{"id":106705,"date":"2025-01-30T00:00:00","date_gmt":"2025-01-30T08:00:00","guid":{"rendered":"https:\/\/clickup.com\/blog\/?p=106705"},"modified":"2025-02-04T11:41:57","modified_gmt":"2025-02-04T19:41:57","slug":"freshdesk-alternatives","status":"publish","type":"post","link":"https:\/\/clickup.com\/blog\/freshdesk-alternatives\/","title":{"rendered":"10 Best Freshdesk Alternatives and Competitors in [year]"},"content":{"rendered":"<p>Customers are the core of your business. If you want to succeed, you\u2019ll make customer satisfaction one of your primary goals. That means selling great products or services, with a focus on customer experience and support from the beginning of the customer journey to the end.\u00a0<\/p>\n<p>Customer support can be time-consuming though, and call centers don\u2019t come cheap. That\u2019s why many businesses rely on <a href=\"https:\/\/clickup.com\/blog\/helpdesk-software\/\">helpdesk software<\/a> to improve support agent productivity and <a href=\"https:\/\/clickup.com\/blog\/workflow-automation\/\">streamline workflows<\/a>. ?<\/p>\n<p>One well-known customer support software solution is Freshdesk, which is part of the Freshworks suite of products. It\u2019s a good option, but it may not be right for your business. So before you choose your helpdesk solution\u2014and <a href=\"https:\/\/clickup.com\/blog\/business-process-reengineering\/\">reengineer your business processes<\/a> around that\u2014it\u2019s worth checking out some alternatives.\u00a0\u00a0<\/p>\n<p>Let\u2019s start by understanding what types of features and functionality are available in customer support systems. Then we\u2019ll look at some of the best Freshdesk alternatives for you to consider. ?\u2696\ufe0f<\/p>\n<div class=\"ub_table-of-contents\" data-hidetext=\"hide\" data-initiallyhideonmobile=\"false\" data-initiallyshow=\"true\" data-scrolltype=\"auto\" data-showtext=\"show\" id=\"ub_table-of-contents-49bdd7f8-466c-49bd-ad6c-03d16da4ea52\">\n<div class=\"ub_table-of-contents-header-container\">\n<div class=\"ub_table-of-contents-header\">\n<div class=\"ub_table-of-contents-title\">10 Best Freshdesk Alternatives and Competitors in 2024<\/div>\n<\/div>\n<\/div>\n<div class=\"ub_table-of-contents-extra-container\">\n<div class=\"ub_table-of-contents-container ub_table-of-contents-1-column\">\n<ul>\n<li><a href=\"https:\/\/clickup.com\/blog\/freshdesk-alternatives\/#0-what-should-you-look-for-in-a-freshdesk-alternative\">What Should You Look for in a Freshdesk Alternative?<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/freshdesk-alternatives\/#1-the-10-best-freshdesk-alternatives-to-use-in-2024\">The 10 Best Freshdesk Alternatives to Use in 2024<\/a>\n<ul>\n<li><a href=\"https:\/\/clickup.com\/blog\/freshdesk-alternatives\/#2-1-clickup-\">1. ClickUp<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/freshdesk-alternatives\/#7-2-zoho-desk\">2. Zoho Desk<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/freshdesk-alternatives\/#12-3-drag\">3. Drag<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/freshdesk-alternatives\/#17-4-spiceworks\">4. SpiceWorks<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/freshdesk-alternatives\/#22-5-help-scout\">5. Help Scout<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/freshdesk-alternatives\/#27-6-hubspot-service-hub\">6. HubSpot Service Hub<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/freshdesk-alternatives\/#32-7-salesforce-service-cloud\">7. Salesforce Service Cloud<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/freshdesk-alternatives\/#37-8-liveagent\">8. LiveAgent<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/freshdesk-alternatives\/#42-9-proprofs-help-desk\">9. ProProfs Help Desk<\/a><\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/freshdesk-alternatives\/#47-10-zendesk\">10. Zendesk<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<h2 class=\"wp-block-heading\" id=\"0-what-should-you-look-for-in-a-freshdesk-alternative\">What Should You Look for in a Freshdesk Alternative?<\/h2>\n<p>While there are many Freshdesk alternatives out there, it\u2019s important to find one that matches the needs and budget of your business.<\/p>\n<p>It\u2019s also worth remembering that a good customer service platform makes for happy support teams which, in turn, creates quality customer service. ?<\/p>\n<p>These are some elements to look out for:<\/p>\n<ul>\n<li>An intuitive interface with multi-channel support options, like email, <a href=\"https:\/\/clickup.com\/blog\/business-messaging-apps\/\">messaging<\/a> and social media integration plus chatbots ?