{"id":115421,"date":"2023-11-20T10:26:45","date_gmt":"2023-11-20T18:26:45","guid":{"rendered":"https:\/\/clickup.com\/blog\/?p=115421"},"modified":"2024-04-02T11:49:56","modified_gmt":"2024-04-02T18:49:56","slug":"client-meetings","status":"publish","type":"post","link":"https:\/\/clickup.com\/blog\/client-meetings\/","title":{"rendered":"10 Best Practices for Client Meetings: Including Helpful Templates"},"content":{"rendered":"<p>Whether you\u2019re gathering virtually or the old-fashioned way in person, client meetings are a chance to gather information, form business relationships, and knock your clients\u2019 socks off. But everything from pre-meeting small talk to <a href=\"https:\/\/clickup.com\/blog\/meeting-agenda\/\">agenda action items<\/a> has a big impact on project success\u2014and the client\u2019s opinion of you.\u00a0<\/p>\n<p>No pressure.\u00a0<\/p>\n<p>First impressions matter so business owners, salespeople, and customer success managers must run tight, effective client meetings. But long-winded speeches, off-topic tangents, and unprepared meeting organizers cause plenty of meetings to run off the rails, which is why it\u2019s so important to plan better client meetings proactively.\u00a0<\/p>\n<p>In this guide, we\u2019ll explain how a client meeting should work and share expert best practices for planning successful client meetings.\u00a0<\/p>\n<div class=\"ub_table-of-contents\" data-hidetext=\"hide\" data-initiallyhideonmobile=\"false\" data-initiallyshow=\"true\" data-scrolltype=\"auto\" data-showtext=\"show\" id=\"ub_table-of-contents-368b3288-8089-445b-bc3e-ab799a5283eb\">\n<div class=\"ub_table-of-contents-header-container\">\n<div class=\"ub_table-of-contents-header\">\n<div class=\"ub_table-of-contents-title\">10 Best Practices for Client Meetings (With Templates!)<\/div>\n<\/div>\n<\/div>\n<div class=\"ub_table-of-contents-extra-container\">\n<div class=\"ub_table-of-contents-container ub_table-of-contents-1-column\">\n<ul>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#0-what-is-a-client-meeting\">What Is a Client Meeting?<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#1-types-of-client-meetings\">Types of Client Meetings<\/a>\n<ul>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#2-introductory-meeting\">Introductory meeting<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#3-sales-meeting\">Sales meeting<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#4-strategy-session\">Strategy session<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#5-status-update-or-check-in\">Status update or check-in<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#6-follow-up-meeting\">Follow-up meeting<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#7-onboarding\">Onboarding<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#8-networking\">Networking<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#9-best-practices-for-client-meetings\">Best Practices for Client Meetings<\/a>\n<ul>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#10-1-set-clear-objectives\">1. Set clear objectives<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#11-2-prepare-thoroughly\">2. Prepare thoroughly<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#12-3-take-notes-and-use-a-meeting-agenda-template\">3. Take notes and use a meeting agenda template<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#13-4-manage-clients-in-a-crm\">4. Manage clients in a CRM<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#14-5-use-ai-tools\">5. Use AI tools<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#15-6-focus-on-metrics-and-results\">6. Focus on metrics and results<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#16-7-test-your-tech-even-for-in-person-meetings\">7. Test your tech (even for in-person meetings)<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#17-8-strengthen-your-soft-skills\">8. Strengthen your soft skills<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#18-9-track-time-and-respect-it\">9. Track time and respect it<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#19-10-plan-action-items-and-the-next-meeting\">10. Plan action items and the next meeting<\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#20-benefits-of-successful-customer-meetings\">Benefits of Successful Customer Meetings<\/a>\n<ul>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#21-forge-better-relationships\">Forge better relationships<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#22-make-more-sales\">Make more sales<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/client-meetings\/#23-build-a-better-business\">Build a better business<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<h2 class=\"wp-block-heading\" id=\"0-what-is-a-client-meeting\">What Is a Client Meeting?