Doc page<\/li>\n\n\n\n<li><strong>Rich Text Formatting<\/strong>: adjust font size (small, medium, large), and choose from various font and highlighting colors to emphasize important details<\/li>\n\n\n\n<li><strong>Nesting: <\/strong>add sub-pages to the parent Doc for better document organization and easy reference<\/li>\n\n\n\n<li><strong>Authors: <\/strong>add multiple authors and get a clear view of who has contributed to the Doc<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/help.clickup.com\/hc\/en-us\/articles\/6311275622423-Collaborative-Editing-Collaboration-Detection\">Real-Time Editing<\/a>:<\/strong> edit a document alongside other team members to maximize collaboration<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/clickup.com\/features\/collaboration-detection\">Collaboration Detection<\/a>:<\/strong> see when a team member views, comments, or edits a document<\/li>\n<\/ul>\n\n\n\n<p><strong>Why CS \u2764\ufe0f&#8217;s this feature:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;We use Docs to write down ALL of our processes which makes bringing on new team members as easy as possible. These SOPs make things SO easy for the team!&#8221; <strong>\u2014Holly Peck, Coaching Program Manager<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;In our effort to provide the best customer service, we have several Docs for processes and training materials to ensure that we&#8217;re giving both reps and users our best at each turn.&#8221; <strong>\u2014Mandy Mekhail, Manager of Quality Excellence<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It&#8217;s life-saving being able to put all of our resources and duties in one easy-to-find place with Docs! CS work is tough if you don&#8217;t have all the answers for customers, but our Docs help us reference all those answers quickly. <strong>\u2014Jacquie Lolong, Customer Support Lead<\/strong><\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"6-what-about-our-beloved-users\">What About our Beloved Users?<\/h2>\n\n\n\n<p>Because it is truly the pride of our Customer Support heroes to help people embrace ClickUp every day, here&#8217;s how CS has helped customers overcome common challenges with adapting to a new\u2014but a very awesome\u2014platform.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/t333.s.clickup-attachments.com\/t333\/69fd677f-93eb-4615-a0c5-0e2267d4d659\/giphy.gif\" alt=\"woman telling friend &quot;we all set&quot;\" width=\"482\" height=\"269\"\/><\/figure><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Customers have the toughest time learning how to be confident in the vastness of ClickUp, but once they do, they love its full range of features, customizability, and having a Customer Support team right there with them to improve their processes!&#8221; <strong>\u2014Jake Sines<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Customers love our [user interface] and having so many of the tools they love and used to use in a bunch of different places, but all in one!&#8221; <strong>\u2014Jacquie Lolong<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Customers can sometimes have a tough time knowing how they can implement ClickUp to fit their super-specific use case. However, what they love the most is that we are there to help them through it, whatever it may be!&#8221; <strong>\u2014Jen Roth<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Customers LOVE our approach to customer service and our generous spirit! There are moments where finding that ideal Hierarchy is tricky at first, but we have the team and resources designed to help make your productivity dreams come true!&#8221; <strong>\u2014Mandy Mekhail<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Understandably, users have the toughest time simply getting started with a new ClickUp account. We have some really great templates, webinars, and onboarding docs to help ease that transition, but anything in its infancy is going to be tough\u2014that&#8217;s why we call them growing &#8216;pains&#8217;! But honestly, once a customer gets started and begins using ClickUp day-to-day, they get the hang of it, feel more confident, and totally love it.&#8221; <strong>\u2014Haven Soliman<\/strong><\/li>\n<\/ul>\n\n\n\n<p>There is so much that goes into excellent customer support that keeps customers coming back, but it all starts with empowering those users to ask for help whenever it&#8217;s needed. A fully-loaded platform and individuals who are passionate about providing assistance may set ClickUp&#8217;s CS team up for success, but simply <a href=\"https:\/\/clickup.com\/help\" rel=\"noreferrer noopener\" target=\"_blank\">reaching out<\/a> is where it all begins.<br><br>So whether you need a leg-up to get started with the ClickUp app or would like a real human to help you tailor your Workspace to fit your specific needs, our Customer Support reps are here for you, with a smile, 24\/7.