<\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/ticketing-software\/\">Ticketing software<\/a> that logs issues and then tracks support tickets to resolution<\/li>\n<li>A self-service portal with a strong <a href=\"https:\/\/clickup.com\/blog\/knowledge-base-templates\/\">knowledge base<\/a> to give customers quick answers to commonly asked questions<\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/free-project-management-software\/\">Project management software<\/a> that helps with <a href=\"https:\/\/clickup.com\/blog\/priority-management\/\">priority management<\/a>, so your customer support teams work on the right things at the right time<\/li>\n<li>A <a href=\"https:\/\/clickup.com\/blog\/tag\/crm\/\">customer relationship management (CRM)<\/a> system that stores customer data and records every customer interaction<\/li>\n<li>A customizable dashboard that measures the right metrics and makes <a href=\"https:\/\/clickup.com\/blog\/project-monitoring\/\">project monitoring<\/a> easy, so you always know what\u2019s happening<\/li>\n<li><a href=\"https:\/\/clickup.com\/blog\/project-management-collaboration-tools\/\">Project management collaboration tools<\/a> that help your team work together seamlessly to resolve issues<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\" id=\"1-the-10-best-freshdesk-alternatives-to-use-in-2024\">The 10 Best Freshdesk Alternatives to Use<\/h2>\n<p>Each customer support SaaS solution has its pros and cons and when you know what those are, you\u2019ll be able to make a good choice for your business. Let\u2019s see what these Freshdesk alternatives have to offer.<\/p>\n<h3 class=\"wp-block-heading\" id=\"2-1-clickup-\">1. <a href=\"https:\/\/clickup.com\/\">ClickUp<\/a><\/h3>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img alt=\"Freshdesk alternatives: answering a Product Feedback form using ClickUp's Form view\" class=\"wp-image-55353\" decoding=\"async\" height=\"540\" loading=\"lazy\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/04\/Conditional-Logic-in-ClickUp-Forms-Product-Feedback-Example.gif\" width=\"960\"\/><figcaption class=\"wp-element-caption\">Collect information and streamline task creation with ClickUp\u2019s Form view<\/figcaption><\/figure>\n<\/div>\n<p>ClickUp is an all-in-one work and team management solution that can double as a flexible customer service platform. With a strong focus on both project management and providing excellent <a href=\"https:\/\/clickup.com\/teams\/customer-service\">customer service<\/a>, ClickUp has all the features you need to effectively manage your customer support tickets, while also providing quality customer support.<\/p>\n<p>Use <a href=\"https:\/\/clickup.com\/features\/form-view\">ClickUp Form view<\/a> and the <a href=\"https:\/\/clickup.com\/templates\/help-desk-ticket-t-222258305\">ClickUp Helpdesk Ticket Template<\/a> to make it easy for customers to report issues, submit queries, and give feedback. Completed forms are then automatically converted into trackable tasks, routing them into your workflows. Project management features allow you to assign, reassign, and prioritize tasks, send automated emails and notifications, and track time to completion. \u2705<\/p>\n<p>Choose the <a href=\"https:\/\/clickup.com\/blog\/issue-tracking-templates\/\">issue tracking template<\/a> that best suits your business to manage tickets from that first customer interaction through to resolution. <\/p>\n<p>For example, the ClickUp Helpdesk Template uses custom statuses like Open, In progress, On hold, and Resolved to give you a clear picture of exactly where each issue in your ticketing system stands in real time. Plus, Custom Fields include customer type, account number, email, phone number, and action taken. This makes <a href=\"https:\/\/clickup.com\/blog\/customer-communication-management\/\">customer communication<\/a> simple and accurate when it\u2019s time to update them on progress.\u00a0<\/p>\n<h4 class=\"wp-block-heading\" id=\"3-clickup-best-features\">ClickUp best features<\/h4>\n<ul>\n<li>Use QA Score view to monitor your customer service team\u2019s performance and identify problem areas, so you can fine-tune your support process <\/li>\n<li>Build a customizable dashboard to get a high-level overview using cards (previously known as widgets) in different categories\u2014for example, tasks by priority level or team member, or number of tasks in progress or completed<\/li>\n<li>Enable <a href=\"https:\/\/clickup.com\/clickapps\">ClickUp ClickApps<\/a> like dependency warnings, automation for recurring tasks, or sending and receiving emails directly from ClickUp, depending on your plan<\/li>\n<li>Choose the solution that best suits you, for example, the free plan is a great option for startups and small businesses, while a paid plan might suit a large enterprise looking for more features<\/li>\n<li>Access your cloud-based ClickApp dashboard from anywhere to keep an eye on what\u2019s happening<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"4-clickup-limitations\">ClickUp limitations<\/h4>\n<ul>\n<li>There are so many features available in this Freshdesk alternative that the learning curve can feel steep<\/li>\n<li>Not all features are available on the mobile app (yet)<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"5-clickup-pricing\">ClickUp pricing<\/h4>\n<ul>\n<li><strong>Free Forever<\/strong><\/li>\n<li><strong>Unlimited:<\/strong> $7\/month per user<\/li>\n<li><strong>Business:<\/strong> $12\/month per user<\/li>\n<li><strong>Enterprise:<\/strong> Contact for pricing<\/li>\n<li><strong>ClickUp Brain: <\/strong>Available on all paid plans for $5\/Workspace member\/month<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"6-clickup-ratings-and-reviews\">ClickUp ratings and reviews<\/h4>\n<ul>\n<li><strong>G2:<\/strong> 4.7\/5 (8,800+ reviews)<\/li>\n<li><strong>Capterra:<\/strong> 4.7\/5 (3,800+ reviews)<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\" id=\"7-2-zoho-desk\">2. Zoho Desk<\/h3>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img alt=\"Freshdesk alternatives: Zoho Desk's dashboard\" class=\"wp-image-69110\" decoding=\"async\" height=\"767\" loading=\"lazy\" sizes=\"auto, (max-width: 1186px) 100vw, 1186px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/07\/Zoho-Desk.jpg\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/07\/Zoho-Desk.jpg 1186w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/07\/Zoho-Desk-300x194.jpg 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/07\/Zoho-Desk-768x497.jpg 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/07\/Zoho-Desk-700x453.jpg 700w\" width=\"1186\"\/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.zoho.com\/desk\/\" rel=\"noreferrer noopener nofollow\" target=\"_blank\">Zoho Desk<\/a><\/figcaption><\/figure>\n<\/div>\n<p>This alternative to Freshdesk is an omnichannel solution that focuses on improving service desk agent productivity while creating customer happiness.\u00a0<\/p>\n<p>The customer service software gathers support tickets from web forms, emails, live chat, social media, and telephone calls to your inbound call center, storing it all in one central place. Simply set up assignment rules to route those tickets to the correct department for resolution. They can also be sorted using filters like customer type, urgency, or ticket status.<\/p>\n<p>The ticket history functionality plus integration with Zoho CRM allows you to pull customer data through to the ticket screen to give your agents all the information they need, making customer conversations easy and productive. And if you have different departments that support customers, the multi-department functionality can handle it all. ?<\/p>\n<h4 class=\"wp-block-heading\" id=\"8-zoho-desk-best-features\">Zoho Desk best features<\/h4>\n<ul>\n<li>Reduce your call center costs by having Zia, the Zoho chatbot, deal with routine questions and requests<\/li>\n<li>Use built-in AI to analyze customer sentiment so you can deal with recurring problems early on<\/li>\n<li>Create service level agreements (SLAs) for different types of customers, for example, specifying priority and resolution time<\/li>\n<li>Use custom APIs to integrate with other Zoho and third-party software<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"9-zoho-desk-limitations\">Zoho Desk limitations<\/h4>\n<ul>\n<li>Artificial intelligence is only available on the Enterprise plan<\/li>\n<li>Although the user interface is quite user-friendly, it can take some time to get to grips with some of the more advanced features<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"10-zoho-desk-pricing\">Zoho Desk pricing<\/h4>\n<ul>\n<li><strong>Free trial: <\/strong>15 days<\/li>\n<li><strong>Standard:<\/strong> $14\/month per user<\/li>\n<li><strong>Professional:<\/strong> $23\/month per user<\/li>\n<li><strong>Enterprise:<\/strong> $40\/month per user<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"11-zoho-desk-ratings-and-reviews\">Zoho Desk ratings and reviews<\/h4>\n<ul>\n<li><strong>G2:<\/strong> 4.4\/5 (4,900+ reviews)<\/li>\n<li><strong>Capterra:<\/strong> 4.5\/5 (2,000+ reviews)<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\" id=\"12-3-drag\">3. Drag<\/h3>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img alt=\"Freshdesk alternatives: screenshot of Drag's board view\" class=\"wp-image-106706\" decoding=\"async\" height=\"656\" loading=\"lazy\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Drag.jpg\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Drag.jpg 1200w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Drag-300x164.jpg 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Drag-768x420.jpg 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Drag-700x383.jpg 700w\" width=\"1200\"\/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.dragapp.com\/\" rel=\"noreferrer noopener nofollow\" target=\"_blank\">Drag<\/a><\/figcaption><\/figure>\n<\/div>\n<p>Drag uses Gmail to create one centralized support team workspace, making collaboration easy. Support customers, create and manage tasks, and make notes about progress or interactions, all from a shared inbox, for example, support@example.com. You can reply as yourself or on behalf of your team. ?<\/p>\n<p>This platform organizes incoming emails for you and allows you to create rules to <a href=\"https:\/\/clickup.com\/blog\/workflow-automation\/\">automate your workflows<\/a> and then visualize and manage them using shared boards.