<\/h2>\n<p>An effective client meeting connects a business owner or team with either a prospective client or an existing customer. You both agree to a meeting agenda and time and gather to:<\/p>\n<ul>\n<li>Share information<\/li>\n<li>Align on objectives<\/li>\n<li>Resolve issues<\/li>\n<li>Foster strong relationships<\/li>\n<li>Prepare for the next client meeting<\/li>\n<\/ul>\n<p>The ultimate goal of a client meeting is to meet your client\u2019s needs and expectations. You can do a lot via email or project management software, but there\u2019s still nothing quite like meeting face-to-face\u2014or screen-to-screen, if you\u2019re meeting via video conferencing. \ud83d\udda5\ufe0f<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img alt=\"ClickUp 3.0 Record Screen share from Task view\" class=\"wp-image-116097\" decoding=\"async\" height=\"625\" loading=\"lazy\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Record-Screen-share-from-Task-view.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Record-Screen-share-from-Task-view.png 936w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Record-Screen-share-from-Task-view-300x200.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Record-Screen-share-from-Task-view-768x513.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Record-Screen-share-from-Task-view-700x467.png 700w\" width=\"936\"\/><figcaption class=\"wp-element-caption\">Within a ClickUp task, easily share your screen and record it to communicate to other users faster without jumping to other screen-recording tools  <\/figcaption><\/figure>\n<\/div>\n<p>During a client meeting, you do a deep dive into the customer\u2019s goals, challenges, and objectives. This makes it easier for you to tailor your services to their exact needs.\u00a0<\/p>\n<p>A client meeting is much more than a simple conversation. This is your opportunity to solidify relationships, boost customer satisfaction, and make a good first impression with new clients.\u00a0<\/p>\n<h2 class=\"wp-block-heading\" id=\"1-types-of-client-meetings\">Types of Client Meetings<\/h2>\n<p>The content of a client meeting depends entirely on your services and your relationship with the client. Understanding the nuances of different types of client meetings will make it way easier for you to run a tight ship.\u00a0<\/p>\n<h3 class=\"wp-block-heading\" id=\"2-introductory-meeting\">Introductory meeting<\/h3>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img alt=\"Client meetings: slash commands and editing features in ClickUp Docs\" class=\"wp-image-41994\" decoding=\"async\" height=\"800\" loading=\"lazy\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/09\/rich-formatting-and-slash-commands-in-clickup-docs.gif\" width=\"1200\"\/><figcaption class=\"wp-element-caption\">Give a stellar first impression with beautifully formatted meeting agendas and informational Docs <\/figcaption><\/figure>\n<\/div>\n<p>An introductory meeting is usually the first time you and a potential client meet to talk shop. The purpose of the meeting agenda is less about making a hard sell and more about getting to know each other. An introductory meeting explores how you can serve the client\u2014in other words, if the relationship is a fit.\u00a0<\/p>\n<p>Not to stress you out, but first impressions really matter here. Clients will make a decision partially based on how they feel about you and your team, so you really need to blow them away.\u00a0<\/p>\n<h3 class=\"wp-block-heading\" id=\"3-sales-meeting\">Sales meeting<\/h3>\n<p>A sales meeting focuses on presenting products or services. More often than not, you\u2019re meeting with a new customer, but it\u2019s also pretty common to upsell to an existing customer, too.\u00a0<\/p>\n<p>Sales meetings revolve around pricing tables, product demonstrations, and anything else that will close the deal. Sales reps tailor their approach to the client with the goal of converting them into a customer.