{"id":119231,"date":"2025-01-30T00:00:00","date_gmt":"2025-01-30T08:00:00","guid":{"rendered":"https:\/\/clickup.com\/blog\/?p=119231"},"modified":"2025-02-04T11:41:05","modified_gmt":"2025-02-04T19:41:05","slug":"customer-support-tools","status":"publish","type":"post","link":"https:\/\/clickup.com\/blog\/customer-support-tools\/","title":{"rendered":"The 10 Best Customer Support Tools to in [year]"},"content":{"rendered":"<p>Providing prompt customer service is critical to your business. The right customer service software will help you optimize customer support, make a positive difference, and set you up for success.<\/p>\n<p>We\u2019ve compiled a list of some of the best<a href=\"https:\/\/clickup.com\/blog\/tools-for-excellent-customer-service\/\" rel=\"noreferrer noopener\" target=\"_blank\"> tools for customer support<\/a> to help make your quest for one easier.\u00a0<\/p>\n<p>These tools have everything from ticket management to live chat and <a href=\"https:\/\/clickup.com\/blog\/best-knowledge-base-software\/\">knowledge base<\/a> management.\u00a0 Whether a small business or a large enterprise, you need a customer support tool that supports your unique needs.\u00a0<\/p>\n<p>The list of customer service software tools we\u2019ve put together will make the choice easy. Pick one that helps you deliver exceptional customer service, track team performance, and build lasting relationships with your valued customers.\u00a0<\/p>\n<div class=\"ub_table-of-contents\" data-hidetext=\"hide\" data-initiallyhideonmobile=\"false\" data-initiallyshow=\"true\" data-scrolltype=\"auto\" data-showtext=\"show\" id=\"ub_table-of-contents-5c2946c4-3327-4918-b832-730a23c7d564\">\n<div class=\"ub_table-of-contents-header-container\">\n<div class=\"ub_table-of-contents-header\">\n<div class=\"ub_table-of-contents-title\">The 10 Best Customer Support Tools to in 2024<\/div>\n<\/div>\n<\/div>\n<div class=\"ub_table-of-contents-extra-container\">\n<div class=\"ub_table-of-contents-container ub_table-of-contents-1-column\">\n<ul>\n<li><a href=\"https:\/\/clickup.com\/blog\/customer-support-tools\/#0-what-should-you-look-for-in-customer-support-tools-\">What Should You Look for in Customer Support Tools?<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/customer-support-tools\/#1-the-10-best-customer-support-tools-in-2024-\">The 10 Best Customer Support Tools in 2024<\/a>\n<ul>\n<li><a href=\"https:\/\/clickup.com\/blog\/customer-support-tools\/#2-1-clickup-\">1. ClickUp<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/customer-support-tools\/#7-2-liveagent-\">2. LiveAgent<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/customer-support-tools\/#12-3-document360-\">3. Document360<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/customer-support-tools\/#17-4-zendesk-\">4. Zendesk<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/customer-support-tools\/#22-5-hootsuite-\">5. Hootsuite<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/customer-support-tools\/#27-6-hiverhq-\">6. HiverHQ<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/customer-support-tools\/#32-7-freshdesk-\">7. Freshdesk<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/customer-support-tools\/#37-8-sprout-social-\">8. Sprout Social<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/customer-support-tools\/#42-9-help-scout-\">9. Help Scout<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/customer-support-tools\/#47-10-intercom-\">10. Intercom<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<h2 class=\"wp-block-heading\" id=\"0-what-should-you-look-for-in-customer-support-tools-\"><strong>What Should You Look for in Customer Support Tools?<\/strong><\/h2>\n<p>When you start looking for customer support tools, you\u2019ll find plenty of choices available, with some tools designed to cater to particular functions or market sectors. To find the best customer service software for your business, let\u2019s start by understanding what you should look for in a customer support tool.\u00a0<\/p>\n<ul>\n<li><strong>Ease of use:<\/strong> The customer support tool you choose should be intuitive and user-friendly for support agents and customers. A simple and intuitive interface will help you quicken response time and improve the efficiency of your team<\/li>\n<li><strong>Omnichannel support: <\/strong>Look for customer support tools that support various <a href=\"https:\/\/clickup.com\/blog\/communication-goals\/\" rel=\"noreferrer noopener\" target=\"_blank\">communication<\/a> channels such as email, live chat, social media, phone, and messaging apps. With the availability of multiple channels, you will build lasting relationships with your customers by supporting them on the channel of their choice<\/li>\n<li><strong>Automation and AI:<\/strong> Customer support software offers automation capabilities, chatbots, and<a href=\"https:\/\/clickup.com\/blog\/ai-tools-for-customer-service\/\" rel=\"noreferrer noopener\" target=\"_blank\"> AI-driven features<\/a>, which will handle routine