<\/p>\n<h4 class=\"wp-block-heading\" id=\"13-drag-best-features\">Drag best features<\/h4>\n<ul>\n<li>Save time by using email templates and automating email follow-ups<\/li>\n<li>Quickly identify opportunities for improvement using insights from reports on team performance<\/li>\n<li>Use the Zapier integration to connect your customer support software to more than 5,000 other apps, like Google, Slack, and Asana<\/li>\n<li>Get all the help you need from the award-winning Drag support team<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"14-drag-limitations\">Drag limitations<\/h4>\n<ul>\n<li>The functionality and customization options are fairly limited, so if your customer support process is more complex, you\u2019ll need to look elsewhere<\/li>\n<li>The Drag software does slow down your mailbox, especially if you\u2019re also using other integrations\u00a0<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"15-drag-pricing\">Drag pricing<\/h4>\n<ul>\n<li><strong>Free:<\/strong> Up to 3 users<\/li>\n<li><strong>Starter:<\/strong> $8\/month per user<\/li>\n<li><strong>Plus:<\/strong> $12\/month per user<\/li>\n<li><strong>Pro:<\/strong> $16\/month per user<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"16-drag-ratings-and-reviews\">Drag ratings and reviews<\/h4>\n<ul>\n<li><strong>G2:<\/strong> 4.5\/5 (230+ reviews)<\/li>\n<li><strong>Capterra:<\/strong> 4.4\/5 (120+ reviews)<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\" id=\"17-4-spiceworks\">4. SpiceWorks<\/h3>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img alt=\"Freshdesk alternatives: screenshot of Spiceworks' tickets\" class=\"wp-image-66963\" decoding=\"async\" height=\"694\" loading=\"lazy\" sizes=\"auto, (max-width: 1030px) 100vw, 1030px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/07\/Spiceworks.jpg\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/07\/Spiceworks.jpg 1030w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/07\/Spiceworks-300x202.jpg 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/07\/Spiceworks-768x517.jpg 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/07\/Spiceworks-700x472.jpg 700w\" width=\"1030\"\/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.spiceworks.com\/free-cloud-help-desk-software\/\" rel=\"noreferrer noopener nofollow\" target=\"_blank\">SpiceWorks<\/a><\/figcaption><\/figure>\n<\/div>\n<p>SpiceWorks is a free cloud-based helpdesk and ticket management solution. It helps you track and prioritize user requests and related tasks, simplifying customer service management.<\/p>\n<p>SpiceWorks manages tickets using a customizable web portal. You can configure this to automatically assign tasks with due dates based on categories or priorities. Free up your customer service team further with automated responses that answer frequently asked questions (FAQs). You can also set up a customized knowledge base for your team so they\u2019re fully equipped to provide great service. ?\u00a0<\/p>\n<h4 class=\"wp-block-heading\" id=\"18-spiceworks-best-features\">SpiceWorks best features<\/h4>\n<ul>\n<li>Save money by using this completely free customer support tool<\/li>\n<li>Stay on top of your tasks with in-depth reports available on a daily or monthly basis<\/li>\n<li>Request help when you need it from experts in the SpiceWorks Community Forum<\/li>\n<li>Use SpiceWorks anywhere via the native mobile app, which is available for Android or iOS<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"19-spiceworks-limitations\">SpiceWorks limitations<\/h4>\n<ul>\n<li>While it offers a lot for a free tool, the functionality might not be suitable for large enterprise applications, especially if you have dispersed support teams<\/li>\n<li>The reports aren\u2019t as customizable as some users would like<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"20-spiceworks-pricing\">SpiceWorks pricing<\/h4>\n<ul>\n<li>Free<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"21-spiceworks-ratings-and-reviews\">SpiceWorks ratings and reviews<\/h4>\n<ul>\n<li><strong>G2:<\/strong> 4.3\/5 (300+ reviews)<\/li>\n<li><strong>Capterra:<\/strong> 4.4\/5 (500+ reviews)<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\" id=\"22-5-help-scout\">5. Help Scout<\/h3>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img alt=\"Freshdesk alternatives: screenshot of Help Scout's chatbox\" class=\"wp-image-73626\" decoding=\"async\" height=\"845\" loading=\"lazy\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/SharedInbox-chat-and-inbox-video-poster-b4990803a01d8d7bde79bef072263899.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/SharedInbox-chat-and-inbox-video-poster-b4990803a01d8d7bde79bef072263899.png 1280w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/SharedInbox-chat-and-inbox-video-poster-b4990803a01d8d7bde79bef072263899-300x198.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/SharedInbox-chat-and-inbox-video-poster-b4990803a01d8d7bde79bef072263899-768x507.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/08\/SharedInbox-chat-and-inbox-video-poster-b4990803a01d8d7bde79bef072263899-700x462.png 700w\" style=\"width:840px;height:555px\" width=\"1280\"\/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.helpscout.com\/\" rel=\"noreferrer noopener nofollow\" target=\"_blank\">Help Scout<\/a><\/figcaption><\/figure>\n<\/div>\n<p>Help Scout is a scalable Freshdesk alternative that prioritizes customer engagement. Designed for small and mid-sized businesses, it helps manage your customer conversations via email, live chat support, and in-app messaging, all routed into a shared inbox. Conversations can then be assigned to specific agents with private notes attached. ?