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/t333.s.clickup-attachments.com\/t333\/46db4968-051e-4202-82f1-5ef30046801e\/giphy-3.gif\" alt=\"gus fring asking &quot;is there anything else I can do for you?&quot;\"\/><\/figure><\/div>\n\n\n<p><em><strong>Related readings:<\/strong><\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/clickup.com\/blog\/how-clickup-product-managers-use-clickup\/\">How our product managers use ClickUp<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/clickup.com\/blog\/how-clickup-marketing-team-uses-clickup\/\">How our marketing team uses ClickUp<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/clickup.com\/blog\/how-our-onboarding-team-uses-clickup\/\">How our onboarding team uses ClickUp<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/clickup.com\/blog\/how-our-quality-excellence-team-uses-clickup\/\">How our quality excellence team uses ClickUp<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/clickup.com\/blog\/clickup-best-practices-tips-and-tricks-for-getting-started\/\">ClickUp best practices and getting started<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/clickup.com\/blog\/client-onboarding\/\">How to use ClickUp for Client Onboarding<\/a> <\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If there&#8217;s one thing I knew about customer support before starting at ClickUp, it&#8217;s that it takes a very special kind of person to be good at it: someone who is incredibly patient, amazing with technology, and a natural people-person. That person is not me. My experience with customer service is a threadbare tapestry woven [&hellip;]<\/p>\n","protected":false},"author":47,"featured_media":21360,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ub_ctt_via":"","cu_sticky_sidebar_cta_is_visible":true,"cu_sticky_sidebar_cta_title":"Start using ClickUp today","cu_sticky_sidebar_cta_bullet_1":"Manage all your work in one place","cu_sticky_sidebar_cta_bullet_2":"Collaborate with your team","cu_sticky_sidebar_cta_bullet_3":"Use ClickUp for FREE\u2014forever","cu_sticky_sidebar_cta_button_text":"Get Started","cu_sticky_sidebar_cta_button_link":"","_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[765,758],"tags":[],"class_list":["post-21359","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product","category-using-clickup"],"featured_image_src":"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/how-customer-service-uses-clickup.png","author_info":{"display_name":"Mandy Caruso","author_link":"https:\/\/clickup.com\/blog\/author\/mandy\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How ClickUp Customer Support Uses ClickUp | ClickUp<\/title>\n<meta name=\"description\" content=\"ClickUp&#039;s Customer Support team is best-in-class. But what is it about using ClickUp that has set them up for so much success?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How ClickUp Customer Support Uses ClickUp | ClickUp\" \/>\n<meta property=\"og:description\" content=\"ClickUp&#039;s Customer Support team is best-in-class. But what is it about using ClickUp that has set them up for so much success?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/\" \/>\n<meta property=\"og:site_name\" content=\"ClickUp\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/clickupprojectmanagement\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-25T02:53:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-13T01:13:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/how-customer-service-uses-clickup.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1400\" \/>\n\t<meta property=\"og:image:height\" content=\"1050\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Mandy Caruso\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@clickup\" \/>\n<meta name=\"twitter:site\" content=\"@clickup\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mandy Caruso\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/\"},\"author\":{\"name\":\"Mandy Caruso\",\"@id\":\"https:\/\/clickup.com\/blog\/#\/schema\/person\/270a027fed6b794e75513ad7be2b1317\"},\"headline\":\"How ClickUp Customer Support Uses ClickUp\",\"datePublished\":\"2021-06-25T02:53:56+00:00\",\"dateModified\":\"2022-12-13T01:13:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/\"},\"wordCount\":1925,\"publisher\":{\"@id\":\"https:\/\/clickup.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/how-customer-service-uses-clickup.png\",\"articleSection\":[\"Product\",\"Using ClickUp\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/\",\"url\":\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/\",\"name\":\"How ClickUp Customer Support Uses ClickUp | ClickUp\",\"isPartOf\":{\"@id\":\"https:\/\/clickup.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/how-customer-service-uses-clickup.png\",\"datePublished\":\"2021-06-25T02:53:56+00:00\",\"dateModified\":\"2022-12-13T01:13:18+00:00\",\"description\":\"ClickUp's Customer Support team is best-in-class. But what is it about using ClickUp that has set them up for so much success?