tasks, provide instant responses, and route queries to the correct department or agent. This will improve support efficiency and reduce response times<\/li>\n<li><strong>Ticketing:<\/strong> A robust <a href=\"https:\/\/clickup.com\/blog\/ticketing-software\/\">ticketing system<\/a> helps organize and prioritize customer inquiries. The tool you choose should offer features such as ticket categorization, assignment, tracking, and escalation<\/li>\n<li><strong>Integrations<\/strong>: Choose a customer support tool that integrates seamlessly with your existing CRM, helpdesk software, and other essential apps you use every day\u00a0<\/li>\n<li><strong>Reporting and analytics:<\/strong> Look for tools that offer robust reporting and analytics. Insights into customer interactions, response times, resolution rates, and customer satisfaction metrics will help you identify trends and improvement areas\u00a0<\/li>\n<li><strong>Customization and scalability<\/strong>: Choose customizable tools to adapt to your specific business needs and scale as your customer base grows<\/li>\n<li><strong>Security and compliance:<\/strong> Data security and compliance with regulations (such as GDPR) are critical. Ensure that the tool adheres to industry-standard security protocols and handles sensitive customer information securely<\/li>\n<li><strong>Customer feedback and survey:<\/strong> Check if the tool has features for gathering<a href=\"https:\/\/clickup.com\/blog\/customer-feedback-tools\/\" rel=\"noreferrer noopener\" target=\"_blank\"> customer feedback<\/a> and conducting surveys, as this data provides valuable insights to improve your services and products<\/li>\n<li><strong>Cost and support<\/strong>: Consider the cost of the customer support tool against its features and the support provided by the vendor. Ensure there is reliable customer support available in case of any issues or queries<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\" id=\"1-the-10-best-customer-support-tools-in-2024-\"><strong>The 10 Best Customer Support Tools in 2024<\/strong><\/h2>\n<p>Here\u2019s the list of the top 10 customer support tools for providing the best customer support experience in 2024. We\u2019ll cover their best features, limitations, pricing, and ratings.<\/p>\n<h3 class=\"wp-block-heading\" id=\"2-1-clickup-\"><strong>1. ClickUp<\/strong><\/h3>\n<figure class=\"wp-block-image size-full\"><img alt=\"ClickUp Views\" class=\"wp-image-114772\" decoding=\"async\" height=\"502\" loading=\"lazy\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-Views.gif\" width=\"800\"\/><figcaption class=\"wp-element-caption\">Explore ClickUp to manage your customer support with the power of AI, 15+ views, and task automations<\/figcaption><\/figure>\n<p>ClickUp is a popular<a href=\"https:\/\/clickup.com\/blog\/best-project-management-tools\/\" rel=\"noreferrer noopener\" target=\"_blank\"> all-in-one project management software<\/a>. It has everything an organization will need to manage projects effectively and help teams collaborate seamlessly, including a customer support solution.<\/p>\n<p><a href=\"https:\/\/clickup.com\/teams\/customer-service\" rel=\"noreferrer noopener\" target=\"_blank\">ClickUp\u2019s Customer Service Software<\/a> is a holistic customer support solution that offers robust capabilities to manage customer support from end to end. The tool\u2019s multiple assignees feature enables you to assign multiple people to a task if you need more than one person\u2019s input to resolve an issue.\u00a0<\/p>\n<p>Discuss tickets across customer service agents in different teams as they help to speed up resolution time. For example, if you are a construction supplies business and you get a customer complaint about the quality of supplies, delays in delivery, and wrong billing. <\/p>\n<p>ClickUp enables you to quickly tag the relevant team members\u2014production team for quality issues, logistics for delayed delivery, and finance for billing queries\u2014to resolve the issue. <\/p>\n<p>ClickUp\u2019s customer support tool has custom fields to track tasks based on issues and a native customer relationship management (CRM) solution to improve <a href=\"https:\/\/clickup.com\/blog\/client-management-software\/\" rel=\"noreferrer noopener\" target=\"_blank\">customer relationship management<\/a>.<\/p>\n<figure class=\"wp-block-image size-large\"><img alt=\"clickup customer support template\" class=\"wp-image-39593\" decoding=\"async\" height=\"860\" loading=\"lazy\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/customer-support-template-by-clickup-1400x860.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/customer-support-template-by-clickup-1400x860.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/customer-support-template-by-clickup-300x184.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/customer-support-template-by-clickup-768x472.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/customer-support-template-by-clickup-1536x944.png 1536w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/customer-support-template-by-clickup-700x430.