<\/p>\n<p>The database gives your support team access to customer information as well as their website history and details of previous interactions. And if you move your customer data from another platform, Help Scout makes it very easy, with no IT involvement required.<\/p>\n<h4 class=\"wp-block-heading\" id=\"23-help-scout-best-features\">Help Scout best features<\/h4>\n<ul>\n<li>Quickly get up to speed on how to use the platform\u2019s intuitive interface<\/li>\n<li>Create a self-service knowledge base for customers to free up your support team to help others who need more personalized support<\/li>\n<li>Use automation to speed up repetitive tasks<\/li>\n<li>Track team metrics and customer happiness with reports from the customer portal<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"24-help-scout-limitations\">Help Scout limitations<\/h4>\n<ul>\n<li>Social channels and unlimited report history are only available on the Plus and Pro plans<\/li>\n<li>Some users feel that the knowledge platform isn\u2019t as easy to use as it could be<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"25-help-scout-pricing\">Help Scout pricing<\/h4>\n<ul>\n<li><strong>Free trial: <\/strong>15 days<\/li>\n<li><strong>Standard:<\/strong> $20\/month per user<\/li>\n<li><strong>Plus:<\/strong> $40\/month per user<\/li>\n<li><strong>Pro:<\/strong> $65\/month per user<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"26-help-scout-ratings-and-reviews\">Help Scout ratings and reviews<\/h4>\n<ul>\n<li><strong>G2:<\/strong> 4.4\/5 (390+ reviews)<\/li>\n<li><strong>Capterra:<\/strong> 4.6\/5 (200+ reviews)<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\" id=\"27-6-hubspot-service-hub\">6. HubSpot Service Hub<\/h3>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img alt=\"HubSpot Service Hub's Conversations\" class=\"wp-image-76104\" decoding=\"async\" height=\"545\" loading=\"lazy\" sizes=\"auto, (max-width: 1166px) 100vw, 1166px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/JTBD-1_Unify-your-Teams-and-Channels-Option-1.webp\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/JTBD-1_Unify-your-Teams-and-Channels-Option-1.webp 1166w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/JTBD-1_Unify-your-Teams-and-Channels-Option-1-300x140.webp 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/JTBD-1_Unify-your-Teams-and-Channels-Option-1-768x359.webp 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/JTBD-1_Unify-your-Teams-and-Channels-Option-1-700x327.webp 700w\" width=\"1166\"\/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.hubspot.com\/products\/service\" rel=\"noreferrer noopener nofollow\" target=\"_blank\">HubSpot Service Hub<\/a><\/figcaption><\/figure>\n<\/div>\n<p>HubSpot Service Hub is part of the broader HubSpot software suite. It connects your customer information and your service channels on one platform.<\/p>\n<p>Accept queries from customers via inbound calls, emails, live chat, or social media channels like Facebook Messenger. A customer portal keeps conversations between customers and your service agents in one place, no matter where they started. This gives your front office team all the data and context they need to offer fast, personalized service. ?<\/p>\n<h4 class=\"wp-block-heading\" id=\"28-hubspot-best-features\">HubSpot best features<\/h4>\n<ul>\n<li>Support your customers where they are using the ticketing system and omnichannel management tools<\/li>\n<li>Use the knowledge base to create a library of answers to frequently asked questions so customers can help themselves<\/li>\n<li>Call your customers back using the built-in VoIP software<\/li>\n<li>Stay on top of everything going on using the reporting dashboard<\/li>\n<li>HubSpot offers 24\/7 customer service so you can contact them at any time for help with the system<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"29-hubspot-limitations\">HubSpot limitations<\/h4>\n<ul>\n<li>You need to use the HubSpot CRM too if you want seamless access to all your customer data<\/li>\n<li>Automation features are only available on the paid plans and the customer portal only comes online from the Professional plan upwards<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"30-hubspot-pricing\">HubSpot pricing<\/h4>\n<ul>\n<li><strong>Starter:<\/strong> $45\/month for 2 users<\/li>\n<li><strong>Professional:<\/strong> $450\/month for 5 users<\/li>\n<li><strong>Enterprise:<\/strong> $1,200\/month for 10 users<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"31-hubspot-ratings-and-reviews\">HubSpot ratings and reviews<\/h4>\n<ul>\n<li><strong>G2:<\/strong> 4.4\/5 (2,000+ reviews)<\/li>\n<li><strong>Capterra:<\/strong> 4.4\/5 (140+ reviews)<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\" id=\"32-7-salesforce-service-cloud\">7. Salesforce Service Cloud<\/h3>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img alt=\"Salesforce Service Cloud dashboard\" class=\"wp-image-106993\" decoding=\"async\" height=\"904\" loading=\"lazy\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Salesforce-Service-Cloud-1400x904.