\",\"breadcrumb\":{\"@id\":\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#primaryimage\",\"url\":\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/how-customer-service-uses-clickup.png\",\"contentUrl\":\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/how-customer-service-uses-clickup.png\",\"width\":1400,\"height\":1050,\"caption\":\"how-customer-service-uses-clickup\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/clickup.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Using ClickUp\",\"item\":\"https:\/\/clickup.com\/blog\/using-clickup\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How ClickUp Customer Support Uses ClickUp\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/clickup.com\/blog\/#website\",\"url\":\"https:\/\/clickup.com\/blog\/\",\"name\":\"ClickUp\",\"description\":\"The ClickUp Blog\",\"publisher\":{\"@id\":\"https:\/\/clickup.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/clickup.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/clickup.com\/blog\/#organization\",\"name\":\"ClickUp\",\"url\":\"https:\/\/clickup.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/clickup.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/logo-v3-clickup-light.jpg\",\"contentUrl\":\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/logo-v3-clickup-light.jpg\",\"width\":503,\"height\":125,\"caption\":\"ClickUp\"},\"image\":{\"@id\":\"https:\/\/clickup.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/clickupprojectmanagement\",\"https:\/\/x.com\/clickup\",\"https:\/\/www.linkedin.com\/company\/clickup-app\",\"https:\/\/en.wikipedia.org\/wiki\/ClickUp\",\"https:\/\/tiktok.com\/@clickup\",\"https:\/\/instagram.com\/clickup\",\"https:\/\/www.youtube.com\/@ClickUpProductivity\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/clickup.com\/blog\/#\/schema\/person\/270a027fed6b794e75513ad7be2b1317\",\"name\":\"Mandy Caruso\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/clickup.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/92395ca255be0380848a77a4c55f50ae93978faa4750fb9eeeca7d81b9c1b44b?s=96&d=retro&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/92395ca255be0380848a77a4c55f50ae93978faa4750fb9eeeca7d81b9c1b44b?s=96&d=retro&r=g\",\"caption\":\"Mandy Caruso\"},\"description\":\"Mandy is a Copywriter at ClickUp who loves making notoriously unsexy topics into entertaining content that'll inspire productivity! When she's not customizing everything in her Workspace to be hot pink, she's probably hanging with her dog Zero and creating art. Mandy has 10+ years of editorial writing experience, with a specialty in covering all things work\/life, neurodiversity, and workplace culture.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/mandy-caruso\/\"],\"url\":\"https:\/\/clickup.com\/blog\/author\/mandy\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How ClickUp Customer Support Uses ClickUp | ClickUp","description":"ClickUp's Customer Support team is best-in-class. But what is it about using ClickUp that has set them up for so much success?","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/","og_locale":"en_US","og_type":"article","og_title":"How ClickUp Customer Support Uses ClickUp | ClickUp","og_description":"ClickUp's Customer Support team is best-in-class. But what is it about using ClickUp that has set them up for so much success?","og_url":"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/","og_site_name":"ClickUp","article_publisher":"https:\/\/www.facebook.com\/clickupprojectmanagement","article_published_time":"2021-06-25T02:53:56+00:00","article_modified_time":"2022-12-13T01:13:18+00:00","og_image":[{"width":1400,"height":1050,"url":"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/how-customer-service-uses-clickup.png","type":"image\/png"}],"author":"Mandy Caruso","twitter_card":"summary_large_image","twitter_creator":"@clickup","twitter_site":"@clickup","twitter_misc":{"Written by":"Mandy Caruso","Est. reading time":"11 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#article","isPartOf":{"@id":"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/"},"author":{"name":"Mandy Caruso","@id":"https:\/\/clickup.com\/blog\/#\/schema\/person\/270a027fed6b794e75513ad7be2b1317"},"headline":"How ClickUp Customer Support Uses ClickUp","datePublished":"2021-06-25T02:53:56+00:00","dateModified":"2022-12-13T01:13:18+00:00","mainEntityOfPage":{"@id":"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/"},"wordCount":1925,"publisher":{"@id":"https:\/\/clickup.com\/blog\/#organization"},"image":{"@id":"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#primaryimage"},"thumbnailUrl":"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/how-customer-service-uses-clickup.png","articleSection":["Product","Using ClickUp"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/","url":"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/","name":"How ClickUp Customer Support Uses ClickUp | ClickUp","isPartOf":{"@id":"https:\/\/clickup.