<\/p>\n<h3 class=\"wp-block-heading\" id=\"4-strategy-session\">Strategy session<\/h3>\n<p>Strategy sessions bring all team members, including decision-makers, into a \u201cwar room\u201d to develop innovative ideas for the client. This is a more collaborative client meeting where your team brainstorms strategies alongside the client. <\/p>\n<figure class=\"wp-block-image size-large\"><img alt=\"ClickUp 3.0 Whiteboards simplified\" class=\"wp-image-116346\" decoding=\"async\" height=\"934\" loading=\"lazy\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Whiteboards-simplified-1400x934.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Whiteboards-simplified-1400x934.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Whiteboards-simplified-300x200.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Whiteboards-simplified-768x512.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Whiteboards-simplified-1536x1025.png 1536w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Whiteboards-simplified-700x467.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Whiteboards-simplified.png 1920w\" width=\"1400\"\/><figcaption class=\"wp-element-caption\">Brainstorm, strategize, or map out workflows with visually collaborative ClickUp Whiteboards <\/figcaption><\/figure>\n<p>While you should work with the client\u2019s feedback, preparing a few talking points before the strategy session is still a good idea. A little advance planning leads to better ideas, so bring a few ideas to the table to wow the client.<\/p>\n<h3 class=\"wp-block-heading\" id=\"5-status-update-or-check-in\">Status update or check-in<\/h3>\n<p>Regular check-ins give you the chance to dazzle existing clients with your hard work and results. Whip out quantitative data to show them exactly how your services benefit their business. <\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img alt=\"Client meetings: editing a team member dashboard in ClickUp\" class=\"wp-image-34790\" decoding=\"async\" height=\"498\" loading=\"lazy\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/03\/image4-1.gif\" width=\"960\"\/><figcaption class=\"wp-element-caption\">Instantly pull progress for client reports based on milestones, tasks, time, activity, and more<\/figcaption><\/figure>\n<\/div>\n<p>An effective client meeting will be planned during or after the call for future check-ins to better justify your paycheck to the client. They\u2019re also essential for retention and for forging healthy customer relationships. <\/p>\n<p>Create charts or other visuals showing the client\u2019s progress over time, if possible.\u00a0<\/p>\n<h3 class=\"wp-block-heading\" id=\"6-follow-up-meeting\">Follow-up meeting<\/h3>\n<p>You might schedule a follow-up meeting with a client after an initial sales pitch or presentation. You don\u2019t want to be too pushy here, but the goal is to answer client questions while gently nudging them to make a decision. If they decide to hire you, you\u2019ll need to provide a follow-up plan with the next steps.\u00a0<\/p>\n<h3 class=\"wp-block-heading\" id=\"7-onboarding\">Onboarding<\/h3>\n<p>Expectations can make or break a client relationship. Onboarding isn\u2019t mandatory, but it\u2019s a <a href=\"https:\/\/clickup.com\/blog\/client-management\/\">client management<\/a> best practice because it teaches the client how to work with you.<\/p>\n<figure class=\"wp-block-image size-large\"><img alt=\"ClickUp 3.0 Create new role simplified\" class=\"wp-image-116045\" decoding=\"async\" height=\"934\" loading=\"lazy\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Create-new-role-simplified-1400x934.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Create-new-role-simplified-1400x934.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Create-new-role-simplified-300x200.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Create-new-role-simplified-768x513.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Create-new-role-simplified-1536x1025.png 1536w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Create-new-role-simplified-700x467.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Create-new-role-simplified.png 1870w\" width=\"1400\"\/><figcaption class=\"wp-element-caption\">Create new roles in Advanced Permissions to give users partial or full admin access across your workspace<\/figcaption><\/figure>\n<p>This meeting is all about setting the customer up for success, so you might train them on your products or services, chat about support structures, and answer their questions.