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Salesforce-Service-Cloud-1400x904.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Salesforce-Service-Cloud-300x194.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Salesforce-Service-Cloud-768x496.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Salesforce-Service-Cloud-700x452.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Salesforce-Service-Cloud.png 1502w\" style=\"width:838px;height:541px\" title=\"Salesforce Service Cloud dashboard\" width=\"1400\"\/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.salesforce.com\/\" rel=\"noreferrer noopener nofollow\" target=\"_blank\">Salesforce<\/a><\/figcaption><\/figure>\n<\/div>\n<p>Salesforce Service Cloud is the customer service solution for the <a href=\"https:\/\/clickup.com\/blog\/salesforce-alternatives\/\">Salesforce CRM platform<\/a>. With its 360-degree view of your customer base, this help desk software streamlines customer support across multiple channels.<\/p>\n<p>The platform features a remote assistance tool that enables desktop sharing. This allows your service agents to see exactly what the customer is seeing on their screen so they can identify the issue. AI recognizes parts of images from the remote view and recommends steps to the support team member to help them quickly solve customer problems.\u00a0<\/p>\n<p>If they can\u2019t resolve the issue, they can easily escalate to a higher level. The AI tool also refers agents to articles in the knowledge management system to help improve productivity and service levels. \u2728<\/p>\n<h4 class=\"wp-block-heading\" id=\"33-salesforce-service-cloud-best-features\">Salesforce Service Cloud best features<\/h4>\n<ul>\n<li>Offer support on the phone, through a chatbot on an e-commerce site, or via social media apps like Facebook, Twitter, or Instagram<\/li>\n<li>Use the Service Cloud for Slack app to help agents collaborate with experts to resolve support queries<\/li>\n<li>Monitor risks to customer relationships with <a href=\"https:\/\/clickup.com\/blog\/incident-management-software\/\">incident detection and management tools<\/a>, so you can address issues early on<\/li>\n<li>Use the AI to capture and automate workflows, saving time and cost<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"34-salesforce-service-cloud-limitations\">Salesforce Service Cloud limitations<\/h4>\n<ul>\n<li>You need to use the Service Cloud with Salesforce CRM so you have access to customer data<\/li>\n<li>Many of the software features like AI, omnichannel routing, and the self-service platform cost extra<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"35-salesforce-service-cloud-pricing\">Salesforce Service Cloud pricing<\/h4>\n<ul>\n<li><strong>Free trial: <\/strong>30 days<\/li>\n<li><strong>Starter:<\/strong> $25\/month per user<\/li>\n<li><strong>Professional:<\/strong> $80\/month per user<\/li>\n<li><strong>Enterprise:<\/strong> $165\/month per user<\/li>\n<li><strong>Unlimited:<\/strong> $330\/month per user<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"36-salesforce-service-cloud-ratings-and-reviews\">Salesforce Service Cloud ratings and reviews<\/h4>\n<ul>\n<li><strong>G2:<\/strong> 4.3\/5 (3,500+ reviews)<\/li>\n<li><strong>Capterra:<\/strong> 4.4\/5 (700+ reviews)<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\" id=\"37-8-liveagent\">8. LiveAgent<\/h3>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img alt=\"Screenshot of LiveAgent's tickets\" class=\"wp-image-106708\" decoding=\"async\" height=\"679\" loading=\"lazy\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/LiveAgent.jpg\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/LiveAgent.jpg 1200w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/LiveAgent-300x170.jpg 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/LiveAgent-768x435.jpg 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/LiveAgent-700x396.jpg 700w\" width=\"1200\"\/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.liveagent.com\/\" rel=\"noreferrer noopener nofollow\" target=\"_blank\">LiveAgent<\/a><\/figcaption><\/figure>\n<\/div>\n<p>LiveAgent is a customer support platform that boasts the fastest and easiest setup and implementation. This Freshdesk alternative is known for its effective and user-friendly LiveChat software.\u00a0<\/p>\n<p>It also offers customer service by phone with a LiveAgent call center solution, as well as support via WhatsApp, Messenger, and Viber, and social media channels like Instagram, Twitter, and Facebook. The ticketing system gathers all your customer communication in one place, so you can resolve issues quickly and efficiently without having to switch platforms. ?