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/07\/customer-support-template-by-clickup.png 1999w\" width=\"1400\"\/><figcaption class=\"wp-element-caption\">Capture important information from your customers with a built-in form to track feedback<\/figcaption><\/figure>\n<p><a href=\"https:\/\/clickup.com\/templates\/customer-support-t-48352529\" rel=\"noreferrer noopener\" target=\"_blank\">ClickUp\u2019s Customer Support Template<\/a> helps with quality customer experience. The template reduces customer support costs and offers faster response times with features like organization and prioritization of customer queries.\u00a0<\/p>\n<p>With elements such as Custom Statuses, Custom Fields, Custom Views, and Project Management, the support template improves customer service.<\/p>\n<h4 class=\"wp-block-heading\" id=\"3-clickup-best-features-\"><strong>ClickUp best features<\/strong><\/h4>\n<ul>\n<li>Create custom automation for consistent actions<\/li>\n<li>Add multiple assignees to tasks for quick resolution<\/li>\n<li>Set custom fields based on your needs, such as adding customer information and numerical fields for easy calculation\u00a0<\/li>\n<\/ul>\n<figure class=\"wp-block-image size-full\"><img alt=\"ClickUp 3.0 Setting Task Priority\" class=\"wp-image-116089\" decoding=\"async\" height=\"625\" loading=\"lazy\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Setting-Task-Priority.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Setting-Task-Priority.png 936w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Setting-Task-Priority-300x200.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Setting-Task-Priority-768x513.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Setting-Task-Priority-700x467.png 700w\" width=\"936\"\/><figcaption class=\"wp-element-caption\">Quickly set Task Priority within a task to communicate what needs attention first<\/figcaption><\/figure>\n<ul>\n<li>Sort tasks with ClickUp Priorities using four flags\u2014urgent, high, normal, and low\u2014and focus on what matters<\/li>\n<li>Organize tasks with custom tags and apply filters to stay on top of things<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"4-clickup-limitations-\"><strong>ClickUp limitations<\/strong><\/h4>\n<ul>\n<li>Steep learning curve at the beginning<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"5-clickup-pricing-\"><strong>ClickUp pricing<\/strong><\/h4>\n<ul>\n<li><strong>Free Forever<\/strong><\/li>\n<li><strong>Unlimited:<\/strong> $7 per user per month<\/li>\n<li><strong>Business:<\/strong> $12 per user per month<\/li>\n<li><strong>Enterprise:<\/strong> Contact for pricing<\/li>\n<li><strong>ClickUp Brain: <\/strong>Available on all paid plans for $5\/Workspace member\/month<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"6-clickup-ratings-and-reviews-\"><strong>ClickUp ratings and reviews<\/strong><\/h4>\n<ul>\n<li><strong>G2:<\/strong> 4.7\/5 (2,000+ reviews)<\/li>\n<li><strong>Capterra:<\/strong> 4.7\/5 (2,000+ reviews)<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\" id=\"7-2-liveagent-\"><strong>2. LiveAgent<\/strong><\/h3>\n<figure class=\"wp-block-image size-full\"><img alt=\"Screenshot of LiveAgent's tickets\" class=\"wp-image-106708\" decoding=\"async\" height=\"679\" loading=\"lazy\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/LiveAgent.jpg\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/LiveAgent.jpg 1200w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/LiveAgent-300x170.jpg 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/LiveAgent-768x435.jpg 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/LiveAgent-700x396.jpg 700w\" width=\"1200\"\/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.liveagent.com\/\" rel=\"noreferrer noopener nofollow\" target=\"_blank\">LiveAgent<\/a><\/figcaption><\/figure>\n<p>LiveAgent started as a live chat software and has become a multi-channel customer support product.\u00a0<\/p>\n<p>The platform offers an omnichannel inbox to help you find customer conversations from various channels in one place. LiveAgent also provides automation and integration options to improve productivity and enhance the customer experience.\u00a0<\/p>\n<p>\u00a0Manage email, chat, phone, and social media support channels with LiveAgent.