- \n
- What is Pendo?<\/a><\/li>\n
- What Should You Look for in a Pendo Alternative?\u00a0<\/a><\/li>\n
- The 10 Best Pendo Alternatives to Use in 2024<\/a>\n
- \n
- 1. Whatfix<\/a><\/li>\n
- 2. Amplitude<\/a><\/li>\n
- 3. WalkMe<\/a><\/li>\n
- 4. Heap<\/a><\/li>\n
- 5. Userlane<\/a><\/li>\n
- 6. Smartlook<\/a><\/li>\n
- 7. Appcues<\/a><\/li>\n
- 8. Glassbox<\/a><\/li>\n
- 9. Mixpanel<\/a><\/li>\n
- 10. Hotjar<\/a><\/li>\n<\/ul>\n<\/li>\n
- Other Business Tools<\/a>\n
- \n
- ClickUp\u00a0<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n
What is Pendo?<\/h2>\n
Pendo is a popular product experience and digital adoption platform that empowers product teams to deliver better user experiences backed by real data and insights.<\/p>\n
\n![\"Pendo's](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/Pendo.jpg\")
via Pendo<\/figcaption><\/figure>\n<\/div>\n This product experience platform includes features like user analytics, session recording and replays, product roadmaps, product discovery<\/a> and validation, user feedback, and in-app guides and support.\u00a0<\/p>\n
The software is an all-in-one platform that can be adapted for both user and employee experiences\u2014making it a good contender for companies that want to focus both externally and internally. \u2714\ufe0f<\/p>\n
What Should You Look for in a Pendo Alternative?\u00a0<\/h2>\n
There are hundreds of alternative digital adoption platforms out there, which doesn\u2019t make comparing them an easy task. Luckily, we\u2019ve come up with a simple checklist to help you find the right analytics solution or Pendo alternative.<\/p>\n
Here\u2019s what to look for in an alternative to Pendo:<\/p>\n
- \n
- Features: <\/strong>Which features matter most? Are you more focused on a wide range of data collection options or on how the software uses that data to offer insights?<\/li>\n
- Pricing<\/strong> structure: <\/strong>Some tools have pricing plans that change depending on the number of users, sessions, events, or end users. Which works best for you?<\/li>\n
- Ease of use: <\/strong>How easy is it to use the new app? Could your entire team use it successfully to collect user feedback or for user onboarding?<\/li>\n
- Collaboration: <\/strong>Can you easily share data and insights with other teams or stakeholders?<\/li>\n
- Artificial intelligence (AI):<\/strong> Does the tool make use of AI? Does this complement your workflows and processes?<\/li>\n<\/ul>\n
The best Pendo alternative is the one that matches your needs the closest. Consider the points above, rank how important they are to you, and use this to guide you toward the best tool for your business.<\/p>\n
The 10 Best Pendo Alternatives to Use<\/h2>\n
Pendo is a useful option for teams that want a better insight into user engagement so they can improve the experience even further. It\u2019s not the only tool out there to offer similar features though, and it\u2019s always worth exploring alternatives to Pendo to see if they\u2019re a better match.<\/p>\n
Here are 10 of the best alternatives to Pendo that we think are worth considering this year.<\/p>\n
1. Whatfix<\/h3>\n
![\"Pendo](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/10\/Analytics-dashboard-from-Whatfix-1400x743.png\")
via Whatfix<\/a><\/figcaption><\/figure>\n Whatfix is a digital adoption platform that\u2019s designed to improve user productivity, process compliance, and feature discovery. With Whatfix, product teams can observe user behavior, track feature usage, get feedback, and offer support and guidance to customers in real time. \u231a<\/p>\n
Whatfix best features<\/h4>\n
- \n
- Provide in-app training and customer support to end users<\/li>\n
- Increase user adoption with walkthroughs and widgets<\/li>\n
- Personalize the experience with intelligent segmentation and contextualization<\/li>\n<\/ul>\n
Whatfix limitations\u00a0<\/h4>\n
- \n
- Some users report finding it difficult to deploy Whatfix alongside other SaaS product providers<\/li>\n