<\/p>\n<h4 class=\"wp-block-heading\" id=\"38-liveagent-best-features\">LiveAgent best features<\/h4>\n<ul>\n<li>Adapt the user interface for your business with custom fields and filters<\/li>\n<li>Set up automated answers to FAQs so agents can focus where they\u2019re really needed<\/li>\n<li>Motivate your customer support team with badges, rewards, and leaderboards<\/li>\n<li>Create a knowledge base to offer customers solutions via the customer portal<\/li>\n<li>Integrate with over 200 other tools and apps, like Gmail, Facebook, WhatsApp, Shopify, Mailchimp, and WordPress<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"39-liveagent-limitations\">LiveAgent limitations<\/h4>\n<ul>\n<li>There are so many features that it can take a while to find and learn to use them all<\/li>\n<li>Some users find the analytics and reporting functionality to be a little basic for their needs<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"40-liveagent-pricing\">LiveAgent pricing<\/h4>\n<ul>\n<li><strong>Free trial: <\/strong>30 days<\/li>\n<li><strong>Small:<\/strong> $9\/month per user<\/li>\n<li><strong>Medium:<\/strong> $29\/month per user<\/li>\n<li><strong>Large:<\/strong> $49\/month per user<\/li>\n<li><strong>Enterprise:<\/strong> $69\/month per user<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"41-liveagent-ratings-and-reviews\">LiveAgent ratings and reviews<\/h4>\n<ul>\n<li><strong>G2:<\/strong> 4.5\/5 (1,400+ reviews)<\/li>\n<li><strong>Capterra:<\/strong> 4.7\/5 (1,500+ reviews)<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\" id=\"42-9-proprofs-help-desk\">9. ProProfs Help Desk<\/h3>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img alt=\"Screenshot of ProProfs Help Desk's tickets\" class=\"wp-image-106709\" decoding=\"async\" height=\"523\" loading=\"lazy\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/ProProfs-Help-Desk.jpg\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/ProProfs-Help-Desk.jpg 1200w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/ProProfs-Help-Desk-300x131.jpg 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/ProProfs-Help-Desk-768x335.jpg 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/ProProfs-Help-Desk-700x305.jpg 700w\" width=\"1200\"\/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.proprofsdesk.com\/\" rel=\"noreferrer noopener nofollow\" target=\"_blank\">ProProfs Help Desk<\/a><\/figcaption><\/figure>\n<\/div>\n<p>ProProfs Help Desk aims to provide multichannel customer service while improving agent and team productivity. Internal and external customer conversations are organized in a central support management system. Together with internal notes and chats, this makes it easy to collaborate to solve customer issues. ?<\/p>\n<p>All incoming requests to this Freshdesk alternative are tracked in shared inboxes with helpful addresses, like support@, help@, or contact@.<\/p>\n<h4 class=\"wp-block-heading\" id=\"43-proprofs-help-desk-best-features\">ProProfs Help Desk best features<\/h4>\n<ul>\n<li>Dedicated onboarding manager to help you get started<\/li>\n<li>Use automation to assign tickets fairly using a round-robin system or advanced ticket rules<\/li>\n<li>Avoid confusion and crossed messages with agent collision detection<\/li>\n<li>Create a knowledge base so customers can quickly get answers to frequently asked questions<\/li>\n<li>Measure customer experience using metrics like First Call Resolution (FCR) and Customer Satisfaction Scores (CSATs)<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"44-proprofs-help-desk-limitations\">ProProfs Help Desk limitations<\/h4>\n<ul>\n<li>Their third-party integration options are fairly limited and might not be enough for a larger business<\/li>\n<li>ProProfs doesn\u2019t offer support via social media, which may be a dealbreaker for some users<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"45-proprofs-help-desk-pricing\">ProProfs Help Desk pricing<\/h4>\n<ul>\n<li><strong>Free trial: <\/strong>15 days<\/li>\n<li><strong>Annual Plan:<\/strong> $20\/month per user<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"46-proprofs-help-desk-ratings-and-reviews\">ProProfs Help Desk ratings and reviews<\/h4>\n<ul>\n<li><strong>G2:<\/strong> 4.7\/5 (18 reviews)<\/li>\n<li><strong>Capterra:<\/strong> 4.8\/5 (13 reviews)<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\" id=\"47-10-zendesk\">10. Zendesk<\/h3>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img alt=\"Screenshot of Zendesk's chatbox\" class=\"wp-image-76040\" decoding=\"async\" height=\"706\" loading=\"lazy\" sizes=\"auto, (max-width: 1400px) 100vw, 1400px\" src=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/uc_sample_ticket_ocr_sc-1400x706.png\" srcset=\"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/uc_sample_ticket_ocr_sc-1400x706.png 1400w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/uc_sample_ticket_ocr_sc-300x151.png 300w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/uc_sample_ticket_ocr_sc-768x387.png 768w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/uc_sample_ticket_ocr_sc-1536x774.png 1536w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/uc_sample_ticket_ocr_sc-700x353.png 700w, https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/uc_sample_ticket_ocr_sc.png 1597w\" width=\"1400\"\/><figcaption class=\"wp-element-caption\">via <a href=\"https:\/\/www.zendesk.com\/\" rel=\"noreferrer noopener nofollow\" target=\"_blank\">Zendesk<\/a><\/figcaption><\/figure>\n<\/div>\n<p>This well-known alternative to Freshdesk is designed for larger businesses and focuses on creating great customer experiences through personalized interactions. It combines human support with AI functionality to give you the best of both worlds.