<\/p>\n<h4 class=\"wp-block-heading\" id=\"8-liveagent-best-features-\"><strong>LiveAgent best features<\/strong><\/h4>\n<ul>\n<li>130+ ticketing features, 200+ integrations<\/li>\n<li>Improves agent productivity<\/li>\n<li>Unified customer-specific view of chats and tickets\u00a0<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"9-liveagent-limitations-\"><strong>LiveAgent limitations<\/strong><\/h4>\n<ul>\n<li>Does not have a chatbot<\/li>\n<li>Users report frequent glitches<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"10-liveagent-pricing-\"><strong>LiveAgent pricing<\/strong><\/h4>\n<ul>\n<li><strong>Free trial<\/strong> available\u00a0<\/li>\n<li><strong>Small:<\/strong> $9 per user per month<\/li>\n<li><strong>Medium:<\/strong> $29 per user per month<\/li>\n<li><strong>Large:<\/strong> $49 per user per month<\/li>\n<li><strong>Enterprise:<\/strong> $69 per user per month<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"11-liveagent-ratings-and-reviews-\"><strong>LiveAgent ratings and reviews<\/strong><\/h4>\n<ul>\n<li><strong>G2:<\/strong> 4.5\/5 (1400+ reviews)<\/li>\n<li><strong>Capterra:<\/strong> 4.7\/5 (1500+ reviews)<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\" id=\"12-3-document360-\"><strong>3. Document360<\/strong><\/h3>\n<figure class=\"wp-block-image size-large\"><img alt=\"Document360 software documentation tool\" class=\"wp-image-111097\" decoding=\"async\" height=\"788\" loading=\"lazy\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/10\/Document360-software-documentation-tool-1400x788.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/10\/Document360-software-documentation-tool-1400x788.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/10\/Document360-software-documentation-tool-300x169.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/10\/Document360-software-documentation-tool-768x432.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/10\/Document360-software-documentation-tool-1536x864.png 1536w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/10\/Document360-software-documentation-tool-700x394.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/10\/Document360-software-documentation-tool.png 1920w\" width=\"1400\"\/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/document360.com\/knowledgebase-widget\/\" rel=\"noreferrer noopener nofollow\" target=\"_blank\">Document360<\/a><\/figcaption><\/figure>\n<p>Document 360 is a self-service knowledge base software that streamlines the process of creating, organizing, and sharing knowledge within your organization. It is a user-friendly platform that emphasizes providing customer support through self-service.\u00a0<\/p>\n<p>Implement customer service software such as Document 360 to reduce the workload on customer service teams, improve website traffic, and enhance customer self-service.<\/p>\n<h4 class=\"wp-block-heading\" id=\"13-document360-best-features-\"><strong>Document360 best features<\/strong><\/h4>\n<ul>\n<li>Filters content to show relevant information<\/li>\n<li>Adds domains for increased security<\/li>\n<li>Provides on-demand contextual help to customers<\/li>\n<li>Version control to effectively manage content\u00a0<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"14-document360-limitations-\"><strong>Document360 limitations<\/strong><\/h4>\n<ul>\n<li>Integration with other tools is tricky<\/li>\n<li>Difficult to set up\u00a0<\/li>\n<li>No mobile app<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"15-document-360-pricing-\"><strong>Document 360 pricing<\/strong><\/h4>\n<ul>\n<li><strong>Free forever<\/strong><\/li>\n<li><strong>Standard:<\/strong> $199 per project per month<\/li>\n<li><strong>Professional:<\/strong> $399 per project per month<\/li>\n<li><strong>Business:<\/strong> $529 per project per month<\/li>\n<li><strong>Enterprise:<\/strong> $799 per project per month<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"16-document-360-ratings-and-reviews-\"><strong>Document 360 ratings and reviews<\/strong><\/h4>\n<ul>\n<li><strong>G2:<\/strong> 4.7\/5 (300+ reviews)<\/li>\n<li><strong>Capterra:<\/strong> 4.7\/5 (190+ reviews)<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\" id=\"17-4-zendesk-\"><strong>4. Zendesk<\/strong><\/h3>\n<figure class=\"wp-block-image size-large\"><img alt=\"Zendesk Dashboard\" class=\"wp-image-76040\" decoding=\"async\" height=\"706\" loading=\"lazy\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/uc_sample_ticket_ocr_sc-1400x706.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/uc_sample_ticket_ocr_sc-1400x706.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/uc_sample_ticket_ocr_sc-300x151.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/uc_sample_ticket_ocr_sc-768x387.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/uc_sample_ticket_ocr_sc-1536x774.png 1536w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/uc_sample_ticket_ocr_sc-700x353.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/uc_sample_ticket_ocr_sc.png 1597w\" width=\"1400\"\/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.zendesk.com\/service\/ticketing-system\/customer-service-management-software\/\" rel=\"noreferrer noopener nofollow\" target=\"_blank\">Zendesk<\/a><\/figcaption><\/figure>\n<p>Zendesk offers support solutions for businesses of all sizes. The Zendesk support offering is divided into foundational support plans and Zendesk suite plans.\u00a0<\/p>\n<p>The foundational support plans include a shared inbox and basic collaboration tools. Zendesk\u2019s suite plans offer additional channels like voice, live chat, self-service, automation capabilities, productivity tools, and advanced features like chatbots.