<\/p>\n<h3 class=\"wp-block-heading\" id=\"8-networking\">Networking<\/h3>\n<p>This type of meeting is less structured and doesn\u2019t really have an agenda. Positive relationships matter in the world of business, and occasionally rubbing elbows with clients can result in long-term business, referrals, and retention. <\/p>\n<p>Instead of showing up with agenda items, you focus more on small talk, shared interests, or industry news.\u00a0<\/p>\n<h2 class=\"wp-block-heading\" id=\"9-best-practices-for-client-meetings\">Best Practices for Client Meetings<\/h2>\n<p>Navigating client meetings doesn\u2019t have to feel scary. As long as you follow these best practices, you\u2019ll plan efficient, productive customer meetings that move the needle for your business.\u00a0<\/p>\n<h3 class=\"wp-block-heading\" id=\"10-1-set-clear-objectives\">1. Set clear objectives<\/h3>\n<p>Have you ever joined a meeting and thought, \u201cThis could have been an email\u201d? You don\u2019t want your clients to think that, so always have a clear purpose for the meeting. Even if it\u2019s a standard follow-up, you need to add value.\u00a0<\/p>\n<figure class=\"wp-block-image size-large\"><img alt=\"ClickUp 3.0 Golas simplified\" class=\"wp-image-116169\" decoding=\"async\" height=\"934\" loading=\"lazy\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Golas-simplified-1400x934.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Golas-simplified-1400x934.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Golas-simplified-300x200.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Golas-simplified-768x513.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Golas-simplified-1536x1025.png 1536w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Golas-simplified-700x467.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Golas-simplified.png 1870w\" width=\"1400\"\/><figcaption class=\"wp-element-caption\">Establish measurable goals for tasks and projects with automatic progression to more effectively achieve objectives with defined timelines and quantifiable targets<\/figcaption><\/figure>\n<p>Time is money, after all, so only schedule meetings if there\u2019s a clear need or goal. You can always send an email instead. \ud83d\udce7<\/p>\n<h3 class=\"wp-block-heading\" id=\"11-2-prepare-thoroughly\">2. Prepare thoroughly<\/h3>\n<p>Nothing is more embarrassing than showing up to a meeting unprepared. This can seriously damage the customer relationship, so even if it\u2019s just five minutes, always give yourself some buffer time to plan for each customer meeting.\u00a0<\/p>\n<p>Even if you work with a single customer that you know like the back of your hand, never hop into a meeting blind. Context is critical to planning effective meetings, so always look up a customer\u2019s:<\/p>\n<ul>\n<li>History with you<\/li>\n<li>Business model\u00a0<\/li>\n<li>Industry<\/li>\n<li>Goals<\/li>\n<\/ul>\n<p>It\u2019s also good to look at previous <a href=\"https:\/\/clickup.com\/blog\/meeting-notes\/\">meeting notes<\/a> and CRM data. You can see if your team has had any touchpoints with the customer since your last chat and look for potential issues before joining the meeting. <\/p>\n<p>If your CRM has a <a href=\"https:\/\/clickup.com\/blog\/communication-plan-templates\/\">communication plan<\/a> for the client, read it before joining the meeting.<\/p>\n<h3 class=\"wp-block-heading\" id=\"12-3-take-notes-and-use-a-meeting-agenda-template\">3. Take notes and use a meeting agenda template<\/h3>\n<p>Meeting notes can be a real lifesaver, but we know how tricky it is to take good notes while leading a customer meeting. Instead, assign a note-taker for every client meeting. <\/p>\n<\/p>\n<p>That might be an assistant or even the account manager. But it\u2019s always good to have at least two employees in every meeting so one can steer the ship while the other documents everything.\u00a0<\/p>\n<p><a href=\"https:\/\/clickup.com\/clickup-meetings\">ClickUp Meetings<\/a> makes it a cinch to take awesome notes you\u2019ll refer to again and again. Just open a Doc to take notes, assign comments and action items, format with super rich editing, and minimize clicks with smart Slash Commands. \ud83d\udee0\ufe0f<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img alt=\"Client meetings: screenshot of an assigned comment in ClickUp Docs\" class=\"wp-image-40360\" decoding=\"async\" height=\"731\" loading=\"lazy\" sizes=\"auto, (max-width: 1176px) 100vw, 1176px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/08\/Assigned-Comments-in-ClickUp-Dos.