<\/p>\n<p>Depending on what they need, customers are routed to the self-service portal for common questions or to the service agent most qualified to resolve their query. AI <a href=\"https:\/\/clickup.com\/blog\/workflow-automation-software\/\">workflow automation tools<\/a> make sure that all your service processes are as streamlined as possible. ?\ufe0f<\/p>\n<p>While there\u2019s a range of plans available for different sizes of business, in case you only need a ticketing system, they also have a basic plan starting at \u20ac19.<\/p>\n<h4 class=\"wp-block-heading\" id=\"48-zendesk-best-features\">Zendesk best features<\/h4>\n<ul>\n<li>Manage requests that come in via email, phone, SMS, or social media<\/li>\n<li>Use Zendesk on the web, or on Android or iOS mobile devices via integrations<\/li>\n<li>Integrate with more than 1,000 other apps, including Jira, Tymeshift, Teamviewer, and Harvest<\/li>\n<li>Use the analytics and <a href=\"https:\/\/clickup.com\/blog\/reporting-tools\/\">reporting tools<\/a> to uncover insights about your customer service process<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"49-zendesk-limitations\">Zendesk limitations<\/h4>\n<ul>\n<li>While you can create custom views, you can\u2019t export them so you need to manually create them for each user<\/li>\n<li>You\u2019ll pay an extra \u20ac50 per month per agent for Advanced AI assistance<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"50-zendesk-pricing\">Zendesk pricing<\/h4>\n<ul>\n<li><strong>Free trial: <\/strong>30 days<\/li>\n<li><strong>Suite Team:<\/strong> $55\/month per user<\/li>\n<li><strong>Suite Growth:<\/strong> $89\/month per user<\/li>\n<li><strong>Suite Professional:<\/strong> $115\/month per user<\/li>\n<li><strong>Suite Enterprise:<\/strong> Contact for pricing<\/li>\n<li><strong>Suite Enterprise Plus:<\/strong> Contact for pricing<\/li>\n<li><strong>Advanced AI (add-on): <\/strong>$50\/month per user<\/li>\n<\/ul>\n<h4 class=\"wp-block-heading\" id=\"51-zendesk-ratings-and-reviews\">Zendesk ratings and reviews<\/h4>\n<ul>\n<li><strong>G2:<\/strong> 4.3\/5 (5,700+ reviews)<\/li>\n<li><strong>Capterra:<\/strong> 4.4\/5 (3,700+ reviews)<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\" id=\"52-make-your-customers-and-your-team-happy\">Make Your Customers (and Your Team) Happy<\/h2>\n<p>Serving your customers well is a foundational element of building a thriving business, no matter what you\u2019re selling.\u00a0<\/p>\n<p>For a system that offers both customer service functionality and support for most of your other business processes, look no further than ClickUp. ClickUp\u2019s huge feature set, wide variety of templates, and customizability put it out front when you\u2019re looking for an all-in-one system to optimize your customer support\u2014and your workflows. ?<\/p>\n<p><a href=\"https:\/\/clickup.com\/signup\">Sign up for free<\/a> with ClickUp today and watch your business grow.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customers are the core of your business. If you want to succeed, you\u2019ll make customer satisfaction one of your primary goals. That means selling great products or services, with a focus on customer experience and support from the beginning of the customer journey to the end.\u00a0 Customer support can be time-consuming though, and call centers [&hellip;]<\/p>\n","protected":false},"author":125,"featured_media":106707,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ub_ctt_via":"","cu_sticky_sidebar_cta_is_visible":true,"cu_sticky_sidebar_cta_title":"Start using ClickUp today","cu_sticky_sidebar_cta_bullet_1":"Manage all your work in one place","cu_sticky_sidebar_cta_bullet_2":"Collaborate with your team","cu_sticky_sidebar_cta_bullet_3":"Use ClickUp for FREE\u2014forever","cu_sticky_sidebar_cta_button_text":"Get Started","cu_sticky_sidebar_cta_button_link":"","_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[223],"tags":[],"class_list":["post-106705","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-software"],"featured_image_src":"https:\/\/clickup.com\/blog\/wp-content\/uploads\/2023\/09\/Freshdesk-alternatives-Blog-Feature.jpg","author_info":{"display_name":"Engineering Team","author_link":"https:\/\/clickup.com\/blog\/author\/engineering\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 Best Freshdesk Alternatives and Competitors in 2026 | ClickUp<\/title>\n<meta name=\"description\" content=\"You want to give your customers the best, so you\u2019re exploring Freshdesk alternatives. 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