\u00a0<\/p>\n<p>With Zendesk, effectively manage customer interactions, automate workflows, and provide personalized support.<\/p>\n<h4 class=\"wp-block-heading\" id=\"18-zendesk-best-features-\"><strong>Zendesk best features<\/strong><\/h4>\n<ul>\n<li>100+ out-of-the-box integrations<\/li>\n<li>Multi-channel support<\/li>\n<li>Helpdesk and a CRM solution<\/li>\n<li>Reporting and analytics<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"19-zendesk-limitations-\"><strong>Zendesk limitations<\/strong><\/h4>\n<ul>\n<li>Primitive interface<\/li>\n<li>Advanced features are available only in higher plans<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"20-zendesk-pricing-\"><strong>Zendesk pricing<\/strong><\/h4>\n<ul>\n<li><strong>Free trial<\/strong> available<\/li>\n<li><strong>Support Team:<\/strong> $19 per agent\/month<\/li>\n<li><strong>Support Professional:<\/strong> $55 per agent\/month<\/li>\n<li><strong>Support Enterprise:<\/strong> $115 per agent\/month<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"21-zendesk-ratings-and-reviews-\"><strong>Zendesk ratings and reviews<\/strong><\/h4>\n<ul>\n<li><strong>G2:<\/strong> 4.3\/5 (5500+ reviews)<\/li>\n<li><strong>Capterra:<\/strong> 4.4\/5(3500+ reviews)<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\" id=\"22-5-hootsuite-\"><strong>5. Hootsuite<\/strong><\/h3>\n<figure class=\"wp-block-image size-large\"><img alt=\"Hootsuite Dashboard\" class=\"wp-image-70516\" decoding=\"async\" height=\"854\" loading=\"lazy\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/254401d0-cfae-4237-9c26-d7d56ee58949_rw_1920-1400x854.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/254401d0-cfae-4237-9c26-d7d56ee58949_rw_1920-1400x854.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/254401d0-cfae-4237-9c26-d7d56ee58949_rw_1920-300x183.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/254401d0-cfae-4237-9c26-d7d56ee58949_rw_1920-768x468.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/254401d0-cfae-4237-9c26-d7d56ee58949_rw_1920-1536x937.png 1536w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/254401d0-cfae-4237-9c26-d7d56ee58949_rw_1920-700x427.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/254401d0-cfae-4237-9c26-d7d56ee58949_rw_1920.png 1920w\" width=\"1400\"\/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/hiverhq.com\/products\/customer-service\" rel=\"noreferrer noopener nofollow\" target=\"_blank\">Hootsuite<\/a><\/figcaption><\/figure>\n<p>Hootsuite is a social media marketing platform that enables you to provide social customer service.\u00a0 Engage with customers across multiple social channels, track campaign performance, and deliver good customer service using Hootsuite.\u00a0<\/p>\n<p>Respond to customer inquiries, resolve issues, and forge strong customer relationships by streamlining your social media efforts.\u00a0<\/p>\n<h4 class=\"wp-block-heading\" id=\"23-hootsuite-best-features-\"><strong>Hootsuite best features<\/strong><\/h4>\n<ul>\n<li>Universal social media inbox<\/li>\n<li>Schedule posts across multiple social media profiles from a single place<\/li>\n<li>Unlimited posts with all plans<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"24-hootsuite-limitations-\"><strong>Hootsuite limitations<\/strong><\/h4>\n<ul>\n<li>Cluttered interface<\/li>\n<li>Social listening could be deeper<\/li>\n<li>Limited customer service\u00a0<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"25-hootsuite-pricing-\"><strong>Hootsuite pricing<\/strong><\/h4>\n<ul>\n<li><strong>Free trial <\/strong>available<\/li>\n<li><strong>Professional:<\/strong> $99 per month<\/li>\n<li><strong>Team:<\/strong> $249 per month<\/li>\n<li><strong>Enterprise:<\/strong> Custom pricing<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"26-hootsuite-ratings-and-reviews-\"><strong>Hootsuite ratings and reviews<\/strong><\/h4>\n<ul>\n<li><strong>G2:<\/strong> 4.1\/5 (4000+ reviews)<\/li>\n<li><strong>Capterra: <\/strong>4.4\/5 (3500+ reviews)<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\" id=\"27-6-hiverhq-\"><strong>6. HiverHQ<\/strong><\/h3>\n<figure class=\"wp-block-image size-full\"><img alt=\"HiverHQ Dashboard\" class=\"wp-image-119407\" decoding=\"async\" height=\"740\" loading=\"lazy\" sizes=\"auto, (max-width: 1326px) 100vw, 1326px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/HiverHQ-Dashboard.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/HiverHQ-Dashboard.png 1326w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/HiverHQ-Dashboard-300x167.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/HiverHQ-Dashboard-768x429.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/HiverHQ-Dashboard-700x391.png 700w\" width=\"1326\"\/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/hiverhq.com\/\" rel=\"noreferrer noopener nofollow\" target=\"_blank\">Hiver<\/a><\/figcaption><\/figure>\n<p>HiverHQ is a Gmail-based helpdesk; it\u2019s a customer support tool that combines email, live chat, helpdesk, and voice communication within your Gmail inbox.