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/08\/Assigned-Comments-in-ClickUp-Dos.png 1176w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/08\/Assigned-Comments-in-ClickUp-Dos-300x186.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/08\/Assigned-Comments-in-ClickUp-Dos-768x477.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/08\/Assigned-Comments-in-ClickUp-Dos-700x435.png 700w\" width=\"1176\"\/><figcaption class=\"wp-element-caption\">Assigned comments ensure that action items are not lost, no matter where they are created<\/figcaption><\/figure>\n<\/div>\n<p>You don\u2019t need to build a meeting agenda from scratch, either.<a href=\"https:\/\/clickup.com\/templates\/meetings-t-4389460\"> <\/a>The <a href=\"https:\/\/clickup.com\/templates\/meetings-t-4389460\">ClickUp Meetings Template<\/a> tracks all meetings in multiple views for monitoring client progress, key points, statuses, and more.<\/p>\n<div class=\"wp-block-cu-buttons-purple-button\"><a class=\"cu-button cu-button--purple\" href=\"https:\/\/app.clickup.com\/signup?template=t-4389460&amp;_gl=1*1cxc6uv*_gcl_au*MjIxMDU0ODkxLjE2OTI3MzA4MDU\">Download This Template<\/a><\/div>\n<h3 class=\"wp-block-heading\" id=\"13-4-manage-clients-in-a-crm\">4. Manage clients in a CRM<\/h3>\n<p><a href=\"https:\/\/clickup.com\/blog\/crm-templates\/\">CRM software<\/a> is a huge time-saver. This tool keeps tabs on each customer\u2019s:<\/p>\n<ul>\n<li>Order history<\/li>\n<li>Communications<\/li>\n<li>Goals<\/li>\n<\/ul>\n<p>You can even add internal notes to each customer\u2019s account. For example, maybe you add a note about a customer\u2019s pet or their latest vacation. Checking your CRM before a client meeting will remind you of these little factoids and help you foster better client relationships.\u00a0<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img alt=\"Managing customer data in ClickUp List view\" class=\"wp-image-63512\" decoding=\"async\" height=\"702\" loading=\"lazy\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/06\/image1-1.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/06\/image1-1.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/06\/image1-1-300x150.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/06\/image1-1-768x385.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/06\/image1-1-700x351.png 700w\" width=\"1400\"\/><figcaption class=\"wp-element-caption\">Manage client data, personal tasks, and communication in ClickUp from any device <\/figcaption><\/figure>\n<\/div>\n<p>The downside is most CRMs are separate from your actual work. <a href=\"https:\/\/clickup.com\/teams\/crm\">ClickUp CRM<\/a> solves that problem by combining customer data with meeting notes, tasks, Goals, and more. Check a customer\u2019s ClickUp CRM history to see if you need to change your approach for an upcoming meeting\u2014it might just save the account.<\/p>\n<h3 class=\"wp-block-heading\" id=\"14-5-use-ai-tools\">5. Use AI tools<\/h3>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img alt=\"Summarizing Meeting Notes using ClickUp AI\" class=\"wp-image-73930\" decoding=\"async\" height=\"750\" loading=\"lazy\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/ClickUp-Summarize-feature.jpg\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/ClickUp-Summarize-feature.jpg 1200w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/ClickUp-Summarize-feature-300x188.jpg 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/ClickUp-Summarize-feature-768x480.jpg 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/ClickUp-Summarize-feature-700x438.jpg 700w\" width=\"1200\"\/><figcaption class=\"wp-element-caption\">Summarize meeting notes in seconds with ClickUp AI<\/figcaption><\/figure>\n<\/div>\n<p>Creating meeting agendas, <a href=\"https:\/\/clickup.com\/blog\/ai-tools-for-meeting-notes\/\">taking notes<\/a>, and assigning action items take a lot of time. Instead of trying to do everything at once, run better client meetings with AI tools like <a href=\"https:\/\/clickup.com\/features\/ai\">ClickUp AI<\/a>.<\/p>\n<p>Just tell ClickUp AI your job role, and the robot-powered assistant takes it from there. Feed it meeting notes to automate task assignments, generate action plans based on client feedback, or write thoughtful client emails with this time-saving AI sidekick.