- The learning journey for Whatfix can be somewhat complicated, according to some users<\/li>\n<\/ul>\n
Whatfix pricing\u00a0<\/h4>\n
- \n
- Contact for pricing<\/li>\n<\/ul>\n
Whatfix ratings and reviews<\/h4>\n
- \n
- G2: <\/strong>4.6\/5 (300+ reviews)<\/li>\n
- Capterra: <\/strong>4.6\/5 (70+ reviews)\u00a0<\/li>\n<\/ul>\n
2. Amplitude<\/h3>\n
![\"Pendo](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/05\/Amplitude-1400x884.png\")
via Amplitude<\/a><\/figcaption><\/figure>\n Amplitude is a product analytics and event tracking software app. Teams can use this Pendo alternative to get highly relevant user insights, then apply this data to improve products. The platform includes features for analytics, experimentation and optimization, and customer data. \u25b6\ufe0f<\/p>\n
Amplitude best features<\/h4>\n
- \n
- Plan and deploy A\/B tests to identify the best option<\/li>\n
- Create customer profiles and audience lists with the built-in customer data platform<\/li>\n
- Personalize future content with data-driven audience segments<\/li>\n<\/ul>\n
Amplitude limitations\u00a0<\/h4>\n
- \n
- Some users wish there were templates that you could customize in the setup process<\/li>\n
- You can\u2019t create a full historical panel, with data only going back to the last 365 days<\/li>\n<\/ul>\n
Amplitude pricing\u00a0<\/h4>\n
- \n
- Starter: <\/strong>Free<\/li>\n
- Plus: <\/strong>From $49\/month for unlimited users<\/li>\n
- Growth:<\/strong> Contact for pricing<\/li>\n<\/ul>\n
Amplitude ratings and reviews<\/h4>\n
- \n
- G2: <\/strong>4.5\/5 (2,000+ reviews)<\/li>\n
- Capterra: <\/strong>4.6\/5 (60+ reviews)\u00a0<\/li>\n<\/ul>\n
3. WalkMe<\/h3>\n
![\"Pendo](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/06\/WalkMe.jpg\")
via WalkMe<\/a><\/figcaption><\/figure>\n WalkMe is a digital adoption platform designed to get rid of friction in digital products. The software overlays your web app to identify potential challenges, then offers practical recommendations on how to improve workflows and product usage. ?<\/p>\n
WalkMe best features<\/h4>\n
- \n
- Understand whether user flows are working as intended or not<\/li>\n
- Deliver personalized digital experiences at the right time, thanks to automation<\/li>\n
- Remove friction to drive higher productivity and increased feature adoption<\/li>\n<\/ul>\n
WalkMe limitations\u00a0<\/h4>\n
- \n
- Some users report that the platform is slow to load, which can impact website user experience<\/li>\n
- Although it\u2019s a no-code platform, users suggest that it\u2019s helpful to have someone on your team that\u2019s technically proficient in HTML and CSS<\/li>\n<\/ul>\n
WalkMe pricing\u00a0<\/h4>\n
- \n
- Contact for pricing<\/li>\n<\/ul>\n
WalkMe ratings and reviews<\/h4>\n
- \n
- G2: <\/strong>4.5\/5 (300+ reviews)<\/li>\n
- Capterra: <\/strong>4.4\/5 (60+ reviews)\u00a0<\/li>\n<\/ul>\n
4. Heap<\/h3>\n
![\"Pendo](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/Heap-1400x664.png\")
via Heap<\/a><\/figcaption><\/figure>\n Heap is a digital insights platform that allows product teams to understand user journeys, then make swift changes to improve user retention, conversion, and experience. Product teams can use the software to understand what\u2019s working and what isn\u2019t, with real customer data to back it up. ?<\/p>\n
Heap best features<\/h4>\n
- \n
- Get the entire context behind a user workflow in one click<\/li>\n
- Identify opportunities to improve your product with built-in data science capabilities<\/li>\n
- Track and understand product engagement across multiple devices<\/li>\n<\/ul>\n
Heap limitations\u00a0<\/h4>\n
- \n
- Some users miss functionality that\u2019s present in Pendo, like guided product tours and NPS surveys<\/li>\n
- Heap only tracks front-end interactions, so you\u2019d need another tool to track interactions with the backend<\/li>\n<\/ul>\n
Heap pricing\u00a0<\/h4>\n
- \n
- Free<\/strong><\/li>\n
- Growth: <\/strong>Contact for pricing<\/li>\n
- Pro: <\/strong>Contact for pricing<\/li>\n
- Premier: <\/strong>Contact for pricing<\/li>\n<\/ul>\n