<\/p>\n<p>Sitting inside Gmail, HiverHQ helps you respond to customer queries faster and more accurately. Your customer service teams don\u2019t have to waste time switching between multiple apps to support your customers. HiverHQ also comes with a WhatsApp integration.<\/p>\n<h4 class=\"wp-block-heading\" id=\"28-hiverhq-best-features-\"><strong>HiverHQ best features<\/strong><\/h4>\n<ul>\n<li>Auto-assign live chats<\/li>\n<li>Integrate with Asana, Slack, Zapier, QuickBooks, Jira, and Salesforce<\/li>\n<li>Schedule data exports<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"29-hiverq-limitations-\"><strong>HiverQ limitations<\/strong><\/h4>\n<ul>\n<li>Might be expensive for small businesses<\/li>\n<li>Some users report frequent lagging issues<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"30-hiverhq-pricing-\"><strong>HiverHQ pricing<\/strong><\/h4>\n<ul>\n<li><strong>Free trial <\/strong>available<\/li>\n<li><strong>Lite:<\/strong> $15 per month<\/li>\n<li><strong>Pro:<\/strong> $39 per month<\/li>\n<li><strong>Elite:<\/strong> $59 per month<\/li>\n<li><strong>Custom pricing<\/strong> available on request for businesses with more than 50 users<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"31-hiverhq-ratings-and-reviews-\"><strong>HiverHQ ratings and reviews<\/strong><\/h4>\n<ul>\n<li><strong>G2:<\/strong> 4.6\/5(800+ reviews)<\/li>\n<li><strong>Capterra: <\/strong>4.6\/5(150+ reviews)<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\" id=\"32-7-freshdesk-\"><strong>7. Freshdesk<\/strong><\/h3>\n<figure class=\"wp-block-image size-full\"><img alt=\"FreshDesk Platform example\" class=\"wp-image-42376\" decoding=\"async\" height=\"534\" loading=\"lazy\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/FreshDesk-Platform-example.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/FreshDesk-Platform-example.png 640w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/FreshDesk-Platform-example-300x250.png 300w\" width=\"640\"\/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.freshworks.com\/freshdesk\/\" rel=\"noreferrer noopener nofollow\" target=\"_blank\">FreshDesk<\/a><\/figcaption><\/figure>\n<p>A cloud-based customer service software by Freshworks, Freshdesk provides omnichannel support. It comes with ticketing, automation, self-service, customization, and collaboration features.\u00a0<\/p>\n<p>Leverage\u00a0Freshdesk to support your customers on the channel of their choice.\u00a0<\/p>\n<h4 class=\"wp-block-heading\" id=\"33-freshdesk-best-features-\"><strong>Freshdesk best features<\/strong><\/h4>\n<ul>\n<li>AI-powered customer support<\/li>\n<li>Round-robin routing<\/li>\n<li>Robust automation and reporting<\/li>\n<li>1000+ integrations<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"34-freshdesk-limitations-\"><strong>Freshdesk limitations<\/strong><\/h4>\n<ul>\n<li>Analytics are available on higher-end plans only<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"35-freshdesk-pricing-\"><strong>Freshdesk pricing<\/strong><\/h4>\n<ul>\n<li><strong>Free forever<\/strong><\/li>\n<li><strong>Growth: <\/strong>$15 per agent\/month<\/li>\n<li><strong>Pro:<\/strong> $49 per agent\/month<\/li>\n<li><strong>Enterprise: <\/strong>$79 per agent\/month<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"36-freshdesk-ratings-and-reviews-\"><strong>Freshdesk ratings and reviews<\/strong><\/h4>\n<ul>\n<li><strong>G2: <\/strong>4.4(3000+ reviews)<\/li>\n<li><strong>Capterra:<\/strong> 4.5(3000+ reviews)<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\" id=\"37-8-sprout-social-\"><strong>8. Sprout Social<\/strong><\/h3>\n<figure class=\"wp-block-image size-full\"><img alt=\"Sprout Social Dashboard\" class=\"wp-image-75940\" decoding=\"async\" height=\"893\" loading=\"lazy\" sizes=\"auto, (max-width: 1360px) 100vw, 1360px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Homepage_Header-Listening.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Homepage_Header-Listening.png 1360w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Homepage_Header-Listening-300x197.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Homepage_Header-Listening-768x504.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Homepage_Header-Listening-700x460.png 700w\" width=\"1360\"\/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/sproutsocial.com\/\" rel=\"noreferrer noopener nofollow\" target=\"_blank\">Sprout Social<\/a><\/figcaption><\/figure>\n<p>Sprout Social is a customer service tool for businesses that receive support requests through social media channels. Use Sprout Social to manage customer requests from all your social channels in one place.\u00a0<\/p>\n<p>The platform offers scheduling capabilities, allowing you to plan and publish content across different social media platforms.