<\/p>\n<h3 class=\"wp-block-heading\" id=\"15-6-focus-on-metrics-and-results\">6. Focus on metrics and results<\/h3>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img alt=\"Viewing project progress in ClickUp\" class=\"wp-image-37522\" decoding=\"async\" height=\"742\" loading=\"lazy\" sizes=\"auto, (max-width: 1131px) 100vw, 1131px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/06\/clickup-goals.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/06\/clickup-goals.png 1131w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/06\/clickup-goals-300x197.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/06\/clickup-goals-768x504.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2022\/06\/clickup-goals-700x459.png 700w\" width=\"1131\"\/><figcaption class=\"wp-element-caption\">Track your goals for each client down to the most essential KPIs and automatically get detailed views into your progression<\/figcaption><\/figure>\n<\/div>\n<p>Clients want to get their money\u2019s worth. As a business owner or account manager, you need to prove your worth, which is why it\u2019s so important to share quantitative data during client meetings. This is black-and-white proof that your strategies are working.\u00a0<\/p>\n<p>Use <a href=\"https:\/\/clickup.com\/features\/goals\">ClickUp Goals<\/a> to create milestones and metrics for each client. Build a Dashboard to see all their metrics in one place or drill down to see performance by project or task.\u00a0<\/p>\n<h3 class=\"wp-block-heading\" id=\"16-7-test-your-tech-even-for-in-person-meetings\">7. Test your tech (even for in-person meetings)<\/h3>\n<p>If we had a nickel every time we joined a meeting and someone said, \u201cI can\u2019t hear you,\u201d we would be rich. You can\u2019t prevent all technical mishaps, but you can certainly avoid them (or fix them proactively) by testing your technology before the client meeting. <\/p>\n<p>Clients might judge you if you don\u2019t know how to unmute yourself on Zoom, so early testing prevents technology snafus. \ud83d\udc69\ud83c\udffd\u200d\ud83d\udcbb<\/p>\n<p>And yes, this applies to in-person meetings, too. If you\u2019re using a conference room phone, make a test phone call to ensure you know how the system works. <\/p>\n<p>It sounds basic, but you\u2019d be amazed how much technology can get in the way of effective meetings.\u00a0<\/p>\n<h3 class=\"wp-block-heading\" id=\"17-8-strengthen-your-soft-skills\">8. Strengthen your soft skills<\/h3>\n<p>Body language and eye contact matter for any communication channel, whether you\u2019re doing an in-person or <a href=\"https:\/\/clickup.com\/blog\/virtual-meeting-etiquette\/\">virtual meeting<\/a>. Smile with your eyes, have open body language (uncross those arms!), and be friendly. <\/p>\n<p>A little small talk and personal chit-chat are good, too. It doesn\u2019t need to derail the meeting, but spending two minutes chatting about your weekend invests in the client relationship and builds trust.<\/p>\n<h3 class=\"wp-block-heading\" id=\"18-9-track-time-and-respect-it\">9. Track time and respect it<\/h3>\n<p>There\u2019s nothing worse than a meeting that won\u2019t end. If you book the client meeting for an hour, don\u2019t go over time. The client\u2019s time is precious, and even though they might not say it, we guarantee they don\u2019t want marathon meetings.\u00a0<\/p>\n<figure class=\"wp-block-image size-full\"><img alt=\"ClickUp 3.0 Task view Track time\" class=\"wp-image-116105\" decoding=\"async\" height=\"625\" loading=\"lazy\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Task-view-Track-time.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Task-view-Track-time.png 936w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Task-view-Track-time-300x200.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Task-view-Track-time-768x513.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/ClickUp-3.0-Task-view-Track-time-700x467.png 700w\" width=\"936\"\/><figcaption class=\"wp-element-caption\">Assignees can easily track their time spent on a task, which collectively appears in a simple drop-down  <\/figcaption><\/figure>\n<p>Carefully track time during customer calls. You can try scheduling 30-minute meetings by default to save time, or assign a team member to be a timekeeper and keep the meeting on track.