Heap ratings and reviews<\/h4>\n
- \n
- G2: <\/strong>4.4\/5 (1,000+ reviews)<\/li>\n
- Capterra: <\/strong>4.6\/5 (40+ reviews)\u00a0<\/li>\n<\/ul>\n
5. Userlane<\/h3>\n
![\"Pendo](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/12\/Userlane.jpg\")
via Userlane<\/a><\/figcaption><\/figure>\n Userlane is a digital adoption platform designed for product teams that want a full-picture view of their app experience, so they can understand user adoption and make improvements. This Pendo alternative can also be used to offer on-demand customer support in-app, with context-relevant content and highly engaging user guides. ?<\/p>\n
Userlane best features<\/h4>\n
- \n
- Understand user behavior in real time across different applications<\/li>\n
- Analyze your customer behavior data to inform user experience improvements<\/li>\n
- Create and deploy automatic, relevant content with in-app guidance<\/li>\n<\/ul>\n
Userlane limitations\u00a0<\/h4>\n
- \n
- Some users wish there were report download templates available to simplify reporting<\/li>\n
- It can be difficult to manage if you have a large number of guides, according to some users<\/li>\n<\/ul>\n
Userlane pricing\u00a0<\/h4>\n
- \n
- Contact for pricing<\/li>\n<\/ul>\n
Userlane ratings and reviews<\/h4>\n
- \n
- G2: <\/strong>4.7\/5 (80+ reviews)<\/li>\n
- Capterra: <\/strong>4.5\/5 (40+ reviews)\u00a0<\/li>\n<\/ul>\n
6. Smartlook<\/h3>\n
![\"Smartlook's](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/Dashboard-with-mobile-web-analytics-on-Smartlook-1400x888.png\")
via Smartlook<\/a><\/figcaption><\/figure>\n Smartlook is a digital platform that offers product analytics and visual user insights. The platform combines qualitative and quantitative data to give product teams a full view of how users experience their apps, so they can make better choices in the decision-making process<\/a> when it comes to product development. ?<\/p>\n
Smartlook best features<\/h4>\n
- \n
- See what actions users take with session recording tools<\/li>\n
- Use website and mobile app heatmaps to track user behavior<\/li>\n
- Use mobile app and website analytics to understand user behavior<\/li>\n<\/ul>\n
Smartlook limitations\u00a0<\/h4>\n
- \n
- Some users report issues with sessions not recording fully<\/li>\n
- The tool could benefit from more customization options for reports, according to some users<\/li>\n<\/ul>\n
Smartlook pricing\u00a0<\/h4>\n
- \n
- Free<\/strong><\/li>\n
- Pro: <\/strong>Starting at $55\/month<\/li>\n
- Enterprise: <\/strong>Contact for pricing<\/li>\n<\/ul>\n
Smartlook ratings and reviews<\/h4>\n
- \n
- G2: <\/strong>4.6\/5 (800+ reviews)<\/li>\n
- Capterra: <\/strong>4.7\/5 (100+ reviews)\u00a0<\/li>\n<\/ul>\n
7. Appcues<\/h3>\n
![\"Appcues'](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/12\/AppCues.jpg\")
via Appcues<\/a><\/figcaption><\/figure>\n Appcues is a product adoption platform designed for product teams that want to improve the user onboarding journey. The platform allows teams to create tailored in-app experiences for new users with experience design, smart targeting, and user behavior tracking.<\/p>\n
Appcues best features<\/h4>\n
- \n
- Design personalized onboarding flows and checklists for new users<\/li>\n
- Increase engagement with slide-out messages, tooltips, and hotspots<\/li>\n
- Collect user feedback with in-app surveys<\/li>\n<\/ul>\n
Appcues limitations\u00a0<\/h4>\n
- \n
- Some users find the autosave frustrating, as it can make it harder to test potential changes and revert them quickly<\/li>\n
- Some users wish there were more detailed analytics available within Appcues<\/li>\n<\/ul>\n
Appcues pricing\u00a0<\/h4>\n
- \n
- Essentials: <\/strong>From $249\/month for three user licenses<\/li>\n
- Growth: <\/strong>From $879\/month for 10 user licenses<\/li>\n
- Enterprise: <\/strong>Contact for pricing<\/li>\n<\/ul>\n
Appcues ratings and reviews<\/h4>\n
- \n
- G2: <\/strong>4.6\/5 (200+ reviews)<\/li>\n
- Capterra: <\/strong>4.8\/5 (100+ reviews)\u00a0<\/li>\n<\/ul>\n
8. Glassbox<\/h3>\n