\u00a0<\/p>\n<h4 class=\"wp-block-heading\" id=\"38-sprout-social-best-features-\"><strong>Sprout Social best features<\/strong><\/h4>\n<ul>\n<li>AI assistance for tone and length of responses<\/li>\n<li>Scheduling available for optimal send times<\/li>\n<li>Analytics and reporting<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"39-sprout-social-limitations-\"><strong>Sprout Social limitations<\/strong><\/h4>\n<ul>\n<li>Expensive<\/li>\n<li>Limited social media profiles per plan<\/li>\n<li>Steep learning curve\u00a0<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"40-sprout-social-pricing-\"><strong>Sprout Social pricing<\/strong><\/h4>\n<ul>\n<li><strong>Free trial <\/strong>available<\/li>\n<li><strong>Standard: <\/strong>$249 per month<\/li>\n<li><strong>Professional:<\/strong> $399 per month<\/li>\n<li><strong>Advanced:<\/strong> $499 per month<\/li>\n<li><strong>Enterprise: <\/strong>Contact for pricing<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"41-sprout-social-ratings-and-reviews-\"><strong>Sprout Social ratings and reviews<\/strong><\/h4>\n<ul>\n<li><strong>G2:<\/strong> 4.4\/5(2600+ reviews)<\/li>\n<li><strong>Capterra:<\/strong> 4.4\/5(500+ reviews)<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\" id=\"42-9-help-scout-\"><strong>9. Help Scout<\/strong><\/h3>\n<figure class=\"wp-block-image size-full\"><img alt=\"Help Scout Dashboard\" class=\"wp-image-73626\" decoding=\"async\" height=\"845\" loading=\"lazy\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/SharedInbox-chat-and-inbox-video-poster-b4990803a01d8d7bde79bef072263899.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/SharedInbox-chat-and-inbox-video-poster-b4990803a01d8d7bde79bef072263899.png 1280w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/SharedInbox-chat-and-inbox-video-poster-b4990803a01d8d7bde79bef072263899-300x198.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/SharedInbox-chat-and-inbox-video-poster-b4990803a01d8d7bde79bef072263899-768x507.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/SharedInbox-chat-and-inbox-video-poster-b4990803a01d8d7bde79bef072263899-700x462.png 700w\" width=\"1280\"\/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.helpscout.com\/customer-support\/\" rel=\"noreferrer noopener nofollow\" target=\"_blank\">Help Scout<\/a><\/figcaption><\/figure>\n<p>Help Scout offers a shared inbox, help center, live chat, AI features, and more. It provides features like workflows and saved replies to automate manual tasks and save your team\u2019s time.\u00a0<\/p>\n<p>Self-service tools like Beacon enable customers to find answers independently, reducing support volumes. Help Scout also offers robust reporting to gain insights into performance and improve the overall customer and agent experience.<\/p>\n<h4 class=\"wp-block-heading\" id=\"43-help-scout-best-features-\"><strong>Help Scout best features<\/strong><\/h4>\n<ul>\n<li>Customer service solutions to store and <a href=\"https:\/\/clickup.com\/blog\/customer-database-software\/\" rel=\"noreferrer noopener\" target=\"_blank\">manage customer data<\/a><\/li>\n<li>10 knowledge bases to organize help content<\/li>\n<li>Automated workflow<\/li>\n<li>Native mobile apps<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"44-help-scout-limitations-\"><strong>Help Scout limitations<\/strong><\/h4>\n<ul>\n<li>Reporting is cumbersome and difficult to navigate<\/li>\n<li>Poor spam filters and search option<\/li>\n<li>Lack of native phone support<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"45-help-scout-pricing-\"><strong>Help Scout pricing<\/strong><\/h4>\n<ul>\n<li><strong>Free trial<\/strong> available<\/li>\n<li><strong>Standard:<\/strong> $20 per user\/month<\/li>\n<li><strong>Plus: <\/strong>$40 per user\/month<\/li>\n<li><strong>Pro:<\/strong> $65 per user\/month<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"46-help-scout-ratings-and-reviews-\"><strong>Help Scout ratings and reviews<\/strong><\/h4>\n<ul>\n<li><strong>G2:<\/strong> 4.4\/5 (300+ reviews)<\/li>\n<li><strong>Capterra:<\/strong> 4.6\/5 (200+ reviews)<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\" id=\"47-10-intercom-\"><strong>10. Intercom<\/strong><\/h3>\n<figure class=\"wp-block-image size-full\"><img alt=\"Intercom Dashboard\" class=\"wp-image-76042\" decoding=\"async\" height=\"598\" loading=\"lazy\" sizes=\"auto, (max-width: 1060px) 100vw, 1060px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Screen_Shot_2021-12-01_at_12.29_1.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Screen_Shot_2021-12-01_at_12.29_1.png 1060w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Screen_Shot_2021-12-01_at_12.29_1-300x169.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Screen_Shot_2021-12-01_at_12.29_1-768x433.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Screen_Shot_2021-12-01_at_12.29_1-700x395.png 700w\" width=\"1060\"\/><figcaption class=\"wp-element-caption\">via<a href=\"https:\/\/www.intercom.com\/\" rel=\"noreferrer noopener nofollow\" target=\"_blank\"> Intercom<\/a><\/figcaption><\/figure>\n<p>Intercom combines live chat, AI chatbot, helpdesk, proactive support, and an omnichannel solution into a single platform.\u00a0<\/p>\n<p>Intercom helps you manage customer queries across various channels from a single place and helps several customers simultaneously. Its robust automation capabilities will help you streamline repetitive tasks and engage customers with targeted messages.