{"id":11928,"date":"2020-10-06T22:44:35","date_gmt":"2020-10-07T05:44:35","guid":{"rendered":"https:\/\/clickup.com\/blog\/?p=11928"},"modified":"2024-03-21T11:53:11","modified_gmt":"2024-03-21T18:53:11","slug":"leveraging-user-feedback","status":"publish","type":"post","link":"https:\/\/clickup.com\/blog\/leveraging-user-feedback\/","title":{"rendered":"Leveraging User Feedback in Project Prioritization"},"content":{"rendered":"

This post is from Jacques Reulet, head of Customer Success at\u00a0Canny<\/a>. Here\u2019s his insight into how gathering customer feedback is crucial when it comes to project prioritization<\/a>, and how to make the most of it. See how ClickUp utilizes user feedback<\/a> with Canny.\u00a0<\/em><\/p>\n

\u201cWhat\u2019s the most impactful thing to work on next?\u201d\u00a0<\/span><\/p>\n

It\u2019s a crucial question for project managers. No company has infinite resources, so it\u2019s important to prioritize time and resources<\/a>.<\/span><\/p>\n

Even the best project management software<\/a> can\u2019t determine your priorities for you. You need to plan out which projects you\u2019re going to work on and prioritize the order you\u2019re going to accomplish them.<\/span><\/p>\n

Usually, finding the answer involves hearing from your team. Marketing, support, engineering \u2014 everyone should be invested in the result. But many teams ignore perhaps the most important voice: your users!<\/span><\/p>\n

You can\u2019t build a user-centric product if you don\u2019t listen to the user<\/span><\/h2>\n

Imagine logging into ClickUp to see a perfectly-sequenced board with a clear scope on every task. <\/span>Harnessing user feedback<\/span><\/a> will give you the confidence to rank your task lists by business impact. From there, it\u2019s much easier to plan and prioritize based on effort and business goals. That\u2019s the power of user feedback.<\/span><\/p>\n

That <\/span>doesn\u2019t mean you treat every piece of user feedback as a direct order<\/span><\/a>, of course. But it does mean you value their input (and show it), as they\u2019re the ones <\/span>using<\/span><\/i> your product. You ask for their opinions and keep them updated on the things that matter to them. It\u2019s a collaborative effort.<\/span><\/p>\n

The issue is that, when left untracked, user feedback can be hard to quantify. Many companies mistake providing customer support for soliciting feedback. Obviously, you will get feedback when you hear from users, but offering excellent support is not the same as soliciting user feedback with a <\/span>dedicated feedback tool like Canny<\/span><\/a>.<\/span><\/p>\n

It\u2019s crucial to have tools to separate signals from the noise. Otherwise, it\u2019s hard to turn user comments into actionable tasks with any confidence. The goal is to identify those high-impact ideas that will make your product better and add those to your ClickUp spaces.<\/span><\/p>\n

Not all feedback is created equal<\/span><\/h2>\n

Sometimes, teams are hesitant to invite the user into the planning conversation. Factoring user feedback into your projects requires work, but not as much as you might think.\u00a0<\/span><\/p>\n

The payoff is well worth the additional effort. For a user suggestion to make it onto your ClickUp board, it <\/span>should<\/span><\/i> be well-vetted.<\/span><\/p>\n

There are a few pitfalls that often trip people up. It\u2019s easy to mistake a vocal user (or a small set of users) for a majority of your clients.\u00a0<\/span><\/p>\n

1. Quantify your feedback. <\/b>That\u2019s key to understanding the breadth of an idea\u2019s impact. If we implement this, will it make a difference to thousands or dozens? Without a tool in place, quantifying those user votes becomes a manual affair.<\/span><\/p>\n