\u00a0<\/p>\n<h3 class=\"wp-block-heading\" id=\"19-10-plan-action-items-and-the-next-meeting\">10. Plan action items and the next meeting<\/h3>\n<p>A successful meeting should never end without next steps. Spend the last five minutes of the meeting listing action items, determining who\u2019s in charge of what, and when it\u2019s due. This removes ambiguity, so everyone leaves the meeting knowing what to do.\u00a0<\/p>\n<p>It\u2019s also a good idea to schedule the next meeting while everyone is on the call. Immediate scheduling avoids playing email tag and gets something on the books ASAP.<\/p>\n<h2 class=\"wp-block-heading\" id=\"20-benefits-of-successful-customer-meetings\">Benefits of Successful Customer Meetings<\/h2>\n<p>We know you\u2019re juggling a billion different tasks. Sometimes meetings fall to the bottom of the priority list, and we get it. However, taking the time to plan effective client meetings comes with many benefits.\u00a0<\/p>\n<h3 class=\"wp-block-heading\" id=\"21-forge-better-relationships\">Forge better relationships<\/h3>\n<p>Client relationships have similarities with the relationships you have with friends and family. Treating them well and creating an A+ customer experience will forge deeper bonds over time. <\/p>\n<p>Not only will this reduce churn, but client relationships also encourage long-term loyalty and lower marketing costs. It\u2019s no wonder why relationship-building is a <a href=\"https:\/\/clickup.com\/blog\/client-management-templates\/\">client management<\/a> best practice!<\/p>\n<h3 class=\"wp-block-heading\" id=\"22-make-more-sales\">Make more sales<\/h3>\n<p>Who <em>doesn\u2019t <\/em>want to make more money? Effective client meetings make a positive impression on your customers and encourage them to stick around. This increases the odds that they\u2019ll continue supporting your business and even refer you to their friends. \ud83d\ude4c<\/p>\n<h3 class=\"wp-block-heading\" id=\"23-build-a-better-business\">Build a better business<\/h3>\n<p>Client meetings are a goldmine for feedback. Clients have a lot of insight you can use to drive innovation, create new products, and fine-tune your business.\u00a0<\/p>\n<h2 class=\"wp-block-heading\" id=\"24-deliver-on-customer-needs-with-clickup\">Deliver on Customer Needs With ClickUp<\/h2>\n<p>A successful client meeting doesn\u2019t end with a goodbye\u2014it continues through action items, communication, collaboration, and more. Stay on top of your meeting game with ClickUp. <\/p>\n<p>We transform how you prepare for, conduct, and follow up after meetings to streamline your processes and make every client meeting count.<\/p>\n<p>See the difference for yourself: <a href=\"https:\/\/clickup.com\/signup\">Create a free ClickUp Workspace now.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Whether you\u2019re gathering virtually or the old-fashioned way in person, client meetings are a chance to gather information, form business relationships, and knock your clients\u2019 socks off. But everything from pre-meeting small talk to agenda action items has a big impact on project success\u2014and the client\u2019s opinion of you.\u00a0 No pressure.\u00a0 First impressions matter so [&hellip;]<\/p>\n","protected":false},"author":121,"featured_media":116574,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ub_ctt_via":"","cu_sticky_sidebar_cta_is_visible":true,"cu_sticky_sidebar_cta_title":"Start using ClickUp today","cu_sticky_sidebar_cta_bullet_1":"Manage all your work in one place","cu_sticky_sidebar_cta_bullet_2":"Collaborate with your team","cu_sticky_sidebar_cta_bullet_3":"Use ClickUp for FREE\u2014forever","cu_sticky_sidebar_cta_button_text":"Get Started","cu_sticky_sidebar_cta_button_link":"","_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[766],"tags":[],"class_list":["post-115421","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-manage"],"featured_image_src":"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/11\/client-meetings-blog-feature.png","author_info":{"display_name":"Customer Experience Team","author_link":"https:\/\/clickup.com\/blog\/author\/coe\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 Best Practices for Client Meetings (With Templates!) | ClickUp<\/title>\n<meta name=\"description\" content=\"Get ready for upcoming client meetings with this comprehensive guide, including best practices, types of client meetings, benefits, and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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