\u00a0<\/p>\n<h4 class=\"wp-block-heading\" id=\"48-intercom-best-features-\"><strong>Intercom best features<\/strong><\/h4>\n<ul>\n<li>AI assistant to summarize conversations, change the tone, and expand replies<\/li>\n<li>Robust automation and analytics<\/li>\n<li>Self-service support in multiple languages<\/li>\n<li>Manage all <a href=\"https:\/\/clickup.com\/blog\/communication-plan-templates\/\">customer communication<\/a> from a single app<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"49-intercom-limitations-\"><strong>Intercom limitations<\/strong><\/h4>\n<ul>\n<li>Per-seat pricing makes it costlier for small businesses and multiple add-ons<\/li>\n<li>Product tours are tricky<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"50-intercom-pricing-\"><strong>Intercom pricing<\/strong><\/h4>\n<ul>\n<li><strong>Free trial<\/strong> available<\/li>\n<li><strong>Essential: <\/strong>$39 per seat\/month<\/li>\n<li><strong>Advanced:<\/strong> $99 per seat\/month<\/li>\n<li><strong>Expert:<\/strong> $139 per seat\/month<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"51-intercom-ratings-and-reviews-\"><strong>Intercom ratings and reviews<\/strong><\/h4>\n<ul>\n<li><strong>G2:<\/strong> 4.5\/5 (2800+ reviews)<\/li>\n<li><strong>Capterra:<\/strong> 4.5\/5 (1000+ reviews)<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\" id=\"52-choosing-a-customer-support-tool-that-works-best-for-you-\"><strong>Choosing a Customer Support Tool That Works Best for You<\/strong><\/h2>\n<p>The list of customer service tools above is not exhaustive but focuses on an array of tools that will suit businesses of all sizes. We\u2019ve compiled this guide to help you choose tools for customer support that work best for your team and customer support needs.\u00a0<\/p>\n<p>Before committing to a tool, it\u2019s wise to try it out first. Take advantage of free trials or demos and assess if the tool aligns with your business needs. Check with your support team and understand their needs and preferences to make an informed choice.<\/p>\n<p>If you are looking for a one-stop shop that will help with project management, collaboration, and customer support, ClickUp is the best pick. ClickUp Customer Software is intuitive and intelligent and enables excellent collaboration across teams.\u00a0<\/p>\n<p>With features like automation, AI, and ready-to-use templates, ClickUp empowers your customer support team to go the extra mile and resolve customer queries faster.\u00a0<\/p>\n<p>ClickUp offers multiple features to help your customers and support team and a platform where every team in your organization will work together efficiently. <a href=\"https:\/\/clickup.com\/?utm_source=google&amp;utm_medium=cpc&amp;utm_campaign=gs_cpc_ap_nnc_brand_trial_all-devices_troas_lp_x_all-departments_x_brand&amp;utm_content=all-countries_kw-target_text_all-industries_all-features_all-use-cases_clickup_phrase&amp;utm_term=p_clickup&amp;utm_creative=651292729848_BrandChampion-03072024_rsa&amp;utm_custom1=&amp;utm_custom2=&amp;gad_source=1&amp;gclid=Cj0KCQiA6vaqBhCbARIsACF9M6lHtncI4VgyddGNYfNDvX4k4qvPIo9nrRTrUS5yFvcmg5HbrNjfXOMaAvYtEALw_wcB\" rel=\"noreferrer noopener\" target=\"_blank\">Sign up to explore more benefits<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Providing prompt customer service is critical to your business. The right customer service software will help you optimize customer support, make a positive difference, and set you up for success. We\u2019ve compiled a list of some of the best tools for customer support to help make your quest for one easier.\u00a0 These tools have everything [&hellip;]<\/p>\n","protected":false},"author":125,"featured_media":119233,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ub_ctt_via":"","cu_sticky_sidebar_cta_is_visible":true,"cu_sticky_sidebar_cta_title":"Start using ClickUp today","cu_sticky_sidebar_cta_bullet_1":"Manage all your work in one place","cu_sticky_sidebar_cta_bullet_2":"Collaborate with your team","cu_sticky_sidebar_cta_bullet_3":"Use ClickUp for FREE\u2014forever","cu_sticky_sidebar_cta_button_text":"Get Started","cu_sticky_sidebar_cta_button_link":"","_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[223],"tags":[],"class_list":["post-119231","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-software"],"featured_image_src":"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/Customer-Support.png","author_info":{"display_name":"Engineering Team","author_link":"https:\/\/clickup.com\/blog\/author\/engineering\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 Best Customer Support Tools in 2026<\/title>\n<meta name=\"description\" content=\"Read this list of 10 best customer support tools in 2023 to evaluate and select the best customer support tool to enhance customer experience\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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