![\"Glassbox's](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/Glassbox.jpg\")
via Glassbox<\/a><\/figcaption><\/figure>\n Glassbox is a digital customer experience analytics platform that enables teams to create more engaging experiences for app and digital product users. With this Pendo alternative, product teams can capture every user interaction, analyze customer journeys, and monitor performance. ?<\/p>\n
Glassbox best features<\/h4>\n
- \n
- Collect user data and identify user trends over time<\/li>\n
- Identify issues and deploy fixes to improve the user flow<\/li>\n
- Collaborate with other teams to share information and prioritize the right improvements<\/li>\n<\/ul>\n
Glassbox limitations\u00a0<\/h4>\n
- \n
- Some users report that the onboarding experience and adding code to their website was a challenge<\/li>\n
- Managing user access for multiple teams could be improved, according to some users<\/li>\n<\/ul>\n
Glassbox pricing\u00a0<\/h4>\n
- \n
- Contact for pricing<\/li>\n<\/ul>\n
Glassbox ratings and reviews<\/h4>\n
- \n
- G2: <\/strong>4.9\/5 (500+ reviews)<\/li>\n
- Capterra: <\/strong>5\/5 (40+ reviews)\u00a0<\/li>\n<\/ul>\n
9. Mixpanel<\/h3>\n
![\"Mixpanel's](\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/04\/Mixpanel-1400x787.png\")
via Mixpanel<\/a><\/figcaption><\/figure>\n Mixpanel<\/a> is a product analytics and data visualization tool<\/a> that empowers product teams to make smarter decisions about improvements. The platform allows anyone to view user behavior data, share it across teams, and take the right path forward. ?<\/p>\n
Mixpanel best features<\/h4>\n
- \n
- Get live updates on how users are interacting with your app<\/li>\n
- Analyze the user journey from start to finish<\/li>\n
- Create boards that turn user data into highly visual charts and graphs<\/li>\n<\/ul>\n
Mixpanel limitations\u00a0<\/h4>\n
- \n
- Some users express a wish for better customization options for dashboards<\/li>\n
- It can be challenging to extract raw data to use in other applications, according to some users<\/li>\n<\/ul>\n
Mixpanel pricing\u00a0<\/h4>\n
- \n
- Starter: <\/strong>Free<\/li>\n
- Growth: <\/strong>From $20\/month<\/li>\n
- Enterprise: <\/strong>From $833\/month<\/li>\n<\/ul>\n
Mixpanel ratings and reviews<\/h4>\n
- Growth: <\/strong>From $20\/month<\/li>\n
- Starter: <\/strong>Free<\/li>\n
- Capterra: <\/strong>5\/5 (40+ reviews)\u00a0<\/li>\n<\/ul>\n
- G2: <\/strong>4.9\/5 (500+ reviews)<\/li>\n
- Contact for pricing<\/li>\n<\/ul>\n
- Capterra: <\/strong>4.8\/5 (100+ reviews)\u00a0<\/li>\n<\/ul>\n
- Growth: <\/strong>From $879\/month for 10 user licenses<\/li>\n
- Essentials: <\/strong>From $249\/month for three user licenses<\/li>\n
- Capterra: <\/strong>4.7\/5 (100+ reviews)\u00a0<\/li>\n<\/ul>\n
- Pro: <\/strong>Starting at $55\/month<\/li>\n
- Free<\/strong><\/li>\n
- Capterra: <\/strong>4.5\/5 (40+ reviews)\u00a0<\/li>\n<\/ul>\n
- G2: <\/strong>4.7\/5 (80+ reviews)<\/li>\n
- Contact for pricing<\/li>\n<\/ul>\n
- Capterra: <\/strong>4.6\/5 (40+ reviews)\u00a0<\/li>\n<\/ul>\n
- Growth: <\/strong>Contact for pricing<\/li>\n
- Free<\/strong><\/li>\n
- Capterra: <\/strong>4.4\/5 (60+ reviews)\u00a0<\/li>\n<\/ul>\n
- G2: <\/strong>4.5\/5 (300+ reviews)<\/li>\n
- Contact for pricing<\/li>\n<\/ul>\n
- Capterra: <\/strong>4.6\/5 (60+ reviews)\u00a0<\/li>\n<\/ul>\n
- Plus: <\/strong>From $49\/month for unlimited users<\/li>\n
- Starter: <\/strong>Free<\/li>\n
- Capterra: <\/strong>4.6\/5 (70+ reviews)\u00a0<\/li>\n<\/ul>\n
- G2: <\/strong>4.6\/5 (300+ reviews)<\/li>\n
- Contact for pricing<\/li>\n<\/ul>\n
- Pricing<\/strong> structure: <\/strong>Some tools have pricing plans that change depending on the number of users, sessions, events, or end users. Which works best for you?<\/li>\n
- Features: <\/strong>Which features matter most? Are you more focused on a wide range of data collection options or on how the software uses that data to offer insights?<\/li>\n
- 2. Amplitude<\/a><\/li>\n
- What Should You Look for in a Pendo Alternative?\u00a0<\/a><\/li>\n