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#primaryimage"},"image":{"@id":"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#primaryimage"},"thumbnailUrl":"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/how-customer-service-uses-clickup.png","datePublished":"2021-06-25T02:53:56+00:00","dateModified":"2022-12-13T01:13:18+00:00","description":"ClickUp's Customer Support team is best-in-class. But what is it about using ClickUp that has set them up for so much success?","breadcrumb":{"@id":"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#primaryimage","url":"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/how-customer-service-uses-clickup.png","contentUrl":"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/06\/how-customer-service-uses-clickup.png","width":1400,"height":1050,"caption":"how-customer-service-uses-clickup"},{"@type":"BreadcrumbList","@id":"https:\/\/clickup.com\/blog\/how-clickup-customer-support-uses-clickup\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/clickup.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Using ClickUp","item":"https:\/\/clickup.com\/blog\/using-clickup\/"},{"@type":"ListItem","position":3,"name":"How ClickUp Customer Support Uses ClickUp"}]},{"@type":"WebSite","@id":"https:\/\/clickup.com\/blog\/#website","url":"https:\/\/clickup.com\/blog\/","name":"ClickUp","description":"The ClickUp Blog","publisher":{"@id":"https:\/\/clickup.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/clickup.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/clickup.com\/blog\/#organization","name":"ClickUp","url":"https:\/\/clickup.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/clickup.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/logo-v3-clickup-light.jpg","contentUrl":"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2025\/07\/logo-v3-clickup-light.jpg","width":503,"height":125,"caption":"ClickUp"},"image":{"@id":"https:\/\/clickup.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/clickupprojectmanagement","https:\/\/x.com\/clickup","https:\/\/www.linkedin.com\/company\/clickup-app","https:\/\/en.wikipedia.org\/wiki\/ClickUp","https:\/\/tiktok.com\/@clickup","https:\/\/instagram.com\/clickup","https:\/\/www.youtube.com\/@ClickUpProductivity"]},{"@type":"Person","@id":"https:\/\/clickup.com\/blog\/#\/schema\/person\/270a027fed6b794e75513ad7be2b1317","name":"Mandy Caruso","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/clickup.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/92395ca255be0380848a77a4c55f50ae93978faa4750fb9eeeca7d81b9c1b44b?s=96&d=retro&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/92395ca255be0380848a77a4c55f50ae93978faa4750fb9eeeca7d81b9c1b44b?s=96&d=retro&r=g","caption":"Mandy Caruso"},"description":"Mandy is a Copywriter at ClickUp who loves making notoriously unsexy topics into entertaining content that'll inspire productivity! When she's not customizing everything in her Workspace to be hot pink, she's probably hanging with her dog Zero and creating art. Mandy has 10+ years of editorial writing experience, with a specialty in covering all things work\/life, neurodiversity, and workplace culture.","sameAs":["https:\/\/www.linkedin.com\/in\/mandy-caruso\/"],"url":"https:\/\/clickup.com\/blog\/author\/mandy\/"}]}},"reading":["8"],"keywords":[["Product","product",765],["Using ClickUp","using-clickup",758]],"redirect_params":"","is_translated":"","author_data":{"name":"Mandy Caruso","link":"https:\/\/clickup.com\/blog\/author\/mandy\/","image":"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2021\/03\/mandy-caruso.png","position":"Copywriter"},"category_data":{"name":"Product","slug":"product","term_id":765,"url":"https:\/\/clickup.com\/blog\/product\/"},"hero_data":{"media_url":"","media_alt_text":"","button":"","template_id":"","youtube_thumbnail_url":"","custom_button_text":"","custom_button_url":""},"_links":{"self":[{"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/posts\/21359","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/users\/47"}],"replies":[{"embeddable":true,"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/comments?post=21359"}],"version-history":[{"count":26,"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/posts\/21359\/revisions"}],"predecessor-version":[{"id":46623,"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/posts\/21359\/revisions\/46623"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/media\/21360"}],"wp:attachment":[{"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/media?parent=21359"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/categories?post=21359"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/clickup.com\/blog\/wp-json\/wp\/v2\/tags?post=21359"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}